Customer Reviews for Alisar Investments
(Concessionnaire U-Haul dans le voisinage)

98 évaluations

1467 Hammonds Plains Rd   Hammonds Plains, NS B4B1P6

(902) 332-3129

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 8h pm
  • Sam : 10h am à 7h pm
  • Dim : 10h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(902) 332-3129

1467 Hammonds Plains Rd
Hammonds Plains, NS B4B1P6

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 8h pm
  • Sam : 10h am à 7h pm
  • Dim : 10h am à 6h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

The location showed as being in Sackville, once booking was confirmed, a pickup location miles away in Bedford was provided. This added at least 22 kilometres to the trip . At $0,89 a kilometre and $2/L for gas, it was an unwelcome additional expense. Also, 24/7 mobile pickup and drop off is a hoax. The pickup didn't work, so I had to go in. When I returned after hours, the lot was closed off by other trucks in the driveway. I attempted parking close by, did the mobile return and was instructed to place the key in the box near the main entrance… no box! So as not to have to rack up another 30 some Km to my home (that is only 4km away from the originally selected location), I had to call my daughter to pick me up at 1am. By 8am the company called me looking for the keys, which I had to keep on me (the rental was until noon). After driving back and forth for hours and God only knows how much fuel expense, I finally returned the key. When I mentioned all of this, the guy shrugged his shoulders a simply said “at this location we do regular business hours”. To top it all off, additional coverages were charged to the rental. Only $5, so probably a hope that I'd overlook it. I didn't because slimy little corporate moves like that are repulsive. It was refunded, but an extra step nonetheless. Now they're asking for a review as of my time is free. This review is for future renters, keep an eye on your final bill, and don't trust the mobile app.

Jonathan P. 
Évaluation :
1

I booked for pickup in Elmsdale. Was forced out of my way, and had to pick up truck early. They didn't have the boxes or dollies that I requested either, adding more stress to our trip. U-Haul then had the gaul to charge me for extra days and extra gas for their fuck up.

Tynan S. 
Évaluation :
2

The equipment is stored in the mud. The trailers do not have jacks, so customers must drag a 3 ton car jack through the mud to attach the trailer. My rental was returned on time , however the owner of this location did not record it until 3 hours later, resulting in me being charged another days rental fee. Yes , I did return it during bio hours directly to an employee/owner. Call Center was great, however I should not have been forced the call there in the first place.

Peter L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler R. 
Évaluation :
4

The service at the pick-up and drop off locations was fine, but the customer service from head office has been brutal. I was charged for fuel even though I picked up the truck on empty and returned it with fuel and have the paper work to prove it. I have spent hours on hold trying to get this rectified and still a week later, no solution. Three times I was hung up on while customer service tried to transfer the call. In the end, nothing has been done.

Andrei M. 
Évaluation :
5

Accommodating & helpful!

Gordon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne F. 
Évaluation :
5

The owner is easy to deal with and the trailer was easy to access.

John R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Liezel A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaitlyn K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phyllis D. 
Évaluation :
5

Owner was very pleasant in processing the paper work and very helpful in trailer hook-up.He was a pleasure to do business with.

herbert P. 
Évaluation :
5

Pleasure to deal with throughout the entire process.

Kirk T. 
Évaluation :
5

Great experience all around!

Joanne L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darren B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON A A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cameron M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GORDON FREDERICK M. 
Évaluation :
5

Ali, the owner of the pickup location, is a great guy. Super friendly, quick to get me set up and out the door. Almost didn't have time to drink the cup of tea he offered me! 100 % I would recommend this location and I will use them again.

Ben P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodd T. 
Évaluation :
3

Vehicle handles and steering wheel were quite sticky, my card was overcharged, I booked for 4 hours but was told I needed to return it earlier (I had to rush my experience to return it and hour before my reservation ended.) Customer service at this location was wonderful though, a very kind man for sure!

Spencer P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

WALEED SAIED KAM M. 
Évaluation :
5

Easy and smooth rental. Very happy with location. Very friendly.

Scott B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
2

Truck I was supposed to get was way in the back of the yard and blocked in, given a different truck

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMON BLAIR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN PATRICK R. 
Évaluation :
3

I got the truck at 12017 Km's but was charged from 12008 km's so I paid for 9 km's that I shouldn't have

JORDAN PAUL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUNIL K. 
Évaluation :
3

Did 24/7 pick-up and set time for 7:30am. Got a call the day before and pick up location was changed. Was not told there was a change to pick up time and self-pick up still planned. Later checked app and said pick-up was now 08:15. Arrived at 07:30 and the location had its driveway blocked off and self pick up was not possible. Called uhaul and they said “truck was not prepared for self pick up” and we would have to return at 0900 when the location opened and that she would refund the “$50 guaranteed pick up fee”, which she never did (no evidence of this fee or removal of this fee on contract/receipt). She was pleasant on the phone but what she said/did was not helpful. The owner at the location was there when we arrived at 08:40 (again) and was very pleasant and quickly got us on the way but we still wasted 1,5hrs. There seems to be a communication issue between uhaul that organizes the trucks and the individual companies that rent them out, and the customer that should be reviewed at a larger level. I said I would recommend that location to a friend because I don't want to blame the individual owner for a larger company issue. This location would benefit from a prominent sign above the entrance. The app would benefit from allowing individual locations to add helpful personalized information about how pick up and drop off works at their specific location.

IAN EARL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darrell R J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angus G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID CHRISTIAN H. 
Évaluation :
3

Inside vehicle was not real dirty but yet not clean and smelled of cigarette smoke. Upon reflection I'm not sure the mileage rate was obvious to me. I was surprised by the rate after the fact. May have just been my over sight. Not this location for sure.

JOHN G B. 
Évaluation :
1

I was charged for 2 days because I was 20 minutes late. The operator couldn't provide me with a receipt before I left. I was charged for safe drive even though I said I didn't want it on the online order. A terrible experience. I want a refund for these items.

GREGORY JOHN P N. 
Évaluation :
1

.

GEORGIO F. 
Évaluation :
5

Very friendly and very helpful.

THOMAS JONATHAN A. 
Évaluation :
4

Your U-haul original booking agent was the rudest I have ever encountered. The pickup and drop off people were nice. I will never reccomend uhaul to a friend

amanda S. 
Évaluation :
5

Great and helpful staff.

CARL DAVID N. 
Évaluation :
1

I got charged on my card after I had already paid in store so I got charged twice

TYLER MICHEAL L B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Great service no issues

TODD ANTOINE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

Ratchets for tie down straps needed lubrication

Charles Mark S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter B. 
Évaluation :
5

All people involved in the call centres were helpful and the gentleman at Royal Automotive who put me in the 26 foot truck and closed out the transaction was exceptional. Great attitude and professional- a great team player If I need anything else, I will go to him.

CHARLES LLOYD T. 
Évaluation :
2

We attempted to drop our uhaul off at the designated drop off location in Bedford ans were told they didn't take trailers… ultimately, stop allowing customers to book things that aren't possible. This was a huge waste of my time, as then we had to go to another location where the staff didn't help us get the trailer off our hitch ending in us unhooking the hitch and driving away from it to get the trailer off. It's unfortunate that there aren't many other options for renting moving trucks because I would hate to give uhaul my money ever again.

Rebecca R. 
Évaluation :
5

There was no acceptable explanation fir the charges. Adequate information was not divulged to me about the billing when I picked up the truck. That was very surprising and inconsiderate to me. Very poor way of running a business. I would have expected an explanation of all charges before I rented.

Inegbedion O. 
Évaluation :
1

I would like someone to call me because it was a real disaster picking up the uhaul. I came at 9 am to pick it up but it wasn't there. They told me it was at Bayer's lake location so I went there. Once there, they sent me back to the original location!!!!! I lost 3-4 hours of my time and drove in the dark to a place I didn't know. Not impressed and I would like a compensation for the mileage I did and the time I lost!!!!

ANNIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renaude Adeline L. 
Évaluation :
4

I book the truck with a dolly and there was no dolly…

JAEL VALENTINA R. 
Évaluation :
2

i rented a 5X8 enclosed trailer online was told to go way out of town to get it. quoted 19,95 per day. when i got there the only thing available was a 6X12 open trailer that was way heavier on my truck. was told they never had a 5X8 i was tricked by your agent. had to pay 34,95$ plus 20 for some insurance returned it in less than 24 hours then my credit card was double charged this whole thing was a scam from what i can see

JAMES PHILIP R. 
Évaluation :
5

Very friendly and personable staff. Quick and efficient service. Definitely recommend!

Mary F. 
Évaluation :
4

The self-check-in process was not working so I had to take time with the attendant to check in and get set up with the truck (not a big deal, but just wanted to note that the U-Haul app was having difficulty)

MATTHEW F. 
Évaluation :
5

From start to finish, everything was explained properly and had a great experience. Would definitely recommend to anyone looking to rent a uhaul.

ARON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NATHAN RICHARD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore Douglas L. 
Évaluation :
5

Friendly, helpful and accommodating.

Gordon Glenn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAMMURRAY S. 
Évaluation :
3

The Rep made up for the "roughness" of this satellite lot with being so friendly. So while I wasn't quite sure I was in the right place at first, I left my rental wanting to rent from this location again!

TRACEY LYNN R. 
Évaluation :
5

Excellent service from your local Uhaul superviser especially who extended our contract when we really needed it. Thank You.

Steven B. 
Évaluation :
2

Location for drop off was blocked off and we were unable to drop off the vehicle after hours

CECIL BERNARD C. 
Évaluation :
5

Friendly counter staff made my experience great. I'll be back next time

Cheryl O. 
Évaluation :
5

This transaction was perfect; above and beyond customer service!

WILLIAM LINDSAY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILLIE LESLIE A J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD G. 
Évaluation :
5

Everything was fine

Nelson R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOHNATHAN NICOLA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRA J L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE JAMES M. 
Évaluation :
1

Attendant was asleep in his vehicle when we dropped of the truck. We stood inside the office for 1/2 hour waiting for service until we had to go searching the property to find him. I was charged an extra $30 and wasn't told what it was for. We returned the truck with 7/8 tank of gas as we were told because it was marked 7/8 when we picked it up. Poor service at this drop off location

Rita Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randall Ross P. 
Évaluation :
1

Wasn't open at the pick up time. Truck was very dirty

Keegan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER MICHEL D. 
Évaluation :
5

Really nice and kind person...but the truck was full of dust when picked up

ANDREE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG M L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan E. 
Évaluation :
3

We above.

Patrick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Mich F. 
Évaluation :
3

The 6 x 12 trailer does not have a lifting devise so you can attach to your tow, it took 3 people when I picked it up and I used a hydraulic jack at home to disconnect then a jack again when I dropped it off. Uhaul needs to install a lifting device for hitch on this model.

Steve W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bethany B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter William L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PHILLIP JEFFREY V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DMITRY M. 
Évaluation :
2

The location was fine but the business itself had very slow computer hardware/software. It took 40 minutes to check out the rental. The people were fine, in fact very pleasant. I would not recommend walk in check out for that reason. Additionally, the community I live in just underwent a covid lock down and masks are mandatory. Very few businesses are able to open their doors and this business did, but two at times three staff entered the customer area with no masks on. The staff helping me check was not wearing a mask until a second customer arrived.

SARAH ELIZABETH R. 
Évaluation :
5

This facility was lovely. A great family owned business. The owner and staff were so friendly and welcoming. I would highly recommend and will deffinitly be back !

SAMANTHA MARYLYN S. 
Évaluation :
1

Get rid of them as

Robert S. 
Évaluation :
5

Arrived early and was looked after right away. Extremely helpful. Took great care ensuring trailer was safely attached. Walked me through safety features and operating of door. Dropped vehicle off later in the day on Sunday evening and was expecting to have to unhitch myself but Owner was right there to assist and finalize transaction.

GREGORY EDISON B. 
Évaluation :
4

Trailer I rented was immaculate. Super clean, tires with excellent tread and proper air pressure. I will be renting from here again.

PATRICK JAMES B. 
Évaluation :
2

The person taking care of my rental upon putting the trailer on my truck could not figure out that the lock for the hitch was not open enough to go over the trailer ball.. he and an assistant tried three times when I told him to move aside so I could put it on.. I tightened the hitch, he attached the chains and light wires. The light wires were so long and one of the chains that they would drag on the ground, I said something to them and the one guy left.. I removed and shortened up the chain and rerouted the light wires. After this the guys said oh everything is good, I asked what about tires and lights to which he banged on the tires with his fist and said everything was good, he did not confirm brake or indicator lights were working I left with the trailer and upon my 10 minute drive home checked all tires with a pressure gauge, also had to clean the wiring plug with some steel wool so the right side indicators would work. I have rented uhaul several times before but never from this location which is closer to my home. I will not give these guys a second chance and if I rent again it will be from the Bayers Lake location.

CHRISTOPHER A A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pierre B. 
Non les évaluations ont été soumises pour cet établissement.

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