Customer Reviews for Alabama Express Tires

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Alabama Express Tires

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SHAMEKA H.
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Customer did not leave a comment.

James M.
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Customer did not leave a comment.

Richard S.
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Nobody on duty at the tire business knew anything about the rental process except to have me call a Uhaul number written on the wall. This left me uneasy about what I was doing and not likely to recommend Uhaul or do business in this way again.

kojo W.
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U-Haul needs to be careful of who they work with. U-Haul had me return the truck and trailer I rented to a run down tire shop at 3400 Stillman BLVD in Tuscaloosa, AL. The shop was dirty. The employees were filthy and rude. The manager, a short middle eastern looking man, reported that I returned the truck I rented with far less fuel in the tank, so they could try and charge me for filling the vehicle with fuel. I will not be using U-Haul again unless it is the only option available. People beware of U-Haul, it's not what it used to be.

John B.
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Customer did not leave a comment.

Deborah P.
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They were surprised that I wanted a receipt when I dropped the truck off. It took some doing before I could at least get a signature on the pick up paper work.

Damon S.
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Salesman didn't clearly go over information with me about anything very poor customer service!!

Shirletta A.
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Customer did not leave a comment.

Beth H.
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It would be beneficial to your customers if this location were open earlier. The website said they opened at 7, the sign on their door said they opened at 8, but the employee in charge of my rental told me they didn’t open and wouldn’t be there until 9. He also seemed really confused about the rental process.

Keyana C.
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Charge me a cleaning fee for a truck that was dirty when u got it .

Stuart M.
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I dropped off the rental, was told everything was good and I would get an email. Then later that night I got an email saying they were charging me an additional $83.00 for fuel ( I left it with more fuel than when I picked it up) and for cleaning. I left it spotless. The $83 extra charge is a plain rip off.

Bruce S.
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Customer did not leave a comment.

Randall H.
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Inez M.
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Robert W.
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Bill S.
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Kevin W.
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They did not have the equipment I RESERVED. In fact, they had NO inventory at all. I was sent to another location. Why U-Haul corporate assigned them as a pickup location is beyond me. They were NOT who I selected during the reservation process. UNACCEPTABLE!!

DAVID W.
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Never again

Claude E.
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Customer did not leave a comment.

mike H.
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Billy P.
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John H.
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Our reservation was for 11:00 am, but the day before we received a text that the truck would be available at 3:15 at a different location! Well, this put us well behind schedule. We rejected the insurance when making the reservation, but the person renting the truck insisted we had to have the insurance to get the truck and that it would be refunded...this was an outright lie and since we were already over 4 hours late and couldn't argue with the guy we took the truck - he gave us no paperwork. Our reservation was for $141 and we were charged $191.75. In the past we have had good experiences with U-haul, but this was very disappointing. Please inform us how and when we will receive a refund for this unnecessary charge.

Victoria K.
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Had a small trailer attached to truck. Could not make the angle at the gas pump to refill before turning truck in. Asked attendant at Alabama Express Tires to unhook trailer so we could get gas. First he tried to encourage us to not fill the tank. When we insisted the trailer be removed he said it would be too much work for him. My sister and I unhooked it ourselves and then went for gas. Worst customer service ever!

WILLIE H.
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The service there was very good think you think you!!!

No reviews have been submitted for this location.

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