Van floors were dirty . Customer service and performance of van were excellent Online said a furniture dolly was available but it was not.SHANNON B.
Customer Reviews for Aim Mail Center 35
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Laguna Niguel, CA 92677
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 10h am à 4h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The uhaul app did not work for returning the van after hours. Kept indicating that I didn't have a rental. Van was absolutely filthy inside and out. I had to clean out the rear compartment before placing my goods in there. The windows looked like they had never been cleaned.MEL M.
Please provide clear instructions for key location and key drop off. No instructions were provided as to where pick up the key or where to returnthe key. Had to call the office.Vlad C.
Everything was excellent. Thank you!!!Rafael Q.
no suggestions, this was a pleasant experience!KENT T.
Friendly reps for pick up and drop off. I appreciated that it was a newer van, it drove well and felt very safe!JAMES T.
Need to allow consideration for customers who do not have the internet via their cell phone for after-hours drop-off. I had to call and be connected to Live Verify/Truck Share to get permission to handle the drop-off in a different way.CHERISE R.
Le client n'a pas laissé de commentaire.MARK N.
Le client n'a pas laissé de commentaire.Donald R.
Le client n'a pas laissé de commentaire.SHIRIN D.
Tire pressure sensor was on when started vehicle, window washer fluid sensor was also on when I started the vehicle told mail center employees and they said it has been doing that for a while. Large amount of dog hair in the drivers compartment. None of the above mention was a problem in completing my move. Never got rental contract sent to me via email .....David F.
Hiked up the mileage and over charged by 50 $. And very rude. Will never go backVirginia M.
The low tire pressure light went on after 30 minutes, I called the Aim rep. Alex? He said don't work about it, I was worried about it. The uhaul app never handle anything. Rating -5Francis H.
Le client n'a pas laissé de commentaire.Alexandru B.
Alex was very helpful. Easy drop off after hours.Eloise M.
Personnel in store was excellent.Robert S.
Le client n'a pas laissé de commentaire.Alejandro S.
Easy rental process and convenient location. Great value for money. Would use againTroy K.
The process of renting involves being outside behind the store without access to the van. I felt safe because of the location and daylight hours. But if it had been night or a higher crime area, I would have felt very anxious that the process of renting left me so alone and exposed.Carolyn H.
All of the employees were very nice. However, the truck was dirty inside and out. There was trash left in the truck from the previous renter, including a used face mask. This truck was obviously not cleaned as one one would expect during the Covid-19 crisis...disgusting. The radio/bluetooth/screen flickered on and off so most of the time it didn't work. The phone charger port did not work. And because the screen didn't work the backup camera was useless. I would absolutely never rent from this location again.DIANE K.
Le client n'a pas laissé de commentaire.STEPHAN P.
Le client n'a pas laissé de commentaire.Alex S.
Le client n'a pas laissé de commentaire.Neftaly S.
Le client n'a pas laissé de commentaire.Pamela L.
Le client n'a pas laissé de commentaire.Tyler N.
Le client n'a pas laissé de commentaire.Theresa L.
I did share pickup and it's not easy to find the location of the truck behind the mail center but everything went relatively smooth with the share pick-up procedure.Ignatius T.
I filled the car before turning in still I was charged 15 $for gas. It bitesAmer J.
Le client n'a pas laissé de commentaire.Timothy T.
Le client n'a pas laissé de commentaire.Ryan B.
Le client n'a pas laissé de commentaire.Steven G.
Excellent customer service!!Frances H.
I was not told ahead of time I needed alternate contact, took extra 20 minutes to finally coordinate the call. People dont answer strange calls. Hours at this location are restrictive, I was charged extra because I was caught in traffic. A days rent is a days rentDennis S.
The person renting me the vehicle lied to me. Charged me for gas that I did not use.Mark F.
Le client n'a pas laissé de commentaire.Matthew K.
We were able just to drop off the truck and put the key in the dropRyan E.
Le client n'a pas laissé de commentaire.Steven G.
Le client n'a pas laissé de commentaire.Robert R.
The scam (28 $not a large amount but a scam nevertheless) begins when I fill out the computer generated contract at pickup of a 10' truck. Twice I try to take the no insurance coverage but I still end up with 28 $printed out on the original predicted bill. I request that it be corrected but the service person assures me that I will not be charged the 28 $when the final bill is prepared at dropoff. The service person walks around the truck at pickup making a squiggly mark at many many locations, indicating where there was damage. He also marks the fuel as 1/4 full when it was just barely above empty. This I caught immediately. When I return the truck there are two scrape marks that were not squiggly marked and which the service person insisted occurred during my 22 hours of possession of the truck. At that point, he gives me the choice of paying the 28 $for insurance or paying for the damages.. I did not damage the truck during my move. It sat all night in my driveway and could not have been damaged there.either. The service person simply failed, intentionally, to mark the damage and I didn't notice the damage at pickup. Note that, at dropoff, he insisted that I wait in the office while he went to the truck to make his damage check. His "favor" to let me off at "only" 28 $was a small time scam. As far as the equipment was concerned, it was clean but had many many dings and scrapes which made the scam easy; to perpetuate. A "yelp" complaint will be filed to warn others to rent their U-haul truck elsewhere.joel S.
The people were very nice & the experience went smoothly, but, I could have rented a van from Hertz for 2 days for less money. The hidden costs are just too much. I mean, HOW a 3 hour rental went from 19,99 $ to 115,00 $ is astonishing. WAY too expensive.Heather E.
Le client n'a pas laissé de commentaire.Alex K.
The exterior of the car was very dirty , the side mirrors were covered by dirt , the interior was ok . I returned the car the same day , but keep getting text message next morning reminding of my appointment, I called the number , kept on hold for over 12 minutes and with no resolution , telling me the branch has not checked the car in , had to drive to the branch again to sort things out . The gentleman was polite and responsive , not sure what mixup you have with your systems .Ali G.
Le client n'a pas laissé de commentaire.Karen K.
Le client n'a pas laissé de commentaire.Richard H.
so friendly at Aim Mail Center and the van was just perfect!Christine D.
Truck very dirty. Unless the place is open it is a huge hassle to do everything over phone. Took us an hour to be able to get pick up process handled on phone. Big waste of time. I would only go to a uhaul that is open on the day you rent.Marissa P.
Le client n'a pas laissé de commentaire.Maryam T.
I only drove 23 miles, added 3 gallons of fuel, the gas gauge needle was higher than when I picked up the truck AND I was still charged an additional 1,9 gallons of fuel at 5 $per gallon??? The 23 miles I drove for the total of 4,9 gallons of fuel means this truck gets 4,5 MPG? BEWARE, something is not right here. I will try ENTERPRISE next timeanthony V.
Great experiencePeter K.
Just a great experience with the staff thereDaniel D.
I had to call the UHAUL representative, was transferred 3 times. Please fix the App only experience with no need to call and confirmAlexey U.
Le client n'a pas laissé de commentaire.Rick M.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.Shabnam C.
The process was easy and the person at aim was very nice but the vehicle smelled horrible. I had to hold my breath and put all of the windows down.Christian T.
Le client n'a pas laissé de commentaire.Stanley D.
Le client n'a pas laissé de commentaire.andrea J.
Le client n'a pas laissé de commentaire.Scott H.
Alex in the office was excellent! Very helpful and nice. I have never had a better Experience and I will definitely be back thank you so muchmindy M.
Le client n'a pas laissé de commentaire.Kathleen N.
I like this location!Shadi K.
Alex was very customer focused and assisted me in my rental. I appreciated his helpful comments and he explained things thoroughly. My transaction was easy and it closed out as expected. Thank you Alex!Kathleen M.
Thanks for securing a cargo van when other companies could not.LYNN S.
There was strange odor in the cabin. Could have been a little cleaner.Eric C.
Le client n'a pas laissé de commentaire.Juan S.
Very courteous service. I would definitely use this location again.marisol A.
Le client n'a pas laissé de commentaire.Roger S.
Le client n'a pas laissé de commentaire.Gary H.
Excellent customer service. There was a mechanical problem with the truck. Normally it would take only 60 $dollars worth of gas this time the truck did not run well it took 130 $dollars in gas for the same distance. I have rented Uhaul trucks five times before for the same distance, it normally would only take 60 $dollars in gas this time it took 130 $dollars in gas.chantel B.
Alex was great. When I called about a light I saw on in the dash he helped me determine it was supposed to be on. I will be using them again.Carolyn J.
Le client n'a pas laissé de commentaire.Jose R.
I received confirmation with the address to pick up,come to pick up and they sad we don't have any trailer.and send me to other address,30 min drive away.and I was late to pick up my stuff. And same situation for dropping off,I received message with address where I have to drop off trailer came there,they sad we are full,we can't receive you trailer go to other location,and again I drove 7 extra miles.Alexey M.
Le client n'a pas laissé de commentaire.EDWARD J.
When we first got there the individual told us they would not take a trailer so we drove away only to be told by the 800 customer service rep to go back and they would take the trailer. This location should have known they took trailers. The guy was nice enough but processes are not in place. The Lake Forest location called me on Friday asking me where the trailer was and why was it not turned in. This was a strong armed type of call and Lake Forect was not even on my contract. I assume he just needed trailers so he was hustling me even though I was still in Arizona. Again, if Anthem would have had the correct date this call would not have happened but it was not professional.Mark B.
Will always recommend Uhaul!Eric G.
Le client n'a pas laissé de commentaire.Houman R.
Le client n'a pas laissé de commentaire.Heather F.
The Associate who helped me at this AIM mail center location was outstanding. She went above and beyond to secure the van I needed on short notice and was courteous and professional. I wish I could remember her name! But the owner should know who was working at 8:45am on 3/14, she was the only one there. The van was a mess inside. The cargo area badly needed sweeping out; there was debris and crud everywhere. The cab was also in need of vacuum and a wipe down, there was dust and coffee spills and the whole thing reeked of cigarette smoke. I would pay more for a non-smoking vehicle. I was driving for a few hours and it gave me a headache.Jill H.
Le client n'a pas laissé de commentaire.catherine T.
Sales person was great, but self-pickup via phone did not work and UHaul customer service was not able to help as well. Came to pickup truck at 8:00am, but because of web service not working, had to wait until store opened at 10:00am!Richard Y.
Le client n'a pas laissé de commentaire.Mary D.
While the vehicle worked fine and was in OK condition, one of the vans compartments was filled with nut shells that hadn't been cleaned. Also, I had filled the van with what should have been enough fuel but was still charged for bringing it in with less than when it was taken out. I sent an email to the location regarding the issue but never received a response. TLDR: Clean the vans a bit better and respond to customer emails.Kirk W.
One tire had low pressureRichard G.
Le client n'a pas laissé de commentaire.Tony G.
Le client n'a pas laissé de commentaire.tracy C.
RETURN MATCHYED THE PERFECT SCORE GIVEN TO PICK UPGeorge P.
The interior of the cab would have benefited from a good wipe with a cleaning rag, and the bed of the truck needed sweeping. Otherwise, reasonably clean.Steven E.
Not really.....everything went well! The girls and Alex (AIM Mail Center 1035) Alicia Parkway, Laguna Niguel, CA were very helpful and answered all questions...excellent service! Would definitely use this service again!Mike P.
Thank you. It was an easy in and out process.Claudia H.
Le client n'a pas laissé de commentaire.moe K.
Le client n'a pas laissé de commentaire.MUNTAHA B.
The instruction in returning the vehicle wasn't clear. The customer service representative when I called around 5pm doesn't want to be reliable and told me to just bring back the key the next day but I already stated that I would return the vehicle on Sunday at 4pm on my booking. It took me almost an hour figuring how to leave the vehicle keys since she couldn't give me a definite answer.Mark Louie G.
Just the bestShadi K.
Le client n'a pas laissé de commentaire.Behzad A.
Le client n'a pas laissé de commentaire.Laura W.
Le client n'a pas laissé de commentaire.Charles M.
Le client n'a pas laissé de commentaire.Cherice R.
Le client n'a pas laissé de commentaire.Alan A.
Le client n'a pas laissé de commentaire.Bryan M.