Évaluations des clients AIC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de AIC

Cote générale :

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jonathan S.
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Le client n'a pas laissé de commentaire.

James R.
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Le client n'a pas laissé de commentaire.

Dorothy M.
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I went to one that was close to my storage. the guy did not say anything about insurance,, he charged me for it. No print out. Went to get it , no keys. Went across street, the young lady didnt have one (26), She looked up where there was one in Ky. It took over an hour to get a truck , that was pre reserved. the lady at Oak Grove was very helpful and friendly. I dont have internet on my phone. To download and do all that stuff w driver license.

JAMES S.
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Le client n'a pas laissé de commentaire.

Joseph W.
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Le client n'a pas laissé de commentaire.

Emme T.
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Le client n'a pas laissé de commentaire.

Steven Z.
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Le client n'a pas laissé de commentaire.

Francisco L.
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The appliance dolly was missing a strap so made it difficult to use so we really didn't even use it. Other then that everything was great.

Bryant R.
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Le client n'a pas laissé de commentaire.

TAWANDA D.
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Le client n'a pas laissé de commentaire.

eric D.
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It's been 2 days and I still haven't received the money I didn't use

Stephanie C.
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Very smooth easy process. Takes some stress off of making a large move. Will use U-Haul in the future.

Daniel F.
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Le client n'a pas laissé de commentaire.

Thomas S.
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Inside was clutter since it's a liquidation. Everything seemed a bit messy with our online order on the computer with the receptionist. But the man that helped us load was awesome!

Steven C.
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Le client n'a pas laissé de commentaire.

Bryan J.
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Untrained staff did not know anything about insurances coverages for truck and trailer or roadside assistance in case of an issue during a one way trip. Equipment was dirty and personnel didn't even know what equipment was mine when I had it reserved for a month.

jOHN B.
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Customer service was poor and employees had an attititude about working there and that reflects on the overall service.

Walter A.
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Le client n'a pas laissé de commentaire.

JEREMY D.
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Le client n'a pas laissé de commentaire.

Kevin D.
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Le client n'a pas laissé de commentaire.

Dale S.
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The whole rental experience was pretty good.

Johnathon C.
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Ensure that when you say I am going to leave your drop off location open for it to actually be open and not get assigned an area out of the way causing you to lose/ waste time and money And adds more stress to an already stressful move.

Sandra S.
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Horrible experience. I was almost at destination and I got a flat. It took over an hour to get ahold of someone and more than an hour to get someone out to change the tire out. I did the chat for help and they said that when I return the trailer to tell them about the experience and get some sort of compensation from them. When I arrived, the uhaul workers did not help me at all. At all. They didn't even look at the contract and said I can file a complaint. Please help me. I was hoping to get a discount especially because when it happened I was only an hour away from my destination, I had two young kids in the car it was an awful time for us. Sincerely, Sandra Stites.

Gregory G.
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Good job continue the good work.

jacob F.
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I had an appointment for 3:00 to pick up the truck. Was not able to pick up the truck till almost 4:00. Stood in the lobby for almost an hour. When i asked about the reservation guarantee promise, i pretty much got pushed aside.

Christina Y.
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Absolutely horrible experience and still have not yet to get my refund. Beware they will keep charging your card on file even after you paid. First when I went to pick up my truck no one could help me because I was having trouble doing the quick pick up over the phone. The person inside the U-Haul store said that I would have to call the 1800 number. Ok well after about 40 minutes on the phone finally they were able to check me in. Then my truck wasn't ready because it was being cleaned. Don't know why it wasn't being cleaned when I was on that 40 minute phone call. Also my movers had just arrived at my residence and were waiting on me to bring the truck. Finally as she finished up she asked me for the key code that I had no idea what it was. She said they were suppose to give it to me over the phone at check in. Ok so more time wasting. So the store attendant ended up just making one up for me and charged me $79 for the one night, insurance and estimated 20 miles local fee. Ok that's fine I already knew that any extra miles would be $1 additional charge per mile. Next day after already returning the truck. The store randomly charges my debit an additional $68. I know I did not do an additional $68 in miles so I returned to the store to dispute this additional charge. The guy was friendly but seemed to not have any clue as to the breakdown on my bill. Then he admits that he accidentally charged me an additional night and will refund me the $40. The additional charge was for mileage and insurance. Still didn't make sense because I know I didn't do $28 in extra miles. However I was tired so just excepted to be refunded the $40. He hands me the receipt for the refund and apologizes on U hauls behalf and decides to refund me everything I had paid. I didn't ask for this but because I thought he had authority I was feeling blessed and thanked him. To my surprise a few days later I get a text saying I have an overdue balance of now $68 for my truck rental. Also saying I would have to pay a late fee of $30 if the balance is not paid in a few days. Again having to go down to the store I speak to Brandi who claims she is the store manager. The guy who gave me the refund was not in. Brandi looks Into my account and says she apologizes but the last employee was not authorized to give me a full refund and $68 balance stands. I explained that I didn't ask for him to refund me the full amount so it wasn't my fault. She claims U haul just cannot give refunds like that. So now I'm being punished for a mistake her employee made. I told her I do not get paid until August.07 because the money he refunded me was already spent. I didn't know a good deed was going to have to be payed back. She ensures me that she will call the area field manager Gregg Ruffing to extend my pay date to August.07 with no late fee since it was their fault. I confirmed again before leaving the store and she told me not to worry. I also made it clear that I currently have no funds in my account. One week later 8 days before August.07 my debit randomly gets charged again by UHaul. This time $98. Now I have to pay my bank overdraft fees. Again UHaul charging my debit on file without my permission. For the 3rd time I go back to the store furiously and now there is another different employee there claiming she is the manager. She tells me Brandi was not a manager and it looks like U-Haul cooperate head quarters charged me $68 plus the $30 late fee . I explained to her what Brandi said and she apologizes and says maybe she forgot to call the area field manager or maybe he was just to busy to fix my account. Through out this whole ordeal no one seemed to resolve any situation or come up with a solution. I kept getting thrown to another person. She then tells me to call the 1 800 UHaul so they can refund me. At this point since I already had to pay overdraft fees I just wanted them to keep their $68 so I never have to deal with U Haul again and I just wanted my $30 late fee refunded back. Apparently 1800 UHaul couldn't refund me because they said the field manager Greg Ruffing had to do it. They couldn't contact him so they claim they sent him an email and he would call me back. Well two days passed no phone call from Greg or refund. I decide to email him directly. He responded saying that he told brandy that the refund for the late fee would be applied once the balance was paid. He didn't even apologize for charging my debit without permission. He then claims that he cannot refund me until he sees the charge processed but now this is 4 days after I was charged so he cannot see that. Come on. I emailed him back saying that I can send him my bank statement showing the amount deducted. He responds by saying THIS WOULD HAVE NEVER HAPPENED IF I WOULD HAVE PAID MY BALANCE IN FULL LIKE STATED IN THE CONTRACT. I think out of the whole horrible experience that I had with this company that statement alone was not only hurtful but upsetting. This is because I did pay my full balance on day one of pick up and his staff were the ones that messed up by adding an extra night and then issuing me a full refund when I didn't even ask for one. For a field manager to make a comment like that without even knowing the full story. He did not even apologize for the unprofessionalism that I encountered. He just judged me as if i was someone irresponsible. I knew that first employee was trying to do good for issuing me a full refund. He felt my pain for my horrible experience but I wish he would have just kept what I owed UHaul and just refunded me the extra night he said he accidentally charged me for. I paid for all this and until now I still haven't received my $30 late fee refund. I'm writing to warn everyone about this company. They were not properly trained right and have no communication with each other. I recommend you do ask for your credit or debit card to be removed from your account once you return your rental. This was my experience.

chad F.
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Le client n'a pas laissé de commentaire.

Jason L.
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Le client n'a pas laissé de commentaire.

Anthony B.
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Outstanding customer service, very helpful and polite.

MARNISHA M.
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Le client n'a pas laissé de commentaire.

Moriah M.
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Le client n'a pas laissé de commentaire.

cassandra U.
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Tell the customer they need to refill the gas tank. I assumed the 69 cents per mile covered the cost of the gas. When I returned the truck I had to pay for the difference in the gas tank.

Rafferty R.
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Le client n'a pas laissé de commentaire.

Jaames L.
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Le client n'a pas laissé de commentaire.

Alonso T.
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Needed the truck for extra days. They were willing to assist with another Uhaul that could accommodate me. Great service.

Donna C.
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I contracted one price online but supposedly I got a military discount but did not. I provided all information about drop off which was a nightmare.

jim W.
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Le client n'a pas laissé de commentaire.

RONALD G.
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Outstanding customer service.

JOSEPH W.
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The trailer I rented had wheels and lugnuts that were very rusted. I don't think that specific location was to blame for that.

TREVOR R.
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Your online process for turning a truck in is like applying to be a secret service agent.

WILLIAM D.
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Le client n'a pas laissé de commentaire.

John F.
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Le client n'a pas laissé de commentaire.

Johanna H.
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The young lady was knowledgeable & help with my anxiety with driving off of the car hauler.

Tony H.
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Le client n'a pas laissé de commentaire.

JewelSophia T.
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Le client n'a pas laissé de commentaire.

Jan S.
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Le client n'a pas laissé de commentaire.

Hannah P.
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We requested to tow a car and the dolley was broken. The u-haul employee attempted to convince us that the dolley was not broken and the fact that it wouldn't lock was completely normal. We refused to use it and requested a refund I have yet to receive. On our trip using the U-Haul it broke down and had to be towed the rest of the way to our house. We then had to rush through unloading the U-Haul because we lost time. Despite this we returned the U-Haul a day early, no refund on this either. I will be hard pressed to ever use U-Haul again or ever recommend friend/family to use U-Haul.

Rebecca M.
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Awsome customer service. Thanks yall!!

Madison M.
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Le client n'a pas laissé de commentaire.

Adam B.
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Le client n'a pas laissé de commentaire.

Charles H.
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Le client n'a pas laissé de commentaire.

Michelle P.
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Le client n'a pas laissé de commentaire.

MICHAEL D.
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Le client n'a pas laissé de commentaire.

Kyle B.
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Le client n'a pas laissé de commentaire.

Kevin G.
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Le client n'a pas laissé de commentaire.

Toby S.
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All good

Q. W.
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Brandi was great she went out her way and made our transaction easy. The guy John that help book my reservation was great also. His location didnt have what I needed he found one that did and took the work from me. I am thankful for the both of them

Angela P.
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Just make sure when you are making reservations for someone that the right truck is at that location and available. No one in customer service is ever on the same page every representative is on a different page.

Jay H.
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Keep doing what you do

Tiarrence G.
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Le client n'a pas laissé de commentaire.

Tiarrence G.
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The truck cut off while I was driving and it caused and accident because people were maneuvering to prevent hitting me and an eighteen wheeler rammed into the back of them the TVs are broken and bedroom furniture scratched to pieces and the truck ran through gas like the tank had a whole in it

Joseph W.
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Le client n'a pas laissé de commentaire.

William M.
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Absolutely terrible experience and the price was outrageous! Would not recommend to my worst enemy.

Jamar M.
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Le client n'a pas laissé de commentaire.

Reginald T.
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Le client n'a pas laissé de commentaire.

Yesenia A.
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Thank you for excellent customer service

Candice A.
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DO NOT LIE on the CONTRACT and let the customer actually review the contract before they leave not just say it will be emailed to you. Thankfully I took a picture of the mileage since you are trying to say I drove over 2000 miles when I actually only drove 105...huge difference especially when you charge by the mile. I was NEVER given the ability to review anything period not even the truck! I was given keys and told where to find the number on the windshield. I also did NOT have 12 moving pads/blankets I had 5 that came in the bag, they have a camera outside the front door and that can be reviewed to see that I am telling the truth!

Sherry K.
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The customer service rep was very helpful and was very professional. I will definitely use this location again if I ever needed.

Patrick L.
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Trailer pulled absolutely terrible. It swayed back and fourth the whole trip.

Marvin G.
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Give discounts for regular customers

Khloe W.
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Le client n'a pas laissé de commentaire.

Lucy M.
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Le client n'a pas laissé de commentaire.

Michael L.
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Le client n'a pas laissé de commentaire.

Larry or E.
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Le client n'a pas laissé de commentaire.

LARRY L.
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Le client n'a pas laissé de commentaire.

Blair R.
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Le client n'a pas laissé de commentaire.

Robert L.
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Outstanding customer service and equipment

Michael O.
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Brandy was excellent!!!

Sean V.
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At the time of pick up on Friday (11am) we were not told a specific time to return the truck on Monday since it was Labor Day and expected all place to be closed. I received a phone from the place asking when the truc would be dropped. I call my son in law that was driving it to the base in Fort Campbell to turn it in now since they were actually open. The truck was already empty since Sunday afternoon. It was 2 hrs late to be turned in and I got charged for a full extra day. I did not expect that. I would have reminded him to make sure to turn it in by 10 am if we were aware of the time that it had to be turned in.

Bradley C.
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Le client n'a pas laissé de commentaire.

debra K.
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Le client n'a pas laissé de commentaire.

John Challyl B.
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Le client n'a pas laissé de commentaire.

Penisoni J.
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Loved the older lady that worked there. She helped me load auto transport and my car. She was really good.

Nikifor B.
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Le client n'a pas laissé de commentaire.

Donnie H.
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Computer system not working well finally had to make a reservation in able to rent the trailer agent made several times and call for assistance to another location they couldn't help do the system had problems. She was very helpful very courteous.

Thomas W.
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Dont let a person reserve if it not available at that location they have selected and then wait till its 15 minutes before you are to pick it up and tell you sorry you have to go to another location.

keith N.
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Typical military support company.

dylan P.
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The girl working there is the best hands down

Chase D.
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Le client n'a pas laissé de commentaire.

christian C.
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Le client n'a pas laissé de commentaire.

Kerensa C.
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Le client n'a pas laissé de commentaire.

sam A.
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Very helpful and friendly!

PHILIP G.
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Le client n'a pas laissé de commentaire.

Djivon M.
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Charges came out of nowhere after returning the truck so I was way over charged. Had to reschedule my reservation twice because they kept renting out the truck I requested. Tried talking with the lady working there when returning the truck so I could see if I was in the spending limit I told her I wanted to be in and she just said you'll find out when you get emailed the receipt.

JESSE F.
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Le client n'a pas laissé de commentaire.

OCTAVIA W.
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Le client n'a pas laissé de commentaire.

Mike D.
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Friendly

Al R.
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Staff was very friendly and helpful.

Christopher S.
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Le client n'a pas laissé de commentaire.

SCOTT D.
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I set up my order over the phone and was given a 20% discount. When I went to pick up the trailer, there was no discount. The employee just said sorry there was no discount on there. I was given a less than ready trailer too. The employee hooked the trailer up and I jump into my truck to check the lights. He said said all lights and turn signals are good to go. However once I was loaded up and started my trip I noticed that not all the lights worked. I also noticed that the wire going to the lights was just hanging all over the place on the inside of the trailer. About half way across the country my running lights went out. I only noticed this because I was pulled over by a Tennessee State Trooper. He gave me a warning and let me go. The only good thing about this place was the fact that the manager was friendly enough to give me an extra day at no cost. My family had a set-back in the schedule due to an all night trip to the ER.

Non reviews have been submitted for this location.

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