Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
When I got home I found furniture pads that I did not reserve thrown in back of truck, which I was charged for returning that way when I did not use them. Reserved an appliance dolly which they did not have.
Charles B
Évaluation :
1
Was told I could have two locks a signing. I get an email that I couldn't. BS. The staff were nice for the most part. I couldn't leave my car when I wanted to like I was told. Don't recommend…
Jordan K
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathy L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terri T
Évaluation :
5
There is nothing that can be improved. Over all it was excellent.
Kristie H
Évaluation :
4
Le client n'a pas laissé de commentaire.
David B
Évaluation :
3
My insurance paperwork was presented and on file and then the facility decided they didn't have it and began charging an extra $22 a month. After 6 months I noticed the extra charge and when I brought it to the managers attention instead of refunding or applying the $132 towards rent they told me they would give me $20 of free boxes. After 2+ years of auto payment and being a retired Marine I took the boxes offering as an insult and acquired storage elsewhere.
Brian A
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Expérience générale
Évaluation :
4
I use this as my local storage facility as well. Other than increase in fees since new ownership, everything else here has been great. Clean & tidy, welcoming staff. Changes to price agreements by adding non-negotiable insurance after 2 years of prior service with the exact same bill until new ownership is the cost of 1 star.
davey B
Évaluation :
4
Le client n'a pas laissé de commentaire.
Timothy H
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHEL M
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sieyason C
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Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Jada W
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jonathan J
Évaluation :
4
Help disconnecting. More parking area.
Steven T
Évaluation :
5
Excellent customer service
Mary H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rodrigo O
Évaluation :
1
They over charged the life out of us. Not to mention it's suppose to be 24 hour access to the units at this location & due to an issue on there behalf it wasn't which caused issues for us to be able to put our belongings in there because we have to work the same hours this location is opporating. The employees were very rude & obnoxious.
Shawna S
Évaluation :
5
Le client n'a pas laissé de commentaire.
DONALD G
Évaluation :
5
Extremely clean, climate controlled, and reasonable priced. Minimal contact with staff, but they were always friendly and helpful. We would definitely recommend for your storage needs!
Carly B
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
RAY C
Évaluation :
3
Le client n'a pas laissé de commentaire.
Logan H
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Linda D
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAWRENCE S
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Expérience générale
Évaluation :
5
Everything is good. Thanks for the team
Claude H
Évaluation :
1
After taking my deposit was still charged another day extra and couldn't use the trailer until my time was up that i was charged for. Will never rent from this location again!!
Stephon F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gabor N
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Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Stephanie L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dave E
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JORDAN B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anne E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adam B
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adam B
Évaluation :
5
Le client n'a pas laissé de commentaire.
jonathan M
Évaluation :
5
If I ever needed storage I would absolutely use your facility again. If anyone I knew needed storage, I would recommend your facility. Merci.
Kate H
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
David M
Évaluation :
5
Everything went great especially the young lady that I dealt with,if everyone had someone like her working for them they would never have to worry about repeat customers great job!!!
Dallas K
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mujo M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Renee G
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jerica H
Évaluation :
4
Quick efficient
Vonda J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel C
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Austin D
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TYE A
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Expérience générale
Évaluation :
5
Nothing but could use more parking
Cheryl B
Évaluation :
5
I had to pick up at a different location but overall the service and equipment was ready when I arrived!
Jimmy M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tonya M
Évaluation :
5
The windshield was terribly dirty inside and out. I had to stop at a gas station next door just to clean the outside of the windshield but the inside was terrible as well. I had no way to clean that and just dealt with it.
Craig P
Évaluation :
5
The truck was clean but the driver side windshield wiper was falling apart. this location does not have maintenance so U-Haul should be monitoring this before it is sent to this location. it isnt their fault. Also there was no washer fluid and the brakes were weak.
NEAL S
Évaluation :
5
Ample parking space. Lock box on premise.
Noel G
Évaluation :
5
Excellent staff and service!
Andrew H
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
andrew c
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeremy W
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cherie C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Moises S
Évaluation :
4
Everything was good.
Carol W
Évaluation :
3
Le client n'a pas laissé de commentaire.
Brookelynn G
Évaluation :
5
Good people
Cesar I
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shamyah M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shamyah M
Évaluation :
5
I would recommend this facility to anyone needing extra storage space. When you rent any storage space, be sure you know how to contact people in charge when the office is closed. Affordable kept me in my old contract with a modest raise which made it very affordable to me when they took over the facility.
GWENDOLYN M
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John S
Évaluation :
4
Steering wheel nasty, stickey something pink all over it!
Susan H
Évaluation :
4
Don’t use uhaul I lost two trucks and had to go to a third location to get a truck
Douglas M
Évaluation :
4
It would be wonderful to have a flat paved parking lot with numbers behind & to side of office for equipment to sit on for easier hook on and off and separate concrete entrance than same road to get to storage units as people hooking up equipment can block their driveway so can get busy. Staff is always so nice & helpful.
Christine M
Évaluation :
5
The gal at drop off was awesome. So kind and helpful. Merci
ben k
Évaluation :
5
Your representative was very knowledgeable very respectful and polite
thomas c
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael U
Évaluation :
5
Alizabeth was an absolute delight. She is tiny but mighty! 10/10 would recommend!
Kayla H
Évaluation :
2
The gals that work there are great, but when I went to return our vehicle, there was a suv parked where employees would park, so I thought someone was working inside. The door was locked. I had a terrible time with return truck app, took over an hour for us to finally get it going properly, meanwhile, our ride home noticed a man came out of building, and just took off, even though he saw someone was parked there, and did not wonder why they were there, or if they were waiting for someone, or asked if anybody needed help. Also, the keys dont even fit inside the key slot, what a joke. Management was negligent today Saturday, around noon and a little after. Poor customer service by them.
sandy b
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick A
Évaluation :
3
Le client n'a pas laissé de commentaire.
thurston J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael B
Évaluation :
5
Le client n'a pas laissé de commentaire.
dewanda b
Évaluation :
5
Le client n'a pas laissé de commentaire.
JIMMIE B
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerry B
Évaluation :
5
Absolutely would recommend!! The staff was wonderful and pleasant and we appreciated all their assistance!
MARSHA T
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Expérience générale
Évaluation :
5
Thank you so much for your help with our units. My Neice need place quick after the tornado. Y'all were very helpful and kind. We appreciate your help. We will recommend this office to others. Thank you and God Bless you.
patricia l
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Expérience générale
Évaluation :
3
They need to have excavation work done for a proper parking lot. It is very hard to park equipment on a hill, and in the mudd when raining. In doing so, that would make things more efficient for the customer Thank you
ARCHIE H
Évaluation :
5
The lady on front desk total badass, she know what she doing and do everything smoothly. Shii she definitely needs a race asap
LANCELOT L
Évaluation :
5
We dropped on Sunday, able to do online not open
BARRY S
Évaluation :
5
I rented a unit here for a little over 2 years and I could not have went to a better place!!!! The staff are ABSOLUTELY GREAT!!! Anytime I had questions or concerns they immediately helped me with whatever I needed. Thank you so much Affordable Storage Guys!!! I will definitely recommend you and most definitely be back if the need ever arises!!!!
Heather B
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Randall D
Évaluation :
3
Le client n'a pas laissé de commentaire.
STEPHEN C
Évaluation :
5
Le client n'a pas laissé de commentaire.
David A
Évaluation :
5
Lower mileage rates, as fuel is high
DAVID P
Évaluation :
3
The location did not have the pads or furniture mover that I ordered.
BOBBIE F
Évaluation :
5
I have always been treated very well by Elizabeth and now Mallory at Affordable Storage Guys of Bowling Green Kentucky. They give good advice and treat you with great customer service!
Robert R
Évaluation :
2
service in the area is bad for mobile pickup
Tierra S
Évaluation :
4
cool
CLEVELAND C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sean S
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALEESA L
Évaluation :
3
It was dark when I dropped off my rental and this location had no lighting in the lot. If it were daytime it would have been good but 2 women dropping off at this location is not recommended at night.
AMANDA G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dave M
|
Expérience générale
Évaluation :
5
The transaction was seemless, great experience with this uhaul and affordable storage guys!
Michelle B
Évaluation :
5
Merci
JAMES H
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Traci M
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Expérience générale
Évaluation :
5
Crystal at the Morgantown Rd location in Bowling Green KY was awesome. Always attentive and available when I needed anything. Even came by on an off day once to help me in a pinch. Je les recommande fortement.
Russell S
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Expérience générale
Évaluation :
5
Everything was good, quick and easy.
JUSTIN M
Évaluation :
5
Everything went very smooth. I'll be bc back.
MICHAEL L
Évaluation :
3
Le client n'a pas laissé de commentaire.
Ron B
Évaluation :
5
Check engine light was on as well as check gas inlet notification; could’ve caused potential problem while moving but thankfully didn’t.
Makayla B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Craig O
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Expérience générale
Évaluation :
5
You have made my moving experience a very good one. Merci.
JOYCE C
Évaluation :
5
Friendly person at check in. Gave me the important information.
PHILLIP B
Évaluation :
5
Great facilities and well maintained equipment. Highly recommend. Very helpful staff. No issues at all. Great! Great! Great!
Jeremy K
Évaluation :
5
Le client n'a pas laissé de commentaire.
CRAIG O
Évaluation :
4
We did notice when we were trying to load a sofa into the back it smelled like barn animals/equipment had been in the back.
CAMERON M
Évaluation :
5
Le client n'a pas laissé de commentaire.
GEORGE W
Évaluation :
5
Le client n'a pas laissé de commentaire.
DARIUS J
Évaluation :
5
Keep doing what you are doing. A very pleasant experience, friendly staff and very helpful.
DENISE N
Évaluation :
5
Very friendly staff, very convenient, and very affordable
TIFFANY H
Évaluation :
5
Le client n'a pas laissé de commentaire.
David P
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joey H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martha B
Évaluation :
5
Always rent from this location. Staff is top notch! Always goes over and above to answer all questions to ensure I receive the best uhaul equipment for my needs.
ROY L
Évaluation :
1
Le client n'a pas laissé de commentaire.
Patrick O
Évaluation :
5
Very friendly and helpful
AUSTIN E
Évaluation :
5
No additional comments
ROY L
Évaluation :
5
Le client n'a pas laissé de commentaire.
David P
Évaluation :
5
Le client n'a pas laissé de commentaire.
MATTHEW J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel F
Évaluation :
5
Very helpful team working there!
CHRISTOPHER B
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BOBBI L
Évaluation :
4
Le client n'a pas laissé de commentaire.
BRYAN K
Évaluation :
5
Great service, knowledgeable.
STANLEY B
Évaluation :
3
The truck was highly out of alignment that I rented.
JEREMIAH N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott N
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katie F
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARY B
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Expérience générale
Évaluation :
3
No bathroom for customers. No air tank. no help
JAMIE G
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.