Customer Reviews for Air Hydraulics Co
(Concessionnaire U-Haul dans le voisinage)

152 évaluations

6074 Baumgartner Industrial Dr   Saint Louis, MO 63129

(314) 685-8559

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h30 pm
  • Sam : 8h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(314) 685-8559

6074 Baumgartner Industrial Dr
Saint Louis, MO 63129

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h30 pm
  • Sam : 8h am à 3h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

richard B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
3

Easy process overall, but not super impressed with the experience. After initial check in, I was handed the keys. Located the truck and windshield was still completely iced over from overnight. Then I received a text with a "check-in" link to take photos of the dash. The gentleman that I spoke with inside didn't mention this process at all. Also, the back of the truck had leaves and had to be swept out @ home before loading our move. Returning the truck was just as quick (handed over the key and said he would check it in later), but then my final receipt charged an extra 14,00 $ for insurance coverage. I had signed a waiver for this coverage before leaving, so I had to call and get this corrected later. The workers are very nice individuals, but the actual process and procedures may need some fine tuning!

MEGAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith C. 
Évaluation :
5

Great service! Would use U Haul again, no problems. All transactions were easy and location was wonderful! Merci

KAREN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER R. 
Évaluation :
5

Was in and out in minutes. Friendly service and no issues. Thumbs up to this place.

Robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY S. 
Évaluation :
5

Air Hydraulics company is very friendly. They are willing to go the extra mile with pick up and drop off.

KEVIN D. 
Évaluation :
5

Amazing experience! Will definitely rent again!

JOSEPH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND M. 
Évaluation :
3

Arrived and location did not have appliance dolly or pads even though I had requested them in my order. However, we were able to locate both in a different truck.

SCOTT M. 
Évaluation :
5

The u haul app is the worst app I have ever used.

BRYAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD B. 
Évaluation :
3

They didn't have enough pads to fulfill my order and they were not folded, they were just laying around in the hall way of the shop. The running lights on the trailer did not work, but the brake and turn signal lights worked.

Robert Z. 
Évaluation :
5

The ladies in the front office are exceptional, excellent and outstanding

HERMAN T. 
Évaluation :
5

Great Customer Service!

LEAH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

The young man went out of his way to help us. Very impressed by his business skills and people skills.Thank You

Dennis R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig E. 
Évaluation :
3

Lot was well lit. Self drop off was easy.

MORGAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK K. 
Évaluation :
4

Its all about the customer experience and Brittany was the best and very kind.

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim D. 
Évaluation :
5

Nothing comes to mind.

Michael R. 
Évaluation :
5

Y'all did your best and for that it made our moving experience very easy. Carts boxes dolly y'all have it all and at a great price. Thank you for your business

Anthony M. 
Évaluation :
3

The store was good, people were helpful but LOT TO FULL of regular cars.

Myron U. 
Évaluation :
4

Well I reserved a 17' truck And when I came to pick it up only had a 15' The person was indifferent and offered no solution I even had a reservation for a 17' truck I couldn't cancel I had to move It really inconvenienced me and it didn't help that the person checking me out didn't care much

PATRICIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
4

Everyone was friendly and helpful. I was in and out in minutes. Return was efficient and the workers were helpful getting our trailer checked back in.

EDWIN G. 
Évaluation :
5

Wish all trucks came with a ramp for heavy furniture or whatever Thankyou

JAMES C. 
Évaluation :
3

When quoted a special rate for mileage then charged another rate is the first issue. When guaranteed a truck to be at this location and then had to travel to another to get a truck this is another problem.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL H. 
Évaluation :
4

Quick service

MARK M. 
Évaluation :
5

Rented from this location before. Friendly knowledgeable staff. Hard to improve on perfection.

JERRY S. 
Évaluation :
1

I indicated when renting I may need the truck an extra day. They sd no problem just call in. I did and was told I couldn't keep truck another day. Since I was 100 miles away & still unpacking they got mad. I turned in next day (Sat) and place closed. No phone #. 29 minutes after leaving keys in drop box I got text threatening to report truck stolen because “other families need the truck”. So I guess my family never was a customer? Just a thief ! More to story but I have nothing good to say about that location other than I may never rent a u haul again. ðŸ'Ž

RONALD R. 
Évaluation :
3

I was overcharged by mistake. I was told that it will take 5 to 7 days to get a refund on the overcharged amount. That seems crazy because the payment was charged to my account right away.

PATRICK A. 
Évaluation :
5

Good customer service and very professional are staffs, navy and marine veterans. Very nice place

Paul M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Theresa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Greg M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
5

This is a very good place to rent from .

ROBERT S. 
Évaluation :
2

Picked up the van in the morning and in the afternoon when we turned the air conditioning on it would not work. There was some dirt on the side of the seat that had not been wiped down.

ROBERT U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
4

Safety chain hook missing. Wheel straps weathered but functional. Overall good experience, fast, easy, good service. The equipment was easy to use and worked well.

JOHN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tony H. 
Évaluation :
4

Pick up location for my trailer was changed from the original place I wanted to pick it up from them last minute which sucks because I had to drive 15 miles to get it

SHANNON M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Johnnie B. 
Évaluation :
4

We reserved a truck in Fairview Heights. Day before moving found out no truck was available. I was on the phone for hours being transferred to different numbers just to get no resolve. Moving is a very stressful time anyway. Obviously the company overlooks trucks with no regard for the customers. And sorry but the customer service in general is terrible. People at Air Hydraulics were good. Drop off in Sparta at 8 on Friday night…Could not get app to work and of course couldn't get through to customer service.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
1

This was my first time using U-Haul I tried booking several times I added movers for help when asking me everything that is offered they no called no showed twice i finally decide after getting furniture to my bed home through a friends truck which did cause some damage because they are not movers and calling several other companies with them all telling me they have a waiting list which I understand just frustrating when movers and everything is being offered with the dates I chose and card on file then after first no show rebooked when calling U-Haul phone number with agent. So fast forward to now it took 5 weeks and 6 days to finally get my stuff in my new home I decided I needed to rent a U-Haul for my bags of clothes and household items I book it through BP on tesson ferry for Sunday 11:45 the woman said to check in the gentleman at BP said no one is here today for U-Haul after several tries with him on how to find who was in charge and my reservation email he yells at me and says he can't help me so I call U-Haul again was on hold for I would say an hour and a half getting transferred and transferred to all different reps in different states just to tell me where they are from and they can't service Missouri then the hold music for another 20 plus minutes to get the next rep so finally I get booked for a new location gentleman was great help and I got everything taken care of dropped off next morning and put keys in drop box like he told me abd filled up tank to a little under half like he said it was on the receipt charged me for miles I never put on the vehicle and a gas charge of 22 dollars plus the 1,29 a mile I asked about the gas charge abd was told I didn't check in on app when I asked him about the text I got from U-Haul that morning with a link wanting to verify what to do he said all you have to do is drop it off unlocked woth same gas and drop key in orange box so now I'm getting charged over this and was charged almost 30 miles more than I drove I took pics of before and droping off as well I do appreciate the service just feel kind of played

TARA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avery H. 
Évaluation :
4

Only complaint was the manager of the st Louis location continually interrupted the young lady filling out my computerized contract causing a lengthy delay and several contract errors...

NELSON N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
2

Stop booking rentals at places that don't have the truck you order then send people 20 mins out to a different location to get the truck and not reimburse the for the mileage they didn't expect to pay because of uhaul mistake. I've always used uhaul but I don't know if I will in the future because it coated me more money that I didn't have to spend

SHAKEITTA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM U. 
Évaluation :
3

Ensure any added equipment is actually in the vehicle. I was charged for equipment I didn't receive and when I contested the charges I was never called like you said I would be.

Timothy K. 
Évaluation :
5

This was totally my fault for.not reading before I dropped the keys in the after hours box, but I didn't see that I needed the key to take pics of the odmonitor and gas gauge.

JO H. 
Évaluation :
5

U-Haul provides excellent service. They are prompt and professional. They work well together as a team. Everything was done in a timely manner. Well done. Wayne V. Amelung

WAYNE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDACE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amber L. 
Évaluation :
5

This location is very helpful, I've been to few others and it was a nightmare, one on reason ferry bp gas station, should not be allow to rent for uhaul some of the most rude people I've ever dealt with. They could use some lessons from this location.

FRANK B. 
Évaluation :
2

I returned it yesterday to this place i was directed by Uhaul. As of now, the website doesn't indicate it was returned yet. I had to call them to remind them it was returned or i would be charged late fees. They should do it without customer calling and demanding it. Not a smooth professional service.

Jacek P. 
Évaluation :
5

Professional and personable staff. Great representatives of your company.

CHARLES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY S. 
Évaluation :
5

First time doing this all over the app and it was fantastic. So convenient.

Matthe H. 
Évaluation :
5

Simple ant great overall experience!

CHINGKHAN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
2

make the whole process a lot easier. it was a horrible experience.there we;re other people saying the same thing. way to much phone set up and execution.i will never use this again.

Ron F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLBY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GAIL S. 
Évaluation :
3

The most frustrating use of the App, took an hour

Richard F. 
Évaluation :
5

Great service and help

JAMES C. 
Évaluation :
5

great people ,helped out a lot thank you

BERNARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HINE H. 
Évaluation :
5

Amber was awesome to work with very friendly and extremely supportive of our veterans will most certainly use them again and recommend any veterans needing to rent from U Haul this is your place 👏👏👏👏👍👍👍👍

ROGER M. 
Évaluation :
5

Great service - good experience working with Air Hydralics

TYLER N. 
Évaluation :
2

Not very friendly, vehicle was covered in ice and snow took 20 minutes scraping and thawing out before I could leave with it.

GLEN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
5

Great service by both locations

Cheryl L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
2

The place I rented from was dark, no lights on the building. Luckily the building across the street had some lights. The process of knowing which truck was mine was not clear, two large trucks were parked close to each other and it was not clear which one was the 20' I rented. So I spent 30 minutes at the wrong truck, 15 or so of that on the phone with 2 different U-Haul people who didn't know how to help me. The wire locks are not easy to use and this was just an overall bad experience.

Debbie J. 
Évaluation :
5

The staff was very helpful, and the equipment, well maintained.

Mark C. 
Évaluation :
3

The truck was clean enough, but the oil change light was on. Not sure how long it was like that before. Also, my reservation was not set up correctly. I set the reservation on the phone with an agent. When I got to the site to get the truck, I was unable to check in online and the place was closed on Saturdays. I ended up sitting on hold for over 30 minutes to get to an agent on the phone, and they had to change my reservation so I could check out the truck.

David C. 
Évaluation :
5

A fantastic experience from beginning to end! Great people! I will certainly recommend them to others and now have my go to place for trailer rentals.

Timothy E. 
Non les évaluations ont été soumises pour cet établissement.

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