Évaluations des clients Against The Grain

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Against The Grain

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daria M. le

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When I set up my appointment with customer service via 800 number i informed them I didn't have an exact time in the morning because I had an inspection 9am-10am but wanted to be able to grab it asap. She informed me it doesn't open until 10am anyway so let's just be safe at say 12pm and if your early no problem the equipment is already there. I was also concerned because they choose a non uhaul orginal store to pick up my auto transport. I let hee know my concerns that I have no idea how to hook up my truck to an auto transport and would prefer a uhaul place and not a barber shop. she insisted the barber could help with no issues. my appointment was quicker then I thought at home so i arrived at location for 10am when they open. The owner wasn't there. I waited a few mins and finally called the field manager you them said the owner was on his way and my appointment was at 12. I explained how I set it up via the 800 number but she never said anything about this location strictly going by appointments only. The owner showed up and I explained why I was early and he understood. He was VERY nice and helpful. I will say this though. The 800 number lady told me the location and hook it up for me. Yes he hooked up the trailer to the uhaul but as far as putting my vechile on the trailer and making sure it was secure they do not do that for you. He said he could tell us the directions which are printed on the trailer but he can't physically do it for us because of liability issues. I understood his reasoning and like I said was very helpful and walked us through it. I am not pleased though with the customer service number when setting up my appointment and explaining my concerns and how they were basically ignored and wasn't given the correct information. Again the barber shop owner was amazing he even let us inside to use the bathroom before we hot our 500 mile road trip with our kids. This review in no way shape or form is to talk bad about him because like I said this was not his fault and he was very nice and helpful to us. As far as the customer service of uhaul at the 800, they need a lot of work there!

Beverly C. le

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Excellent customer service and accommodating

Travis J. le

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Le client n'a pas laissé de commentaire.

John B. le

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Le client n'a pas laissé de commentaire.

Alexander B. le

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Le client n'a pas laissé de commentaire.

ANASIA MARIKIA S G. le

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They had what I needed for a quick move. Professional and polite service, this is my second time doing business with Against the Grain and I will definitely be back.

BHAVIIN D. le

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A great place to rent uhaul. Extremely courteous,clean and friendly.Love to be greeted and treated that way.

Crystal W. le

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Le client n'a pas laissé de commentaire.

Hannah W. le

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Ghetto is the best word I can describe it as

James W. le

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Le client n'a pas laissé de commentaire.

JONATHAN F. le

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Le client n'a pas laissé de commentaire.

misty M. le

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Mel was great. Thank you kindly sir for you're service would use again in the future. ???? Misty

Joshua K. le

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Le client n'a pas laissé de commentaire.

LaRoyce B. le

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Le client n'a pas laissé de commentaire.

Matt E. le

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This is a barber shop. U-Haul sent me to drop the trailer at a barber shop that also happens to deal in U-Haul trailers. Oh and they also do tattoos. So I guess one-stop shopping. Don’t get me wrong, the guys was nice and he took care of the turn-in quickly. It just threw me for a loop.

Ray M. le

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Personal consideration rendered to our rental need for the right sized truck. The Rental Agent, David, went above and beyond the average in listening and suggesting the right sized truck for the intended job.

Carlisle N. le

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On line paperwork ahead of time a time saver.

Laura M. le

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Le client n'a pas laissé de commentaire.

Thomas D. le

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The equipment appeared to be well maintained, but the vehicle was not cleaned. I had to clean the windows and the mirrors prior to my departure. The floor in the cab was dirty and did not appear to have been swept out.

robert F. le

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Drop off was quick and painless

Tina M. le

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U-Haul really came through for me this time I had to move in hurry short notice not much help Mel did everything he could to help me out I ended up needing the truck for an extra day he said it was no problem I had to keep changing my plans and it would have drove a normal person nuts but it didn't seem to bother him one bit! He's just the kind of person you need to deal with when you're so stressed out! He can handle anything!! I couldn't have asked for better service! The truck ran great, didn't take much gas, everything just worked out perfectly in the end! No hassles picking up or dropping off. They really helped my stressful situation smooth right out! Thank You very much!!

CAPLE F. le

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I'm Totally Satisfied

sophia U. le

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Le client n'a pas laissé de commentaire.

Jennifer D. le

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Customer service at this location was the absolute best of all 4 Uhaul centers we went to during our trip

Richard H. le

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Service was excellent and David Melvin was very knowledgeable and helpful...pleasant experience...

Joshua S. le

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6 x 12 Trailer rented was in excellent condition. No issues and outstanding customer service.

Thomas E. le

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Le client n'a pas laissé de commentaire.

Amber W. le

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Instead of a standard rate per mile do per day to make it cheaper

Bill M. le

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David Melvin and Mike (David's Assistant) were both extremely helpful and professional in assisting me when I turned in the U-Haul truck I rented.They brought to my attention the many items available through U-Haul even if one were not renting a truck or a trailer from U-Haul. Items such as towing items blankets, boxes, etc. I will recommend Against The Grain to all of my friends and family. The vehicle I rented was clean, fully serviced and extremely easy to drive. Thank you U-Haul for making my move so easy. Happy Thanksgiving to all.

Angelica M. le

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Le client n'a pas laissé de commentaire.

Darrah D. le

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Uhaul smelled very poor and drove very rough. Every crack and bump in the road made us lift off our seats. Guessing it’s a problem with the suspension.

Skylar B. le

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Le client n'a pas laissé de commentaire.