The location was very unsecure the truck keys were not locked there was no one that works for U-Haul there to assist finding the keys. A guy working in the parking lot for the paintball place that also uses the parking lot lead me to where I could find the key. The mileage on the truck that I had to use to check in to take the truck was incorrect. I did email someone from U-Haul but I need this matter corrected I was charged over 60 $too muchLisa P.
Customer Reviews for Alcoa Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DEIDRAM B.
I had to pick up the truck at a lot with no office & a young man on the phone with little info as to procedure.Steve H.
Give the directions on how and where to drop off truck.Robert M.
There was nobody there and nothing is marked as to where to leave the truck. Had to make multiple calls to get someone to answer the phone to find out where the truck was supposed to bePatrick K.
Owner available only by phone and through grounds manager. No place to rent pads, dollies or buy boxes. 15 miles from my preferred pick up location. Truck was clean and in good condition only because it was brand new. Used blanket left in truck as padding; couple scraps of wood in truck as well. Truck should've had 5/16 tank of gas, had barely 1/8 of a tank. Mileage should be audited.Matthew H.
This location was difficult to find. A resident in the neighborhood directed me to the location and told me "U-Haul should pay me as I often direct people where to go when I notice the trucks wandering in the neighborhood." The return directions were not useful and I spent over an hour (mostly on hold) on the phone talking with 3 different U-Haul employees - and got 3 different sets of directions. The experience was frustrating, time-consuming, and unpleasant.Diana W.
I had to drive 30 miles to get the car dolly from a facility in New Kensington. I understand that U-haul does not have an unlimited supply of car dollys.Charles P.
Le client n'a pas laissé de commentaire.Lawrence M.
Better signage and/or instructions for pickup. We were trying to find an office to check in, but I guess there wasn't one? I had to call the rental twice before I got an answer and got instructions to get the key from a box on the property.Andie B.
choose a location that actually has building with employees not and empty lot with a person waving us down. a location that is properly marked. advise me that my location that changed did not provide dollies which was to be in included in the truck rental but this location did not provide. had to go to another location and was held up 45 minutes to rent one dolly and staff was rude and in no hurry to wait on customers.patricia S.
Customer service all around wasnt very friendly. The pick up area was very sketchy and unprofessionalErica C.
I reserved the truck 6 minutes from my location. They send to 30 minutes away for pickup.Terry T.
I dropped off the truck at 8:30pm and the location was closed. Not sure if there would have been any employees at this location anyway. No office are in sightmary jane R.
Diane is very courteous and helpful. Best customer service. Merci.Damitha K.
Drop off is difficult and not exactly clear on what needs to be done had altercation with drop off return online not so goodMary J.
Le client n'a pas laissé de commentaire.Jacob S.
Just dropped it off so really can't comment on the place over all but easy drop off.Terry S.
It was hard to find. Had to ask a man loading a truck where the place was. No person at the site. Keys were in a pole box.grace G.
I am extremely unhappy with this end of my UHaul experience. There was no one around to greet us or to offer help even though we arrived during listed business hours. This facility then did not communicate with the main company that the rental had been returned (a day early) even though I called and spoke with a customer service representative upon arrival. I then received a phone call from the main company four days after returning the rental asking when I would be returning the truck. This was extremely upsetting and unprofessional. This experience was so terrible that I do not intend on using UHaul again.Katie F.
The lady that checked me in there was absolutely positively wonderful she is a true gemMonika S.
They lost the truck and harassed me about it THEN proceeded to double charge my bank account. Ended up being charged over 80 $for a 1 hour, 4 mile rental. Worst experience ever,will not be using or recommending this company again.Benjiman G.
Le client n'a pas laissé de commentaire.James J.
Le client n'a pas laissé de commentaire.Patrick M.
Cab passenger window was open a crack so some rainwater was in that side of the truck. Not sure how often the owner goes by with how rough everything looked. Asked for furniture pads - did not get furniture pads by the time I picked the truck up. Did not have to see anyone face-to-face which I guess is somewhat of a positive.Ryan B.
Le client n'a pas laissé de commentaire.Lawrence M.
Le client n'a pas laissé de commentaire.Patty B.
No drop box key or sign explaining where to drop off keys.Jon S.
I had a very tough time trying to get a truck. I made sure my reservation was in nearly a month before my move. The day before, I get a call saying the truck I had reserved was in an accident and would not be available. Fine - I understand things happen. However, I then had to drive to a location that was 40 mins away from my home to get the size truck that I needed. And this location is simply a parking lot in New Ken. It's not staffed. The mobile app that you can use to sign trucks out is a nightmare to use. Avoid it if you can. There were just...so many stressful things surrounding getting this truck that I didn't want to have to deal with.Katie K.
No one came to check the hauler, but she could see us. Un hooked & a way we went. easy in & out.GARY E.
Le client n'a pas laissé de commentaire.David T.
Le client n'a pas laissé de commentaire.Ross S.
This was the easiest and most pleasant rental experience I've had! Thank you Diane for taking care of us!! I will absolutely rent from her when I need a truck again!Rose J.
Le client n'a pas laissé de commentaire.Peter T.
Price was renegotiated to return truck at same location and get discounted rate. Uhaul charged me the original rate anyway. Took two weeks and six phone calls to receive reimbursement. Giant waiting game.Carl J.
Le client n'a pas laissé de commentaire.Christopher M.
Diane is very helpful and professional. Excellent customer service. MerciDamitha K.
Diane is amazing! She makes the entire experience easier from start to finish and I will recommend this location to everyone I know!claude W.
It was very easy and the attendant was very helpful and kind! I would use Uhaul again and recommend it. Thank you for your hospitality!! - Chris McCannChristopher M.
She was very nice and waited for us as we were running late and she wanted to close shop. We did not get the size truck we wanted. It was much bigger and the truck area was not swept and was a bit dirty but she was very nice and we liked that.Rhonda N.
Le client n'a pas laissé de commentaire.Jeff S.
Good deal. Will use the same place again and recommend it.JOE D.
Fix the pot holes in parking lot. The people were very nice but the place was hard to find. I couldn't tell it was a u haul place.Tonie S.
No problemssteve M.
The lady Diane that took my order was very helpful & niceelizabeth N.
nothing at allcindy E.
Le client n'a pas laissé de commentaire.Lindsay B.
Le client n'a pas laissé de commentaire.MARVIN H.
Make sure all employees know all the policies and proceduresAimee O.
Le client n'a pas laissé de commentaire.Lorrie S.
Le client n'a pas laissé de commentaire.John E.
The rental agent was outstanding the equipment was spotless I'm glad I used U-Haul this time because I used budget before and it was filthy and had bald front tires and the brakes were metal to metal I'll never use anyone other than U-Haul againRobert A.
Le client n'a pas laissé de commentaire.Peter T.
Le client n'a pas laissé de commentaire.john K.
Our rental was just great - everything went smoothly from picking up the truck and returning it. Owner was extremely helpful and made our experience very pleasant. I wouldn't hesitate to rent from them again or recommend them to everyone I know.Cyndie R.
Personnel was most helpful.Frank M.
Le client n'a pas laissé de commentaire.Nicole S.
Le client n'a pas laissé de commentaire.Michael K.
Nothing. My experience with u haul was awesome. Diane my point of contact was so nice and so thorough on explaining all details. I met the owner also who is very nice. Great doing business with this outlet. Look fwd to renting from your outlet again.Robert B.
I paid for moving blankets which were never provided. Everything was extremely jostled inside the box which we packed pretty well, and covered everfyhthing with our own blankets. By the time it got to its destination, all the blankets were on the ground and 6 out of 10 of the snow globes were destroyed, which were packed ixtremely wel with lots of bubble wrap. Even the bubble wrap didn't survive. Also had water damage on items that weren't near the ground The employees were very nice and helpful at both locationsRudee S.
Le client n'a pas laissé de commentaire.richard G.
No one was available at the pick-up location. I had to have someone from a neighboring business call the manager for help. Information was given by phone and then I had to hitch up the trailer by myself. The wire harness was damaged, but with luck the manager showed up and found a new harness from another trailer to make things work. It all worked out in the end, but it was close to being a disaster.ARTHUR S.
truck ran well everything seem to function good on it. pick up was easy and return was easy alsoJohn M.
Make sure there's doles there for the customer to have when they've requested on .tracy S.
explain drop-off procedure, as it changed since the last rental through this location. An e-mail was sent but I did not have the internet after moving for a few days. The rental was well managed otherwise with no problems.John M.
Diane was very professional and was a quick rental.Brian H.
Drop off location was run down former Alcoa Plant. Very difficult to find. Unmanned location with no one around. Called 3 times to find out where to drop off key. Wasted 1/2 hour trying to find Orange Drop Off Box that we never found. Very unsatisfied with this location.Debbie M.
Le client n'a pas laissé de commentaire.Rhonda H.
The woman we rented from, Diane, was fabulous. She was so accommodating and friendly. We will definately call this location to rent again!!!cathy D.
No person at the pick up location at 9 am. Waited 20 minutes and still nobody. Called U haul and after 28 minutes on hold finally got to speak to a manager. Since the trailer was there, he took my credit card over the phone and I was able to hook up the trailer myself. Returned 6 hours later and still no one in the office. I dropped off the trailer and left. I will ever use that pick up location again.Leonard U.
The drop off location was not easily found if looking for signs as they are not the listed Alcoa Storage but now AK Research. The lot did not have an attendant but I had to leave the vehicle unlocked with the keys under the seat. I called the location's number to tell them I left it as instructed. I am very disappointed with everything but the vehicle and supplies.Travis M.
This location went above and beyond to help make our rental and move a good experience.Brent M.
Le client n'a pas laissé de commentaire.Paul N.
Le client n'a pas laissé de commentaire.John A.
Le client n'a pas laissé de commentaire.james N.
Le client n'a pas laissé de commentaire.john C.
Went above and beyond to help me out when I needed it. Would definitely use this location for future moving needs!MICHAEL Y.
The lady at this establishment was very kind an d most helpful. I would definitely recommend this establishment to a friend over any other place in the area, simply because they lady working there was so nice an d persanbol.Jeremy T.
When truck was picked up there was no gas we were told we would receive a 15 $credit and no credit was applied to end total, truck was dirty with spilled oil in cup holders.Tiffany M.
Really accommodating! Very easy website, made reserving very easy. Woman who helped us, was very nice and knowledgeable. Thank you for making my son's move a breeze! Ann MyersAnn M.
Le client n'a pas laissé de commentaire.Pamela L.
Le client n'a pas laissé de commentaire.Bill P.
Le client n'a pas laissé de commentaire.William P.
No complaint about facility but about equipment. I have bad shoulders and struggled to hookup and unhook from trailer. A trailer jack should be installed to prevent injuries.john N.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.Adan R.
Your location needs a clearly identifiable sign. We got lost trying to find your location. We actually had to ask someone where your office was. Even then there was no sign identifying it as Alcoa Storage.Chris K.
Le client n'a pas laissé de commentaire.Tim S.
Le client n'a pas laissé de commentaire.cheri G.
Le client n'a pas laissé de commentaire.Dana K.
Le client n'a pas laissé de commentaire.Sara B.
My moving experience with U-Haul was great. I didn't do any of the driving, but my "driver" said the truck was in good order and clean, the staff was friendly and helpful. Thank you for the great experience. I will definitely recommend this company & location.Nancy P.
Le client n'a pas laissé de commentaire.GARRY C.
I had a great moving experience! This location was so helpful and accommodating to my moving needs. I would definitely rent a Uhaul from here again. During my moving week anything and everything was just going wrong, except my Uhaul experience at THIS location. The entire week I kept saying atleast the Uhaul service at Alcoa was incredible. Thank you so much again! You had made a dreadful experience so much better :)Amanda Z.
Le client n'a pas laissé de commentaire.Ian R.
Diane was super nice!!ashley S.
Improve your reservation/ booking confirmations...received numerous emails to confirm..all different locations...all different trucks...very confusing and frustrating...Kathleen J.
She was extreemly helpful in getting the rental. She took her time to ensure i understood everthing. Very Professional.tim S.