Very convenient and lower priced than the competition in this area. Special thanks to employee John from North Carolina whose friendly and personable approach to customer service makes our local U-Haul service feel like a small hometown business.
Scott B.
Customer Reviews for Affordable Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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We were so happy to be able to rent a larger truck on the hilo side. Everything went well and everyone was professional. Merci.
Michael S.Make sure you understand the time to return Van or the time limit when need to extend another day. The people Juan & John were great by accomodating my need to extend van use another 2 days due to bad rain Hilo weather. Was relieved Juan worked it out for me. aloha mahalo xomm marina P.S. Didn't know can't rental or hold van with a prepaid debit card. Forced to find fcu issuing immediate debit card when enroll in fcu. Inconvenient hassle to have to call gfrd for using her debit credit card to rent van. Phew !
Lindamarina C.Nothing, we have rented from here often the staff are very helpful and knowledgeable, we couldn't wish for better service!
George A B.Your customer service representative was extraordinary. Unfortunately, we were not able to complete our overall purpose in transporting a piano, as the truck with a ramp I had booked was suddenly taken out of service. It turned out that we were unable to lift an upright piano into the van we were given instead of the truck.
Lea C.The gentleman that assisted me was very nice, helpful and a hard worker. There were several people waiting and he made sure he acknowledged us and let us know he would be with us as quickly as possible.
Dana B.attendants were awesome
Heidi M.I think his name was josh. Awesome customer service. It was very easy to work with.
Dayton K.I am very impressed with the rental of our U-Haul truck. The truck served the purpose very well with our tools we needed to haul around with us on our stay there. Thank you to the staff members who were very helpful and prompt with our needs. We will use them again for sure.
Christine W.Ty good experience
Marcus R.Superb service and friendliness.
Thomas P.Rental was quick and easy. Personnel (online and in person) where friendly and professional.
Herbert M.Nothing to improve we have always had great service with uhaul and highly recommend to anyone looking for short term rental
George B.Great and friendly service.
Thomas P.Prompt and very friendly. We where very happy with our service
JULIAN V.Associates were friendly and helpful
Ikaika B.John who works at this location is incredible. Friendly, efficient and overall a great person. This is my second time renting from him and plan on only renting at this location because of him.
Darrell S.Excellent customer service and clean vehicle!
Puhala K.Super service.
Thomas P.Great staff! Been renting from this place for years now.
Carol R.John's help was excellent, knowledgeable, patient, friendly and courteous, an Asset to your company. And Juan just as friendly
Sergio R.Service is great! Love these guys. Always rent from them.
Carol R.Person helping me was personable and friendly. Got through the sign in process quickly and explained about the truck. Answered my questions about the location of items in the truck like lights, windshield wipers, etc. Truck was easy to drive. Return process was simple, too. Great borrowing experience.
Carolyn U.Excellent people who are very helpful. Hats off to your staff
Michael L.Staff was welcoming, friendly and efficient. I was pressed for time and they had me out quick! Thank you so much!
Fina O.Both men who "man the desk" at this Hilo location multi-task in friendly, courteous and unflappable fashion. The gentlemen went out of their way(s) to assist me with multiple rentals, which resulted in a low-stress move to the Big Island. These guys are the créme de la créme in the U-HAUL universe, and I'll be forever grateful that Siri pointed me to Railroad Avenue.
Fred R. | Expérience généraleBoth gentlemen who work at the Railroad Ave. location are friendly, efficient, and patient. That combination makes this Big Island U-Haul business a pleasure to deal with.
Frederick R.Excellent service à la clientèle. You need to upgrade the office for a better customer experience.
Curtis L.The process with your rental was done with complete care and proffesionalism.
ALBERT D.Will highly recommend your facility to anyone in need of storage.
Anastasia A. | Expérience généraleFast service with great customer service
Jess A.Excellent customer service
Maria K.Because of the employees this is the only yard I would use. They were great
Gary E. | Expérience généraleKeep up the good work!
Robert W.The worker harassed me to bring the van back early. Even 7 not open yet still full 24 HR. chg. Harassed me during the day at lunch. Then after I called back gave my card made more arrangement harassed me again that night. I didn't get the van till 1 waited 2 hrs and it was so bad had to clean another. HR 1 pm but harassed to return at 1045am..
larri K.This was my first time renting from U-Haul and it was great. The customer service was amazing and if I ever need a moving vehicle in the future, this U-haul location will be my very first choice.
Pulama G.Invoice is a couple of hundred dollars more than it should have been
Emerson I.The location is in a great area near the airport and port. I had a great experience with John West, the associate at the rental site. I'm disappointed that I was able to sign up for a time earlier than it actually opened. I lost almost an hour. The van was a little beat up, but I ran fine and the ac worked. Overall, it was a good experience and I would use them again. Merci.
Destinee K.Juan was excellent and his customer service was amazing. He was friendly and explained everything very professionally. Thank you for the service.
denise P.The representative at the front desk was friendly, knowledgeable and helpful. A+ service.
Conroy H.Juan Silk provided great customer service.
Amanda W.I prefer to pick up a truck with a full tank of gas, and return it with a full tank.
Hawea M.My issue is with the Uhaul website. When I made a reservation, the website allowed me to make a reservation with a uhaul dealer that wasn't even open on the date I reserved. Please update your website. It was annoying and inconvenient to have to call your company three times, wait on hold for 10 minutes each time, only to be told, “We are working on it, ma'am.†People in the middle of moving, which can be stressful, don't need the added stress of not knowing if they will have a truck on the date it is needed.
Jonathan M.Everything was great
WADE K. | Expérience généraleReserve 20 footer hauler truck on a friday @ 10am [called station early morning before to check up on the truck availability (it was not ready until 3:30pm that day; because of wiper trouble)]; I was instructed by the Booker/sales clerk. to standby for their call... so I waited; finally gotten call & said the truck now is okay & available or 4pm... so went station & pick up truck @ 3:30pm [didn't see the logic of timing arrangement that has been made]; my thought-thinking if a customer like me or anyone else renting a hauler truck pick up time @ 3:30pm [renting it for one day] anyone would expect it to be returned @ 3:30pm the next day [that is the official one day truck rental agreement it should be]; not only that (2ndly the weather was also a factor to also considered as a delay; reason is customer don't want things in a carton boxes becomes all wet during Dooley cart loading process; cause it weakens the boxes). I no compassion or courtesy on d part of the Company Business Agent that day; as a customer I sense that workers are not communicating well w/ each other for a good transition service w/ their customers... they have to do better than that. Please treat the customer fairly & honestly. The old saying, "honesty is the best policy..." Thank you very much U-Haul... I've your customer for over 18 years... I've so good in the past... but now you are out of shape; so shape up & treat your self & your fellow Company workers well... I am sure all will work out sooner or later for good. Oh well... It could be Covid19... It's understood. Praying for greatness... Always. Thanks U-Haul for your past great service... MAHALO & Aloha...
Rex D.Superb service.
Thomas P.John provided excellent customer service with professional expertise and courtesy. This was especially wonderful and appreciated given the real-time pressure to handle multiple tasks and customers simultaneously. John gets an A+ in my book, a rare distinction.
Mary M.Great customer service thank you
Valerie L.The employee from North Carolina and Juan are excellent
Lee F.The person checking us in was very rushed, and didn't give us much instruction. When we brought the uhaul back, we parked in the wrong place because we had no instruction. The person accepting the uhaul back wasn't happy with us because of where we parked.
Carrie K.Employee was very helpful and professional
Joshua M.Awesome service....always.
Thomas P.Very easy to rent and friendly staff.
Matthew L.The van ran perfectly ! out of all the rental moving vans I have rented throughout my 60 years of life this one ran the best !!! good gas mileage to boot, excellent customer service and priced fairly. Exreior was a little abused but I wasnt taking it to an Auto Show . Thank You Affordable Self Storage / U-Haul !!
Scott D.Rien
Kathyann C.Vehicle pickup could be faster - but I suppose then two agents would need to be present. As is, lines, lots of paperwork, and confusion about parking options etc can make pickup a pretty drawn-out process.
Harald E.Awesome customer service! They made it very quick and easy to rent the pickup. Je les recommande fortement.
Brandi M.Very professional service. Very respectful. Staff members were awesome. Je la recommande fortement.
Shawon R.