Le client n'a pas laissé de commentaire.
ROLAND C
Customer Reviews for Affordable Storage By Townsend
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I don't blame the agent for the lack of vehicle maintenance as far as what is wrong with the truck. They only rent, not repair. The truck had been obviously been damaged at some point and bounced at every speed, the higher the speed, the worse it was. The wipers needed replacement and the inside of it needed cleaning. It was hard to see when it was raining.
Deborah LAfter paying DOUBLE the advertised price, I was then charged another 10 % on a second charge for no reason, with no explanation. The person running the location tried to lie about how much fuel was in the truck so I'd return it with a little extra.
MARSHALL MKelly was great to deal with and made the process of picking up and dropping off the trailer a breeze.
THOMAS GA very pleasant transaction, would very much use this vendor again
JAMES FI just "dropped in" to rent a trailer. I was met with a helpful attitude. The proprietor was cordial and willing to assist. I have other U-Haul centers to choose from, but keep coming back to this one. Based on this visit, I will continue coming back.
AMMON FEverything was excellent
CHARLES WRoxanne was very helpful in providing another truck when the pickup I had reserved had not been returned. Excellent service.
Tony BVery helpful. Small location was a be difficult to located but I managed to find it. Easy to return the 15' truck and auto transport.
Alexander IGreat customer service at this location every time.
Francis PHorrible experience! Close it down. He is rude and a crook. Too much to type in this box. I will never use this facility again or recommend!
Wanda BFast, cheap and courtesy personal super recommend
Elizabeth OEasy checkin & checkout. Friendly service.
Vincent PThe process was relatively easy, I’m not sure what would make it smoother!
Johnson WExcellent customer service
Howard MNo problems other than U Haul online system not working properly for location leaving employee frustrated at delays (20 min) while he had a counter full of customers
steve fUpon pickup, the vendor gave me no "walk around" of the trailer, which would have disclosed notable damage to the right side. The ONLY involvement was to connect the trailer to my car and make sure the lights were working. At home, before loading the trailer, I checked the tire inflation and lug bolt tension. Lugs bolts were OK, but the right tire was in VERY poor condition, with numerous patches where the tread was virtually non existent. A call to the vendor resulted in me being redirected to the U Haul number for road service. BIG difference here. At their request, I sent pictures of the damage to the trailer, as well as the traditional Lincoln penny standing in the tread of the tire to show the (lack of) tread depth. Within an hour, a serviceman arrived and mounted TWO new tires. This trailer has obviously led a hard life. The paint/ vinyl wrap on the exterior is faded and cracked all over, and it looks VERY dirty. The right fender is damaged in several places, and there are dents in the corner molding at several places. That said, we had NO problems on the 1300 mile trip with the trailer, and we were more than pleased with the responsiveness of the U Haul road service folks. And the lady at the Houghton Lake U Haul place was ACES at the check-in. So, overall; good company, unfortunately paired with a trailer on its way out and a vendor who doesn't measure up to the standards of the rest of the company.
Robert CEverything went well
Barbara CSecond time renting at this location very friendly polite I highly recommend it
VINCENZO LAll good 👍🏻
leslie kawsome service , i will rent again thank you
mark LVery smooth process making reservation. Excellent, and friendly service at pick-up and drop off at this local location. DW
Dale Wgood suvric e
David AThe vehicle was not clean and was obviously not maintained. The check engine light came on 2 hours in my 9 hours drive. I paid more attention to the gauges than the highway. This obviously lengthened my drive as being fearful of a breakdown on my trip with a vehicle full of furniture.
vere mThe employee's app didn't work well, it took a lot of attempts to get us signed in etc. Maybe be sure tech is working properly, maybe poor connectivity. Kind of frustrating getting going
Sharon OAfter driving to the location 24 miles from the house and unhitching the 12 ft trailer I was unable to close out the rental via the app. It was stating that the location was incorrect. I then realized I had received a text that the drop off had been changed. Although the hours for the drop off location were until 6 pm there was no one at the location even though it was not yet 6 pm. Attempted the chat on the app to change the location back to the original, but all they told me was that I needed to wait until the morning. I contacted U-Haul via phone and was able to get the location reverted to the original location. Spent more than 40 minutes in returning this trailer.
Raymond DWonderful People the best
Dan WVery easy process picking up and dropping off Thank you
YOUSSEF LTruck was a bit dirty; mostly the cab. Overall experience good.
dennis mThe gentleman working there was great.
Jonathon OVery polite and well informed staff at this location.
Padriac LFamily owned and operated the atmosphere is one of true customer service, they will take the time to make sure you have the right equipment for your tasking. Equipment is well maintained and clean! The atmosphere is like "come on in and sit a spell, take a load-off and tell me what you need neighbor"! Highly recommened!!!!
William PEverything was perfect!
christopher kThe associate that helped my at the location was extremely friendly, knowledgeable and helpful! Great experience!!!
Charles NFriendly and considerate.
James Mgreat people to deal with
Stephen SBest location in town. The owners are great and helpful.
JOHN BSuperior customer service at the Townsend Titusville FL 32796 location. Very easy pick up and drop off .
Denise RAlways very friendly. Fast in and out.
CODY BThis guy was great. I appreciate him very much.
lisa BI've be been coming there for years and you are very prompt and process the transaction quickly. The one in garden doesn't hold a candle for you. Just introduced this place today to my friend who lives off SR 520. He wanted to get the truck off alafaya since we were going to Orlando to pick up some stuff. I said , absolutely not ! So easy to get in and out at this south street uhaul. End of story. Very satisfied with your service.
Erin wEverything was great no complains at all
luis MThe service here was excellent! Thank you!
DEBRA AEven though he was running out of room, he still allowed me to return the trailer at this location.
Craig BGreat person to talk to.
mike mAll good, nothing to add
Chuck MOffer a variety of hitches to rent out for your trailer's., for added convenience.
Rudi PNothing it was a good experience would come back to rent
JOE S