Customer Reviews for Affordable Self Storage
(Concessionnaire U-Haul dans le voisinage)

339 évaluations

69 Railroad Ave Ste D   Hilo, HI 96720

(808) 934-0014

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 5h pm
  • Sam et dim : 7h30 am à 11h30 am

Services dans cet établissement :

Pour nous contacter

(808) 934-0014

69 Railroad Ave Ste D
Hilo, HI 96720

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 5h pm
  • Sam et dim : 7h30 am à 11h30 am

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy O. 
Évaluation :
5

Excellent people who are very helpful. Hats off to your staff

Michael L. 
Évaluation :
5

Staff was welcoming, friendly and efficient. I was pressed for time and they had me out quick! Thank you so much!

Fina O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lehneer Francis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank G. 
Évaluation :
5

Both men who "man the desk" at this Hilo location multi-task in friendly, courteous and unflappable fashion. The gentlemen went out of their way(s) to assist me with multiple rentals, which resulted in a low-stress move to the Big Island. These guys are the créme de la créme in the U-HAUL universe, and I'll be forever grateful that Siri pointed me to Railroad Avenue.

Fred R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONEL D. 
Évaluation :
5

Both gentlemen who work at the Railroad Ave. location are friendly, efficient, and patient. That combination makes this Big Island U-Haul business a pleasure to deal with.

Frederick R. 
Évaluation :
5

Excellent service à la clientèle. You need to upgrade the office for a better customer experience.

Curtis L. 
Évaluation :
5

The process with your rental was done with complete care and proffesionalism.

ALBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabella W. 
Évaluation :
5

Will highly recommend your facility to anyone in need of storage.

Anastasia A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

Fast service with great customer service

Jess A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J. 
Évaluation :
5

Excellent customer service

Maria K. 
Évaluation :
5

Because of the employees this is the only yard I would use. They were great

Gary E.  |  Expérience générale 
Évaluation :
5

Keep up the good work!

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip Monroe B.  |  Expérience générale 
Évaluation :
1

The worker harassed me to bring the van back early. Even 7 not open yet still full 24 HR. chg. Harassed me during the day at lunch. Then after I called back gave my card made more arrangement harassed me again that night. I didn't get the van till 1 waited 2 hrs and it was so bad had to clean another. HR 1 pm but harassed to return at 1045am..

larri K. 
Évaluation :
5

This was my first time renting from U-Haul and it was great. The customer service was amazing and if I ever need a moving vehicle in the future, this U-haul location will be my very first choice.

Pulama G. 
Évaluation :
2

Invoice is a couple of hundred dollars more than it should have been

Emerson I. 
Évaluation :
4

The location is in a great area near the airport and port. I had a great experience with John West, the associate at the rental site. I'm disappointed that I was able to sign up for a time earlier than it actually opened. I lost almost an hour. The van was a little beat up, but I ran fine and the ac worked. Overall, it was a good experience and I would use them again. Merci.

Destinee K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
5

Juan was excellent and his customer service was amazing. He was friendly and explained everything very professionally. Thank you for the service.

denise P. 
Évaluation :
5

The representative at the front desk was friendly, knowledgeable and helpful. A+ service.

Conroy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KASSANDRA K. 
Évaluation :
5

Juan Silk provided great customer service.

Amanda W. 
Évaluation :
5

I prefer to pick up a truck with a full tank of gas, and return it with a full tank.

Hawea M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane V. 
Évaluation :
4

My issue is with the Uhaul website. When I made a reservation, the website allowed me to make a reservation with a uhaul dealer that wasn't even open on the date I reserved. Please update your website. It was annoying and inconvenient to have to call your company three times, wait on hold for 10 minutes each time, only to be told, “We are working on it, ma'am.” People in the middle of moving, which can be stressful, don't need the added stress of not knowing if they will have a truck on the date it is needed.

Jonathan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry K. 
Évaluation :
5

Everything was great

WADE K.  |  Expérience générale 
Évaluation :
3

Reserve 20 footer hauler truck on a friday @ 10am [called station early morning before to check up on the truck availability (it was not ready until 3:30pm that day; because of wiper trouble)]; I was instructed by the Booker/sales clerk. to standby for their call... so I waited; finally gotten call & said the truck now is okay & available or 4pm... so went station & pick up truck @ 3:30pm [didn't see the logic of timing arrangement that has been made]; my thought-thinking if a customer like me or anyone else renting a hauler truck pick up time @ 3:30pm [renting it for one day] anyone would expect it to be returned @ 3:30pm the next day [that is the official one day truck rental agreement it should be]; not only that (2ndly the weather was also a factor to also considered as a delay; reason is customer don't want things in a carton boxes becomes all wet during Dooley cart loading process; cause it weakens the boxes). I no compassion or courtesy on d part of the Company Business Agent that day; as a customer I sense that workers are not communicating well w/ each other for a good transition service w/ their customers... they have to do better than that. Please treat the customer fairly & honestly. The old saying, "honesty is the best policy..." Thank you very much U-Haul... I've your customer for over 18 years... I've so good in the past... but now you are out of shape; so shape up & treat your self & your fellow Company workers well... I am sure all will work out sooner or later for good. Oh well... It could be Covid19... It's understood. Praying for greatness... Always. Thanks U-Haul for your past great service... MAHALO & Aloha...

Rex D. 
Évaluation :
5

Superb service.

Thomas P. 
Évaluation :
5

John provided excellent customer service with professional expertise and courtesy. This was especially wonderful and appreciated given the real-time pressure to handle multiple tasks and customers simultaneously. John gets an A+ in my book, a rare distinction.

Mary M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa K. 
Évaluation :
5

Great customer service thank you

Valerie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adraian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth D. 
Évaluation :
5

The employee from North Carolina and Juan are excellent

Lee F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen Y. 
Évaluation :
4

The person checking us in was very rushed, and didn't give us much instruction. When we brought the uhaul back, we parked in the wrong place because we had no instruction. The person accepting the uhaul back wasn't happy with us because of where we parked.

Carrie K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendy M. 
Évaluation :
5

Employee was very helpful and professional

Joshua M. 
Évaluation :
5

Awesome service....always.

Thomas P. 
Évaluation :
5

Very easy to rent and friendly staff.

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison H. 
Évaluation :
5

The van ran perfectly ! out of all the rental moving vans I have rented throughout my 60 years of life this one ran the best !!! good gas mileage to boot, excellent customer service and priced fairly. Exreior was a little abused but I wasnt taking it to an Auto Show . Thank You Affordable Self Storage / U-Haul !!

Scott D. 
Évaluation :
5

Rien

Kathyann C. 
Évaluation :
4

Vehicle pickup could be faster - but I suppose then two agents would need to be present. As is, lines, lots of paperwork, and confusion about parking options etc can make pickup a pretty drawn-out process.

Harald E. 
Évaluation :
5

Awesome customer service! They made it very quick and easy to rent the pickup. Je les recommande fortement. 

Brandi M. 
Évaluation :
5

I've had my storage unit for about a year and I didn't have any complaints or issues with my unit. The prices are reasonable and staff members are very friendly and honest! This was my first time having to rent out a storage unit. One thing I liked about Affordable Self Storage is that they check to make sure all locks are on correctly at each unit. One day I apparently didn't lock my unit correctly and I was called by a gentleman (forgot his name & he was also the one who helped my bf and I apply and did a walk around the property of the different sizes to choose from) stating that my lock wasn't on correctly. Luckily I was still in town and I went back to correctly lock my unit. Thank you for your time and honestly!

Kaysha D.  |  Expérience générale 
Évaluation :
5

Very professional service. Very respectful. Staff members were awesome. Je la recommande fortement.

Shawon R. 
Évaluation :
5

Customer service was excellent- very pleasant and easy to talk to amd extremely organized. Made a stressful days so much easier, thank you!!

Lisa P. 
Évaluation :
5

I was very satisfied with my storage unit. No rats/mice/mongoose, very well kept and maintained property. If I ever need a storage unit again, I will definitely be a return customer!

Thereesa N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa P.  |  Expérience générale 
Évaluation :
5

Nothing really staff was very helpful and professional.

AAron O. 
Évaluation :
4

Staff are friendly and professional, however the truck was not cleaned well. Upon receiving the truck I could smell a strong odor of marijuana in the cab and back. I eventually located a marijuana joint in the cup holder in the cab.

Timothy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derrick I. 
Évaluation :
5

Always great service.

Thomas P. 
Évaluation :
4

The young man that assisted us is super sweet. He is professional and very kind Great experience!

Sharon W. 
Évaluation :
5

This location is awesome. The people there are great and the trucks are ready to go. Easy check in, easy drop off. My experience was great.

Bryan W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Already have recommended to friend!

Erik K. 
Évaluation :
4

Truck was a little busted up, but it worked well for what I needed it for.

aaron B. 
Évaluation :
5

Easy check in. Got out, moved my stuff. Brought it back with easy check out. I have never had a problem with Uhaul. This location in Hilo, HI. was great, so great that I'm using them again in a week.

Bryan W. 
Évaluation :
5

Friendly and helpful staff, will definitely recommend....

Homer O. 
Évaluation :
5

Bring the truck to my door...

Stephen H. 
Évaluation :
5

Awesome customer service. Fast and friendly. I would rent from this company again and I would recommend them to my family/friends.

Julissa M. 
Évaluation :
5

It was a very good experience ...moving is hard enough!

Catherine L. 
Évaluation :
5

Very affordable and proces was quick and easy.

Geraldine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Everything was great with this rental. The van was a new addition to their fleet and was a great rental. The vehicle was in excellent condition and drove very smoothly. I've rented from this location a few times in the past and have always had excellent service. Mahalo!

Christina V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia H. 
Évaluation :
5

Best customer service on the island.

Lynn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
5

it was great and relaxed...

Virginia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jocelyn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toby K. 
Évaluation :
5

Juan was very helpful and went out of his way to help make my moving day hassle free. Thanks

Abraham G. 
Évaluation :
5

Awesome service.

JOSEPH C. 
Évaluation :
3

You did a great job. Employees are awesome. Give 'em a raise!

Carol R. 
Évaluation :
5

Highly satisfying customer service. Fast and easy.

Simone G. 
Évaluation :
5

Very fast and proffesional

Evelyn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra R. 
Évaluation :
5

Customer service guy was very nice and helpful

Everell T. 
Évaluation :
5

Need a sign on the building that says UHaul. Everything else was perfect. Mahalo!

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan N. 
Évaluation :
5

Air conditioning was not working in the 20' box moving truck

Robin B. 
Évaluation :
5

Checkout and Checkin -- Excellent customer service

Patricia K. 
Évaluation :
5

Superb cust. service.

Thomas P. 
Évaluation :
5

Please provide an after-hours return area! A fenced-off section that can be accessed only with a code provided with the rental contract should alleviate any concerns about vehicle or fuel theft.

Harald E. 
Évaluation :
1

For 3 weeks since I borrowed the Truck at the Hilo Uhaul, I have been told to contact the Manager located on the Island of Oahu regarding various issues with this rental. I am disputing these charges for various reasons I will list and go over further.

zahava C. 
Évaluation :
5

Excellent service.

GEORGE M. 
Évaluation :
5

Awesome customer service.

Thomas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin T. 
Évaluation :
4

Staff is really friendly and helpful!

Grace M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa A. 
Évaluation :
5

Super friendly. Plenty of Aloha.

Bruce A. 
Évaluation :
5

I received excellent customer service from Juan. He was very courteous and help me with everything I needed. It was a pleasure do business with him. Keep up the superb work Juan!

frank M. 
Évaluation :
5

I was happy with my storage. After nearly 10 months, my belongings were clean and not effected by humidity.

Patricia J.  |  Expérience générale 
Évaluation :
5

Very surprised since I have not access the unit for 12 years how it was like I had it when I've first rent it. Hardly any dust and no roaches. Merci.

VIOLET F D.  |  Expérience générale 
Évaluation :
5

Thank You all for your help and for providing me with everything I needed to keep all my household items safe, secure and dry. And everyone was really helpful and nice. Much Aloha, DJ Blinn...

DJ B.  |  Expérience générale 
Évaluation :
5

This was an excellent experience from the moment we first walked into the door to inquire about space, until the last item was removed almost one year later. Staff is friendly/helpful & facility clean

KAREN H.  |  Expérience générale 
Évaluation :
5

VERY friendly staff.....I would recommend this facility highly..

MERCEDES S.  |  Expérience générale 
Évaluation :
5

I have gone to Affordable storage for 4 years and have always been greeted by friendly& helpful staff . My storage units have always been clean, well lit, and safe. Bravo Affordable Storage!

CLAIRE B.  |  Expérience générale 
Évaluation :
5

well secured and clean facility with professional and friendly staff.

Robert J.  |  Expérience générale 
Évaluation :
5

Very convenient and secure storage facility with friendly people working there.

GLENN M.  |  Expérience générale 
Évaluation :
5

Great experience! Highly recommend due to convenience, safety, rates, and the staff is friendly.

Erica S.  |  Expérience générale 
Évaluation :
4

Great location for us over these years. Merci encore!

SUSAN D.  |  Expérience générale 
Évaluation :
5

Overall excellent.

CANDACE E.  |  Expérience générale 
Évaluation :
5

Deborah and Kris have been fantastic to work with. I would very much recommend them. I really appreciated their customer service.

VIRGIL W.  |  Expérience générale 
Évaluation :
4

The service was very user friendly and the staff was very helpful. An overall good experience.

Adriana O.  |  Expérience générale 
Non reviews have been submitted for this location.

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