Customer Reviews for Alaska On & Off Road

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Alaska On & Off Road

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Larry S.
Rating:

Customer did not leave a comment.

Karen D.
Rating:

On line experience took way to long. There was even families in the lot trying to figure out what to do on their phones. It took an hour to check the truck out. It took us an hour to get the stuff out of the storage unit. Not user friendly. AND I did tell them I would be there between 9-10 am and they put noon in the computer so I could not get anywhere with the app....so I called the center and they suggested me going to Palmer, which was 20 miles away. When you have a working crew waiting, this does not fly! We wanted a picture of ours asses for your cargo pic, but decided we were too pissed off to expose ourselfs like that. This is crap! We had to also chip about 3 inches of ice and snow off of the rig, and it was so closely parked to another rig we thought we should fold inall if the mirrors! Your apps sucks.

DONNA P.
Rating:

Adjust the backup mirrors for shorter people.

RONALD C.
Rating:

Customer did not leave a comment.

CINDY F.
Rating:

Customer did not leave a comment.

Rhonda W.
Rating:

Customer did not leave a comment.

gary V.
Rating:

Customer did not leave a comment.

Mike C.
Rating:

Customer did not leave a comment.

Jeanna L.
Rating:

Customer did not leave a comment.

Ron S.
Rating:

The 24/7 service at this location is sketchy and fails often forcing several tries at loading photos and data. The whole 24/7 system is not very intuitive and not easy to follow for anyone who is not extremely smartphone savvy.

Edward S.
Rating:

Get the rental to use anytime

Ron C.
Rating:

Great business and service was top notch. Very pleased with the ease of this experience.

Courtney K.
Rating:

Very happy with service! Quick, friendly, explained things well.

KATHY T.
Rating:

Customer did not leave a comment.

Sarah W.
Rating:

Customer did not leave a comment.

Paulette B.
Rating:

Outstanding customer service!

Tim S.
Rating:

Customer did not leave a comment.

Brad E.
Rating:

Customer did not leave a comment.

Fred S.
Rating:

Perfect service couldn't ask for better.

Donna T.
Rating:

Be open about the condition of rental truck at time of issue. Truck in question had no air conditioning. Dealer new and did not divulge . Weather conditions were 80 plus degrees, dealer explanation this was a city rental and not authorized to fix air. If that was the case it should have been divulged at the time of issue.

Patricia F.
Rating:

Great service !

Miles B.
Rating:

Customer did not leave a comment.

Kelsea A.
Rating:

Customer did not leave a comment.

Robert S.
Rating:

No one was there when I dropped the trailer off.

Robert K.
Rating:

They helped me pick the right truck and were responsive my needs. I enjoyed working with them at every level

justin T.
Rating:

Great service all around

Paul A.
Rating:

Customer did not leave a comment.

NIKOLETA P.
Rating:

Alaska on and off road is wonderful. We appreciate them immensely.

NIKOLETA P.
Rating:

Alaska on and off road is wonderful. We appreciate them immensely.

NIKOLETA P.
Rating:

Alaska on and off road is wonderful. We appreciate them immensely.

James M.
Rating:

Customer did not leave a comment.

Michael B.
Rating:

Customer did not leave a comment.

Tony B.
Rating:

The back of the truck was not clean and there was either diesel or kerocene on the floor. The engine oil was 2 quarts low when I picked up the truck

Mariann M.
Rating:

Laura and Randy were so accommodating and pleasant to work with. I appreciate their kindness and efficiency. This is the location to get your u-haul!!

shirley M.
Rating:

Keep this particular vendor! So many others, in this community, were not open on Sunday. Many people move on a weekend. This particular one was extremely accommodating to my need to move on a Sunday.

Thomas L.
Rating:

Alaska On & Off Road was great! Professional, nice, clean and excellent service!

marie F.
Rating:

Customer did not leave a comment.

gretchen H.
Rating:

The electronic check in was too time consuming. In addition I wasn't prepared for it. What if someone can't get online when checking in?

jeffrey C.
Rating:

Great place!

David C.
Rating:

Customer did not leave a comment.

HEIDI H.
Rating:

I will definitely be back next time i need a uhaul.

Franklin H.
Rating:

Customer did not leave a comment.

Dave H.
Rating:

Keep up the good work, I recommend on & off road to anyone that needs a U- Haul.

Diana G.
Rating:

I put in the wrong date for my reservation and was contacted by AK On and Off Road to ask if I wanted the truck. They helped rebook the reservation. Check in and out were quick, professional and friendly. I'll be using them again. There was nothing I can say that needed improvement. Keep up the good work!

Genna C.
Rating:

Customer did not leave a comment.

Christopher N.
Rating:

Customer did not leave a comment.

Christopher N.
Rating:

Customer did not leave a comment.

Cal P.
Rating:

Everything 100%

Kyle H.
Rating:

Customer did not leave a comment.

Kara W.
Rating:

Customer did not leave a comment.

MICHAEL J.
Rating:

Customer did not leave a comment.

Patricia M.
Rating:

The vehicle wasn't cleaned, but that's nearly impossible in AK in the winter. Customer service was great! If I need another one, I'll probably return here.

Nikoleta P.
Rating:

This is our favorite UHAUL dealership to use. They are very accommodating. Thank you for all your help.

Nikoleta P.
Rating:

We appreciate the ease of service with working with Alaska on & off road. We will be their forever customer as long as we need rentals. Thank you.

RANDY R.
Rating:

Customer did not leave a comment.

DEBRA A.
Rating:

Customer did not leave a comment.

Mary B.
Rating:

Customer did not leave a comment.

CHAD H.
Rating:

Customer did not leave a comment.

JONATHAN L.
Rating:

Customer did not leave a comment.

larry M.
Rating:

I rented car dolly and no one inspected it or helped me hook up to it. When I got home home my brother asked me about left rear tail light. I contacted office and they asked me if I took the insurance, I explained that the the left rear fender was marked with X sicker at the tail lite area. It was the only dolly available so I used it although it was not in good condition. I was treated as though I was an inconvienence when I tried to rent dolly, did not seem happy that I reserved at another location and picked up at his as he has to split it with them and they would only make $5. I was also told that my full coverage insurance from St Farm would not cover dolly and that I would be responsible for the trailer value of $4k if I wrecked it. NOT A HAPPY CUSTOMER at all. Please call with questions.

TERRY W.
Rating:

Customer did not leave a comment.

Logan H.
Rating:

Laura was fantastic. Extremely helpful and made sure I had a good experience

WILL M.
Rating:

Everything good

JOHN D.
Rating:

The truck smelled like punk, then the charged me for cleaning. Will not use them or u-haul v agian. PERIOD!

Laurie M.
Rating:

I didn't actually go inside because they were closed, but I did speak to someone who was on-call and he instructed me to just leave the keys in the drop box.

Ramona T.
Rating:

Was really hard to locate no would answer the phone and the 800-number would only provide me with the name of the business, she didn't have the street address. without knowing the area was impossible for me to find I ended up calling back and was told she passes it a lot so she knows it's there, she finally gave me a physical address then I could use in my GPS and I found out that I started two blocks from it and now I was 5 miles away.

JOHN S.
Rating:

Customer did not leave a comment.

ted S.
Rating:

Customer did not leave a comment.

cindy H.
Rating:

Outstanding & very nice. The gentleman was very helpful, explained everything. Will definitely rent from this location again.

jamison R.
Rating:

Customer did not leave a comment.

BRET M.
Rating:

Customer did not leave a comment.

ARTEMIO T.
Rating:

Customer did not leave a comment.

MATT Z.
Rating:

Customer did not leave a comment.

Scot S.
Rating:

I wasn't able to return it on the first day because there was a lock on the front gate. Could have used that info before driving the 20 minutes to get there. They were helpful in getting me there after.

James S.
Rating:

Pick up location was very clean and personnel were great!

KELLY L.
Rating:

rude, argumentative, if I didn't have to rent again I would not go through this company.

Kelly L.
Rating:

Need to train employees better to not be so rude and to listen to what is going on and not ignore what the customer is saying.

chris E.
Rating:

Way to expensive for me. Thank-you for the service though.

BLAKE P.
Rating:

Richard is great to work with and will certainly go back in the future,will recommend this u-haul location to others.

SAMUEL P.
Rating:

Don't change location of equipment on customer without asking customer first. Uhaul should have moved the truck to Logan when they did not get me on the phone.

TAYLOR W.
Rating:

Great Manager in the store,

Pam P.
Rating:

They had just barely started the Uhaul business just a week before...They were learning, but were willing to do anything to make it easy for me, the customer...

No reviews have been submitted for this location.

Back
To Top