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George provided wonderful customer service and had nice equipment. He was detail oriented and helpful. I really appreciate his service and assistance. I will highly recommend this location to family and friends.
George was extremely helpful and went out of his way to make sure we were taken care of. Highly recommend George. Michael B Aurora CO O
Best Customer Service EVER! TY!
George at All American Storage was professional and curious. Thank you George.
Super friendly and speedy. Had the truck ready when I arrived and was out tge door in minutes.
Nothing at this time. I received extremely great service. Will be using your company in the future.
Thank you for your service
I find prices to be slightly high considering we are expected to fill the tank back up with gas
Very polite and helpful
Excellent customer service Easy and convenient pick up and drop off. Owner very responsive to questions. Trailer was in good condition and we had no issues during our trip
The only thing I can complain about is they did not have the appliance dolly available that I reserved. John was able to locate me one, but then I had to retrieve it myself from a location in O'Fallon. This took about an extra 45 mins from my schedule and caused my friends, ready to move my belongings, to wait and we had to start later than expected. That was a little disappointing!
Excellent to work with
Not much to improve. The service was really good. I was well informed about the trailer that I rented
Not much to improve. Service was really good. I was well informed about the trailer that I rented.
Not much to improve. Service was really good. I was well informed about the trailer that I rented.
I was not informed of a $20 cleaning fee. I left the truck clean and secure the same way I picked it up. Also, was charged extra mileage. The location I first chose did not have the truck I reserved. I was told the other location was just as close....it was not. It was 13 miles (one way) whereas the original location was less than 2. That means an extra 22 miles I was charged for, that I shouldn't have been. Very upset!
Absolutely nothing, George was awesome!
Highly recommend George's place to all my friends. He was extremely helpful and accommodating.
George is GREAT! Always a friendly smile & Great Rates on rentals. I Trust him at his word as he as been very Honest with me! I will return to his business ALWAYS!
great people working here. Had the trailer ready when needed and the return process was great.
Very pleasant experience.
This location was amazing. I was helped by George, who was incredibly friendly, answered every question, and really took the time to make sure I was comfortable with the truck before leaving. I will definitely keep this location in mind if I am ever in need of a Uhaul again, and will recommend anyone I know to use this location.
The gentleman working this location was so helpful and explained everything. He took time to show me my blind spots and how to hook up my tow dolly. He didn't rush through my rental even though others were waiting. Great place to rent.
George Mell made me feel very welcomed & was a total professional at informing me off all the safety things to be aware of while driving this large truck. The height clearance & long rear end were specific areas to watch out for when in operation. I will definitely rent from George Mell again! Great Service!!!
No place to park to many U-Haul at this location
I can not tell you how much I like this location. Friendly staff and more importantly, a secure facility. My car sits behind a gate after hours. I can access my vehicle by using a code provided. Worrying about parking my car and someone breaking into it is not an issue here. Several gas stations within ~1.0 mile.
Of the three U-Haul places I have used in the past, this is the top one. The guy who works at this location is friendly and treats you well. He makes both pick-up and drop-off actions go smoothly. I like that my vehicle (dropped off while I was using the truck) are behind a secured gate while I am using the service.
I don't know how much control you have, but Google kept sending me to your competitor on 161. Bad Google Maps!
Friendly and professional very nice I will use again
Great customer service
No improvements. The experience was excellent. George, the owner, is good to his customers -- professional, friendly, and accommodating. I drove 6 extra miles to use this particular U-Haul establishment.
Great service nothing to improve as far as I could tell.
Phenomenal service
George was awesome! He was very understanding and accomodating about my concerns during this pandemic. He was also very personable, friendly, professional, and accurate. I appreciate everything he did. I will continue to use location for all my moving needs in the future. Thank you so much George!
Customer service the best!!!!
George and co are fantastic - highly recommended!!
Couldn't ask for a better rental experience. George was knowledgeable and helpful and had the equipment ready before I could get there
Very friendly!!
I have used this provider a number of times - I use them regularly and there's a reason. They're great and very customer oriented.
Rep gave me a great deal and quick turn since I was in a last minute pinch move. Would definitely recommend!
Flexible and supportive
Great service! Always goes the extra mile for the customer. My preferred provider.
The man there was very helpful and explained everything to us. Would use that location again.
Very responsive and flexible
Great, welcoming drop off! Thx!
George is awesome and so helpful!
George, and the rest of the U-Haul team were outstanding! Great customer service and a clean/well equipped location. Highly recommend
Great customer service. I will use them next time i rent.
Great, flexible drop off experience. Thx!
Great experience all around.
Very helpful employees.
I was disappointed that I was not able to pick up my equipment later in the day to avoid a second day charge because of the hours of operation of the location.
You would have to call me to gain the rest of this review as it would be a NOVEL as to the HELL uhaul put me through.
Better rate quotes. Start/End time quoted by employee did not properly line up with planned start/end time, leading to higher than expected amount due. Easier self drop-off. The website did not work well on Firefox mobile and was very frustrating/involved.
Excellent customer service!
Owner George is very helpful and will always do what he can to accommodate your needs. Thank you!
