Customer Reviews for Airport Self Storage
(U-Haul Neighborhood Dealer)

206 évaluations

2479 Sullivan Rd   College Park, GA 30337
(@ Old National Hwy)

(404) 305-1201

Heures d'ouverture de l'établissement

  • Lun et mar : fermé
  • Mer - sam : 9h am à 6h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(404) 305-1201

2479 Sullivan Rd
College Park, GA 30337
(@ Old National Hwy)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun et mar : fermé
  • Mer - sam : 9h am à 6h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

They have limited access from 9 to 5:30 simply because they don't have elevator access to the second story units. But, I would imagine if they expanded the hours the rates would have to go up to because someone has to be there to gain access to the 2nd floor units

Alex W.  |  Expérience générale 
Évaluation :
5

The.lady.supersor.was.rude.to.everyone.every.time.l.came.there.she.always.be.rude.and.😋.she.is.like.she.taken.drugs.if she.do.take.drug.test.she.not.going to.pass l.do.believe.not.she.qulify.to.worl.in.that.enviroment

AKINOLA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANCE M. 
Évaluation :
5

I left my car there in a storage unit for several months. It stayed safe and secure. Merci.

CHARITY C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tory S. 
Évaluation :
1

The agent in the office was very rude after the initial contact, My husband made several efforts to contact her with no response. When he was finally able to reach her, she was very unprofessional, mean and verbally abusive. This is something that we have learned to be the norm for her. We reached out to management with no returned calls, I was overcharged without permission causing overdraft fees on my account. We have a uhaul space at that location and plan to close it asap. I will never use uhaul again and plan to contact the better business bureau to address the charge on my account.

RHONDA H. 
Évaluation :
1

Was given vehicle with horrible mechanical problems with mechanical problems .over charged for unit i think i gave back

Alexander C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERMAN H.  |  Expérience générale 
Évaluation :
5

In recollection the brakes maybe wearing a bit. Also something in the suspension is off. After hitting a bump the steer gets a floating feeling momentarily.

PAUL R. 
Évaluation :
5

Nothing everything was excellent

freddie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve V.  |  Expérience générale 
Évaluation :
5

The lady that work there has a terrible attitude and she is always screaming and mean I do not recomend this place only because of her attitude of that lady.🤷‍♀️

ANOTINIA R.  |  Expérience générale 
Évaluation :
1

Was charged an extra $300+, the day after drop off for “mileage”, and gas even though when I picked the truck up originally it was on E. Also I was only supposed to pay $78 for the uhaul VAN and was given a truck key from the lockbox and the price went up to $150 when I picked up the truck and they wouldn't trade it out even though there was definitely 2 VANs at the pick up site.

Ramia M. 
Évaluation :
1

The front desk person was BEYOND rude. I would never recommend this location to anyone.

Katie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

willina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony W. 
Évaluation :
4

Nothing - the manager is very pleasant and professional

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWENDOLYN B.  |  Expérience générale 
Évaluation :
4

good staff person

Eugene M. 
Évaluation :
5

I have never in my life experienced such bad customer service. The manager was extremely rude. I have been paying for this storage for 2 years due to COVID I couldn't bet back to the storage unit to check on my stuff or retrieve any items. After paying for 2 years, I get to the storage unit finally to get my things only go find all my valuable items were stolen from my unit. Not only did the "manager" show no sympathy, she wouldn't give me any point of contact to help with the matter. Personally, I believe she had something to do with it. I would NOT recommend this storage unit. I am beyond upset, disappointed and dissatisfied.

EVAHNA M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bryant C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doris J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hansley B. 
Évaluation :
5

Marie was awesome!!!

Johnnica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerilou A. 
Évaluation :
5

First location cancelled service and never got an email, worst experience in renting a vehicle ever!

Darrin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FALLON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVELYN H. 
Évaluation :
5

This wasn't the fanciest place I have used, however, the lot is super convenient. And the staff was phenomenal. I felt safe storing my stuff.

SARENA B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA S. 
Évaluation :
1

Better customer service and not be so rude...

Dehaun B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE D.  |  Expérience générale 
Évaluation :
5

Rien

Corey M. 
Évaluation :
5

When I tell you ABOVE AND BEYOND SERVICE PROVIDED!!! THIS IS THE TRUE DEFINITION OF CUSTOMER SERVICE!! MARIE Payne rep/ Saturday 30th of January... The best ever thank you again for 5 star service

Felicia T. 
Évaluation :
5

Great Service

Raji L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chaundra J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

HARRY H. 
Évaluation :
5

This location need more lighting, new lock hooks, and better access hours. Will not rent here again do to these things.

Adwoh P.  |  Expérience générale 
Évaluation :
5

Theres nothing to do except tell Ms. Marie the manager , what a outstanding and integral partner she is , As her management skills are above expectations. Merci.

Diana K. 
Évaluation :
1

Received defective truck. Key would not come out once get in. I wasted more than an hour to get the key out. This location do not maintain their truck properly.

Tanveer M. 
Évaluation :
5

Everything about the truck rental was great,,Especially the young lady that was helping me with it..I will be telling my friends and family,,If the need to rent a truck,,,to go to airport storage on SULLIVAN RD...

GARTRELL J. 
Évaluation :
5

No complaints, excellent service.

Melvin L. 
Évaluation :
1

The lady at the front customer service was very poor and the lady was really rude at this location... if I wasn't pressed for time to move my furniture I would've went to a different location! The truck had a bad smell could be from the stray cats she feeds outside the store.

Tracy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

The attendant was extremely cordial, helpful, and professional. Merci

richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

For the next customer, please tell them that the chains from the Tow Dolly may have grease on them so have gloves or something to wipe their hands.

Demarco D. 
Évaluation :
4

Not everyone has a major credit card to rent a trunk, Uhaul should included debit Visa', MasterCard and all other prepaid cards. Other than that it was a great experience.

LIZ J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wanda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B. 
Évaluation :
4

Marie was great

Allen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Solace C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Devin J. 
Évaluation :
1

The wait I waited 3 hours due to the card machine was down

Shantel P. 
Évaluation :
5

Customer service was wonderful

Ayanna B. 
Évaluation :
2

The lady who helped us complained about being at work and how WE were killing her because she is allergic to pollen and renting a Uhaul wasn't a necessity and should be closed. This was very unprofessional and was not a good look for the brand.

Winifred E. 
Évaluation :
4

The truck that I rented floors weres so dirty from mud. There should be some type of cleaning process in between rentals.

Robin E. 
Évaluation :
5

Larhanda was an amazing employee. She was professional, charismatic, with a kind and funny spirit. Je les recommande fortement. 

Geni S. 
Évaluation :
5

Le service a été excellent. My only suggestion is to have cushions for short drivers. She had me use the blanket, which worked fine, but if someone is shorter than me they would have needed a cushion. Thery're also more comfortable.

Naomi S. 
Évaluation :
1

Absolutly terrible experience, they were to stupid to put the correct info. Into the computer, then more incompetent to where they couldn't ask a question to figure out their mistake. Instead had my husband drive to 3 different locations when it had reserved a trailer ahead of time. Stupid employees in Warner Robins, stupid employees in Union City. Sad that U-haul has hired idiot's to operate computers. There are people out there that are skilled and need a job... Just saying...

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana R. 
Évaluation :
5

Merci

Kiana B.  |  Réservation 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Knetta L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Briana G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

helen R. 
Évaluation :
1

Person at the desk was very rude. I would avoid this location in the future.

Balaji S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUINTON T. 
Évaluation :
5

Agent checking us out very helpful!

Kevin W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lamika B. 
Évaluation :
1

Ihad to walk 4mile after drop off

Zenette S. 
Évaluation :
3

I received a text message confirming this as my drop off location for no later than 10:00am on 28 August 2019.. I looked up the time the location was schedule to closed and it stated 6:00pm. I arrived at the location at 5:45pm on 27 August 2019 and before I could park the truck an agent was outside informing they were closed and they had no more arrivals for the evening. I showed the agent my text indicating this was my drop off location. She then stated that she had ran all transactions for the day and had closed down the system and directed me to utilize the self service online option if I wanted to leave the truck there at that point. I did use the self-service check in and it was very quick and easy. The agent on duty was very rude and unprofessional, I hate that I did not get her name. I was upset when she stated that the location was closed as it was only 5:45, but grateful the self service online option was available. I recommend customer service training as they way she presented things could have been much more professional.

CAMERON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMESHA C. 
Évaluation :
5

The vehicle transporter that we rented was clean, but in hindsight was very poorly maintained. In less than an hour after renting the transporter, one of the four wheels on the trailer broke off. If it were not for the attention to detail that my business partner and I pay to everything we do, this could very well have ended in catastrophe for us, or other travelers on Interstate-75 south in Atlanta. To go into any greater detail about our horrible 10 hour ordeal would be fruitless. I will suffice it to say that this experience was the absolute worst that I have ever had in 57 years on this Earth. I am hopeful that Uhaul can do better. My life, my partner's life, and the lives of others were in harm's way. If it were not for the split second decision we made to pull off of the Interstate when we did, someone could have lost everything. This experience will not soon fade from our memories.

Ennis H. 
Évaluation :
5

Unable To secure at moment Necessary to extend date To August 22 On disability workman's comp, $35k SSI soon +$15k Critical care policy is in process +$48k $98k tax free annual By September Being tot

ernest k.  |  Réservation 
Évaluation :
5

The service was great everything was very professional

Morris T. 
Évaluation :
5

Great staff and excellent with there customer

Taleshia D.  |  Réservation 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nakia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

omari W. 
Évaluation :
5

The unit and equipment were in excellent condition and the staff customer service provided definitely encourages me to rent with Airport Self Storage again :)

james J.  |  Réservation 
Évaluation :
5

The customer service provided by this location exceeded my expectations although I did not need to utilize storage services at this time.

James J.  |  Réservation 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casietra B. 
Évaluation :
3

They lie about how much gas in the truck

ANDRE H. 
Évaluation :
5

The eventual pick up location was fine. The problem was that I was notified 5 minutes before arriving at the scheduled pick up location that the truck I had reserved was not available. When I arrived there the same size truck was there but I was informed that it was reserved for pick up the next day. Instead of giving me that truck and getting another one for the following day I was instructed to go to another location 20 miles away to get a larger truck. The new location was in the opposite direction I was traveling so I had to back track an additional 20 miles. I was late for a scheduled pick up due to the mix up by UHaul. The contact person that called me added 40 miles to my allowed mileage. When I requested she bump it to 75 she acted as if I asked for a free rental. The additional mileage that was needed because of the detour put me right at the limit but the unwillingness to add more mileage before hand was less than I would expect after the inconvenience caused by the scheduling error. I have used Uhaul many times and have always been satisfied. This rental was very disappointing.

Ben N. 
Évaluation :
1

Customer Service Rep that answered the phone was very rude. Went with another storage company.

Monica R.  |  Réservation 
Évaluation :
1

Better customer service, truthfulness, people that really understand there job.

myra M. 
Évaluation :
5

Just moved in today it was pretty fast and I’m very pleased with my storage unit

Montez B.  |  Réservation 
Évaluation :
3

I was unable to get my storage unit due to the weather and bad timing but will be using there services in the near future

Montez B.  |  Réservation 
Évaluation :
5

The lady was amazing and just accommadated everything I need

kristen R. 
Évaluation :
3

Incorrect information was giving out about this location.

Amber K.  |  Réservation 
Évaluation :
4

He was very helpful in breaking down the prices and fees I'll be charged monthly

Daijha M.  |  Réservation 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renaldo W. 
Évaluation :
1

I was charged for equipment that was returned. Can't get anyone to solve the problem. I didn't reserve this location, they move my reservation over to this location. Customer Service is terribly bad. I would not refer this location to anyone nor use them again.

Marie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

The service personnel was very polite and personal.

doris A. 
Évaluation :
5

Nothing to improve upon. I had a great experience with this U-Haul location, and I would definitely use them again. I would like to recognize an associate in particular named Marie. Her customer service is outstanding and I really appreciate all the assistance she provided me while I and 8 hour day moving all of my belongings. She is the main reason I would use and recommend the Airport Self-Storage/U-haul location for future use!

Tammie C. 
Évaluation :
3

unable to use storage bc of the lack of time

Nicole C.  |  Réservation 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adrian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adrian P. 
Évaluation :
5

Nothing, everything was outstanding including Maria. Good customer service and personality was amazing

velina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheakita T. 
Évaluation :
1

Took my money and gave me a bad truck I called .multiple times for a refund and they still charged me

ontarion W. 
Évaluation :
1

I called the storage a couple of times and spoke to a rude female. After her rude disposition, I went to a different storage company. I am new to this area and the lack of customer service was bad!

LaWanda M.  |  Réservation 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LaWanda M. 
Évaluation :
5

The service was wonderful at both facilities. Unfortunately, while in between our destination, the U-Haul unhitched while driving on us27. Thank God we were not traveling at a high rate of speed and there were not many people on the road. We were able to control the U-Haul enough to pull over to the side. It turned out that the part that went over the ball was not tightened on tight enough which allowed it to become unhitched. We did finally make it to our destination safely.

marion C. 
Évaluation :
5

Good service especially the young lady that works there

BRITTANY P.  |  Expérience générale 
Évaluation :
5

Service was great. I will use this center forever.

Ashley T. 
Évaluation :
1

They lied to me on Saturday and charged me double because there website said also it they was closed. The guy yesterday was rude and he hung up the phone on me. I will never recommend anyone to come here. Very bad service.

bianca C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne V. 
Évaluation :
1

Not fair messed up my clothing and my kids baby pictures and items recetionist refused to let me talk to manager

SHARON T.  |  Expérience générale 
Évaluation :
3

Well the woman at the counter was respectable for the most part but she called me and told me that I needed to have the U-Haul back by 2 I believe she double booked it so she got a little irritated on the phone as though I did something wrong to her and told me it wasn't back by closing she would charge me another $50 but she never gave me Pacific time to have it back and if did I don't remember talking about it with her so I returned it about 6:30 p.m. I gassed it up and left the key in the Dropbox I only went about 18 miles.

dion W. 
Évaluation :
3

Worked well good location

JOHN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy T. 
Évaluation :
5

The young lady that assisted me was very helpful and assisted me along the way to the location even staying on the phone until I got there because my phone wasn't working.

Anthony J R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

artmisha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANY P. 
Évaluation :
5

Friendly service!

Valerie H. 
Évaluation :
5

The customer service was very pleasant. She was very informative and friendly

Claudia J. 
Évaluation :
4

Excellent service à la clientèle

Privacy R.  |  Premières impressions 
Évaluation :
1

Wasnt able to get the unit didnt be specific on information for unit

Privacy R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kiah S. 
Évaluation :
4

The lady that help me was very nice and helpful! The only thing is that I wish there was rooms with climate control

Privacy R.  |  Premières impressions 
Évaluation :
5

Nice customer service, clean facility and move made easy. Marie was great!

Privacy R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark P. 
Évaluation :
3

Very nice, thorough and attentive office staff. Great location

Privacy R.  |  Premières impressions 
Évaluation :
3

Storages were affordable attendant provided good customer service

Privacy R.  |  Premières impressions 
Évaluation :
2

The facility seems ok but the availability times and cost did not meet my needs.

Privacy R.  |  Premières impressions 
Évaluation :
1

No one there/answered phone Waited 30min someone came and didnt say anything She unlocked the door asked if she was the manager I explained she said I was on lunch No apology she was rude entire time

Privacy R.  |  Premières impressions 
Évaluation :
5

The woman that moved us in was amazing. My boyfriend I doubted being able to get a very large dresser up the stairs to the storage unit she helped make it happen so I could stay within my budget

Privacy R.  |  Premières impressions 
Évaluation :
4

Decided not to rent the storage but they were very understanding.

Privacy R.  |  Premières impressions 
Évaluation :
5

I decided to not to get the storage and they were very understanding.

Privacy R.  |  Premières impressions 
Évaluation :
3

Must be clinch in the system I only made one reservation not 3

Privacy R.  |  Premières impressions 
Évaluation :
2

Good customer service long process

Privacy R.  |  Premières impressions 
Évaluation :
2

I waited 30 mins but he was the only person there then when I get to the gate couldn`t get though

Privacy R.  |  Premières impressions 
Évaluation :
2

It looked like someone tried to break into the one I had before. There should be a light switch in the front of the unit, so you don`t have to claim back in and over your items to turn off the light.

Privacy R.  |  Premières impressions 
Évaluation :
4

The facility is clean with video surveillance for extra security. Mr Gajjar is pleasant and efficient. Unfortunately, there is no access to climate-controlled areas outside of regular office hours.

Privacy R.  |  Premières impressions 
Évaluation :
5

Great service

Privacy R.  |  Premières impressions 
Évaluation :
3

They were very polite i didnt finish the process because i found a home but i did call to make inquired about other sizes prices n offers

Privacy R.  |  Premières impressions 
Évaluation :
3

Service was good but they didn`t have storage I reserved so he accomadated me

Privacy R.  |  Premières impressions 
Évaluation :
3

It was cool.

Privacy R.  |  Premières impressions 
Évaluation :
5

The manager Malov was excellent he made me feel as though we were the only customers he was servicing. He answered all of our questions and gave us outstanding customer service.

Privacy R.  |  Premières impressions 
Évaluation :
3

My storage unit was nice and the service was excellent.

Privacy R.  |  Premières impressions 
Évaluation :
2

I was disappointed there were not climate controlled units and I had to go somewhere else.

Privacy R.  |  Premières impressions 
Évaluation :
5

Very kind manager.

Privacy R.  |  Premières impressions 
Évaluation :
5

The manager of this location has great manner.

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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