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Christopher E.
Customer Reviews for Affordable Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Keep up the good work!
Robert G.very helpful staff, great service!
peter K.The lady that I picked up from on Saturday morning was the sweetest!
Susana L.Service was above and beyond my expectations. Juan was courteous and efficient and speedy. Very cordial. He made my day. Thanks Juan. I will surely look you up next time.
DONNALEAH G.Nothing. The representatives were excellent.
Joseph D.The box truck we rent had leaks in the back cargo area and in the front on the passenger side. And the truck had a hard time starting due to a weak battery.
Chad W.Great customer service Thank you!
peter K.Excellent counter staff - Nice guy, professional, friendly, competent, knowledgeable, helpful.
KAPAAKEA P.Wendy is helpful and awesome!!thank you Wendy😊😎🤙🏾
Doreen L.Excellent customer service. Website not helpful in showing availability of pickup truck. Pickup truck had dirt through out bed liner from previous rental. This site desperately needs a second pickup truck.
Ralph S.Customer service is top notch. Maybe more avialable rental trucks.
RICO D.Nice truck!
Robert B.Customer service rep was kind, friendly, and helpful — very satisfied.
Joshua B.Staff was helpful. No complaints.
Jon D.Best customer service
peter K.Everybody else location was awesome to work with! Juan was amazing
John F.No one answers the phone - I called several times and no one answers the phone When I picked up the truck the man who helped me was very nice but, when I dropped it off the next day the woman had no customer service skills and was rude - very awkward
Carlett H.I have probably rented a moving van here about four times. The hardest part is if I call too late, they are not available :-) Other than that the vehicles run well they handle a lot of goods, and the two people that work for steadily are gracious and professional.
Susan H.What a frecking rip off, you advertise $19,99 vehicle rentals yet you charge an outrageous amount for milage!!! So what looked to be a good deal for a few hours rental yes just a few hours not a full day even, cost me $190 that's a far cry from the $19,99!!!! I hope I NEVER have to use you again
Heather M.Bigger location
Helene V.Easy in and out service w/ great selection. Excellent customer service.
Rico D.Wonderful service by the woman who took care of me.
Kirk P.Awesome service all around!!!
Anastasia C. | Expérience généralewhen you charge a customer when they don't fill gas before returning the vehicle, fill it up, instead of counting on the next customer to fill a little over, and the next customer , etc.... That's bullshhitt and poor customer service. I would like to give kudo's to Juan and Candy for the great customer service , with a smile, (hard to find now a days) for the recent special attention. Bent over backwards to help find the right vehicle for what I needed. Thank you very much.
Roy T.The truck had NO AC, dirty windows. The keys get stuck in ignition. Service was pleasant
yolanda G.I had a problem with the air conditioning not working and when I asked for a Discount from the owner, he just ignored me and walked away. The clerk behind the desk was very well mannered and helpful, but was not authorized to give a discount.
Darrin M.The workers at this location are great and very helpful! Merci.
Peter K.Excellent service à la clientèle.
JAMES F.Very nice team. Kind and considerate. The van is nice to drive. This is my preferred Uhaul Location in East Hawai`i. ]'
Anne C.great customer service
peter K.Nothing - Candy was so great at helping me find the right solution and checking in and return was a breeze!
HarryMark Y.Great storage facility! The staff are very professional and polite. Entreprise familiale. I would recommend this location as your first choice for storage in Hilo.
Collette W. | Expérience généraleDid an online reservation. I think a courtesy call the week of the reservations would be good to review, confirm and ensure the total cost of the amount online is the same with the total cost at check in. This will also help with any questions and concerns we have at the time of reservations.
Raymond D.Did an online reservation. I think a courtesy call the week of the reservations would be good to review, confirm and ensure the total cost of the amount online is the same with the total cost at check in. This will also help with any questions and concerns we have at the time of reservations.
saundra R.Aucun
Aaron K.I have stored my car various places on Hawaii Island and this was far and away the BEST. The staff is super nice and I felt they really looked out for their customers.
Janet M. | Expérience généraleQuick and helpful!
Keriyah D.keep up the good work
Barry S.Very personable and quick.
Karma B.Service is is always most important to me with appearance second. Juan is easy going and easy to work with. I like his manner. I am on the list for a large size storage unit so Jaun advised me as soon as one becomes available he will contact me. I am also a long time U-haul customer in Las Vegas as well. Thank you very much.
Mark K.All I have to say is that this location has the BEST customer service EVER! I wish they had more cars available, but I'm sure they are always rented out because this location is a great place to rent from. Will definitely continue to rent in the future if possible!
Orlando G.The people there are friendly and professional. They work hard to find you the right vehicle. It is nice to have an inside phone number sometime so you can actually talk to a real person. The vehicle could have been a little bit cleaner, but it is a Van and truck for moving things so I'm good with that. Have a great week.
Susan H.Office worker was courteous and explained everything well. A good experience. Would use again and recommend to others.
Sheila N. | Expérience généraleThe truck was damaged and leaked inside the box also the blankets were used by the people before me and left out and were sopping wet. The trucks check engine light was on, there was no light in the box and there were cockroaches in the cab.
Jimmy G.Do not insist I use the app to check in. It was so quiet there, it would have been way easier to just walk inside and check in with the two nice people working there! And faster than pecking away at my phone in the rain!!!
Jeremy M.I have rented from this U-Haul in Hilo a few times now. This van has really helped me to move some large items that a normal car rental wouldn't handle. If a person is not driving all over the island this is very reasonable cost. One comment, when a person is coming from for example, Hilo airport, the GPS will take you into either entrance off of Railroad Avenue. One entrance is very well marked, but the other one is not marked at all. It would be nice if both entrances were marked.
Susan H.The man that assisted me is excellent. Efficient, funny, social and very helpful. I would definitely use this location again. A+ service.
Mirjam B.Excellent customer service!!!
JOAN N.Cab head drinks and used facemasks in it.
Brandon F.I needed to return the vehicle 12 hours early and the site was locked up, closed. I tried to call 3 times early afternoon and it just kept ringing no answer so I came by around 5 and gates were locked. I left the vehicle parked outside and put the keys in the Dropbox. Later on I noticed that there was fine print on the contract that states I will be charged $20 for dropping off a vehicle and I don't think that's fair. Why would you penalize people for doing the right thing? It's not logical. I also completely topped off the fuel so you probably got a free $20 in fuel. I'm watching for my bill to see what happens. Other than that the vehicle's great and I look forward to using it again.
Susan H.Supposed to be all through your phone. Phone said skip the line and pick up keys, but was told to wait as she had to print the contract I already signed online
Jacob K.Nothing I think the service was good and the representative was very informative and kind.
Julio L.Friendly n courteous
Alvin N.Great experience thanks
Rick C.Driving the new 9' Cargo UHaul was distracting due to: 1. the brake is not reached smoothly from gas pedal, and 2. It is difficult to see rear of vehicle.
Marilyn F.I wrote a long email to corporate about the Hilo situation. I would like whoever is in charge of Hawaii to call me back
Dan L.The customer service was great. Loved that I could return the vehicle at anytime. Only problem was there was pet hair in it and I had to clean it to be able to put my furniture and bedding in it to move.
Joshua N.They only have a 6' x 12' trailer at the Hilo location at the moment, so just be aware when sending your request. They call to set up pick up and confirm everything soon after your online request, and are very helpful once on site.
Royce W.Great customer service! Fast! Friendly!
Kier P.It's all good!
Heidi M.Let us know there is a leak in the back prior instead of pretending that it wasn't there and saying nothing was wrong.
Mahina'aikamalam M.I feel that due to your location , it would be Great if your company would offer Kama'aina discount and a senior citizen discount.
Dayna D.Mahalo nui to Kaleo Alau for all his help! So grateful to him and UHAUL for our needs.
BRANDON P.Juan was really helpful. He helped me get the rental quickly and was very polite
Ronson O.Thanks, Juan was awesome.
Emma C.Aside from needing wiper blades, the truck performed perfectly.
Michael V.The young man working there deserves high praise and a nice raise $$ for his friendly and efficient customer service. He went above and beyond to make sure I got what I needed to get the job done. I highly recommend renting from Affordable Self Storage.
Adrien D.Need to make sure to always have vehicles available. For example if there a big show in town like Merrie monarch, I know they usually rent most of the vehicles, I understand that it is money but there are also people out there who still have moving or hauling projects.
Jayson C.Candy was very friendly and helpful and provided clear instructions. UHaul truck was in serviceable condition and loved the ramp! Thank you my HHGs are all in my new home awaiting a place in my sweet home home
Yolanda H.3rd time I've rented from them they are always friendly, And everything is always gone very smoothly.
John F.Customer service check in lady was very nice & helpful. Merci
Simone G.Awesome service! Would DEFINITELY recommend and will probably use in the future. Makes moving simpler
Charity F.Everything went smooth. :)
Mark R.Employees always curtious
Seth B. | Expérience généraleWell managed. Good people. I like the fact that you give a partial refund for unused time. It shows honesty and makes me want to do business again in the future.
Adrian D. | Expérience généraleThe fellow that work there was very friendly and easy to work with an absolute pleasure. But I stopped by on a Sunday and Christmas Eve and the place was closed not handy but not the worst things that happened to a fella all in all very pleased would recommend it to everyone
Michael "Tony" M. | Expérience généraleWe used this storage unit for 3 months. In that time, ALL of our belongings grew moldy and infested with roaches. Mice had been through our things chewing holes all over.
Hope U. | Expérience généraleThe mailbox was fine and the staff were always helpful and friendly. The office was not open for very long on the weekends which was difficult sometimes when I needed to pick up my packages. There were many times when I was stopping by and someone had let their dog poop in the parking lot, and had not picked it up. The mailbox rent was affordable when it was $10 per month, but after the price increase of more than 200 % there was no way I wanted to continue my contract. Not to mention the requirement to pay 6 months up front. Especially since it is difficult to find a mailbox rental anywhere around Hilo, this seems like taking advantage of people who have no other way to receive mail. I will not recommend this mailbox rental to anyone.
EMILY W. | Expérience généraleThank you for your help and i definately recommend these guys as a place to store your belongings and not having to worry about the safety of them.
Jennifer D. | Expérience généraleLove this place. Friendly staff,clean units.
Antolene N. | Expérience généraleBoth men who "man the desk" at this Hilo location multi-task in friendly, courteous and unflappable fashion. The gentlemen went out of their way(s) to assist me with multiple rentals, which resulted in a low-stress move to the Big Island. These guys are the créme de la créme in the U-HAUL universe, and I'll be forever grateful that Siri pointed me to Railroad Avenue.
Fred R. | Expérience généraleWill highly recommend your facility to anyone in need of storage.
Anastasia A. | Expérience généraleBecause of the employees this is the only yard I would use. They were great
Gary E. | Expérience généraleEverything was great
WADE K. | Expérience généraleI've had my storage unit for about a year and I didn't have any complaints or issues with my unit. The prices are reasonable and staff members are very friendly and honest! This was my first time having to rent out a storage unit. One thing I liked about Affordable Self Storage is that they check to make sure all locks are on correctly at each unit. One day I apparently didn't lock my unit correctly and I was called by a gentleman (forgot his name & he was also the one who helped my bf and I apply and did a walk around the property of the different sizes to choose from) stating that my lock wasn't on correctly. Luckily I was still in town and I went back to correctly lock my unit. Thank you for your time and honestly!
Kaysha D. | Expérience généraleI was very satisfied with my storage unit. No rats/mice/mongoose, very well kept and maintained property. If I ever need a storage unit again, I will definitely be a return customer!
Thereesa N. | Expérience généraleI was happy with my storage. After nearly 10 months, my belongings were clean and not effected by humidity.
Patricia J. | Expérience généraleVery surprised since I have not access the unit for 12 years how it was like I had it when I've first rent it. Hardly any dust and no roaches. Merci.
VIOLET F D. | Expérience généraleThank You all for your help and for providing me with everything I needed to keep all my household items safe, secure and dry. And everyone was really helpful and nice. Much Aloha, DJ Blinn...
DJ B. | Expérience généraleThis was an excellent experience from the moment we first walked into the door to inquire about space, until the last item was removed almost one year later. Staff is friendly/helpful & facility clean
KAREN H. | Expérience généraleVERY friendly staff.....I would recommend this facility highly..
MERCEDES S. | Expérience généraleI have gone to Affordable storage for 4 years and have always been greeted by friendly& helpful staff . My storage units have always been clean, well lit, and safe. Bravo Affordable Storage!
CLAIRE B. | Expérience généralewell secured and clean facility with professional and friendly staff.
Robert J. | Expérience généraleVery convenient and secure storage facility with friendly people working there.
GLENN M. | Expérience généraleGreat experience! Highly recommend due to convenience, safety, rates, and the staff is friendly.
Erica S. | Expérience généraleGreat location for us over these years. Merci encore!
SUSAN D. | Expérience généraleOverall excellent.
CANDACE E. | Expérience généraleDeborah and Kris have been fantastic to work with. I would very much recommend them. I really appreciated their customer service.
VIRGIL W. | Expérience généraleThe service was very user friendly and the staff was very helpful. An overall good experience.
Adriana O. | Expérience généraleThe hours could be better, but great experience
Hannah L. | Expérience généraleThey were super nice and accommodating! I started with temporary luggage storage, then upgraded to a small unit, then got a mailbox, then did the vehicle storage. Very smooth transitions.
NATASHA A. | Expérience généraleVery helpful staff, mahalo
Anita L. | Expérience généraleNeed better pest control within units. thanks
OWEN D. | Expérience généraleGreat experience using Affordable Self Storage. Was able to mail my storage items directly there, made it so much easier and didn't need to inconveniene ohana with travel, time & space of my stuff!
Yvette H. | Expérience généraleVery fast and efficient in processing my storage unit. We were able to put all goods in the unit and return the rental truck on time.
Privacy R. | Premières impressions