This location is great.
ROBERT M
Customer Reviews for Alaska On & Off Road
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Keep doing what you're doing, it's working well. Always pleased when renting from you folks.
Dante TCustomer service was great, excellent communication
Peter NExcellent customer service!
Nathaniel MTruck was nice and clean and mostly cleared of snow. It was a little frustrating to find out the bed of the truck was still full of snow when it was the bed that I needed and why I rented it. I had to drive it to my moving location while blowing snow all over people behind me to have the capability to remove all the snow.
Jordan KLe service a été excellent. Clear instructions regarding the rental and use policies as well as specific info for operating the particular truck efficiently in current conditions. Absolutely zero issues overall. I am grateful for the ease of the process, and the customer service I received was outstanding. Thank you!!!
Devon PAlways awesome rental experience..
Fred SNothing can be improved. Stellar interaction!
Aaron KKeep doing what your doing..
Fred SI can't think of anything. I will be using you Alaska on & off road again!
Alicia MReserving the vehicle was easy online and checkin was very efficient. Delightful woman in charge. She drove the truck to my car so I didn't have to trudge through the snow and, when I returned she met me at my vehicle and checked the truck back in. Effortless!
Claire SVery friendly and helpful. Felt like they had everything taken care of for my rental. Definitely will recommend to others!
Nathan KYou guys are outstanding. Pleasant customer service didn't have to hardly wait at all. Definitely will usually get again.
Chris POutstanding service and very professional!
TODD MVery competent staff. They took great care of me and my needs. Merci
Steven MMy experience was great. Very quick and easy.
Julie HExcellent service. Great location.
Joe CNot really the fault of the wasilla location. I had reservation in anchorage for a pick up truck when I arrived there was not one available in anchorage so had to drive way out if our way to get the truck and return it.
Brad SThe lady that works the front counter has great people skills
Lisa MI have rented U-haul trucks before from these people and always get excellent service at a very fair price. They'll get my future business as well.
ronelle wWent just fine
Jim SLe service a été excellent. We were happy that we able to get a truck as fast as we did. It was impossible to obtain a truck rental elsewhere because there were no trucks available. We have used this location a few times now and have been very pleased. Excellent service à la clientèle.
Carolyn RCustomer service was poor, will never get a uhaul from the location ever again lady was rude on the phone when I needed an extra day, she called the supervisor and he was completely rude said i had to have the uhaul back by a time after i was being charged for an extra day already, he said he will drive by where i was gonna drop it off at and if it wasnt there he will call the police and make a report for stolen vehicle, didnt listen to what i had to say was rude and un concerate because i had a speed bump in my move, i may never use a uhaul ever again, i end up with an extra $300 bill charged, said i clocked 180 miles and which i didnt do 180 miles, maybe 80 or 90 milesi took pictures of the milage before i drop it off, so rude and humiliated that the cops be called on me for an xtra day
Andrea LCustomer service is above and beyond, best U-haul location I’ve ever rented from!
Aileen KThe lot was dangerous to walk on and I fell on the ground trying to get in the truck. The truck was filthy. The windshield wiper literally flew off when I tried to use them to drive back in the snow. When I tried to contact someone about the wiper, I couldn't reach anyone.
Wendy BRien
Kim Nthere was no tape for boxing up my stuff, just having moving supplies at a place where you can rent moving trucks would be so very convenient. Also the truck I drove was the roughest driving truck I ever rented from uhaul. I let the clerk know when I checked in the truck.
Terri CWindow wiper fluid is essential on these roads. I had to stop repeatedly to get the mud off
Carol WGreat personal, helpful, knowledgeable. I would pick up at this location over the large facility in Anchorage. Very happy with equipment and experience.
Tim MI was originally supposed to be in person to fill out paperwork. I unknowingly was switched to mobile pick up and was a very difficult process. The app kept refreshing my pages and error codes kept popping up. Had I known about this process I would've started the process much earlier in the day to be prepared. I sat for almost an hour having to fill out information and get verified.
Tyler PRien
Joshua BI would highly recommend that vehicles are started the day prior to pickup and defrosted of snow/ice. My U-Haul did not start initially and took an additional 30-40 mins for troubleshooting and defrosting.
Rebecca RNothing. Laura who was the uhaul representative was absolutely wonderful in every way! She was very professional, honest, sincere, helpful, and answered all my question. Please pass on my sincere comments to her!
TODD MThe vehicle was mot parked where they said it was.
Deborah PLauds provided excellent customer service!! Traffic assured me they were open on weekends- Laura called to make special arrangements so a friend could pick up trailer during off hours. She was incredibly helpful and communicated w me every step of the way. I would highly recommend this Wasilla based business!!!
Dan MGreat and very friendly service. They went the extra mile to get everything ready for a safe trip.
Thomas BMake sure the vehicle is clean. Mud in the back of the truck and beer can in the cab.
Heather RShe is an amazing person giving awesome customer service 11/10 👍
WILL GThey did not have an auto transport even though I reserved one 1 1/2 months prior. I had to drive to Wasilla and back to get the auto transport, with cost me $69 in gas. I slammed my stuff together because it was 1 day early and they had no idea when another one would ever be available.
CARMEN RHave the vehicle I ordered several months prior available and be picked at agreed location.
Denis MEverything was great, can’t say enough how pleased I am!
Adrian OThe location is great, providers amazing. U-Haul itself is the problem. When you go a head and reserve a truck for three days for "local" you get shown a picture of the newer Ford 650's. When I showed up I got an old GMC with 140000 miles on it, with so much damage to the body and headlight housings you couldn't even verify that every scratch and dent had a "X" marking on it. Drove terrible. Really not satisfied that I paid near $400 to get something I wouldn't even expect my employees to drive. Surprised U-Haul even let's it have their name on the truck because if I saw someone driving it, it would turn me off from renting from U-Haul. Again, not the providers location's fault. The lady who helped me was awesome and they made it really easy. Shame on U-Haul for making people pay the same price for that truck.
Jordan FTo difficult to return trailer using internet!
Pete DThey scammed me out of a deposit on the car hauler they gave me attitude when I picked it up
Ken RThe tow dolly was rented to us broken, causing our van to flip over the tow dolly. We had to call roadside assistance and it took us an extra week to get to our location due to constantly having to stop to put the front left tire strap back on. It also did damage to our van.
Kelly PExtremely unpleasant staff ……………..
Shannon SKeep up the good work.
John FThe app is very glitchy and I get kicked off. I had multiple reservations for the same day and the app wouldn't show them or give me any information on my reservation. Luckily the customer service for the 24 hr line was good and I was helped getting everything straightened out. Talking with 2 different U-Haul location owners this is a common issue. But the location owner I worked with was very good.
Daniel TEnjoyed using U-Haul on Parks in Wasilla. Rep was attentive too our needs !! Thank you !!
Richard WNothing needs to be changed except to give the person working there a raise. 1,5 would be nice. The truck was clean but it looked like it needed to be retired on the outside only. The extra noise from the engine when it gets shut off, needs to be addressed.
Connie RExcellent service. Professional.
Joe CLaura was amazing, and heped us when our help fell through due to great weather. The date change was very helpful. The truck and equipment was spot on. Thanks for an easy move!!
LynneMarie OI wish they didn't have a stuffed dead moose head over the counter. If it was an antler from one who had died naturally that's one thing. But stuffed means they killed it. As a customer, I wish they didn't have things like that that can offend people, and turn people away.
Brendon mGarantee rentals locations as advertice and provide discount if the customer have to change their plans or pick it up in a diferent location. I drove 3 hrs for pick up the trailer, even if the webside says guaranteed.
Emmanuel MVery helpful with the truck rental. I needed extra time for the rental and Laura was very accomodating. Je les recommande chaudement.
Doug MMerci
Kevin WUpset I was told 57,99$ for a 1 day trailer rental from Wasilla location to Fairbanks. Then was charged ~130$ for a 3 day rental based on milage.
Keegan NClean vehicle between customers if it was not cleaned, do some maintenance to the vehicle. There was literally broken glass in the cab and food. All in all just terrible.
Corbin TSecond time we used this agency. The agent was friendly and expediant. Will use them again.
Fred GWe received a credit because the person who rented before us left the gas tank below a quarter of a tank of gas
Patricia JCustomer service was amazing! Great first experience renting a Uhaul!
Piera LI did have some trouble with the check-in app. I was uploading a photo of a scratch on the side of the truck. The indicated uploading for over 10 minutes, which made me think it was stuck. I navigated back to the dashboard and it said I was checked in, but I had not gotten to the mileage/fuel photo yet. This comment is mostly just input for the app team.
JUSTIN FPerfect Thank you
Jim MYour app for returning the truck sucks
Ethan KThe staff was very nice and helpful on the phone when we talked with them and warned that the parking lot was icy. It was a sheet of ice with no gravel for traction. Our car even started to slide sideways when we put it in park. Because there was not jack on the trailer, I had to jack the trailer up using our own jack on a very icy lot to get it off the car hitch. The location was closed on Saturday when we dropped it off, so there was no one available to help me.
Bernard WThe location was an ice sheet. I almost got the truck stuck because no one plowed or put down salt or grit. I And of course there is no service. No personnel was on staff and the self drop off technology did not work on my phone. I had to borrow a phone to check in on time. Also, I was given the wrong drop off by the clerk on Palmer. I was told to drop off at the uhaul on Trevitt. Pulled it up on my phone and followed instructions. Later I was called and told there was another drop off a half mile away, and I was charged and extra $50 or so with no explanation. Really disgusted with the lack of professionalism and atrocious service throughout this process.
Scott G