The man at the desk was not helpful at all and obviously had no customer service skills. When i went to pick up the truck and check in he handed me the key and said its parked out front. Then i told him i would like to add my son as a driver and he said it would be ok and that we didn't need to add him. When i asked about a receipt he said he didn't have one. So i walked out of the office with the key in hand and not knowing exactly where the truck was parked and no paper work to show what the miles were & how much gas was in it. I picked the truck up at 11:10 am yet i received a call at 4:45 pm asking if i had picked up the truck. The guy who checked me in did nothing that he was supposed to do and until i talked to the rep who called me at 4:45 you had no record of me picking up the truck. He was very unprofessional and not knowledgeable as to the check in process and not friendly at all.
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I had significant IT issues and issues with electronically picking up and dropping off my uhaul making me late to my appointment.
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