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ESTEVAN GONZALES
Customer Reviews for Alamo Feed Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This was not my original pickup location, my reservation was for R&S feedstore in Laredo. But when I got there, they had never heard of me or my reservation. I spent 90 minutes on the phone with uhaul between being put on hold and being transfered, before someone would help me. The nearest location ( supposedly) with my type of trailer was 2 hours away near San Antonio. So I drove a total of four hours to get an auto towing trailer. Only to find the next day when I returned my trailer to the uhaul at 8419 San Dario in Latedo, THAT location had had TWO similar trailers sitting on the lot the whole time , five minutes from where I was. Uhaul reservations are a sick sad joke. Incompetent, inacurate, and devoid of any concern for the customer!
John UnekisVery friendly and responsive customer service. Alamo Feed Store was a pleasant place as well. I was in and out picking up and dropping off. Will return here in the future when in need of a U-Haul truck or trailer.
Eliseo NeiraThank you Alamo feed store, you guys are the BEST!
Jeronimo CoronelPaige at the San Antonio Uhaul Regional Center is phenomenal! She helped us piece together a custom move, wanted to make sure every detail was right and took some of the stress/weight associated with moving straight off our backs and said "Here, let me take that!" A huge shout out to Paige! Thank you, kindly. Keep up the great work!
TRAVIS BEYEAGuy that was there to help me didn't speak English, no idea how to properly use it till I wat hed a u tube video. That was unsafe business in my opinion
Joe SaterdalenAlamo feed store always have been great! I love the people and the location! Thank you alamo feed store!
Jeronimo CoronelGreat service
Alfredo LealWe got excellent service
Veronica MaldonadoThe trailers need a Jack to be able to unhook from vehicle when it is loaded and you are alone.
Barbra NentwichGood customer service
moliere WardThe tow dolly I rented had issues with the ratchet strap. The ratchet would not release. It took about 90 minutes to to get the ratchet to release.
Curtis PinkneyReally appreciated the customer service. I will definitely come back if I ever need a moving truck
Laura MedranoYou were great
Richard BowkerThey were very polit, loaded and unloaded trailer for me. I will definitely be using this place in the future.
Victoria LopezGreat environment with well maintained inventory. Employees were welcoming and professional. Merci
Jeffrey EspinozaEvelyn is very professional, friendly, knowledgeable, she was so helpful. I will definitely recommend this location to my family and friends. Carlos hooked up and unhooked my rented Tow Dolly. Service is amazing.
FRANK ALFAROEverything was great!
Alan FrankEvelyn provided exceptional customer service!
Ryan RoccoEverything was perfect!
Alan FrankRien
JOHN STAUTZENBERGERMake sure trucks are cleaned out. Had to clean out a good concentration of rodent droppings from the back. It was very dirty inside the back and front.
Kenneth AshtonVery friendly, made a stressful moving day a lot less stressful. Merci.
Deborah PettyThe truck had food and trash in the cabin and in the back. The requested equipment was not delivered. The employees of the location were very friendly and accommodated as much as they could.
Kenneth AshtonTruck good. Tow buggy had loose piece so had to go to Lytle to get another. Employees not schooled on newer cars with fob on how to put car into neutral for towing. Had problems in OK so had to go to a O'Reilly. Luckily someone there new the problem. Need to school employees on this.
rhonda dietrichLike I stated previously, get to the drop off, its after hours no big deal. No lights to help calm any anxiety, the uhaul key return box was broken. There was no way to prop it up to protect the keys.
ALesha PetrunakThe representative was very helpful and respectful. I didn't have a reservation but the attendant took care of me and in a timely manner.
Juan SerraPick up location was awesome just disappointed in U-Haul as whole. I paid too much and because no 20 footer available so I had to upsize and drive 20 miles to a nearest location for 26 footer. So disappointed. I've had better
James RamirezKeep it the same! The people and equipment are on point!
Jeronimo CoronelS.O.
ISSA SYLLAThe website stated that they'd have our reservation guaranteed or else we get $50. Our reservation wasn't there, and we didn't get $50. I even asked about it.
James CrutchfieldMore rental equipment then I expected for such a small town. Nice to know I dont have to drive 30 miles to pick up a trailer or car dolly when I need one.
Timothy StolinskiExcellent service à la clientèle.
Luis RochaExcellent customer service
ralph ruizVery helpful and accommodating. Really appreciated the help they provided
Eric Meyernot a thing.! everything was perfect.! well maybe you can have coffee and donuts there for your customers. LOL
charles desalmeThe dolly light was out .. thanks Good we didn't get pulled over and got a ticket
Anna Madewelloffice was closed
Richard McCueThe back cab was left with debris, I made sure to blow the cab and the entire carriage and Ioad area when I returned it, would have liked the same curtesy when first opened the load area.
jose escobedoOne of the tire tie down straps was broken and unusable. I had to purchase a tie down strap to secure the vehicle to the trailer.
Russell HancockVery friendly and quick service. Turn in very smooth.
luis menchacaThe young man was very professional. 👍🏽👍🏽
Andrew LunaThis location was very convenient and it was open on Saturdays and I will use this service again and I appreciate everything
LISA BALLESTEROSThe process could not have went better. The equipment was just what I needed, and the service was first rate. Well done!
Mark LovelaceThey were so nice, helpful and efficient.
gary jettonPerfect
Alfred Lealprior renter returned two hours after my pick up time.
Tammi BurrisNothing, drop off was very quick.
Anthony PowersI had the 24/7 option selected for 7:30am mobile pick-up. Once I arrived at the location, the app did not allow me to start any process and stated I had to wait until the location opened at 8:30am. I called Uhaul support and waited for over 10 minutes, thankfully an employee was at the location early and was able to give us some assistance by changing something on the computer which prompted us to begin the pick-up process. However, the process was not efficient and excessive. Why would Uhaul ask me for other people's full name and phone number to verify myself? Who thinks of that? Why take my money and accept an appointment, only to ask me for other people's info so you can text them and then call them to prove who I am? Is sending a picture of my ID not enough? You already took my money so that line of logic doesn't add up. Additionally, whenever I was finally able to speak to a rep, she did not understand the situation and was of no assistance. So after entering excessive information regarding other individuals contact information, we were finally able to get access the keys, an HOUR later. The truck wasn't clean, and it only had 1/4 of a tank of gas… that's ridiculous. Also, the truck drove terrible. It was so shaky my furniture got damaged. Uhaul is nation wide, upgrade your fleet already. The only good part about any of this, was dropping off the vehicle and speaking with somebody who was nice. Other than that, I will be sure to never use Uhaul again and make sure everybody knows how bad your business is purely based from an objective standpoint.
Matthew TorralvaThis location was the exact opposite of what Edmond UHAUL was. Literally perfect. Great location.
RYAN WAYNE WHEELER