Évaluations des clients Airport Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Airport Self Storage

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helen R. le

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Le client n'a pas laissé de commentaire.

Zenette S. le

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Ihad to walk 4mile after drop off

CAMERON C. le

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I received a text message confirming this as my drop off location for no later than 10:00am on 28 August 2019.. I looked up the time the location was schedule to closed and it stated 6:00pm. I arrived at the location at 5:45pm on 27 August 2019 and before I could park the truck an agent was outside informing they were closed and they had no more arrivals for the evening. I showed the agent my text indicating this was my drop off location. She then stated that she had ran all transactions for the day and had closed down the system and directed me to utilize the self service online option if I wanted to leave the truck there at that point. I did use the self-service check in and it was very quick and easy. The agent on duty was very rude and unprofessional, I hate that I did not get her name. I was upset when she stated that the location was closed as it was only 5:45, but grateful the self service online option was available. I recommend customer service training as they way she presented things could have been much more professional.

OMESHA C. le

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Le client n'a pas laissé de commentaire.

Ennis H. le

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The vehicle transporter that we rented was clean, but in hindsight was very poorly maintained. In less than an hour after renting the transporter, one of the four wheels on the trailer broke off. If it were not for the attention to detail that my business partner and I pay to everything we do, this could very well have ended in catastrophe for us, or other travelers on Interstate-75 south in Atlanta. To go into any greater detail about our horrible 10 hour ordeal would be fruitless. I will suffice it to say that this experience was the absolute worst that I have ever had in 57 years on this Earth. I am hopeful that Uhaul can do better. My life, my partner's life, and the lives of others were in harm's way. If it were not for the split second decision we made to pull off of the Interstate when we did, someone could have lost everything. This experience will not soon fade from our memories.

ernest k. le

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Unable To secure at moment Necessary to extend date To August 22 On disability workman's comp, $35k SSI soon +$15k Critical care policy is in process +$48k $98k tax free annual By September Being tot

Morris T. le

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The service was great everything was very professional

Taleshia D. le

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Great staff and excellent with there customer

Nakia C. le

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Le client n'a pas laissé de commentaire.

omari W. le

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Le client n'a pas laissé de commentaire.

james J. le

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The unit and equipment were in excellent condition and the staff customer service provided definitely encourages me to rent with Airport Self Storage again :)

James J. le

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The customer service provided by this location exceeded my expectations although I did not need to utilize storage services at this time.

Casietra B. le

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Le client n'a pas laissé de commentaire.

ANDRE H. le

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They lie about how much gas in the truck

Ben N. le

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The eventual pick up location was fine. The problem was that I was notified 5 minutes before arriving at the scheduled pick up location that the truck I had reserved was not available. When I arrived there the same size truck was there but I was informed that it was reserved for pick up the next day. Instead of giving me that truck and getting another one for the following day I was instructed to go to another location 20 miles away to get a larger truck. The new location was in the opposite direction I was traveling so I had to back track an additional 20 miles. I was late for a scheduled pick up due to the mix up by UHaul. The contact person that called me added 40 miles to my allowed mileage. When I requested she bump it to 75 she acted as if I asked for a free rental. The additional mileage that was needed because of the detour put me right at the limit but the unwillingness to add more mileage before hand was less than I would expect after the inconvenience caused by the scheduling error. I have used Uhaul many times and have always been satisfied. This rental was very disappointing.

Monica R. le

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Customer Service Rep that answered the phone was very rude. Went with another storage company.

myra M. le

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Better customer service, truthfulness, people that really understand there job.

Montez B. le

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Just moved in today it was pretty fast and I’m very pleased with my storage unit

Montez B. le

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I was unable to get my storage unit due to the weather and bad timing but will be using there services in the near future

kristen R. le

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The lady was amazing and just accommadated everything I need

Amber K. le

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Incorrect information was giving out about this location.

Daijha M. le

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He was very helpful in breaking down the prices and fees I'll be charged monthly

renaldo W. le

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Le client n'a pas laissé de commentaire.

Marie H. le

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I was charged for equipment that was returned. Can't get anyone to solve the problem. I didn't reserve this location, they move my reservation over to this location. Customer Service is terribly bad. I would not refer this location to anyone nor use them again.

Robert R. le

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Le client n'a pas laissé de commentaire.

doris A. le

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The service personnel was very polite and personal.

Tammie C. le

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Nothing to improve upon. I had a great experience with this U-Haul location, and I would definitely use them again. I would like to recognize an associate in particular named Marie. Her customer service is outstanding and I really appreciate all the assistance she provided me while I and 8 hour day moving all of my belongings. She is the main reason I would use and recommend the Airport Self-Storage/U-haul location for future use!

Nicole C. le

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unable to use storage bc of the lack of time

adrian P. le

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Le client n'a pas laissé de commentaire.

adrian P. le

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Le client n'a pas laissé de commentaire.

velina D. le

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Nothing, everything was outstanding including Maria. Good customer service and personality was amazing

Sheakita T. le

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Le client n'a pas laissé de commentaire.

ontarion W. le

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Took my money and gave me a bad truck I called .multiple times for a refund and they still charged me

LaWanda M. le

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I called the storage a couple of times and spoke to a rude female. After her rude disposition, I went to a different storage company. I am new to this area and the lack of customer service was bad!

LaWanda M. le

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Le client n'a pas laissé de commentaire.

marion C. le

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The service was wonderful at both facilities. Unfortunately, while in between our destination, the U-Haul unhitched while driving on us27. Thank God we were not traveling at a high rate of speed and there were not many people on the road. We were able to control the U-Haul enough to pull over to the side. It turned out that the part that went over the ball was not tightened on tight enough which allowed it to become unhitched. We did finally make it to our destination safely.

BRITTANY P. le

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Good service especially the young lady that works there

Ashley T. le

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Service was great. I will use this center forever.

bianca C. le

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They lied to me on Saturday and charged me double because there website said also it they was closed. The guy yesterday was rude and he hung up the phone on me. I will never recommend anyone to come here. Very bad service.

Wayne V. le

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Le client n'a pas laissé de commentaire.

SHARON T. le

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Not fair messed up my clothing and my kids baby pictures and items recetionist refused to let me talk to manager

dion W. le

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Well the woman at the counter was respectable for the most part but she called me and told me that I needed to have the U-Haul back by 2 I believe she double booked it so she got a little irritated on the phone as though I did something wrong to her and told me it wasn't back by closing she would charge me another $50 but she never gave me Pacific time to have it back and if did I don't remember talking about it with her so I returned it about 6:30 p.m. I gassed it up and left the key in the Dropbox I only went about 18 miles.

JOHN B. le

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Worked well good location

Gilda R. le

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Le client n'a pas laissé de commentaire.

BRYAN H. le

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Le client n'a pas laissé de commentaire.

Judy T. le

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Le client n'a pas laissé de commentaire.

Anthony J R. le

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The young lady that assisted me was very helpful and assisted me along the way to the location even staying on the phone until I got there because my phone wasn’t working.

artmisha B. le

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Le client n'a pas laissé de commentaire.

BRITTANY P. le

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Le client n'a pas laissé de commentaire.

Valerie H. le

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Friendly service!

Claudia J. le

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The customer service was very pleasant. She was very informative and friendly

Kiah S. le

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Le client n'a pas laissé de commentaire.

mark P. le

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Le client n'a pas laissé de commentaire.

SHERNANDA B. le

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I would not recommend Uhaul to anyone. The service is terrible. I was sent different locations and finally received my truck 4 hours late. I had a very bad excellent with picking up this truck. I will rent from Budget next time I need to move anything.

Charlotte H. le

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The female worker at the location was very impolite and didnt show great customer service skills

Troy W. le

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Maria customer service was great.. Thanks for the experience..

agnes B. le

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I got poor service this time.

Rodney R. le

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This makes up for my bad experience on Old National Hwy, College Park.Ga.

STEPHEN W. le

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Good Service, good prices. That is what it is all about.

Renee H. le

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Le client n'a pas laissé de commentaire.

Samantha W. le

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Le client n'a pas laissé de commentaire.

Jose R. le

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Everything is fine

Ruth S. le

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Le client n'a pas laissé de commentaire.

Daniel B. le

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I rented the U haul then got charged double for taking it to a different location even after I spoke with customer care.

stanley J. le

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Le client n'a pas laissé de commentaire.

omari W. le

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Service was excellent

tarek A. le

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Le client n'a pas laissé de commentaire.

Kevin C. le

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Le client n'a pas laissé de commentaire.

Clyde R. le

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The truck wa filled with Roaches and we had to sanitize the whole vechicle ,management documented the incident and only offered a 1-800 number for compensation

Sherletta G. le

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Le client n'a pas laissé de commentaire.

Zipporah S. le

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I had to go to three different places because the first two places gave away the available truck when I had a reservation in the system, the third place I went to was out my range which caused me to pay for extra miles. Due to this my items was removed from my storage and placed outside I would need to speak with a representative

KEYSHIA B. le

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Le client n'a pas laissé de commentaire.

Joe M. le

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Correct rates and timely service

dave L. le

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Le client n'a pas laissé de commentaire.

Anthony S. le

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Le client n'a pas laissé de commentaire.

AVONNE A. le

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Le client n'a pas laissé de commentaire.

Yolanda K. le

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My pick up / reservation time was 8am. This particular location did not open until 9. When I finally got to the counter to pick up my truck it was not there because the customer before me was allowed to go back and gas up the truck. Now I'm an hour and 15 minutes behind my moving schedule. When I finally get the truck it's 9:33a. I made several calls to uhaul regarding this, and was only was compensated a request of $50.00. I had to give out extra money to compensate for my helpers time. This move cost me much more than my budget allowed for. Ridiculous!

HALIT K. le

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Le client n'a pas laissé de commentaire.

Makeishia C. le

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Le client n'a pas laissé de commentaire.

Temeka A. le

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Le client n'a pas laissé de commentaire.

Randy E. le

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Truck I ordered wasn't available. Had to go to a second location to pick up boxes and moving supplies. Airport self storage was not a full service uhaul location and if showed. Would not recommend this specific site.

Tychicus M. le

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Le client n'a pas laissé de commentaire.

QUANTEZ S. le

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Le client n'a pas laissé de commentaire.

khalilah C. le

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The guy who helped me out (not sure of his name) was awesome! He was so pleasant and professional and even waited after hours to make sure I received all of my equipment.

thomas D. le

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Very nice friendly people running this location.

Darrell C. le

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Le client n'a pas laissé de commentaire.

ANNETTE J. le

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Nothing. I was very impressed and very pleased with the rental and the customer service I was given. I've dealt with a lot of other Uhaul locations, and this by far was the most pleasant one. I would recommend going to this location over any other in the area. Real friendly guy, very knowledgeable and helpful. Will definitely use them again.

Jennifer C. le

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Le client n'a pas laissé de commentaire.

CAROLYN O. le

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nothing just stay the way you are, and that is with great service and very courteous and loyal to your customers. keep up the great work from your customer Ms. Carolyn Office. Thank you again have a blessed and wonderful day.

Taneisha W. le

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Nothing

Nguyen T. le

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Le client n'a pas laissé de commentaire.

Eric H. le

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Awesome experience

AUDREY S. le

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The place was okay...no complaints.

DIONNE L. le

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Le client n'a pas laissé de commentaire.

AMBER G. le

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Keep the same staff. They were very enlightening

CURTISHA J. le

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Le client n'a pas laissé de commentaire.

cathy S. le

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Great service, friendly and helpful!!!

GAIL G. le

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Le client n'a pas laissé de commentaire.

Jamie F. le

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Le client n'a pas laissé de commentaire.

CHARLENE H. le

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The owner didn't care how the truck run just took my information and my money. Handed the keys to me

TIFFANY M. le

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Le client n'a pas laissé de commentaire.

April D. le

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Overall, very easy and smooth process. Management were very accommodating and friendly. I reserved a small 10' truck and staff were very helpful in making sure I had all the supplies I needed. I highly recommend this location!

BURLESTER W. le

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Le client n'a pas laissé de commentaire.

Sonya S. le

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Le client n'a pas laissé de commentaire.

KIMBERLY B. le

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Very professional

MYKIALA P. le

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everything was great!!

NICHOLE L. le

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Le client n'a pas laissé de commentaire.

ANTHONY B. le

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Le client n'a pas laissé de commentaire.