Évaluations des clients AKAM Market

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de AKAM Market

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Miguel N. le

Évaluation :

The inside of the truck was filthy. Looks like the previous renter spilled a drink. It smelled and there was dog hair stuck to the spilled area. I wore gloves to be safe. These vehicles should be clean between rentals. Next time I'll cancel and go someplace else.

jay b. le

Évaluation :

Le client n'a pas laissé de commentaire.

rosa r. le

Évaluation :

Tener todos los papeles de firmar listos para que la espera sea menor

ronald k. le

Évaluation :

Do the vehicles have shock absorbers because they bump and rock on flat smooth services

Robert S. le

Évaluation :

Easy to deliver the truck to and great experience! The agent inspected the truck and calculated the extra mileage and accepted our payment in a very professional manner. Highly recommend!

Scott N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shayna G. le

Évaluation :

The lady that was working was nice and helpful to me, but they are also a gas station, so many people were stuck waiting to pay for gas/drinks/cigarettes/etc. because the other worker decided to be on his phone the whole time for a personal phone call instead of doing his job. This is very unprofessional and I felt bad for the customers waiting and for the lady helping me, because she can’t do everything herself.

David B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Melissa F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nathan O. le

Évaluation :

Less on price per mile, the standard is 79 cents per mile, but cuts profit in half and dosen't leave much for reinvestment if needed.

John G. le

Évaluation :

Nothing honestly. It was a 5 minute process picking up and dropping off. The people were very polite and helpful. Super simple process. Will definitely use this location for pickup/drop offs in the future since they’re so quick and know customer needs so well! Thanks! Made a stressful day way easier!

Nora A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Neilsa T. le

Évaluation :

There was nothing to improve!

William S. le

Évaluation :

Only 1 person working the counter at this gas station with mini mart. Took about 25 minutes to get checked out.

Colin M. le

Évaluation :

Great upkeep on the vehicle. Good customer service.

Mark K. le

Évaluation :

Flawless Pick Up and Return with Excellent Customer Service. Also, a Plus to be able to Rent/ Return on a Sunday.

Luz R. le

Évaluation :

Nice attendance with the client. Great people. I definite recomended. Thanks.

Terron Q. le

Évaluation :

Le client n'a pas laissé de commentaire.

GRACE U. le

Évaluation :

Great available great service

William W. le

Évaluation :

Need check out to be when you return not be told I am busy then take 10 people in line after you you were told that. Paying customer not Matter what.

Edward M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Beth J. le

Évaluation :

People there were all friendly and helpful. Truck was ready and good to go.

EDWIN G. le

Évaluation :

Nothing. Customer service was excellent. I will recommend all my friends to get their uhaul from there

Stewart S. le

Évaluation :

The guy at the location was great! He was very helpful. The truck however, smelled like smoke in the cab and there was a leak in the Mother's Attic.

Chris D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Theresa S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kathy D. le

Évaluation :

Driver's Side Sun Visor Missing. Conflicting Info Regarding Needing to purchase the Insurance. Was told by another Uhaul Dealer can use car insurance but was told from the dealer I ended up renting with it does not. Therefore, I felt the need to purchase for piece of mind but would have preferred not to spend the extra $14 if not needed...

Sally W. le

Évaluation :

The guys were great!

NICK W. le

Évaluation :

Ensure the clerk knows how to perform a one-way rental.

Donna B. le

Évaluation :

I have always had very polite individuals to help me and this time was no exception, especially by the woman who works at the Market (usually during the day)..

Vivian E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sammy S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jason S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Matthew P. le

Évaluation :

I ordered moving blankets but there were none available in the truck. Otherwise the location and service were excellent.

Oneil H. le

Évaluation :

Nothing!! The attendant was polite

Sorina S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Adam T. le

Évaluation :

Friendly staff, easy location, open late!

THOMAS c. le

Évaluation :

Le client n'a pas laissé de commentaire.

Scott C. le

Évaluation :

The cashier had no idea what he was doing. He had to FaceTime his supervisor. It took forever to get the paperwork and everything taken care of. The gas level that was on the paperwork was very different than what was in the actual truck.

Michael N. le

Évaluation :

Continue to keep it simple. There was no pressure to sign up for additional fees or costs. Sunday rentals are a plus. Very helpful that the store is also a gas station and convenience store.

Jerome E. le

Évaluation :

Le client n'a pas laissé de commentaire.

rebecca w. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles B. le

Évaluation :

Was dounle billed by this location. Waiting for it to open to see whats going on and why

fred m. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carlos B. le

Évaluation :

When I was asked to put gas in it, their gas pumps didn't work. They also seemed to not know what they were doing when they were first setting the paperwork up

rita w. le

Évaluation :

Not try to overcharge customers. Will never use them again. Customers who overheard the conversation of disputing my charges commented on my behalf that I was treated u fairly. After much dispute, the finally charged me correctly. SMH

fred m. le

Évaluation :

Le client n'a pas laissé de commentaire.

MIHAI D. le

Évaluation :

offer manpower

Aignee R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jordan H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shannon A. le

Évaluation :

.79 cents per mile is excessive when we have to refill the tank. There is no reason for it to be that much. The flat rate was reasonable and the ease of reserving and obtaining the truck, but the flat rate needs to be less.

John M. le

Évaluation :

The phone numbers the have listed no one answers and the mailbox is full. I tried for over 8 hours and never got a live person.

Gregory M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph I. le

Évaluation :

Nice place to rent from. Very helpful and checkout and return was super quick. The only confusing thing is that the website has Karam auto but I couldn't find that moniker anywhere when we got to the location. It was a Sunoco.

Stephen P. le

Évaluation :

Le client n'a pas laissé de commentaire.

José H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Raymond L. le

Évaluation :

Very easy hassle free experience, I was very pleased with everything. Will rent U -Haul again

lori s. le

Évaluation :

We had reserved 15 blankets, but there were only 8 available at that location. We were picking up some new furniture to transport to CT. If the furniture store had not been gracious enough to give us some of their blankets the furniture would have been ruined. If something is reserved you need to know it is available.

Ernesto I. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edith S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tomas S. le

Évaluation :

Gas stations are the worse location for U-Hauls. Wait time is too long. Cashier has to take care of gas station customers and do U-Haul reservations at the same time.

JOHN S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gladys R. le

Évaluation :

Everything was fine. Easy check out and check in. Staff pleasant and professional. Van was nearly new, and was very easy to operate. Great experience.

Dan W. le

Évaluation :

Poor service, poor equipment, site was not prepared to handle UHaul and do their convenience mart business.

Wilfred S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Karen S. le

Évaluation :

Returning the truck after hours was a breeze.

Brian P. le

Évaluation :

I didn't think I'd make it to my destination and back again. Charged more than double my quoted price from U-Haul. Was given 40 miles for usage. Took 42 miles, charged 2 miles over. Never again will I use you.

MERRIELLA M. le

Évaluation :

Outstanding service, I needed to get a larger U-Haul and they were able to make the changes right there on the spot. I really appreciated that cause I was on a tight time schedule to get everything done in 1 day from Lancaster PA to New Castle DE

Bob R. le

Évaluation :

Lebanon, PA location is only 6 miles from our home. The personnel was not very helpful. We wanted a 15' truck, but the young woman said we could reserve it, but it may not be available?? She said we could go to another U-Haul in Lancaster. We did not want to go that far, I asked how to contact them and she gave us the phone number for E. Petersburg, PA. We Made a reservation for the truck to be picked up at that location, but when we got there the truck was sent to another location in Lancaster, PA by the Traffic Control?? We had to go 30 miles total to get this truck and it cost us more money!! We had to use our GPS to get there and it was at a Sunoco Station and it was so busy it took about 45 minutes before the person could wait on us. The gentleman was very nice and felt bad that we were put in this situation by the Company. We had used U-Haul in Lebanon, PA many times when our daughter was in college and after college to move her things. We never had a problem before because the 2 gentlemen who worked there knew their job and helped us. However, the young woman and the young man who work there now were of NO help. The man said nothing, the woman made no eye contact and stared at the computer. Maybe they need more training in customer service, communication and knowing their job. They did not even offer to make the phone call for us to the E. Petersburg location!! NOT Happy about our experience or the extra money we had to pay due to the pick-up location being changed and we were NOT notified. Please note that the people at E. Petersburg location were very nice and surprised that the truck was sent to Lancaster. We don't plan on using U-Hall again.

Laura A. le

Évaluation :

Though the gal at the register was fabulous, the truck had a stuck emergency brake. Light was on and it dinged the entire day. Made a stressful day even more aggravating. Did inform the gal at the register before we left that it was beeping etc, she said they knew and it was okay to drive that way.

Jeff C. le

Évaluation :

Service is too slow. There is only 1 person there. It is a gas/convenience store, every time a customer walks in, he pushed me aside and take care of them. Vehicle was driven for 13 miles and he forces me to put in another 5.00 for gas. he also automatically charge me 15.00 for insurance which I don't need. I have my own car insurance. I've told him when I pick up the truck. I usually goes to the store at manheim pike and was very happy with them. This is the last time I will go to this convenience store for uhaul service.

Brandon E. le

Évaluation :

Le client n'a pas laissé de commentaire.

janet t. le

Évaluation :

The staff were excellent to deal with- professional, helpful, and very interested in helping us out. The downside for the staff was that they were juggling multiple responsibilities related to the service station... in addition to handling UHaul customers.

Tyler H. le

Évaluation :

David was awesome at getting me on my way despite a busy store and some issues getting my credit card to register. Keep up the good work, David! Thanks!

Michele O. le

Évaluation :

Le client n'a pas laissé de commentaire.

LYNN H. le

Évaluation :

The attendants were very helpful and friendly.

Kimberly B. le

Évaluation :

Would not let us pay for uhaul with other payment than the card listed in the system. Did not have this issue before. Very unhappy with check out.

Thomas R. le

Évaluation :

Check out took a little longer than expected, but overall an above average experience, thanks.

Moustafa D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Colin P. le

Évaluation :

The man at the desk acted like I was inconvenient to deal with. Told me that he did not take drop offs even though uhaul told me to drop off there. Wanted my contract a credit card and run paperwork since it wasn't his truck? Did not have a drop box and did not want to help me. Finally relented and took the keys but walked away. Was less than helpful or professional.

Francis D. le

Évaluation :

Find a new place to have uHaul rentals. This please doesn't know what they are doing. I had to wait 40 min to get my truck I rented. I had this all pre arranged. The people in Lancaster location did not know what they were doing at all. Do not have this store do UHaul rentals.

Sheri P. le

Évaluation :

This location for pick up was a gas station and there was only one attendant working and I had to wait in between the attendant waiting on other customers. When he printed out the contract I was charged for things I did not request and was unable to be reimbursed for these items upon return of the truck. I was told that I had to call. I am not sure how this is right because like I said these things were added to my reservation without me knowing and the fact I couldn't get my money back right away is really unfair. I would not recommend this location to anyone and I am not a satisfied customer