Customer Reviews for Alaska R&R

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Alaska R&R

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Rachael N.
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Had a pick-up time at 10 a.m. on 03/6 for a 6x12 trailer. Hooked up trailer and returned home (an hour 1 way from closest Uhaul) to start loading for a 2600 mile move. After getting home we discovered a lug nut post wa missing entirely on one of the tires, as well as 3 of the lug nuts were loose or nearly off. We tightened the lug nuts and did return the trailer (another hour to Uhaul) and got a new trailer. Unfortunately, this put us an entire day behind which was pretty significant since we had certain dates we were approved to cross the border, moving from AK to MT. Needless to say this put a significant amount of strain and stress on an already stressful move. On top of that, no discount or refund was even offered for the faulty trailer and significant time delay to exchange out trailers.

Lydia H.
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I can’t get a call back from this location to save my life! Please release the hold for 70 extra dollars on my card. That would be an awesome start!

Ashley M.
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By far the best rental experience we've had. Homey atmosphere, humble and humorous staff. Will definitely be recommending and renting from them again!

Frank L.
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Nothing to improve, the vehicle was clean and drove excellent. Good traction on the icy winter roads and smelled good inside

Leslie T.
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The wait was a little long.

SHAUNA H.
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Customer did not leave a comment.

BRUCE M.
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Customer did not leave a comment.

Shana P.
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A little pricy but convenient and pretty good customer service.

Bradley S.
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Customer did not leave a comment.

MARK S.
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The agent who received the truck from me at this location was helpful and friendly. I will definitely use them again next time I need to rent a truck.

Jennifer M.
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We scheduled pickup for 10am. The person wasn't there till after 10:30. Was told she would give us a discount for the inconvenience off the cost of our mileage, never received any discount. Will be using other locations in the future.

SHAWN P.
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Please air out your U-Haul vehicle; the cab smelled of cigarette smoke and the inside of the unit was slightly greasy and smelled strongly of the cleaner used (the smell transferred to our stuff, as did the grease).

Frank L.
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location a little out of the way but worth it!

Randy B.
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Customer did not leave a comment.

Mark F.
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Customer did not leave a comment.

Patricia W.
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Get the computer to release the vehicle a customer reserves. The software held the franchise hostage, as I waited nearly 90 minutes; then ended up with a truck rather than a van.

Charles C.
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Customer did not leave a comment.

MICHAEL J.
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Customer did not leave a comment.

Joe R.
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Customer did not leave a comment.

Carl S.
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There is nothing that can be done to improve this location. At pick up, the rep had 4 people ahead of me and she never got frustrated and kept a great attitude the whole time. The drop off was just as pleasant. As long as their pup, Cash, is there, I have no problem waiting longer.

John J.
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I made reservations months in advance. Three days prior to the trip, I got a call saying that the trailer would not be ready for pickup, but he would try to get another. Later call to say he found one and I can pick it up at a different place. Trip day I go to the new place and there is a not on the door saying to call a number. I call and he said he was in Texas and would not be here for a week. I drive to the original place and called. He said he would have to see what he could do. Calls later and says he will bring it to the original place. Picked it up and started the trip. In az I went to return the trailer and there was a note on the door saying he was five minutes away and to call a number. I did. No answer. Waited 45 minutes called again no answer. Waited longer. He finally shows up and after a few more minutes was checked out. I understand that things happen but I was not happy with the way this rental went.

Sao L.
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Customer did not leave a comment.

Kevin S.
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Customer did not leave a comment.

gail J.
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It was a family operation. Everyone was so helpful and nice. I was a little nervous pulling the trailer but did just fine. I would highly recommend alaska r&r.

George P.
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Customer did not leave a comment.

Justin E.
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Excellent customer service!

Charles P.
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Customer did not leave a comment.

Steven D.
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Customer did not leave a comment.

Gary S.
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The staff was very helpful and went above and beyond to accommodate me moving needs. Thank you!

Keith A.
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Customer did not leave a comment.

STAN A.
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Dave is a great guy, best U-hale operator in Alaska.

William W.
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Customer did not leave a comment.

Don H.
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Customer did not leave a comment.

Brian P.
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Customer did not leave a comment.

Melissa M.
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Ryan C.
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Floyd G.
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quick in and out

David K.
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Great Service and a very helpful dealer willing to go the extra mile!!!

Kathleen P.
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Customer did not leave a comment.

William W.
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Straight ahead !

Tammy L.
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Great local establishment

BILL B.
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Customer did not leave a comment.

Ronald J.
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Great customer service. Thank you very much.

martha S.
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Customer did not leave a comment.

Judy H.
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I had a very good experience with this company, I would recommend them to anyone.

David K.
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Very helpful, outstanding customer service and clean equipment.

Yvonne W.
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Customer did not leave a comment.

James G.
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Customer did not leave a comment.

NORM C.
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Customer did not leave a comment.

Brenden K.
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Paul H.
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fast friendly service what more could you ask for

Nathan S.
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Not much the dealer was awesome price seemed a little high but great service.

Bernard B.
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Customer did not leave a comment.

jesse D.
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Would not recommend this location didn’t know what they are doing and overcharged us .

Brenden K.
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Customer did not leave a comment.

Christine C.
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Customer did not leave a comment.

Ryan S.
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Customer did not leave a comment.

SHAWN S.
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Customer did not leave a comment.

jeffrey C.
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Always satisfied at R& R, will keep using services.

Brian R.
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Customer did not leave a comment.

Ryan S.
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Customer did not leave a comment.

Lynette H.
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Customer did not leave a comment.

thomas S.
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I have used this location a few times and when they don't have the equipment i need she always helps me find it. She is always so kind and helpful! Just a very pleasant lady that always seems to put customer satisfaction at the top of her priorities! Always my first call when I need a rental!

George G.
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Keep up the great work. You are a valuable asset to our community.

Arlene B.
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Outstanding service! Very friendly and customer orientated staff

David H.
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Customer did not leave a comment.

amber K.
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This uhaul location was the only one that I called that was willing to look for the extra uhaul I wanted. The other locations weren't willing to. They wanted me to go to another town to get one.

Stan J.
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The location I got the I haul from was great, I went in person to the u haul in Palmer Alaska fist and it was a disaster. I would never recommend going back there to anyone.....no help and very unprofessional. The place I got my rental from was very good. I’m more than happy to share my experience with you if you would like. Stan 907-972-7978

RODION T.
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Excellent Service! A+++

Ryan S.
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The best service of most any uhaul dealship in the area I use alaska always!! Great service.

julie D.
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Customer did not leave a comment.

Margaret B.
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Customer did not leave a comment.

Shawn M.
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Customer did not leave a comment.

Steve B.
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Jim A.
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Customer did not leave a comment.

attila S.
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Customer did not leave a comment.

Ann M.
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I was well pleased with the vehicle, and Dave gave wonderful customer service. I will definitely use your service again. Thank You!

jeffrey C.
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Customer did not leave a comment.

Jim G.
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Customer did not leave a comment.

Fred N.
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Margaret B.
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Bonnie N.
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The people were so very nice!!!!

Tamara H.
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Make sure your rental blankets are folded! This is a pet leave of the owner!

Bryan L.
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Nothing :)

Jamie P.
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Customer did not leave a comment.

James C.
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Customer did not leave a comment.

Dennis H.
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Awesome people ... even though they were closed for Memorial Day weekend ... they drove into the shop, opened up and rented me a truck. I will REMEMBER their kindness!!!!!

Ramona T.
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Remember to give the customer all of the items that they reserved

Carol F.
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Customer did not leave a comment.

Larry M.
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Friendly Good service, Clean Rigs!!

Bonnie B.
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Great costumer service. Great prices. Clean and very helpful. I’d rent from them again.

Christina T.
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I think it’s a good idea to keep 6x12 available since there is such a great need for them. We were told we should have put our name on the list 6 months in advance. We had to get rid of a lot of things because there were only 5x8 trailers. Not a good way to run a business especially when you’re the only game in town on renting trailers going down to the lower 48 .

Kimberly J.
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Great Customer Service! Thank you!!

Linda K.
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Customer service was very good!

MARK D.
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Thank you uhaul. This is my third Uhaul rental of a 26' truck from Alaska to Florida in the past two years. I had a new Ford JH for this trip and it has plenty of power and ample storage room to accomodate large loads and ability to tow trailer loads. We blew a tire on the Ramp Trailer we were towing just outside of Whitecourt BC and the uhaul dispatcher had us up and running in less than 3 hours. Uhaul even secured a no cost motel room for us that evening and continued to check on us to make sure we were safe. My rental began at the Anchorage Old Seward store and service there was excellent and willingly gave me some extra days to load and complete the long trip and then worked with me to rent one of the new JH trucks. I picked it up at the Alaska R&R store and they were excellent to work with. I do have some additional input for future truck design which I would like to share.

Shawn M.
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The equipment was affordable and ready when I needed it.

Alvin E.
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Thank you, you guys were the best you helped me in my time of need .you are the best .

Wendy P.
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Parking lot was plowed and plenty of room to park truck. I returned truck in a Sunday so there was no interaction with anyone.

Wendy R.
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Customer did not leave a comment.

Mitchell C.
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I am fully satisfied with the workers n equipment!

No reviews have been submitted for this location.

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