Customer Reviews for AJ Service Repair
(Concessionnaire U-Haul dans le voisinage)

204 évaluations

39 Fairforest Way   Greenville, SC 29607

(864) 438-0832

Heures d'ouverture de l'établissement

  • Lun : 9h am à 3h pm
  • Mar : 9h am à 2h pm
  • Mer : 9h am à 4h pm
  • Jeu - ven : 9h am à 5h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(864) 438-0832

39 Fairforest Way
Greenville, SC 29607

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 9h am à 3h pm
  • Mar : 9h am à 2h pm
  • Mer : 9h am à 4h pm
  • Jeu - ven : 9h am à 5h pm
  • Sam - dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYANT J. 
Évaluation :
3

Was not given credit for putting extra gas in truck. When I asked the woman at the desk, she told me u-haul does no such thing, even though I offered to show her a contract where I had received credit from U-Haul before

TYWAIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY D. 
Évaluation :
3

I wish the representative told me this location would be closed and I would have to do self check out but she didn't. So dry on the phone. On top of it all, the truck was dirty! Not saying that it's a deal breaker but I do not want to be charged for red dirt! I don't have a dirt yard. Plus the lock in the back was extremely hard to manage. I had to get a stranger to help me!

Fallon H. 
Évaluation :
3

We use the app to sign at the location , however All we had for service there was 3G on our phones. It took just under 40 minutes to get through the process, which we found unexceptable. The cost was acceptable but just wasted too much time there, on return met a workman there who said they had WiFi but we were not informed of this. Just not the best experience

Michael S. 
Évaluation :
1

charged me for stuff i didn't use as well as bad service

savanna K. 
Évaluation :
4

When I ordered the truck I also reserved a hand cart/truck and blankets. The original pick up location switched me to another location. That location didn't have the hand truck or blankets. It seems that if you reserve something it should be made available, regardless of the pick up location. Also, the truck had leftover trash, including a face mask and empty drink bottles. Very unsafe during COVID. The headlights were pointed up too far, so it was very difficult to see the road in the rain, fog, and ice through which we had to travel. Overall, we got the job done, but it should've gone more smoothly.

BRYAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake M. 
Évaluation :
5

The staff were super helpful and got me what I needed.

SHANE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARVEY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damien S. 
Évaluation :
4

it would be better for U-Hail to have a better function for where to returning trailers on thee end of the trip. As I didn't have access to my information at the storage facility when I wanted to turn in the trailer earlier than the truck. I was originally told that I could turn in the trailer where the truck was to be turned in. Then not given good information from that U-Hail store. I spent an hour trying to find a place clear on the other side of Lawrence KS. I used up about 1/4 of a tank of Gas in the 26" truck pulling the trailer through in town traffic. This incident was not handle very well until I Got to the only location to turn the trailer in.

GERALD DAVID B. 
Évaluation :
4

The manager, Tracy, was outstanding and very helpful. However, I was very frustrated when I arrived at her location. My reservation was made for the Wade Hampton location and rerouted without my knowledge. I did not receive a call, text or email to confirm or to let me know. When I arrived at the Wade Hampton location, the young man just stared at his computer screen, clicked, clicked & clicked some more. He never made eye contact and simply told me “that traffic changed my pickup location”. He had no solutions for me and no apologies until I continued to ask why & how this could happen. When I got into the truck, I was almost knocked over by the smell of old funk and cigarette smoke. When I turned on the AC, it smelled like a wet dog. The inside windshield looked like someone had spewed a drink all over it & the entire interior had not been cleaned in months or years. The truck worked fine and got us there in one piece which is the main thing and I am grateful for that. We were finished unpacking early, so we returned the truck early. A few minutes after 6:00 pm, we dropped the truck off at the designated location. No one was there, so we used the drop box for the key. The next morning, I got a bill. I was over my miles and was fine with that charge, but I also received a 20 $fee for dropping the truck off after hours. I was very frustrated by this since I didn't know about this fee and I got the truck back early. It seems that getting back early might be a help to your team instead of causing me a penalty.

BENJAMIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laura L. 
Évaluation :
5

No complaints. Staff was friendly and helpful and equipment was ready on time.

Carl E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER W. 
Évaluation :
4

This location does not cash or no ey order. I wanted to pay in cash but couldn't. Getting funds put in cards in order to pay was the only thing I didn't care for.

Stacie C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VANESSA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luigi C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean-Christophe M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold E. 
Évaluation :
5

It was the day off for the faculty but the Uhaul customer service line was very helpful in completing our return. Merci.

STEPHEN O. 
Évaluation :
3

The cell phone pickup was a disaster

Larry W. 
Évaluation :
4

No one was there. The store was not open.

Sherlon F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gene S. 
Évaluation :
3

AJ Service was the third attempt in this market area to drop off this car hauler. Location was dicey but personnel we helpful and offered to email receipt. Two previous attempts to return were epic fails and unsatisfactory. The WeStar Truck/Travel Center in Cowpens, SC had no personnel to accept returns and if I dropped myself they could not provide a receipt. The second location, an actual Uhaul rental and storage facility at 24 Roper Mountain Road, Greenville SC was actually proud he would not accept my return due to "no room" on the property. The return hassle greatly diminished my overall Uhaul experience.

michael A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcos P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Akeita D. 
Évaluation :
2

Trailer was parked in the mud, so there was no way to walk around it. I was given the wrong key, and had to go back in to request another one. Receptionist indicated that the gas tank was full, but it was a quarter empty, and I only realized that after I had left. There was no one available to answer questions about how to operate the trailer. Blankets were supposed to have been on the reservation, but they were not, so I had to stop by another uHaul location to pick some up.

Fernando A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan D. 
Évaluation :
5

Drop off after hours but they followed up via email on Monday- great job at both locations

Marlajan O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jimese O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
2

they charged me for gas and I put even more than what the truck had when I picked it up...I have pictures to prove it

omar H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
3

The woman was very nice who worked the desk and they did help me get the hitch on the car. However, the outdoor area was very unkempt and not very inviting. Also, I wanted to lock the trailer onto my car, but was unable to so.

Gail V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan L. 
Évaluation :
4

Everything was fine

Joseph T. 
Évaluation :
4

S.O.

Gail W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marjorie B. 
Évaluation :
3

Lot where equipment is stored need to be cleaned up grass and ant beds and used equipment and junk cause trip hazards

Thomas B. 
Évaluation :
1

I was charged an extra day for the dolly that I brought back at 12:37 the next day

James M. 
Évaluation :
4

Trailer has obviously been in a wreck, left fender was pretty crunched, but it didn't inhibit function. Trailer was clean, and the complementary moving blankets were really nice! Employee was super nice as well! UHaul customer service always does right by me and it is appreciated!

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arthur S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kendall D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carol A. 
Évaluation :
1

Never.

ROBERT M. 
Évaluation :
4

Facility is dirty and uninviting to approach. The gal who works the desk also did the trailer hook-up and was pleasant and helpful.

Lynn F. 
Évaluation :
5

Equipment was clean and in excellent condition, the best we've rented so far from Uhaul. Customer service was great. Would definitely rent from here again.

Johna B. 
Évaluation :
3

Dropped off after 7 but spoke with someone prior to the drop off location, but didn't speak with anyone while arrived, the number outside if the building wasn't an accurate number to call just to verify drop off, not even a 800#.

Angie W. 
Évaluation :
5

Easy to find. Friendly staff. They were very understanding of my frustrations with Uhaul concerning the reservation and the condition of the equipment. They represent Uhaul well.

Kenneth S. 
Évaluation :
5

Have less expensive optionL U-Haul insurance .

Robert D. 
Évaluation :
5

Everything was ezceptional, quick, and easy. Only comment is another customer asked about ramps and was told all trucks have them which is not the case for 10ft.

Kristina Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen E. 
Évaluation :
5

With this pick up location they were very friendly they went above and beyond due to the fact that I was advised by customer service that this location would have the items that I needed to hook up a truck and they did not have the ball that I needed to Hitch to my truck nor the light switch that I needed to connect to my vehicle to the trailer. This location was very nice because they actually let me buy their ball from off of his personal vehicle as well as his light switch to connect from my truck to the U-Haul trailer. I'll recommend this location to anyone amazing job.

EBONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel K. 
Évaluation :
1

I have outrageous charges i turned the car in last night on 2/22 with the gas back where it was i will not be paying 51 extra dollars and i also saw a charge for moving pads which i did not purchase

Chertin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry B. 
Évaluation :
4

Great customer service. It was fast and efficient.

MOULY M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

hayden B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hemophilia S. 
Évaluation :
5

great experience!

BRUCE M. 
Évaluation :
5

Staff was courteous and understanding!!

Beneka S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Megan P. 
Évaluation :
5

Very helpful and accommodating.

Joseph A. 
Évaluation :
3

Back of truck was filled with leaves,trash, and mud. I had to clean it before I could load my belongings. Truck cabin was filled with ants

Kelvin P. 
Évaluation :
3

The proprietors are very nice and helpful.

edward S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl W. 
Évaluation :
5

My only comment is main office has limited hour. But experince and staff was excellent

aloysius T. 
Évaluation :
3

Proprietor was very accommodating. Only suggestion is when customer service called to give me this location pick up, I didn't get street number, which was my fault too. Fortunately I eventually recognized the equipment as I was looking for it. Merci

John M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AJ T. 
Évaluation :
3

The pick up process was smooth and easy. Location appearance was a little rough but the service was superb.

Scott C. 
Évaluation :
5

Some of the Moving blankets smelled bad.

Brian B. 
Évaluation :
5

Everything was perfect

Christine V. 
Évaluation :
1

I received an unprofessional voicemail at 10:45 Saturday morning stating that if I wanted the truck , I needed to come and get it because they closed at 12 noon. It was 10:45 NOT 11:45. When I arrived at 10:50, I was not greeted. I was literally thrown the keys and told that I would have to find the truck myself. Luckily it was in the front. Every time that I have rented in the past, the attendant has gone to the truck with me to confirm mileage , gas level and to insure that I did not have any questions. The attendant has locked the doors and left at 1110 before we left with the truck. I will NEVER rent from this location again. II have used Uhaul several times over the last 35 years and I have never encountered. such rude and unhelpful behavior. Also, the back truck door opened and we could not close it. Overall BAD SERVICE and BAD EXPERIENCE.

Althea S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M. 
Évaluation :
3

Everything was in good working order but the trailer had not been cleaned out and just got a few items dirty.

William P. 
Évaluation :
4

Brake light came on irregularly

thomas M. 
Non reviews have been submitted for this location.

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