When I rented the truck, it was on empty. Sales representative informed me that U-Haul would reimburse me for the fuel beyond what was in it and try to get it as full as possible. I put $165 in gas to get it to 3/4 a tank. There was no reimbursement or credit.
Andrew L.
Customer Reviews for ALJ Enterprise & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Staff was great friendly and professional
Jesus Chuy D.I rented a 15' truck on September 15th and was incorrectly charged on mileage and the equipment I received at check in. When I called the business this morning, September 16th, to inform them about the situation, the gentleman on the phone was rude, condescending and essentially blamed me for the errors without even checking in with his team who helped me onsite. My receipt shows that I received a furniture dolly and utility dolly which were not included in the rental and I confirmed I did not want when I was initially checked out. Not to mention when I asked for the total I was being charged at check out I was not given a straight answer. I was instead told I was being charged for the vehicle and the insurance and that he had to add in an estimate for miles to be able to check me out. It wasn't until I checked my charges later that I saw I was charged more than the initial $50 I was quoted at checkout when I reserved the vehicle. In terms of the mileage, I ran a total of 34 miles during the time I had the vehicle and am being charged for 105. I tried following the links to verify the rental when I received it and got errors, then when I tried to check the vehicle in later that day I again got errors and wrote in to customer service to inform them and never got a response. All in all this has been the worst experience with UHaul. I am not only being charged triple of what I drove but I'm also being met with rudeness when I try and get the situation corrected.
Marissa A.Staff was incredibly professional
Jesus Chuy D.Friendly, communicative because we were late for pickup and he waited for us. Thank you would use again!
Devon M.Excellent service friendly and courteous , Daniel was awesome
Jesus Chuy D.The service was excellent! The guys were professional and very courteous
Jesus C.Everyone was great from start to finish
Jesus Chuy D.Excellent service friendly and courteous
Jesus Chuy D.Amazing service and very professional
Jesus Chuy D.The truck wasn't ready when we arrived to pick it up.
Louis C.The guys were great handling the process made it super easy and it was great that they're paperless
Jesus Chuy D.Simply awesome
Jesus Chuy D.I would highly recommend these guys They are great to work with
Jesus Chuy D.Excellent service Knowledgeable and friendly would highly recommend these guys
Jesus Chuy D.Xanthe and his helper were very professional and they made me feel like part of the family excellent experience
Jesus Chuy D.The guys there were outstanding, very knowledgeable and helpful
Jesus Chuy D.I drove a 10-foot truck 25 miles, then put 2 gallons of gas in it (as instructed). They still charged me $21,88 for a "gas surcharge". When I contacted them about it they said I could "maybe get Venmod" for it. Then I never heard back. Incredibly unprofessional.
tim A.It was very easy and fast I'll get back anything went I need it sometime
LUIS D.Great service - friendly representative.
Doug B.The gentleman that helped me (sorry I can't remember his name) was awesome. He had the truck ready and running with the air on and was very helpful. I would definitely recommend this location.
Michelle C.Only problem--the site was a little hard to find. Otherwise, great service.
SALLY H.Weird location on a dead-end street. Nobody was working or answering the door during business hours. Just had to leave the trailer there and hope for the best. A maintenance guy (who services the trucks) was in the parking lot and said he had tried to catch them in the office 4 times in the past 10 days so that he could do his work, but they were NEVER in.
Gary W.The staff was amazing
Jesus Chuy D.Absolutely one of the worst experiences. I got to the facility. Door was locked. Pounded on the door. Then called the telephone number. They said that the person must be in the back room. I kept pounding. He answered - only to tell me he had been sleeping because he had had a long day. I asked for the moving pads I reserved. He said he didn't have any and I'd have to go to Cathedral City (15 minutes away to pick them up). He then went to go get the truck on his skateboard and was gone for 10 minutes. When he came back, he said the truck was locked and he was waiting for someone to get him the combo. It was literally ridiculous. When we need to move again in the fall, I will find another moving resource.
Ty T.Why does it say 19 plus mileage and I drive 10 miles and it cost $60. ? Good grief!
Kathleen F.The office is hard to find. Not well marked. The door has a UHaul sign on it but when the door is open the sign is not visible from the parking lot.
Timothy S.Everything was fine
Alex V.Friendly.
Matthew F.This location is well run. The equipment was in excellent shape and everyone was really nice. This is by far the best uhaul experience I have ever had. When we move again, we will definitely be using them.
Jeremy H.Staff was outstanding!
Jesus Chuy D.Make it appear it is a U-haul. There is no signage or indication that is a station.
Shillette B.