U Haul was fine. The delivery of the box was also fine but Airport Storage in Montrose was pathetic. They are unmanned, do not answer telephones and keep sending bills for services not ordered. This company should (and will be) taken to court. They completely ruined my U Haul experience.KELVIN K.
Customer Reviews for Airport Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Montrose, CO 81401
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h pm
- Sam : 10h am à 2h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/20/2022 - 12/31/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I received a UHaul email that my UBox had been shipped back to Montrose, CO, was delayed, and would not arrive until April 20, 2022 (instead of the scheduled time of April 11, 2022). So, I rescheduled with the movers from April 13, 2022 to April 21, 2022. Then I received another email from UHaul that my UBox DID arrive on the originally scheduled date. I had to call the movers back and the earliest they could reschedule was April 18, 2022. This took considerable time on my part and I had to wait another five days (total of 18 days) to receive my belongings. The delay may have been weather, and I understand that. Still, I would not say that this transaction was smooth. The movers did a good job on both ends of the trip and I particularly appreciated the flexibility of Up Town Movers in Eugene, OR who rescheduled twice for me. The UHaul staff at the regional centers in Montrose, CO and especially in Eugene, OR were friendly and helpful when I called them.Jane G.
Easiest rental yet! Great serviceTom S.
Le client n'a pas laissé de commentaire.Norman V.
Le client n'a pas laissé de commentaire.Richard L.
I have stored my RV for the winter here the last 3 winters. The staff is always friendly and accommodating, but not always in the office. Many times they are there outside of the posted hours. I feel that it is a safe place to store my RV, and will continue to store it here in the future.Philip D. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID B.
The only thing I can say is when a person calls to the uhaul place to ha e them answer the phones. It was hard to reach someone so I had to call the 1 800 number to book a trailer reservation. Should be able to call the local business and have someone answer the phone. The number I called I received a voicemail that said it hadn't been set up yet!edward J.
The staff very friendly i will recommend this storage facilityMarco Antonio R. | Expérience générale
I was very happy with the service and security at this facilty and the rate was very reasonable.KEVIN H. | Expérience générale
Le client n'a pas laissé de commentaire.Jeremy R.
The location from the airport was very helpful.MICHAEL M.
Staff there knew their jobs and were very personable. Pickup and drop off went very smoothly. Great job to the staff there!Matt O.
Le client n'a pas laissé de commentaire.Robert G.
Nothing - Ashley was very helpful and responsive.Karen M.
Le client n'a pas laissé de commentaire.MELINDA C.
Le client n'a pas laissé de commentaire.Ashley E.
Post hours on door (not handwritten note to call a specific # especially when no one is actually on the lot).wendy J.
Le client n'a pas laissé de commentaire.Tera W.
Tara and Ash are amazing! They always go above and beyond. I would never rent from anywhere else! Thank you!!!leah C.
Le client n'a pas laissé de commentaire.Linda T.
Office is dirty and unorganized! They never answer the telephone. We had to call back many times and leave messages, no call backs. Under staffed. I will never return.Jack S.
Staff were extremely helpful and courteous.Joseph C.
Le client n'a pas laissé de commentaire.peter K.
Le client n'a pas laissé de commentaire.Melora D.
Le client n'a pas laissé de commentaire.Joanne R.
Nothing service was exceptional, equipment was perfect, overall perfect experienceJASON G.
Le client n'a pas laissé de commentaire.Edward S.
Le client n'a pas laissé de commentaire.Darla M.
This location goes above and beyond to help the customer. Very accommodating and helpful. We rented a truck and an enclosed trailer and they received a great in-service. Felt very safe during rental process. ThanksSuzanne B.
Le client n'a pas laissé de commentaire.MICHAEL A.
Very nice and extremely helpful staff. It was greatly appreciated.Steven E.
Le client n'a pas laissé de commentaire.TOM JAYNIE C. | Expérience générale
If gas tank is supposed to be 3/8 full then make sure it t is 3/8 full.WILLIAM D.
Have a working phone number and answer the phone!Laura S.
Le client n'a pas laissé de commentaire.Mandy J.
Web site and voice mail shows location opens at 9am. Employee shows up to open at 10am.WILLIAM G.
Le client n'a pas laissé de commentaire.Richard D.
Answering the phone is one talking to someone would be good to do on pickup there was no contact at allEduardo P.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Donald R.
Le client n'a pas laissé de commentaire.ARTHUR L.
She was Vety helpful vand actually cared about by needs! Merci.Randall S.
Le client n'a pas laissé de commentaire.mark S.
Le client n'a pas laissé de commentaire.KENNETH D.
Le client n'a pas laissé de commentaire.MICHAEL L.
Le client n'a pas laissé de commentaire.leah C.
We returned this trailer on 6/24 as directed in the contract. The person working there would not give us a receipt when we dropped it off. Now you have incorrectly charged us additional fees and indicated we did not drop off the trailer until 6/28/21. That is incorrect.Julie T.
Le client n'a pas laissé de commentaire.Robert S.
The drop off location was awesome. Very customer service oriented. /they were professional and made us feel very welcome. They brought a bottled water to each of us as we were checking out. Would definitely recommend them.Michael P.
location operator was friendly and thoroughMike B.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.Loren K.
Le client n'a pas laissé de commentaire.Craig H.
Le client n'a pas laissé de commentaire.Leisa W.
Tara and her staff were very friendly and helpful throughout the entire rental process. There were a number of logistical issues that needed to be worked-out; pick-up and drop-off changes; and just a bunch of questions along the way. Tara was helpful and accommodating at every step. It was a pleasure doing business with U-Haul at this location.Peter N.
Worst U-haul staff I have ever met. Really bad customer service in fact rude. I also believe they were high.Eric W.
The truck seemed to have little or no suspension. Any little bump shook the truck. You can imagine what big bumps, ruts felt likedarwin W.
Le client n'a pas laissé de commentaire.BASSAM K.
5 star. Staff was friendly as well !john K.
Fantastic experience all around. Tara at Airport Storage was especially kind and a pleasure to deal with. I will definitely use this location again for my next truck rental. Thanks again.Geoffrey K.
Really easy to rent from this location. Great service, thorough and complete check-out and speedy check-in.Robert E.
Le client n'a pas laissé de commentaire.Brenda L.
Very friendly and helpful service. No recommendations for improvement.Albert P.
Location was great. When I called with some issues U-Haul didn't even have a correct order#. My name and phone number were a lot not populating, it was as if my entire ubox had disappeared. Lucky the girls at the office helped. The 1800 number was absolutely useless. I will never use U-Haul again.BRITTON C.
The rep who helped me was friendly and great to work with.Randy B.
Above and beyond service. Asked what my moving needs were and offered suggestions. This location had supplies, that was great. Moving is never fun and this location was prepared for my moving needs. Thanks so much!evan B.
Just give them the same truck I got. And give them the great people working at U-Haul I had they will have a perfect experience. These folks went way over their job Description to help me out on a Friday night before the Fourth of July. Thank you folks in Montrose Colorado at U-Hall.daniel T.
Friendly customer service. Renting was a breeze.Bart T.
Le client n'a pas laissé de commentaire.Kevin W.
Easy to work with... Very helpfulRich B. | Expérience générale
Great ExperienceJohn U.
Always friendly and helpful!ADRIANNE S.
They didn't have the truck I needed and it was double the price I was quoted. The service was terribledakota F.
Not a thing. Everything was greatjose A.
Trailer door was difficult to operate. Sliced my thumb when it broke free from a sticking point while raisingDan A.
I was treated very well but when I went to pick up the tow dolly some of the lights didn't work and ended up not being able to take it and had to take an additional trip of 60 miles back to get my car after I moved. I still have not received a refund for the tow dolly or for the insurance that went with it.Erika S.
No improvement needed. Thanks to Ashley And Tera for the assistance.Brian S.
Le client n'a pas laissé de commentaire.Michael S.
Tara is great and super helpful:)Erica M.
Le client n'a pas laissé de commentaire.JOSEPH B.
This location has very nice people but they lost our key and had to send us in another Uhaul and then 10 minutes into our drive they found it and we had to go back to get the original. Considering the lost hour of travel time for looking for the key and then the vehicle exchanges the staff still were helpful kind and respectful. On the other hand the 1-800 number for Uhaul was a very different story. I called just to extend our time by one hour beings that we lost a hour and the woman that helped was down right rude and hateful. She told me I should just be happy I have a vehicle to rent because of the shortage going on.Tanda C.
Truck was dirty inside and out. Back was sweet but can had trash in it and outside was dirty. Facility couldn't find my contract right away. Truck drove good.Brian H.
We have been using Airport Storage for many years and will continue to do so.gary r. | Expérience générale
The staff did an excellent job, their courtesy and professionalism is the reason I will recommend and use the services they provide again when needed.Eleno A. | Expérience générale
In general we paid for four days and we only needed two and 1/2...that means we over paid by 40 %.ROCKY S.
Le client n'a pas laissé de commentaire.shawna L.
Pay customers for tire repairs they had to pay for ,$27.17, because we could not contact anyone at u-haul for a pre approval for one of your own stores to repair the flat. Not very good customer service from the u-haul company!!!JAMES A.
Excellent job on the dealer an personal. I have used this location several times for my hauling needs in the past an will in the future. Always courteous, equipment is perfect, no surprises. I'll be back. Thanks MacJOHN M.
Friendly and helpful.Ray L.
Tera was very helpful. She went out of her way to make this work. Truck was in great condition. Very helpful.BRET C.
Le client n'a pas laissé de commentaire.Georgann M.
Le client n'a pas laissé de commentaire.ALBERT H.
Extremely helpful service!ALEXANDER B.
Seamless move. Great job with communication.Becky C.
Le client n'a pas laissé de commentaire.DAVID L.
I had reserved this trailer at a different location to be picked up at an earlier time. The trailer was not at that location so we were sent to this one. The bad experience has nothing to do with this location but the website allowed me to reserve the trailer at the other location to be sent to this one, which was not even open yetSara M.
Le client n'a pas laissé de commentaire.rick J.
The only issue we had was finding the location. There are multiple UHaul locations in Montrose, and we went two two different locations that were wrong. We had to call to get additional directions after two other locations were incorrect.Scott O.
Le client n'a pas laissé de commentaire.PAUL W.
My experience was good.Charles S.
Le client n'a pas laissé de commentaire.TIMOTHY D.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.Stephanie T.
It was a pleasure doing business with these folks. Storeage was lighted, heated and had eletrical outlets for battery maintainers.. Cost is very reasonable especially if payment is made for three months in advance. Staff was very friendly and helpful. Highly recommend Airport Storage!!!ron w. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas W.
We moved out in OCTOBER and just now could get ahold of someone and she's trying to charge us for November. Their hours are impossible and definitely not as advertised, they don't answer the phone, the lady lives on the dang property and you can't get in touch with her ever. We almost didn't get to unpack our truck in time because she was out on the property and couldn't answer the phone. In 2020 she doesn't have a phone she can carry with her or better yet she doesn't have a phone she can forward to her home on the property?? I believe she is lazy, unprofessional and I would never recommend this facility to anyone. And yes my husband has called and called trying to clear all of this up and at one point went by but again the hours aren't as they seem and no one answers a call back.Franklin H. | Expérience générale
very nice , but charging me if I don't submit a review? shady.Kelly C. | Réservation
Moved in a day late (my doing) and all went smooth.lindy s. | Réservation
Very helpful staff.Dan L. | Réservation
Did not use storage unit because I was misunderstood on the free rent. She was willing to work with me but I didn't end up needing itCHRISTINA A. | Réservation
Staff was friendly and attentive.DANA H. | Réservation
Excellent service à la clientèle.Privacy R. | Premières impressions
Placed a reservation, received a confirmation and arrived with my items to find the facility closed for 3 more day m-w. No response until I called and contacted them.Privacy R. | Premières impressions
Very accommodating when we realized the storage we had reserved was too small.Privacy R. | Premières impressions
Office was closed due to emergency. It happens, will come back next day to finalize. ThanksPrivacy R. | Premières impressions
Nice office manager. Storage facility was in OK condition. Local Police detective warned us that there had been an unusually high number of break-ins recently.Privacy R. | Premières impressions
Very friendly service, did not have any problems, move in went well. Unit was clean and ready. Merci.Privacy R. | Premières impressions
Very nice customer service. It turns out we didn`t need to use the storage facility, and they were very nice when I called to cancel.Privacy R. | Premières impressions
We had some snags and they worked with us without any problems.Privacy R. | Premières impressions
kind employees and everything went well, he was even able to be flexible with our second reservation. we will also be renting trailers from here soon.Privacy R. | Premières impressions
kind employees and all went as expected.Privacy R. | Premières impressions
Shane was great to work with. Very helpful.Privacy R. | Premières impressions
awesomePrivacy R. | Premières impressions
very helpful and accommodatingPrivacy R. | Premières impressions
I left a voice message with the facility to confirm the unit was available and never received a call back.Privacy R. | Premières impressions
Shane was extremely kind and helpful! He was very welcoming and his customer service was impeccable. I highly recommend using Airport Storage.Privacy R. | Premières impressions
I was not expecting to be charged $6,95 by webselfstorage but am happy to reply with a good review of the storage facility in Montrose.Privacy R. | Premières impressions
Shane was very helpful! Thank you!!Privacy R. | Premières impressions
Very helpful people. Very pleased with my experience.Privacy R. | Premières impressions
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