Customer Reviews for AJ Salvage Inc
(Concessionnaire U-Haul dans le voisinage)

239 évaluations

140 29th St E   Saskatoon, SK S7L6Y6

(306) 500-9627

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 7/1/2021 - 7/2/2021: Fermé
  • 8/2/2021: Fermé
  • 9/6/2021: Fermé
  • 10/11/2021: Fermé
  • 11/11/2021 - 11/12/2021: Fermé
  • 12/24/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(306) 500-9627

140 29th St E
Saskatoon, SK S7L6Y6

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 7/1/2021 - 7/2/2021: Fermé
  • 8/2/2021: Fermé
  • 9/6/2021: Fermé
  • 10/11/2021: Fermé
  • 11/11/2021 - 11/12/2021: Fermé
  • 12/24/2021: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The online/mobile pickup system didn't seem to work properly but staff at the pickup location were super helpful and got us on the road right away. While we were loading, got a message from dispatch that the drop-off location in our home town was not available, but they set us up with extra time and mileage to make up for the inconvenience. Front end people were excellent. The online system needs a bit of work. Requested photos would not upload, and the credit card transaction did not add the local tax, and had to be added in a separate transaction. These should be relatively minor fixes but would improve the experience a lot.

Stephen J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WALLY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron L. 
Évaluation :
3

I wasn't allowed indoors due to Covid restrictions so my comments on the location only reflect what I could see from outside. Paved parking is great but the parking lot is pretty small and shared by staff; they had to get somebody to move their vehicle before I could hook up to the rental trailer. Fortunately the trailer i rented is light enough to move by hand or hookups would have been really challenging and returns as well.

Scott M. 
Évaluation :
4

I am a long time customer. The main concern in the past was availability(I had to travel 700km to get an available trailer once and 200 km another time. In the past including those above I had to repair three tires at my expense. Replace a back door locking latch and replace a totally wrecked wiring system that erupted in flames when I went.back to check the stability of the hitch and trailer status. Some trailers where booked in Prince Albert. So though I appreciate having the units available they definitely were not in proper condition. AJ was very good in helping repair the trailer I had to get from out of town though which had the broken latch so thanks to them. Lloyd

lloyd S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariam M. 
Évaluation :
5

I couldn't return the key to the lock compartment attached to the fence. They were both locked and in use. I couldn't get through to 1800gouhaul. I called to the Miller location. Spoke with jolene. She said leave it in the back of U-Haul with the padlock that I used to get in it at the start.

JJ F. 
Évaluation :
5

5☆

JASON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joilene W. 
Évaluation :
5

Staff person was very helpful and accommodating. Everything went smoothly and the unit was just what we needed. Online check in was efficient and we were able to confirm we had the correct hitch capacity prior to pick up.

Carl K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annie B. 
Évaluation :
5

Excellent service à la clientèle

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Murray S. 
Évaluation :
2

Do not charge extra fees and tell the customer it is for taxes which were not paid through the online booking.

Greg G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHELSEA W. 
Évaluation :
2

I was charged twice, once at pickup and once at return. I'm not paying 300 $for a truck

Caspar S. 
Évaluation :
4

Great service at this location

Bill S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gunnar J. 
Évaluation :
4

I have rent a van with dolly, but unfortunately the dolly wasn't in the van and they charged me for dolly.

Fazal M. 
Évaluation :
3

I had basically no contact. Couldn't go in the building had to call. Attendent came took the keys and thats it. Yes it was quick but not great customer aervice in my opinion even with the pandemic restrictions in place it could have been better.

Janice J. 
Évaluation :
3

Have vehicle cleaned properly was very dirty inside cab and inside box aswell as outside of truck needed cleaning. Also was charged extra 10,00 $ for safe move when I did my online rental it said safemove was only 30,00 $ i am very disappointed with this considering we do not have alot of money being on social assistance. Overall tho was very easy to book the truck and return the truck aswell. Was so glad we did not have to have a credit card to rent this truck. May use again but hope we get a cleaner vehicle next time.

James Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy J. 
Évaluation :
5

Maintenance on vehicle was lacking. Two different styles of wiper blades. No windshield washer fluid. Rear passenger side tire sensor was on. That sensor to let you know if you are driving "green" or not for best gas mileage as broken. Not sure it is always suppose to go into tow/haul mode everytime you start the vehicle. Overall be nice if it was actually maintained

troy C. 
Évaluation :
5

Please make sure customers know the address, the Google maps location is incorrect and caused some confusion.

Tamra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dhaka B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GARY P. 
Évaluation :
5

Appreciated the prompt friendly service and clean equipment! Truck was I good working condition and made a hard day easier. Merci.

Eric S. 
Évaluation :
1

Filthy vehicle, drove very rough, accessing the key was next to impossible as the lock was corroded and I had to use a screwdriver to move the letters, took me 30 minutes to get in , working outside in freezing temperatures and the app did dot work for me, had to access haul thru web browser, 8 calls to customer service

Laura W. 
Évaluation :
3

Trailer was clean inside. Very dirty outside. Did not want too, but had to touch back door to open it. Bearing grease spray all 9ver hubs. Not sure if hub where going to make the journey and back. Safety chain "S" broken. Self loading of trailers are far too heavy for the customer to do. This location is extremely small, too small. Trucks lining up and down the street. I have been a Uhaul customer for a few years now and this was one of the worse experiences. I will be back as one bad experience does not reflect all the other experiences.

Jim M. 
Évaluation :
5

It was a very smooth and quick process, especially with using just your cell phone, it works really well.

REBECCA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arnold N. 
Évaluation :
3

There was almost no fuel in the truck when I picked it up and the website isn't compatible with Firefox so it took me twenty minutes to get the truck and then I had to go put of my way in a 26' long truck to get fuel before loading, which put me an hour behind

Jacob G. 
Évaluation :
3

First off, booked truck for a Saturday. Problem #1, location is closed Saturday, U-Haul call centre says hey, no problem, pick up Friday and it's yours all day Saturday at no extra cost. Drop unit Saturday night, piece of crap website to process return means I "return" truck Sunday afternoon, charge an extra day. OK. Truck is as dirty at dropoff as when picked up, so hey add 25 $for "cleaning". Oh, when picked up, the web checkin has a photo of a broken mirror but none of the smashed in right front corner of the van body, so maybe the aforementioned POS web check in let me add those photos, or maybe it didn't. At least they're time stamped in my phone. The overview would be that you should rent from a location that's open on the return date, so you don't get charged a bunch extra. That and U-Haul should really improve their website.

Steven P. 
Évaluation :
5

Trailer was ready to go. Customer service was very good.

Jared B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun R. 
Évaluation :
2

Would appreciate much better customer service.. and proving information was very poor. Needed more help from front-end.

mahfuzur R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela L. 
Évaluation :
5

Make the online check in experience a lot more online. The fact I still had to go into the office (that wasn't open because of COVID) I was put on hold for 10 minutes in the cold waiting for someone to have time to take my call so I could get my keys

Justin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

The lady that helped me was terrific very nice and extremely helpful!

stephan W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daryle P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lilah M. 
Évaluation :
3

The vehicle I was given for my move was not cleaned inside the cab. It was sticky and covered in some sort of spilled beverage, the floors were dirty and the dashboard was covered in dust. I still have not received any sort of acknowledgment.

Ally M. 
Évaluation :
5

The truck passenger side mirror was difficult to position The defrost took long time to clear windows.

Karen D. 
Évaluation :
5

I did a mailbox after hour drop off. no issues.

Jane M. 
Évaluation :
5

The lower drivers side mirror was broken which made it difficult to see close traffic on the left side. This absolutely should have been fixed before deeming this vehicle roadworthy. The pickup process through the app did not work also. This was very frustrating. It took an hour at least for us to actually pick up the vehicle after calling the 1800 number. Finally we were able to do the process on a web browser but there were still annoying bugs especially when uploading photos. I would not recommend the 24/7 mobile pickup option to anyone. Very frustrating. We will not be using your services in the future.

Brydan S. 
Évaluation :
3

Phone pickup and the U-haul app are the worst ever. The app failed to progress beyond taking a self photo. Had to switch to the website which would time out after about 15 seconds while you tried to scan your drivers license. I did NOT receive the moving blankets, but was afraid that if I disagreed with the billing I would need to start again. With the long waits for support or chat, it took an hour to pick up this truck.

Andrew A. 
Évaluation :
3

Explain where the truck will be located so the customer doesn't have to search for the truck. Make sure the equipment ordered is actually in the truck.

Jenai B. 
Évaluation :
1

Because of COVID the office was closed and everything was done over the phone. They confirmed some details, took my payment, and told me to hook up to a trailer with a specific number. They didn't explain anything else, tell me how long I had the trailer for, or told me about that I would be getting a text message about looking for damage before I left. I was so busy hooking up that I didn't even notice the text message until it was too late. I asked for help with the hitch while on the phone, right after I paid. The guy came out, hooked me up and walked away. No one helped me check that the lights were working and I was by myself. They weren't working, so I had to call and wait for someone else to come out and help. I recently rented a smaller trailer in Alberta and it was given to me for 48 hours. I didn't ask for that, that's just the way it was. So I assumed this rental was also for 48 hours, as AJ salvage didn't tell me any different. It sure wasn't a 48 hour rental. There were numerous issues with AJ salvage, but the fact they didn't care about safety (helping with the hitch and checking that the lights were working) is a significant concern. Not telling me about the length of the rental or to check for pre-existing damage could have really, really financially impacted me.

Craig E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KORLA P. 
Évaluation :
3

Interior of truck cab was dirty. There was a gatorade bottle and napkins in the door and crumbs and other stuff in the storage areas in the dash/console storage areas. Lady that booked me in was very nice and helpful.

Logan T. 
Évaluation :
5

Great service! Very efficient and helpful!

Alden W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alden W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edzel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alden W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phil G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Very helpful and friendly service at this location. Much appreciated and would definitely return to same location again.

jason H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon M. 
Évaluation :
5

Brown wire from trailer to extension is broken and get a bad connection so the light at night may or may not work depending on the connection. Need to disconnect connection to see where the issue is.

Alden W. 
Évaluation :
2

Cargo van was very dirty both inside and outside.

Marcelo C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Blair R. 
Évaluation :
1

Got overcharged

JAYESH P. 
Évaluation :
1

Pick up the phone and don't put customers on hold for 30 mins and then disconnect the line before hearing their queries. I couldn't get hold of anybody at U-Haul Saskatoon for 3 days in a row. I booked a 26' and just a day before the move I found out that it's a 15'. They changed it without letting me know. It screwed up all my plans and I had to do two moves just to fix one problem as there weren't any 26' available afterwards. Your customer service at all U-haul locations are very poor.

Sayed M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meckenzie D. 
Évaluation :
3

I cannot comment too much on the drop site as it was very hands-off...

Rudy V. 
Évaluation :
5

Awesome service and friendly, conscientious staff. Will use again.

Alan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alden W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken R. 
Évaluation :
5

Great customer service. Will use again!

justin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alden W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arnold T. 
Évaluation :
4

A little bit out of the way to find

Jason T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Howard B. 
Évaluation :
2

Useless. No place to pull in to get the trailer, the lady was rude about moving a vehicle to get the trailer. She gave no assistance in setting up the trailer and the instructions wouldn't load properly. Then she left no spot to park the trailer when I was done! Horrible service will never recommend this uhaul dealer.

Kira N. 
Évaluation :
5

Was great and efficient to deal with.

Alden W. 
Évaluation :
1

Terrible service. Tried calling 6times. In total On hold for over 45min and never spoke to anyone. Took over a day to speak to someone. Then they put me on hold again. Was forced to just leave the trailer there. I will never deal with this location ever again. Plus The car hauler was terrible,in rough shape. Plate was hanging off. Chains/hooks broken and bolted together. Must have been bent because it shook my truck the whole time.

Simon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jay E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cassidy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alden W. 
Évaluation :
5

The rental trailer was ready, in good shape, and clean. The staff were excellent to assist with the entire process!

pat O. 
Évaluation :
2

I was charged for extra services -35 $ that I did not receive, and another email for an additional payment of 45 $without any explanation!! Trying to sort this out through customer care, hope they are helpful

Shreyas J. 
Évaluation :
5

Always a pleasure

Jason S. 
Évaluation :
1

Completely revamp your self check-in/pick up. Awful experience!

Colin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melodi K. 
Évaluation :
5

We have rented here twice, positive experience both times. Friendly service, helpful, highly recommended.

Darren L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly B. 
Évaluation :
5

The pull to release brake is falling off, and the previous renter left some weird sticky metal baseboards in the truck. However, the service was fast and efficient, and I'll definitely be coming back next time I need to rent a truck!

Caspar S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

louise M. 
Évaluation :
3

I would like my money back

Plasid I. 
Évaluation :
2

Difficulty with self check in. Location closed on a Saturday!!! Took close to an hour to get location setting established on cell phone. Help line was satisfactory. No info given re: location of keys. Felt like an escape room which can be fun except when you're on the clock during a moving day. Vehicle was not cleaned. Not cool during a pandemic.

Neil M. 
Non reviews have been submitted for this location.

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