Customer Reviews for Affordable Storage Guys
(Concessionnaire U-Haul dans le voisinage)

89 évaluations

1999 Gainesboro Grade   Cookeville, TN 38501
(Bowling Green Scottsville Rd)

(931) 520-1554

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(931) 520-1554

1999 Gainesboro Grade
Cookeville, TN 38501
(Bowling Green Scottsville Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
2

Every other place I rented a trailer from hooked up the trailer and unhooked it for me. Also, they checked all the lights on the trailer to see if they were working. This place didn't do anything other than the paper work, I had to do everything else. One light on the front left side was out and the woman told me she did not have a replacement bulb for it. Since I was only going to be using it in the day time I overlooked it but I will not rent from this location again. I've received far greater service at other dealerships. Many of them walk out to meet me when I pull in, not this one. I had to look around and try to find someone.

Steve C. 
Évaluation :
5

Great price and easy to set up account. Very happy with service.

Kristen W.  |  Expérience générale 
Évaluation :
5

Enjoyed renting a unit from them.

Regina A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUREEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiny H.  |  Expérience générale 
Évaluation :
5

I Loved then ❤️

Shiema R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah M. 
Évaluation :
5

Nice lady running the place

john F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean A.  |  Expérience générale 
Évaluation :
3

When I picked it up, the lady was very helpful and pleasant. Place was good but a bit out of the way with a gravel driveway.

David A. 
Évaluation :
5

We have no complaints with Affordable Storage Guys, I suppose the only suggestion I could give would be there are quite a few ruts in the driveways where obviously drainage is and issue.

Adrian H.  |  Expérience générale 
Évaluation :
5

Could use a few more lights down the aisles, but i was always treated nicely and fairly throughout the new ownership change and would use the facility again if needed. I am very appreciative of the extra space I was able to use for my material items. Merci encore. 

Jessica W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D.  |  Expérience générale 
Évaluation :
5

They kept my stuff secure and dry for over a year. Move out was easy and stress-free.

JESSICA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUDY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T.  |  Expérience générale 
Évaluation :
5

Grateful my son had a place to put his things between apartments. It kept us from hauling things back and forth. Staff was extremely helpful.

Christy L.  |  Expérience générale 
Évaluation :
5

The truck was gnu… Very clean… They rental place was very accommodating and the employees were more than helpful. I have nothing but good things to say about this company. Great job… You helped me through a dreaded weekend move!! Thank you

Zachary H. 
Évaluation :
5

Great experience, no complaints!

Diane W.  |  Expérience générale 
Évaluation :
5

Excellent service

Bradley N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
5

Kept increasing in price. We started many years ago at $60 and kept going up to $80. Was broken into twice. They said Bill wasn't paid. So cut our lock off and stole some of our stuff. Can't prove it but I know.

Michael C.  |  Expérience générale 
Évaluation :
5

The people are very friendly, helpful, and professional.

Samantha H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

The woman in the office is very helpful and she was always very nice. The only thing is the top driveway needs some attention. I have used this place many times in the last few years and will definitely be back if I need it again.

Joe B.  |  Expérience générale 
Évaluation :
5

Best storage unit facility I've dealt with. Olivia was an amazing site manager to work with!

LAURA B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Manoj P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATLYN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler H. 
Évaluation :
5

We have used this location for not just our uhaul but for our storage unit as well. Very secure. Clean. And the staff in the office is the sweetest ever. For our uhaul we didn't realize we reserved a truck to small and she was more than happy to adjust our truck for us.

Whitney A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles C. 
Évaluation :
5

I submitted a review on this truck yesterday. I also sent an e-mail to this address 772006_AFM@uhaul.com. However, when I submitted the review on line, forgot to include the truck/equipment and plate numbers. This is the e-mail I sent yesterday. In that review I stated that this vehicle is, by far, the most well maintained U-Haul Truck I have ever driven in my 25-30 years of dealing with U-Haul. And believe me, I have driven some nightmares. One 26 footer was so dangerous to drive, I couldn't get above 50-55 mph because the front end was so loose it would start swaying around on the road. Anyway, this truck was an absolute dream to use and drive. Way to go!!!! However, there are a couple of minor things that need attention. This truck, as annotated on my review, had an issue with the front tire(s) causing a shimmy right at 68-70 mph which is an indication of a tire/wheel assembly balance issue. Below this speed the truck drove smoothly. There is also a leak above where the driver's seat belt height adjustment is. In the deluge of a hard driving downpour of rain, after about 15-20 minutes of driving on the interstate (around 60-65 mph) my chest started to get wet where the seat belt crossed it. I felt around and discovered that the d-ring at the height adjustment slide was wet and the water was wicking down the belt to my chest. Seems the leak is just above here behind the plastic molding where the sliding adjustment is. It did not matter where the sliding adjustment was, it continued to get wet irrespective of its location. If you need any further information and/or have questions or need clarification on the issues I am trying to describe, please feel free to call me directly at 615-482-5999 or send an e-mail back with your questions. Thanks again for a great experience. Tim Pearsall 615-482-5999

Tim P. 
Évaluation :
5

The truck I rented was absolutely fantastic. This is, by far, the very most well maintained U-Haul Truck I have ever driven over the last 25-30 years. And, believe me, I have had some night mare U-Haul Trucks. Anyway, this truck was an absolute dream to drive and use, even in the extremely bad weather I had do drive in. However there are 2 things that need to be address. 1) There is a shimmy in the front end right at 68-70MPH. It is very smooth until that point. That tells me there is a tire balance problem. If it was present at all speeds, that would most likely mean the tire is out of round. That was not the issue here. 2) I was driving during a deluge down poor of a rain event. after about 15-20 minutes in this, I noticed my chest had a wet spot in the middle where the seat belt crossed. As it turns out, there is a leak just above where the Seat Belt's Height Slide Adjustment is. I felt around up there while driving and could feel the wetness on the d-ring at the slide adjustment and the water was wicking down the seat belt and onto me. You should really check this out.

Tim P. 
Évaluation :
5

Friendly and helpful. I don't think any improvement is needed.

Christopher L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dane O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Penny O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip S. 
Évaluation :
5

Perfect service.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
4

I don't think this comment is for the location but rather the uhaul company as a whole. I love the idea of using our phones for getting and dropping off the truck. I'm in my early thirties and technology is not an issue for me. I did find the process to e very annoying and difficult at times. My husband and I went together to get the truck and used my phone and account because I'm the one that set it up. We had to wait over thirty minutes to finally get through the approval process which wasn't a hard process but just timely. Then when he went to return the truck he realized that he had to have my phone to return so that lead to us driving way more than I would have wanted to on the day of a stressful move. I know that I could have allowed him to sign into my uhaul account on his phone but that's a process too. I just wonder if this could be made simpler.

Matt R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashkan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronnie C. 
Évaluation :
4

The location initially provided has been closed for awhile. We found another drop-off and all went well

Don W. 
Évaluation :
4

This was not the original location we were suppose to use as a drop off. We got to the scheduled location and it was no longer a UHaul site and it was still listed on the website and on our contract. It had not been a location for months according to the new tenants of the address. We had to drive an additional 15 miles to return the truck to a different site. The person there was helpful and allowed us to return our truck without any additional trouble.

Joyce H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny W. 
Évaluation :
5

We had to go to this location after waiting an hour at the location that we had reservations for and they informed us they did not have one for us. I have proof of location pick up and drop off email and paper.

Wade S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth C. 
Évaluation :
3

Everything was great. Excellent service à la clientèle. Fast and easy all the way around. Would definitely use again.

Natasha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vaughn B. 
Évaluation :
3

I had to prove the fuel usage due to them not reading it correctly , I had to back the trailer in and unhook it.. I don't feel that it was my responsibility.

MARK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

No surprises; all terms were explained. Olivia was very helpful.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

I have had no problems with this place and enjoy working with the staff very much.

Joseph B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
4

We had to use the receiver hitch, which was installed crooked. My husband had to beat the draw bar in so that we could pull the travel trailer for which we rented the truck to pull, and we had a hard time getting it back out.

brenda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky P. 
Évaluation :
2

They couldn't find the keys to me to rent the truck. It is advertised as a 24/7 pick up and drop off location online and at the location but they close a gate with signs that say no after hours returns and no way to get inside.

Alec P. 
Évaluation :
5

Olivia was so nice and helpful. When we had any issues she was quick to help. I would definitely use her services again.

Amber T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Excellent service by the young lady behind the counter

Louis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blainette H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yaney Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANET M. 
Évaluation :
5

Super nice lady. Even let me drop it off early.

Stephen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marion A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANCE T. 
Évaluation :
5

Honest U-Haul location, no overcharges

Steven T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Z. 
Non les évaluations ont été soumises pour cet établissement.

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