Customer Reviews for Alignment Guys
(Concessionnaire U-Haul dans le voisinage)

731 évaluations

65 W Main St Building B   American Fork, UT 84003

(801) 756-2367

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 9/25/2021 - 9/28/2021: Fermé
  • 9/29/2021 - 10/1/2021: 11h00 am - 4h00 pm
  • 10/2/2021: 11h00 am - 1h00 pm
  • 10/4/2021 - 10/6/2021: 11h00 am - 3h00 pm
  • 10/7/2021: Fermé
  • 10/8/2021: 11h00 am - 4h00 pm
  • 10/9/2021: 11h00 am - 1h00 pm
  • 10/14/2021: Fermé
  • 10/15/2021: 11h00 am - 4h00 pm
  • 10/16/2021: 11h00 am - 1h00 pm
  • 10/18/2021: 11h00 am - 3h00 pm
  • 10/19/2021 - 11/10/2021: Fermé

Show All Hours

Services dans cet établissement :

Pour nous contacter

(801) 756-2367

65 W Main St Building B
American Fork, UT 84003

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 9/25/2021 - 9/28/2021: Fermé
  • 9/29/2021 - 10/1/2021: 11h00 am - 4h00 pm
  • 10/2/2021: 11h00 am - 1h00 pm
  • 10/4/2021 - 10/6/2021: 11h00 am - 3h00 pm
  • 10/7/2021: Fermé
  • 10/8/2021: 11h00 am - 4h00 pm
  • 10/9/2021: 11h00 am - 1h00 pm
  • 10/14/2021: Fermé
  • 10/15/2021: 11h00 am - 4h00 pm
  • 10/16/2021: 11h00 am - 1h00 pm
  • 10/18/2021: 11h00 am - 3h00 pm
  • 10/19/2021 - 11/10/2021: Fermé

Show All Hours

  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Le client n'a pas laissé de commentaire.

Jace H. 
Évaluation :
1

The location was hard-to-find, and although we arrived within the posted hours of operation no personnel were on-hand to assist. We attempted to call the number listed and were unable to connect. The grounds were cluttered and there was no clear designated area to leave the U-Haul truck. I would prefer to drop off at another location in the future.

Zachary S. 
Évaluation :
5

The sales representative was great to work with and was very helpful.

JOHN W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JACOB B. 
Évaluation :
5

Nothing, the online checkin is super easy, it's super easy to get and return the truck. It couldn't have been more smooth. Thank you!!!

Ryan H. 
Évaluation :
2

The location is not well marked and when you do find it the signage is misleading. I was told the truck had a full tank which is was not so I had to pay extra. The staff did the bare minimum to facilitate my rental.

RYAN Z. 
Évaluation :
1

It was kinda a dump... And there was a cat sitting in one of the chairs and I'm allergic .. The staff was kinda abrasive and mocked me when I hadn't read.the instruction email. Well it took 45 min to get it registered with how many add-ons your website had and kept crashing so I had to start over. So I didn't wanna take any more time figuring it out. The check in online wouldn't let me up load my ID and then when I was there the only option was to upload online and took for ever. The device they used to scan my credit card was garbage and took forever again.. I tried for 50 min to do the auto drop off and when it finally worked it didn't let me actually finish it and you still charged me an extra 20 bucks...

ZACK S. 
Évaluation :
5

Just rent your U Haul from them!!!! Great experience, friendly employees and super helpful!!!!!! Thank you for making the experience a great one!!!!

LAURIE L. 
Évaluation :
1

This place is literally inside a junk yard called “alignment guys” and when I was doing the self drop off when I was dont with the truck, one of the guys from this junk yard came over and asked me if I filled the truck up and if I did the check out complete at 9:00 pm. This place was a dump and over charge! In the add they show 0,65 cents a mile and these guys charged me 0,99 cents a mile, which gave me an extra 77 dollar charge! It's a bull shit company in a junk yard. Complete trash!

RHETT N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danielle N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LESLIE J. 
Évaluation :
1

The lady assisting us was not polite and was rude. She was upset I called to ask where the location was even though the place is in the back so it's understandable why we couldn't find it. She has such a rude tone and talked to me like I was stupid right away when she picked up the phone. When we came in she still had an unpleasant face in but calmed down. However, wouldn't go back to be treated like that. Lady needs to get a new job if she does not like it.

Brian M. 
Évaluation :
5

The place looks a little sketchy, but the people here are so nice and helpful! I would go back here the next time I need a Uhaul

Lauren P. 
Évaluation :
1

Help the Allignment Guys understand professionalism. I already knew due to their horrible rating, that I wasn't going to have a good experience, but it was even worse than I thought. Negative emotions, unprofessional pessimistic behavior, you do not feel valued at all. They even charged me a 20 $fee I knew nothing about, nor could she explain when I asked her what it was for. I contacted U-Haul and had a wonderful experience with them and the 20 $was refunded thankfully.

Jacob K. 
Évaluation :
2

I drove 20 miles and cost me 8 gallon of gas, it just the middle size truck.

SAMUEL F. 
Évaluation :
1

I was charged for an after hours fee even though I didn't return it after hours. Won't use UHaul again.

Maquelle G. 
Évaluation :
5

Identify the address as BEHIND the front buildings

Kathleen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bart M. 
Évaluation :
1

The van was, mostly clean when I picked it up with a few pieces of dirt that I swept out. It was cleaner when I returned it then when I picked it up and yet you charged me 25 dollars to clean it.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan F. 
Évaluation :
3

This is a small. operation and they didn't interface with your main department very well, but they are good people. They have another business and are not as focused on UHaul. However, all that said, they were very nice and it was a convienient location.

KAREN B. 
Évaluation :
2

The van was not clean when I picked it up. The pickup location was cluttered with machinery and car parts.

Stephanie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel P. 
Évaluation :
5

Wanda is the best.

LARRY S. 
Évaluation :
4

Great trailer, good service. No problems. I'll be back.

James O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

daniel R. 
Évaluation :
1

Terrible customer service. Wasn't compensated for having to run around to different locations to find a truck since my reservation was not fulfilled. Lack of communication from the Provo location (not telling me my truck wasn't ready until I arrived). My 50 $that I am owed from my reservation not being held was never given to me, but now stated that it will be for store credit on my NEXT "U-haul need", and I haven't even received that yet. I will not be using U-haul again, and I will be discouraging all family and friends I encounter to use it.

MARK H. 
Évaluation :
4

Super hard to find locate this location

SCOTT T. 
Évaluation :
5

You were great! Nothing to improve, maybe location..

Kinnith H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shauna L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alan W. 
Évaluation :
1

Kind of a shady location, but the lady that helped me was super nice and friendly. They called before hand to give me directions to their place because it is a bit hard to find.

Matthew L. 
Évaluation :
3

Great rental process, Staff was super friendly and helpful!

ANGELA T. 
Évaluation :
1

Naw

Josh T. 
Évaluation :
2

My wife made a reservation with this location over the phone. The day of pick up I was told by a representative that she believed I was being overcharged about 40 dollars. She assured me she would take care of it by the time I returned the truck. After returning the truck, I spoke to the same representative on the phone who IMMEDIATELY transferred my call without even letting me finish my sentence. I then sat on hold with two other Uhaul customer service reps, for about 30 minutes, at which point I gave up.

savannah R. 
Évaluation :
3

great people and very helpful. Just a little hard to find.

Jill N. 
Évaluation :
3

Wrong code was given for the correct box. Took a while to get a hold of the local guy, Brandon, but once he called me back he fixed the situation quickly.

Talmage H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl B. 
Évaluation :
5

They were very friendly and helpful. Thanks!

Bryan D. 
Évaluation :
5

The lady at the pickup was extremely helpful and friendly.

Chris N. 
Évaluation :
5

Very Helpful Staff at this location! would rent again from them!

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rowland B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David Y. 
Évaluation :
5

The place where we picked up the U-Haul was not very nice.

Christopher M. 
Évaluation :
5

Excellent support from the Alignment Guys Uhaul personnel!!

Ernest C F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

darryl C. 
Évaluation :
3

Finding the location was very difficult since you can't see the Alignment Guys storefront from Main Street in American Fork.

Susan J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dave A. 
Évaluation :
4

Hard to find. Located behind another building with no signage.

RANDY Z. 
Évaluation :
5

Nice people

Lawrence V. 
Évaluation :
2

This Uhaul outlet looks like a salvage yard. There are wrecked cars and motorcycles parked everywhere. There is no place for customers to park. The office is difficult to find. You have to drive up a narrow unmarked alley to find the office. I will rent from them again.

Larry K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

PAT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
2

Easier location, clean. The van we rented was super dusty and the outside was dirty as well.

Venessa V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYDNEY F. 
Évaluation :
4

U-Haul could have the desktop "check-in application" flag that the check-in is not complete if the location shows wrong. (Check-in must be done with a portable device, at the check-in location, as it turns out.) I left the trailer at the drop-off on Saturday around 5:30 pm. I went home to check-in on line. On Monday, the trailer was shown checked-in at 9:30 a.m. ON MONDAY, 1,5 days after the trailer was dropped off. The nice lady at customer service told me that my problem was trying to check it in on-line at home (old eyes like BIG screens...). So, whatever you do, check in at the DROP-OFF LOCATION. On-line or in person... no difference.

Randall G. 
Évaluation :
5

The mobile pick up was really cumbersome. Key lock box really hard to open. I will never do it again unless absolutely necessary.

Shazelle T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BILL S. 
Évaluation :
1

Overcharged for the vehicle and rate, run down location in the back area, had to move the vehicle 3 times FOR THE SERVICE GUY at the location.

Collin M. 
Évaluation :
4

The furniture dolly we rented collapsed when our piano was placed on it. Otherwise the people were friendly and helpful. Good overall experience.

EVAN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELA J. 
Évaluation :
5

Wanda was very professional and made sure all my needs were met. Worked with me. Very courteous. I will use them again

LARRY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

deeanne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalin T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEREMY M. 
Évaluation :
5

The lady at the American Fork U-Haul went above and beyond in helping us make the necessary arrangements for our first move with U-Haul. We will most likely have 2 more rentals and will definitely use this location. She was amazing!!!!!

SYDNEY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
5

Great customer service!

CARRIE S. 
Évaluation :
1

Van smelled like stale cigarettes. Also the office is in a auto rrpair shop so there is no customer parking. I also had to pay for extra mileage since the location that I requested pick up from was changed. That was 32 miles round trip that I had to pay extra for. The van other than the smell, ran well with no problems.

Robert K. 
Évaluation :
1

Better at managing uhaul locations. Better personal all around!

Andrew J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

George R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN R. 
Évaluation :
5

Very friendly and helpful people. Hook up chains had grease on them that made for a bit of a clean up problem on hands and clothes but I would definitely go back again. They have me enough instruction to make everything pretty easy.

Allen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YANG H. 
Évaluation :
5

wanda is great! we have used her a.f. uhaul twice this month

JEANETTE M. 
Évaluation :
5

Very grateful this location was able to help us out in such a tight squeeze!

SHAUNA L. 
Évaluation :
5

This location and the service was amazing!

STUART E. 
Évaluation :
3

The "check tire pressure" light went on almost immediately. I didn't have any trouble with the tires, but it was a little unsettling. The location was a little hard to find (back behind another building). There needs to be a big sign out in front.

Robert B. 
Évaluation :
5

wanda was great! loved the uhaul got it quickly moved quickly thanks jeanette

JEANETTE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAOMI N. 
Évaluation :
5

Wanda Bruenderman was fantastic. She was very through and helpful.

FRANK N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly C. 
Évaluation :
5

The lady that helped us was SO kind! She was very nice and helped us bring our dollies out. 10 out of 10 recommend these guys!

CROSBIE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wes Y. 
Évaluation :
5

The cruise control on the moving truck was great!

Taylor P. 
Évaluation :
5

Quick and easy, friendly.

Évaluation :
3

Le client n'a pas laissé de commentaire.

Keith S. 
Évaluation :
5

I have rented uhaul at this location before, every time has been a pleasant experience. Would recommend to others.

JIM C. 
Évaluation :
5

I've personally known Wanda before they operated Uhaul, but I appreciate the way she handles my needs. I've rented 3 times from her over the past 6 months and I appreciate how she handles my needs.

RHETT D. 
Évaluation :
4

Thank goodness for Online Chat!! I did rent over a holiday which is more difficult with office being closed. Called to rent on Saturday and they forgot to put my email in for confirmation. Live Online chat resolved right away and sent me info. Then problem with self check in to get the truck but once again was helped by online chat to get me the keys. Overall, worked for what we needed and glad they do the self service check in/out With 24hr Help for added convenience!

Amy L. 
Évaluation :
5

Make it more obvious how to do self-checkout.

Brian J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee F. 
Évaluation :
5

Rien

JENNY R. 
Non les évaluations ont été soumises pour cet établissement.

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