Évaluations des clients Aims Self Storge & Moving Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Aims Self Storge & Moving Center

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Stephen F. le

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Le client n'a pas laissé de commentaire.

Levi B. le

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I ordered a tow dolly from the tinker town location originally online. They sent me a confirmation email saying it was reserved for me. So I show up the next day they said my reservations had been moved to Hornell location. I call Uhaul 800 number and talk to someone and they said it was uhauls fault and they was going to give me back $50 for inconvenienting me. I said ok. Went to Hornell got my tow dolly. Made me an hour late to where I was going. Use the dolly take it back. Get up the next morning and see an email from Uhaul telling me they are not giving me the $50 they said they would the day before. So now I have to argue with them to try to get the money they said they would give me back.LIKE THEY PROMISED!

alishya B. le

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Le client n'a pas laissé de commentaire.

James C. le

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Excellent staff!!!!

Patricia M. le

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The gentleman that called and left a message was rude and threatening.

Kurt A. le

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Le client n'a pas laissé de commentaire.

Thomas P. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Le client n'a pas laissé de commentaire.

Jenny S. le

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Nothing

Jeff R. le

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Le client n'a pas laissé de commentaire.

Bridget J. le

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Le client n'a pas laissé de commentaire.

Stephen P. le

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The personnel at this UHaul location were professional, courteous, and friendly. I saw nothing to improve! I rate this people an A+!

Valorie W. le

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Le client n'a pas laissé de commentaire.

Jeff F. le

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Very easy.

Nicole H. le

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Le client n'a pas laissé de commentaire.

Brandon W. le

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Le client n'a pas laissé de commentaire.

DONALD S. le

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Got a 20 foot U-Haul and it ended up leaking inside the back of the truck in the driver's side and got my belongings wet

Ken A. le

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Le client n'a pas laissé de commentaire.

Rick R. le

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Staff computer was not user friendly. Took long time just to pick up my U-box from storage.

David H. le

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Le client n'a pas laissé de commentaire.

Jeffrey L. le

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Le client n'a pas laissé de commentaire.

Joseph W. le

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My counter sales person was very friendly and helpful.

Steven K. le

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Le client n'a pas laissé de commentaire.

William C. le

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Aaron was a very helpful and pleasant young man. Aims has always accommodated me very well over the years.

Dan W. le

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Le client n'a pas laissé de commentaire.

William C. le

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The folks there were also very friendly and helpful. Great all-around experience

THOMAS M. le

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Le client n'a pas laissé de commentaire.

Gerald S. le

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Le client n'a pas laissé de commentaire.

Richard D. le

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Very helpful and pleasant to deal with

Lunell D. le

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Have the truck ready and at the agreed upon location. We had alot of trouble with this exen though I reserved it almost 3 weeks in advance. Very disappointed in Uhaul. Up till now, I have never had an issue with this company.

ROBERT B. le

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Le client n'a pas laissé de commentaire.

Nicole C. le

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Le client n'a pas laissé de commentaire.

Donald D. le

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You can offer one day rentals. It was ridiculous I had to pay $250 for a one day rental. I will not be doing this again!

Bonnie C. le

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Le client n'a pas laissé de commentaire.

George Z. le

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Had appointment time and was helped promptly. Thank you. Will use Aims for all my moving needs.

Eugene B. le

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The gal ( if I may be politically incorrect , in this gender reference but I am 79 years of age and don't give a damn !) at the counter was super..repeat SUPER !! helpful and informative. The truck I rented was spic and span, well maintained and ready to roll ! Great place to do business !!

Kathleen D. le

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Le client n'a pas laissé de commentaire.

K.M.Jr B. le

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Le client n'a pas laissé de commentaire.

rita C. le

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Le client n'a pas laissé de commentaire.

Timothy W. le

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Stop charging people for bs. I drove 10.7 miles and put 2 gallons of gas in just to be charges $6.80 for 1.7 gallons by these crooks. I wouldn't even recommend this place if there was no other in existence!

Tracy L. le

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Le client n'a pas laissé de commentaire.

Jane C. le

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Nothing - the truck was comfortable riding and was just the right size for what we were moving. Thank you so much.

Amy S. le

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Le client n'a pas laissé de commentaire.

ROLAND D. le

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Nothing, I had no place to store my belongings and the front desk employee hooked me up with a storage garage.

Nicole C. le

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I would never recommend this locations. Was overcharged for gas. Tank was on half when we picked it up. Bought it back at a quarter tank. Was charged $67.13. Then was charged a cleaning fee of $25 plus $2 tax on cleaning fee. After I called today they said they charged like the truck was full. But can only refund $27.33 for gas. Will refund cleaning charge. Think he said the total refund would be $50.81. That does not even add up. Still haven't received an email showing the refund. Not a happy customer at all

Annmarie T. le

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Le client n'a pas laissé de commentaire.

claudia D. le

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Le client n'a pas laissé de commentaire.

Adrianna H. le

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Poor customer service

Christina F. le

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They need to explain things better to new customers that have never used u haul.

Tyler R. le

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Le client n'a pas laissé de commentaire.

Crystal H. le

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Le client n'a pas laissé de commentaire.

Matthew H. le

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Went over everything we needed to know. Very thorough.

Michael J. le

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Le client n'a pas laissé de commentaire.

John F. le

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Le client n'a pas laissé de commentaire.

George H. le

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Le client n'a pas laissé de commentaire.

Willard M. le

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Le client n'a pas laissé de commentaire.

Daniel R. le

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I'm a CDL drive and the 26' I had was in poor condition. there was a new when i arrived at the location but they gave me the old one. Note that i was called by U-Haul to change my pick up location. the drivers seat was lopsided and uncomfortable, the window rattle so bad I needed to leave it open for the 5+ hour trip. the front suspension was bad, that when I entered Ohio on I-90 the front oscillated I had to slow to 50 MPH on a 70 MPH highway (for about 15 miles, concrete highway). the head light were set so low (less than 30') that i used High beams and no one noticed. I paid a premium for a poor unit that should have been used for local trips only, not 300+ miles. Very disappointed and will do my best to discourage anyone from using U-Haul!

Chrsitina R. le

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The service was fast, friendly. There’s nothing to change. Keep doing what they’re doing!!

JOHN H. le

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Excellent Service

George H. le

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Le client n'a pas laissé de commentaire.

Anna S. le

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You all did wounderful thank you

Rachel J. le

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Brendan and Mary were extremely professional and helpful.

Willard M. le

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Very friendly pleasant experience

Matt B. le

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Aaron was really helpful and helped me get the right thing I needed for the task I needed to complete.

daksheshkumar P. le

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We did not received dolly when we pick up truck but got charged for it. Also it takes more than 24 hours to receive return confirmation by email after Mobile drop after Hours.

Nicholas P. le

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Le client n'a pas laissé de commentaire.

Scott C. le

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Le client n'a pas laissé de commentaire.

James R S. le

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your good

Andrew M. le

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Le client n'a pas laissé de commentaire.

Janice T. le

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The gas rates killed me. They should be lower per mile for a one day rental .

Jessica V. le

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Uhaul broke down 32 miles from location. Tow truck and flatbed to tow the uhaul, car trailer and my Subaru arrived and deemed it was not safe to drive. Uhaul had us wait multiple hours to then go back and tell the tow company they would not pay for a tow. The tow company left very angry. I was then told I would get a free night at a hotel and replacement vehicle and trailer the next night, however I was expected to find my own way over 30 miles to a hotel. Worst thing I have gone through. Nice woman named wendy at uhaul really tried to help, but a man names Carl told me *no we will not tow you, find your way to a hotel or it's not my problem* while there was screaming I'm background. Never again will I use uhaul. Left in the middle of nowhere all night. Had to drive a broken truck that would not go over 17 miles an hour over 100 miles. Took all day after so many issues. The roadside breakdown is a damn lie. Oh and 230.00 dollars for extra miles after the plan of moving had been clearly explained and in contract.

Sarah R. le

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Le client n'a pas laissé de commentaire.

solon B. le

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Great Help with unhooking the Trailer and letting me leave my u haul loaded overnight until I found a place. Thank You

John D. le

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clerk was very helpful. trailer lights (on my truck) were not working. Clerk sent me to local mechanic who found a blown fuse on my truck, quick fix. picked up dolly and all worked out.

Christian B. le

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Le client n'a pas laissé de commentaire.

DAVE C. le

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The lady that rented the trailer to me was very sweet and helpful.

Joseph H. le

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Nothing comes to mind. Everything went excellent and they were very accommodating to me. The only thing that may help is to have the other truck that is shown on line for $19.95 also

GERALD S. le

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If I could have picked it up during off hours. Thanks ??

BRENDA S. le

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I would definitely recommend this storage facility. I give it 10 *'s. The staff was so friendly and very helpful. Thank you to the staff. I really appreciated your help when needed.

Alberta P. le

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Le client n'a pas laissé de commentaire.

Mark M. le

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I had a really nice experience with my rental. Brendan handled my paperwork and was very informative and able to answer all questions. The entire rental was pain free and I will definitely be back!

Nicholas P. le

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Le client n'a pas laissé de commentaire.

Tammy B. le

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Everyone was very friendly and helpful. If i ever need a Uhaul again i will be returning to Hornell. TY for making my visit as painless as possible.

Jill L. le

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They were great to work with and I would highly recommend them to friends and family. The cab on the truck I rented was dirty but the truck came from another location, it hadn’t been at their facility.

Linda C. le

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Le client n'a pas laissé de commentaire.

George H. le

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Great business with stellar service!

STEVEN S. le

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Give free gas lol

Keith R. le

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Le client n'a pas laissé de commentaire.

Dolores H. le

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The employees are very accomodating.

Katherine R. le

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Le client n'a pas laissé de commentaire.

Nicholas P. le

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Le client n'a pas laissé de commentaire.

Cynthia P. le

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Le client n'a pas laissé de commentaire.

Willard M. le

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Le client n'a pas laissé de commentaire.

JILLIAN F. le

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Staff were always helpful when I had questions or concerns. I would certainly use the facility again if I needed the storage. Thank you!

Bernard G. le

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My experience was lousy. 52 Extra miles at $0.69 per mie plusabout an extra hour and a half of travel time to and from alternate location plus added fuel expense. I first arranged a rental to be picked up in Belmont NY. immediately after I got offline, I called the franchiser to confirm that I could pick the truck up earlier than the online screen offered. I was 4 minutes away for the Belmont yard when my phone rang. U haul was calling to notify me that the truck was not at the yard in Belmont. I had to drive 27 extra miles to pickup a truck in Hornell NY Also had to drive back to Hornell extra 25 miles Result was me paying for fuel plus the mileage charge and time to get the truck I had contracted (and confirmed the contract with franchisee) for in Belmont. I requested the $50 Refund since I was given the info within 2 miles of the pickup location and at the time I had requested from the franchisee. The agent said they could not guarantee me the refund. Had nothing to do with the location.

LYDIA M. le

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Everyone here is always helpful, it's a great, safe place to store things!

terah B. le

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The staff at the store made things super easy!

William K. le

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Le client n'a pas laissé de commentaire.

Lynn S. le

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Le client n'a pas laissé de commentaire.

Dylan H. le

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Le client n'a pas laissé de commentaire.

Robert K. le

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The alignment on the truck was not correct, leading to a turned stealing wheel when driving straight.

JONATHAN G. le

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Le client n'a pas laissé de commentaire.

Todd W. le

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Le client n'a pas laissé de commentaire.

Patricia B. le

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Thank you for everything, you guys do a wonderful service and have an amazing staff!

ROBERT K. le

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Everyone was great to work with at Aims.

MICHELLE R. le

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Thank you!