Customer Reviews for Airport Storage
(Concessionnaire U-Haul dans le voisinage)

616 évaluations

63224 La Salle Rd   Montrose, CO 81401

(970) 252-9979

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 5h pm
  • Sam : 10h am à 2h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/11/2021: Fermé
  • 12/23/2021 - 12/26/2021: Fermé
  • 12/31/2021 - 1/2/2022: Fermé
  • 2/12/2022 - 2/15/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(970) 252-9979

63224 La Salle Rd
Montrose, CO 81401

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 5h pm
  • Sam : 10h am à 2h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/11/2021: Fermé
  • 12/23/2021 - 12/26/2021: Fermé
  • 12/31/2021 - 1/2/2022: Fermé
  • 2/12/2022 - 2/15/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Office is dirty and unorganized! They never answer the telephone. We had to call back many times and leave messages, no call backs. Under staffed. I will never return.

Jack S. 
Évaluation :
5

Staff were extremely helpful and courteous.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melora D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne R. 
Évaluation :
5

Nothing service was exceptional, equipment was perfect, overall perfect experience

JASON G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darla M. 
Évaluation :
5

This location goes above and beyond to help the customer. Very accommodating and helpful. We rented a truck and an enclosed trailer and they received a great in-service. Felt very safe during rental process. Thanks

Suzanne B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

Very nice and extremely helpful staff. It was greatly appreciated.

Steven E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM JAYNIE C.  |  Expérience générale 
Évaluation :
5

If gas tank is supposed to be 3/8 full then make sure it t is 3/8 full.

WILLIAM D. 
Évaluation :
2

Have a working phone number and answer the phone!

Laura S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mandy J. 
Évaluation :
2

Web site and voice mail shows location opens at 9am. Employee shows up to open at 10am.

WILLIAM G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
1

Answering the phone is one talking to someone would be good to do on pickup there was no contact at all

Eduardo P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ARTHUR L. 
Évaluation :
5

She was Vety helpful vand actually cared about by needs! Merci.

Randall S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leah C. 
Évaluation :
1

We returned this trailer on 6/24 as directed in the contract. The person working there would not give us a receipt when we dropped it off. Now you have incorrectly charged us additional fees and indicated we did not drop off the trailer until 6/28/21. That is incorrect.

Julie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

The drop off location was awesome. Very customer service oriented. /they were professional and made us feel very welcome. They brought a bottled water to each of us as we were checking out. Would definitely recommend them.

Michael P. 
Évaluation :
5

location operator was friendly and thorough

Mike B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loren K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leisa W. 
Évaluation :
5

Tara and her staff were very friendly and helpful throughout the entire rental process. There were a number of logistical issues that needed to be worked-out; pick-up and drop-off changes; and just a bunch of questions along the way. Tara was helpful and accommodating at every step. It was a pleasure doing business with U-Haul at this location.

Peter N. 
Évaluation :
1

Worst U-haul staff I have ever met. Really bad customer service in fact rude. I also believe they were high.

Eric W. 
Évaluation :
5

The truck seemed to have little or no suspension. Any little bump shook the truck. You can imagine what big bumps, ruts felt like

darwin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BASSAM K. 
Évaluation :
5

5 star. Staff was friendly as well !

john K. 
Évaluation :
5

Fantastic experience all around. Tara at Airport Storage was especially kind and a pleasure to deal with. I will definitely use this location again for my next truck rental. Thanks again.

Geoffrey K. 
Évaluation :
5

Really easy to rent from this location. Great service, thorough and complete check-out and speedy check-in.

Robert E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda L. 
Évaluation :
5

.

John C. 
Évaluation :
5

Very friendly and helpful service. No recommendations for improvement.

Albert P. 
Évaluation :
4

Rien

Otho P. 
Évaluation :
5

Location was great. When I called with some issues U-Haul didn't even have a correct order#. My name and phone number were a lot not populating, it was as if my entire ubox had disappeared. Lucky the girls at the office helped. The 1800 number was absolutely useless. I will never use U-Haul again.

BRITTON C. 
Évaluation :
5

The rep who helped me was friendly and great to work with.

Randy B. 
Évaluation :
5

Above and beyond service. Asked what my moving needs were and offered suggestions. This location had supplies, that was great. Moving is never fun and this location was prepared for my moving needs. Thanks so much!

evan B. 
Évaluation :
5

Just give them the same truck I got. And give them the great people working at U-Haul I had they will have a perfect experience. These folks went way over their job Description to help me out on a Friday night before the Fourth of July. Thank you folks in Montrose Colorado at U-Hall.

daniel T. 
Évaluation :
5

Friendly customer service. Renting was a breeze.

Bart T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Great Experience

John U. 
Évaluation :
5

Always friendly and helpful!

ADRIANNE S. 
Évaluation :
1

They didn't have the truck I needed and it was double the price I was quoted. The service was terrible

dakota F. 
Évaluation :
5

Not a thing. Everything was great

jose A. 
Évaluation :
4

Trailer door was difficult to operate. Sliced my thumb when it broke free from a sticking point while raising

Dan A. 
Évaluation :
3

I was treated very well but when I went to pick up the tow dolly some of the lights didn't work and ended up not being able to take it and had to take an additional trip of 60 miles back to get my car after I moved. I still have not received a refund for the tow dolly or for the insurance that went with it.

Erika S. 
Évaluation :
5

No improvement needed. Thanks to Ashley And Tera for the assistance.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Tara is great and super helpful:)

Erica M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
3

This location has very nice people but they lost our key and had to send us in another Uhaul and then 10 minutes into our drive they found it and we had to go back to get the original. Considering the lost hour of travel time for looking for the key and then the vehicle exchanges the staff still were helpful kind and respectful. On the other hand the 1-800 number for Uhaul was a very different story. I called just to extend our time by one hour beings that we lost a hour and the woman that helped was down right rude and hateful. She told me I should just be happy I have a vehicle to rent because of the shortage going on.

Tanda C. 
Évaluation :
4

Truck was dirty inside and out. Back was sweet but can had trash in it and outside was dirty. Facility couldn't find my contract right away. Truck drove good.

Brian H. 
Évaluation :
5

In general we paid for four days and we only needed two and 1/2...that means we over paid by 40 %.

ROCKY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawna L. 
Évaluation :
5

Pay customers for tire repairs they had to pay for ,27,17 $, because we could not contact anyone at u-haul for a pre approval for one of your own stores to repair the flat. Not very good customer service from the u-haul company!!!

JAMES A. 
Évaluation :
5

Excellent job on the dealer an personal. I have used this location several times for my hauling needs in the past an will in the future. Always courteous, equipment is perfect, no surprises. I'll be back. Thanks Mac

JOHN M. 
Évaluation :
5

Friendly and helpful.

Ray L. 
Évaluation :
5

Tera was very helpful. She went out of her way to make this work. Truck was in great condition. Very helpful.

BRET C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Georgann M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERT H. 
Évaluation :
5

Extremely helpful service!

ALEXANDER B. 
Évaluation :
5

Seamless move. Great job with communication.

Becky C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
3

I had reserved this trailer at a different location to be picked up at an earlier time. The trailer was not at that location so we were sent to this one. The bad experience has nothing to do with this location but the website allowed me to reserve the trailer at the other location to be sent to this one, which was not even open yet

Sara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick J. 
Évaluation :
4

The only issue we had was finding the location. There are multiple UHaul locations in Montrose, and we went two two different locations that were wrong. We had to call to get additional directions after two other locations were incorrect.

Scott O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL W. 
Évaluation :
5

My experience was good.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

Great Job and Service!!!

darin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kyle J. 
Évaluation :
5

Keep doing everything the same

frank O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl B. 
Évaluation :
4

Trailer had not been washed on the exterior.

Tom R. 
Évaluation :
3

The mobile app sucks and put me behind schedule

Amber R. 
Évaluation :
5

Tara and her crew are awesome! Outstanding customer service!

ALBERT B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharron G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

felix P. 
Évaluation :
1

It was not the location itself. It was the entire on line check in process that had many flaws. I was alerted the day prior by text and email to "pre-register". A process that took more than 15 minutes each time because it did not like the picture I was taking of myself at the time. On moving day it was as if I had not registered at all! I had to start from the beginning ! Again, it took about an hour to complete this process. Upon return of the vehicle, the on line program told me the mileage was wrong. THE PICTURE! then there was no where to go from there to help. No more Uhaul for me. I also tell everyone I know about my experiences.

CHRIS L. 
Évaluation :
5

Excellent staff and location. Keep up the good work!

Mark O. 
Évaluation :
5

Very nice folks. We've dropped off twice here and all has gone well. Nice professional-looking facility. Is there a reason this trailer does not have a built-on jack? It would have been convenient at one point during the unload to take the trailer off my truck. I suppose it has something to do with accidents your clients have had in the past?

Raymond E. 
Évaluation :
3

The mobile option was nice for a Sunday rental. But.. I wanted a 9 ft van and was told I had to rent a more expensive 15 foot truck. When I got there to pick up my truck I saw 2 10 foot trucks that piled have been the same price as mine. And guessing because I shorted my usage guess by 2 hours was then charged double. Not impressed with anything U-Haul

Ramona B. 
Évaluation :
5

Everything was amazing here! Staff was great, and this transaction made my move so much easier. Merci.

Deb S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michelle D. 
Évaluation :
3

very nice , but charging me if I don't submit a review? shady.

Kelly C.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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