That Uhaul uses " bait and switch tactics " by giving you the wrong information with regard to actual mileage and then overcharges you upon return. Had I known the actual cost of moving my belongings I would have done something else. The gentleman that rented the vehicle to me did a great job but your people that handle resolution disputes suck. I will suggest Ryder to anybody else I know. I will never rent from Uhaul again.
David K
Customer Reviews for Alaska R&R Laundry & RV Park LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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John was well versed in the equipment. He helped me and my Dad choose the most economical truck for our needs. Friendly and professional attitude is served at this location.
Johnathan MThe owner was awesome - extremely helpful, kind and courteous - I would highly recommend them and plan on doing more business therein - the UHAUL truck itself while clean and functional needs suspension and more mechanical attention - I was informed by another UHAUL employee in Anchorage that their entire local fleets are in terrible shape and have been abused and as well had parts thieved off of them - when renting UHAUL in Florida we always rec excellent running trucks - sad it appears as though not in AK
Joseph AMaybe tell people about your locks for $5.95. I would have bought from you instead of the storage place. Would have saved me $38. Otherwise your service and equipment are exemplary. Thanks for a great experience.
cynthia lEverything was grade A... (aside from the trailer tongue not bring locked down on the tow ball and popping up when I pulled the 4 wheeler off. Thankfully, my Pop was with me, so we were able to get it back on. If I had been by myself, not sure I could have very easily.) Everything was ready for me. The people were super nice & helpful. Suggestion: pre-set up for contract online, so it is quicker than filling everything out there.
YVETTE OProfessional and easy to use service. Thank you!
Eva LI made the reservation online. First off, the website let me reserve a trailer to pick up in Anchorage. The next day I received a call saying the only trailer available was in Wasilla. If it's not available, why would the website let me reserve it. Well I decided to take the one in Wasilla anyway. When I get there, the guy didn't have my reservation information already. He asked if I wanted insurance, yet I already booked insurance. Then he asked where I'm Fairbanks I wanted to drop it off, yet I already booked it on the website to drop off in North Pole. He told me his system did not show North Pole as an option. How is his system different from what I booked on the uhaul website?? Moving on to the next issue. The guy tells me to go hook up and he'll come check out the connection. I hook up to the only enclosed trailer that was readily accessible due to snow. He checks it out and clears me to leave. The next day he calls me asking for the number on the trailer and then informs me that I took the wrong trailer. He should have caught that before he told me I was good to leave. Oh well, I received a 5x8 on accident vs. the 4x8 I booked. Thankfully I didn't have to pay extra. After that, everything was smooth. I dropped the trailer where I said I would in North Pole and the lady was super nice.
Evan GI would suggest that UHaul runs a check when reserving a uHaul to see if there are any outstanding issues with that customer. It really SUCKED to have to deal with a mistake made by UHaul on the day of our move.
Jessica BNice location Friendly staff Good service, they go over and above the Call of duty for their customer!
Ryan SRien
LARRY MThe windshield wipers did not help the ice from icing up on the windshield. Recommend sturdier windshield wipers
June MAmazing customer service! I was able to get everything I needed in less then 20 minutes and on the road!
Lauren BWas very well ran and clean and courteous
Ryan STruck was covered in snow, padlock to back was ice-packed and unusable. The employee's courtesy and positive attitude made my day, though. Thank you for having such great people work for you!
Damian HLocation was great. Employees were very friendly and attentive. This is Def our go to spot from now on.
Scott MTrès bien
victoria wcouple good at the counter
james DFantastic customer service! The truck was clean and I was able to get my apartment cleared out and truck back in 4 hours. Fortement recommandé!
Kenneth BThanks for the professional and courteous help with my rental. I will be back! John
JOHN JNothing to improve on this Location Deserves 10 star but I can only do 5 stars Best customer service and the equipment was great also.
Ronald LBusiness itself was fine but odd. Equipment was tired. App for check in and outt is horrible
James KJohn was excellent and helpful, thoroughly easy and straightforward process.
Carolyn TEverything a perfect. Thank you for a non stressful experience.
Sally WAll went smoothly.
DONNA JThe truck stunk so bad of cigarettes with ashes everywhere. Literally made me and my daughter nauseous. What a shame as it was a new truck. He then also charged me for 2 gallons of gas when he said half a tank and I brought it back at half a tank. I should have taken a picture of the gas line when I parked it!! So NO I will never rent from this location again, because I hate the smell of cigarettes and the guy is obviously just sick, old and bitter.
jennifer jWalk through bringing vehicles back when store is closed where to the key and contract
Bradley RThe drop off (office closed for the holiday) was unexpectedly complicated and I had to make trips back and forth out to the truck to try to get what was asked for by the directions on the key drop box. Would be helpful to tell people more than just "throw the keys in the box when you're done." Ended up not filling out all of it, not sure in the end how much was saved or sent or blank.. and I'm pretty cell phone savvy. This may not be a good set up for those who have difficulty ambulating or aren't tech savvy or who don't have a smart phone.
Stephanie MExcellent drop off establishment.
RON BThe vehicle was clean, however the excessive use of "new car smell" fragrance made it difficult to be in the cab. Luckily, I did not have a long drive, and the weather was allowable for riding with the windows down. The fragrance was so strong it would give me a severe headache when I tried driving with the windows up. Artificial fragrances are an allergy trigger to many people and have been found to be heavily carcinogenic, I hope uhaul will consider changing the allowance of such heavy usage in their fleet.
Jimmy Hevery thing was great, your agent friendly and helpful
Buela SNot much.
William NU Haul could lower the price per mile! The customer service is excellent, I wouldn't rent anywhere else
Kelley HNot a thing.
Pamela FCustomer service was excellent. Uhaul changed my car trailer pick up location from 15 minutes away to over 3 hours away the afternoon prior to leaving Alaska. These guys were super accommodating and helped me out with a local car dolly rental as an alternative to save the 6 hour round trip. Good people that I would recommend to anyone.
Christopher RUHaul charge me too much for the fuel charges as I only used little bit of gas maybe 2 gallons but they charged me $50 for 8 gallons and I didn't used that much. As these truck are newer and gets great gas mileage than older one. I'm not happy to pay 8 gallons of payment while I did not used that much. 2 gallons only that is fair.
Anjum MI reserved the van 48 hours in advance. I set up self pickup at 8 am. Staff didn't set up the key in the box. I had to wait until 10am when a staff member showed up to hand me the key. I rushed to make my appointment and ended up missing it. It was a complete waste.
Kelsey AAlways great experience at this uhaul company!
Tammy LWhile the on-site help (John) was nice and helpful the online process at pickup and drop-off was HORRIBLE!!! Far too complicated and online support staff was rude, unprofessional and unresponsive.
Cindy KJohn was great to work with.
STEPHANIE CYour clerk was wonderful
Clinton HThe customer service was great and the truck was clean and ready to go
JAcob TThe truck was very dirty, and had terrible odor. Also transmission seemed to be slipping.
TYRHEN TThe breaks on the vehicle need to be fixed hard to stop with a full load
melissa kBoth the 20 ft cargo and the pickup were fine. The staff were helpful. Great location
Milton HWas glad the facility had the trailer i needed. All lights on the auto transport trailer functioned properly. One issue was the tires were underinflated, and one of the tires had a visible slow air leak. This was reported upon returning the trailer.
Christopher SDidn't even get to use the U-Haul for the full amount not charge the full amount quoted the wrong price per mile. It was very dirty and the check engine light came on while I used it and still charged me the full amount.
Jessica GNothing. Just perfect and the person was friendly and responsive. I'm well pleased.
Rodney CWe would highly recommend renting from this location! They were friendly and helpful, able to answer questions and didn't have any issues when we needed to change the reservation to a larger truck. We felt comfortable with our experience from the first phone call to returning the truck. The place down the road in Meadow Lakes never even bothered to return our phone call when we tried them. Alaska R&R answered right away and were ready to help. Thank you guys for being the type of place people want to rent from again!
JENNY GI appreciate the friendly and excellent service.
Kathy JVery friendly and accommodating! I needed to store my belongings for a week while my floors were upgraded. I needed a couple extra days and it wasn't a problem at all! Very satisfied.
Daun WGreat location and customer service! Uhaul should supply more trucks or trailers at this location during peak seasons so locals on this side of Wasilla don't have to travel to palmer.
Becky B