The Uhaul dealer itself was fantastic but uhaul the company is completely disappointing. I had a reservation for 2 weeks and it was cancelled 24hrs before pickup & customer service hung up on me when I called back. I then scrambled, contacting 2 local dealers to secure a 2nd, inconvenient rental for only 24hrs vs my requested 48. Then my second reservation was cancelled and moved to a location 30mins south which I was notified of by Uhaul until the morning of. LUCKILY the local dealer had a truck for me for a 3rd and final reservation that was completed no thanks to Uhaul directly, only the local dealers who scrambled to help me out. This was completely ridiculous & no compensation or inconvenience discount was offered by Uhaul directly as they are the ones who overbooked & under delivered.ashley M.
Customer Reviews for Air Base Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Dover, DE 19901
(S Of Rt 10)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 2h pm
- Dim : 9h am à 12h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I wish I had understood in advance that there was no ramp available for this vehicle. Not the fault of this location, but of the U-Haul website. I could just have easily reserved a vehicle that did have a ramp if I had known. The size of the vehicle met my needs, but not the lack of a ramp. I ended up paying for a van I couldn't use.Janice L.
Le client n'a pas laissé de commentaire.Walter R.
Rental experience was goodOSCAR D.
Le client n'a pas laissé de commentaire.raymond G.
Le client n'a pas laissé de commentaire.TIMOTHY M.
Le client n'a pas laissé de commentaire.Edward L.
The truck seemed quite old, and we couldn't get the air conditioner to work for the first half of our trip! But on the way back it started working and we were much cooler!Carrie O.
Le client n'a pas laissé de commentaire.Damian D.
The truck was damaged. Missing a front blinker and had a broken mirror. This may have happened from the previous renter. The staff was friendly and helpful.Tony L.
Le client n'a pas laissé de commentaire.Charles E.
Very efficient service at this locationUday N.
Le client n'a pas laissé de commentaire.Liz C.
Le client n'a pas laissé de commentaire.Glenn D.
It was quite the experience ! The attendant at the U-Haul facility was exceptionally friendly and competent and knowledgeable! Great to work with her.Barbara C.
Le client n'a pas laissé de commentaire.Helen S.
Better communication. My reservation was for 10 a.m. at a nearby site, the location changed and I was notified by email...no problem. Then the time got changed to 1:30 but I was not notified. There were many moving parts to my day, and that delay messed up the schedule. Fortunately, another renter returned a truck early, and my day was only an hour and a half out of whack.Mark H.
Excellent experience, staff member was very helpful and an expert with the equipment. Great location, well done....Mark T.
Combat global warning. ... AC was limited.George S.
Le client n'a pas laissé de commentaire.GARY H.
Le client n'a pas laissé de commentaire.PATRICIA W.
The online check in system didn't work very well. The attendant inside was very helpful and knowledgeable. She was able to quickly get me checked without skipping a beat.Erika S.
We did an after hours drop off and a follow up phone call the next morning for confirmation of proper return. When I called at 8:10 am, it was confirmed that the truck had already been checked back in and all wa well. Smooth process thus far!!AARON L.
Le client n'a pas laissé de commentaire.Brian W.
Le client n'a pas laissé de commentaire.JOSEPH B.
Le client n'a pas laissé de commentaire.Josh P.
Everything was Excellent from The Customer service to the equipment that was clean. thanksgammil S.
The woman who handled the transaction was excellent. She explained everything clearly and concisely. She made the process quick and painless. The best customer service representative anywhere I have dealt with all year.LISA W.
Everything was great!Lee O.
Le client n'a pas laissé de commentaire.JEROME V.
Le client n'a pas laissé de commentaire.thomas j F.
Air conditioning was not working.Sidney B.
Overall service was excellent. Mobile phone after hour return check in was a little challenging do to having to go to so many different screens. It was easier for me just to drop the keys in the box and go.Kathleen H.
Le client n'a pas laissé de commentaire.Gabriel H.
Le client n'a pas laissé de commentaire.Rasheedah A.
Le client n'a pas laissé de commentaire.Thomas S.
Everything went great!Andrew M.
I picked up after hours through the app. The app did not work properly and repeatedly errored out. I had to contact customer service to complete the checkout, which took an extra 20 minutes.David B.
Process was very quick, truck was clean and ran well. Attendant was very polite as well as helpful.Stephen M.
Very friendly customer servicelaura D.
Le client n'a pas laissé de commentaire.Byron W.
Nothing I process was easy and quickJames L.
Le client n'a pas laissé de commentaire.Mark H.
Le client n'a pas laissé de commentaire.RYAN NICKOLAS L.
Le client n'a pas laissé de commentaire.Wilma F.
Order U-haul trucks with cruise control, my leg is still sore from the 16hr drive and no cruise controlRene M.
Le client n'a pas laissé de commentaire.Jason P.
Keep doing what you are doing the service was excellent.Rhina T.
Le client n'a pas laissé de commentaire.Christopher P.
Le client n'a pas laissé de commentaire.Nathan J.
I reserved a trailer, when I got to the center, the trailer wasn't available. The lady at the center took great care of our needs and gave us a cab that worked out great!NEIL L.
Great facility and employees.Tom K. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas T.
Le client n'a pas laissé de commentaire.Tyler B.
Everything was great. Customers service and vehicle.Shirelle N.
Le client n'a pas laissé de commentaire.Moneyn C.
I like dealing with Airbase Storage and Uhaul. The lady at the front desk is always nice, friendly and knowledgeable of her equipment. Thank you for outstanding serviceTRACY P.
Le client n'a pas laissé de commentaire.Jamar W.
Le client n'a pas laissé de commentaire.Freddy B.
was last minute rental she got me what i needed and was fast and friendly. Definitely will be recommending them for o friends and familywinfred D.
Le client n'a pas laissé de commentaire.Ruslan P.
Everything wss great as usual with Air BaseCHARLES A.
Fantastic assistance, all was ready, checking in was a speedy process.Lee O.
Best customer service ever. Thank you for all of your helpkimberly d. | Expérience générale
Le client n'a pas laissé de commentaire.Edward w G.
Le client n'a pas laissé de commentaire.Yen Anh G.
Quick and easy. Freindly and knowledgeable.Brad C.
Excellent serviceRhina T.
Best uhaul location I've rented frombrandon J.
Keep doing what you are doing Excellent service.Rhina T.
Le client n'a pas laissé de commentaire.scott f. | Expérience générale
Everything was perfect. Can't thing of anything else that could make this experience betterRobert T.
Le client n'a pas laissé de commentaire.Kenneth M.
Le client n'a pas laissé de commentaire.Betty Jean S.
The following comment is about UHAUL,not Air Base.IT IS STUPID TO MAKE PEOPLE DOWNLOAD THEIR ID via smartphone!!!!! The people at Air Base helped me through this ridiculous procedure. They are awesome people. I will never use Uhaul again as long as you continue this assinine policy.DAVID Z.
Le client n'a pas laissé de commentaire.Kevin M.
The staff was extremely helpful and courteous. They didn't have the van I requested so they upgraded me to the smallest truck for the same price. Kudos to them! ðŸ'ðŸ'fredy M.
The customer service here is phenomenal!valorie T.
Awesome friendly serviceROBERT K.
Le client n'a pas laissé de commentaire.KENNETH C.
When speaking to site, suggested they have someone look at driver door latch. Door does not latch and stay latched riding down road. Could cause accident if camels open going down road. Driver door alert because it doesn't latch properly is concerning and distracting while driving.Claudia J.
Check windshield wipers before renting a truck.DANIEL S.
Le client n'a pas laissé de commentaire.Paulette W.
Le client n'a pas laissé de commentaire.Samantha C.
Le client n'a pas laissé de commentaire.ILLYA M.
Le client n'a pas laissé de commentaire.LES S.
Le client n'a pas laissé de commentaire.Scott B.
Le client n'a pas laissé de commentaire.Amy H.
I LIKE GOING HERE FOR OUR LOCAL RENTALS. EASY AND NO HASSLE. PRETTY FRIENDLY. IN AND OUT. TIMtim W.
Jen who helped arrange my rental was super helpful and knowledgeable. Would highly recommend!jennifer B.
The lady at the counter was very courteous and professional-a very positive experience. ThanksSatish P.
To be honest I had a great experience. The staff was very professionalMARCOS L.
Le client n'a pas laissé de commentaire.JOHN F.
Le client n'a pas laissé de commentaire.Craig H.
Excellent experience, met my needs for additional storage.peter e. | Expérience générale
We are satisfiedCHRISTOPHER TERR L.
There was only one guy working in there at the time I arrived to return the equipment causing a line back up. I recommend u have more then one sale associate working to serve the customer. I was late for work because of the delay.sakpeh M.
Le client n'a pas laissé de commentaire.Valerie Q. | Expérience générale
Le client n'a pas laissé de commentaire.MATTHEW F. | Expérience générale
I rent my Uhaul trucks exclusively from Air Base Mini Storage and Uhaul in Camden (Rising Sun), Delaware. I have now learned how to reserve online, upload my drivers license and it is so easy to check out when I arrive to get the truck. Returning is just as easy. More importantly, the young lady that works there is so nice and helpful.Bruce C.
I requested no contact pickup, but the truck I was provided was behind a fence and inaccessible, which required me to go inside to finalize my rental. I also requested, and paid to rent a dolly, but they didn't have one available when I picked the truck up. So I was left a bit inconvenienced during my move. The location was convenient to access and the employees were very friendly and helpful. I would use this location again if they could guarantee to provide the equipment I rented.Gregory M.
My experience with Airbase mini storage was amazing. It was so much easier than I thought it would be. Very friendly staff!Adam K.
Great lady, nice service there.Carmen S.
I reserved a truck at a location closer to where I am moving. 2 weeks in advance. The night before I was supposed to get it, the email said it was at another location 7 miles away. I guess it was ok for Uhaul but I am the one paying for the extra 14 miles at 1,29 a mile. Our budget was tight enough as it is. When I called th 800 number of uhaul the person said "its only a few extra miles"-out of my pocket! Customer service didn't care. I told the new location where we picked it up and she couldn't do anything about it. Other than that the service was great. I wish they would give you more notice and understand that the customer is paying for all the extra mileage.Thomas H.
Vehicle was well preserved for > 140K miles. Significant vibration at 60 mph. Agent was very helpful and professional. My first pick for truck rental.jeffrey L.
I just didn't like that I had to pay a whole complete month for only 2 day of service when leaving. I really don't think that that's right. That information should have been shared with the customer at the beginning for better understanding. Yes, I feel like that month was stolen from me. I was gone (vacated) on the 2nd of that month.Michael B. | Expérience générale
Courteous service convenient facility.Richard G. | Réservation
Fast and easy move in after online request placed.AMBER D. | Premières impressions
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