Customer Reviews for All American Storage
(Concessionnaire U-Haul dans le voisinage)

499 évaluations

2294 Illinois 158   Belleville, IL 62221
(at RT 158 and Mascoutah Ave)

(618) 566-9100

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam - dim : 8h am à 1h pm
Heures d'ouverture spéciales
  • 5/29/2022 - 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(618) 566-9100

2294 Illinois 158
Belleville, IL 62221
(at RT 158 and Mascoutah Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam - dim : 8h am à 1h pm
Heures d'ouverture spéciales
  • 5/29/2022 - 5/30/2022: Fermé
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I'm person service was excellent and the gentleman that assisted us was very friendly and helpful. The online portion needs work

Chauntae H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April J. 
Évaluation :
5

Great service, reasonable prices n hometown friendly. Very accommodating for my move

Diane C. 
Évaluation :
5

Fantastic customer service. Highly recommended!

Peter G. 
Évaluation :
5

George was very helpful

Jen P. 
Évaluation :
5

Well, a day before pickup, I was in contact with a man named Larry from a U-Haul center with phone number 3143557902 really came through for me helping me locate the correct trailer (5x9 ramp trailer, with motorcycle wheel chock in the front) I wanted (because It was difficult to find it initially). At pickup, the guy at the location was very helpful in hooking up the trailer. Although the trailer lights didn't work, he did offer to help find a replacement. I declined as it was hard enough to find this one, and I was pressed for time. Good experience overall. But you need to make those trailers more accessible.

MATTHEW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER A. 
Évaluation :
5

This is a great business. I needed a trailer on extremely short notice andvyfey were able to immediately get me hooked up. Always reliable, always eager to help and go the extra mile. I keep using them as my service provider even though others are closer and more convenient. There's just nothing that tops great customer service

Michael H. 
Évaluation :
5

Nothing really. This location went above and beyond in their services and would 100 % deal with them again.

Maria B. 
Évaluation :
5

They made it very easy and comfortable the rent. The staff was very friendly and professional. And then

Timothy C. 
Évaluation :
5

Nothing! Thanks George!

MELISSA M. 
Évaluation :
5

John was exceptionally helpful and a true professional highly knowledgeable of all aspects of his job!

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON M. 
Évaluation :
1

Delivered a trailer and told to leave the blankets in the back during pickup in Salem. All American charged me $15 to fold the blankets. The same blankets they have to clean before repackaging. So why charge to fold them up? Petty billing to nickel and dime you.

Bryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison M. 
Évaluation :
5

Another great rental from All American Storage. George was there just as I pulled up to deliver and everything went smoothly. The turn-n was well coordinated and there were no surprises. George and John exemplify superb customer service.

Michael H. 
Évaluation :
5

This was our first experience renting a Uhaul and it could not have been made any easier!! We are now 100 % loyal to this location whenever we need one in the future, he was so friendly and helpful, and we're so grateful!! Definitely would recommend!!

SHANNON N. 
Évaluation :
5

Excellent service.

GORDON I. 
Évaluation :
5

I continue to rent from this location due to their responsiveness and customer service. Always helpful and flexible. They go out of their way to accommodate their customers' needs

Michael H. 
Évaluation :
2

I received an email "guarantee" that the 20 foot truck I rented would be ready and waiting at the pick-up site, Jones Boys Lawn Equipment, at 9 AM. It wasn't. Had to go an additional 6 miles and take a 26 foot "up-grade." It caused me to be a half hour late and the larger truck was more difficult to maneuver. The people who helped me were very nice, and did their best to get me on my way.

Paul T. 
Évaluation :
5

Best place to rent from. Owner is great, gets you checked in and on the road quicker than any other dealer I have used.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
5

I keep coming back to George at this location. Time after time he has proven to be reliable, helpful, and a consummate professional. I actually enjoy interacting with him which is more than I can say about proprietors I've encountered at other locations

Michael H. 
Évaluation :
5

Every thing was above my expectations. This is the second truck I have rented from this location. If I have to rent another truck this is the place I will go to. Thanks

TERRANCE O. 
Évaluation :
5

Friendly staff, quick and easy process to get me out the door!

Jamie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

Great location and outstanding customer service!

LANCE M. 
Évaluation :
5

George is friendly and bends over backwards for his customers! We appreciate all his help!

Joy T. 
Évaluation :
5

George was super helpful and accommodating. I have rented from him many times, and I typically have a dozen rentals a year supporting our Robotics programs. I will continue to go to him as a priority as he always delivers on what I need. It's a pleasure doing business with him, and it's great to not have to worry about whether I will encounter any problems going into a reservation.

Michael H. 
Évaluation :
5

Treat them like you treat me!

CLIFFORD U. 
Évaluation :
5

I go out of my way to book with George at All American Storage. Even if he doesn't have the equipment, he takes time out of his day at anytime to get me set up with what I need. You won't find a better U-Haul dealer, or business man. I book uhaul more than 10 times a year, and this location, and owner is my go to, I highly recommend.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORGAN M. 
Évaluation :
5

Great service

RONALD H. 
Évaluation :
2

First of all, he put my information in wrong(what type of vehicle I had), and when I questioned him about it he said most people don't do there do diligence on checking, like I did. My car was only allowed to pull 2 000 lbs. the cargo trailer alone was 1 900 lbs. So 2 days before my move I went from a $580 something trailer to a $1 800 truck. Then I also had to tow my vehicle on a trailer and I to keep an eye on one of the tires was losing air. Let me say the guy who works there was very nice, but doesn't seem to know what he's doing. Had I not checked the info myself, my car would have been severely damaged as I was traveling from Illinois to Florida.

Tammy K. 
Évaluation :
5

The employees were very kind and responsible and they talked to me and very details of the contract

VICKI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas W. 
Évaluation :
1

I was billed for cleaning equipment was returned the same way I received it.

Don S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN B. 
Évaluation :
5

George was really nice and helpful.

KIMBERLY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R. 
Évaluation :
5

Nothing. George was great.

CHRISTOPHER N. 
Évaluation :
3

Although I would still recommend this location to a friend, this experience wasn't nearly as good as the 1633 E US 50 location nearby. At this location, the woman working the desk had no idea how to hookup a trailer, luckily I did, and I had to hook it up myself. She was on the phone and sending pictures to who I believe was her husband and he was able to help that way, but still a very difference experience than just walking out front to see everything is ready to go for me. She was extremely nice though and that made it a better experience.

Tanner O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CURT L. 
Évaluation :
5

Excellent service à la clientèle

COREY S. 
Évaluation :
5

Above and beyond customer service! Very knowledgeable, and honestly caring that the renter has a great and safe experience.

Michael W. 
Évaluation :
5

George did a great job setting up the tow dolly for me and providing helpful hints to make the job easier!

Kenneth H. 
Évaluation :
5

Owner provided outstanding customer service throughout whole experience. I wouldn't go to anyone else in the area. Strongly recommend uhaul make him a point man for rentals, if not already done.

Alexis A. 
Évaluation :
5

Great Service. Thank you!

Richard W. 
Évaluation :
3

The Belleville location is fine. It's nothing fancy, but the guy working was polite and took time to explain everything. I didn't like having my reservation changed 24 hours before we left. I was forced to drive 2 hours out of the way to get a vehicle that should have been only 10 minutes away from my house. I would advise anyone in the future to avoid Uhaul if possible. P.S. your company's customer “Service” at Corporate level sucks ass.

JONATHAN P. 
Évaluation :
5

Not get trucks stolen! :) I got the 15 foot truck because the larger one I reserved got stolen. Blessing in disguise. The 15 foot truck fit just right when I backed into the driveway. Customer service was excellent.

KELLY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE C. 
Évaluation :
5

Excellant, very helpful, stayed later than normal to make sure everything was ready to go.

Larry E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip H. 
Évaluation :
5

Awesome customer service! Really close to Scott AFB.

Joseph M. 
Évaluation :
5

very professional and his ac is out and he still was very personable and helpful both in person and on phone.

JACQUELINE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter B. 
Évaluation :
5

Great service

Jennifer J. 
Évaluation :
5

George did a great job and I really appreciate his help.

Philip M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben L. 
Évaluation :
5

Explained everything and friendly.

Gordon M. 
Évaluation :
5

The owner called me ahead of my drop-off to give me a code to access the site after hours. He was great.

HOWARD S. 
Évaluation :
5

George was excellent, very customer oriented and helpful. I will definitely use this location again.

Kevin M. 
Évaluation :
5

George provided wonderful customer service and had nice equipment. He was detail oriented and helpful. I really appreciate his service and assistance. I will highly recommend this location to family and friends.

Nikko F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy M. 
Évaluation :
5

George was extremely helpful and went out of his way to make sure we were taken care of. Highly recommend George. Michael B Aurora CO O

Michael B. 
Évaluation :
5

Best Customer Service EVER! TY!

Jerry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

George at All American Storage was professional and curious. Thank you George.

Scott H. 
Évaluation :
5

Super friendly and speedy. Had the truck ready when I arrived and was out tge door in minutes.

Aaron M. 
Évaluation :
5

Nothing at this time. I received extremely great service. Will be using your company in the future.

Belynda H. 
Évaluation :
5

Thank you for your service

Sheila M. 
Évaluation :
5

I find prices to be slightly high considering we are expected to fill the tank back up with gas

Christian M. 
Évaluation :
5

Very polite and helpful

Terry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrette H. 
Évaluation :
5

Excellent customer service Easy and convenient pick up and drop off. Owner very responsive to questions. Trailer was in good condition and we had no issues during our trip

Laura E. 
Évaluation :
4

The only thing I can complain about is they did not have the appliance dolly available that I reserved. John was able to locate me one, but then I had to retrieve it myself from a location in O'Fallon. This took about an extra 45 mins from my schedule and caused my friends, ready to move my belongings, to wait and we had to start later than expected. That was a little disappointing!

LYNN L. 
Évaluation :
5

Excellent to work with

DAVID T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE L. 
Évaluation :
5

Not much to improve. The service was really good. I was well informed about the trailer that I rented

Shelly W. 
Évaluation :
5

Not much to improve. Service was really good. I was well informed about the trailer that I rented.

Shelley W. 
Évaluation :
5

Not much to improve. Service was really good. I was well informed about the trailer that I rented.

Shelley W. 
Évaluation :
2

I was not informed of a $20 cleaning fee. I left the truck clean and secure the same way I picked it up. Also, was charged extra mileage. The location I first chose did not have the truck I reserved. I was told the other location was just as close....it was not. It was 13 miles (one way) whereas the original location was less than 2. That means an extra 22 miles I was charged for, that I shouldn't have been. Very upset!

Angelina C. 
Évaluation :
5

Absolutely nothing, George was awesome!

Heather M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
3

Highly recommend George's place to all my friends. He was extremely helpful and accommodating.

Lora B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clyde L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
5

George is GREAT! Always a friendly smile & Great Rates on rentals. I Trust him at his word as he as been very Honest with me! I will return to his business ALWAYS!

Keo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRVIN A. 
Évaluation :
5

Owner George is very helpful and will always do what he can to accommodate your needs. Merci.

Greg L.  |  Expérience générale 
Évaluation :
5

Did not store at this location

Privacy R.  |  Premières impressions 
Évaluation :
5

Very helpful. Got lost finding the place and the lady on the phone helped me figure out where I was and find the place.

Privacy R.  |  Premières impressions 
Évaluation :
3

The location is great! Having to enter secure passcode to enter and exit is a great security feature.

Privacy R.  |  Premières impressions 
Évaluation :
4

Very friendly staff who were very helpful with the moving process and renting a moving vehicle. Great price for the size of the space!

Privacy R.  |  Premières impressions 
Évaluation :
4

Friendly staff, convenient location, clean facility.

Privacy R.  |  Premières impressions 
Évaluation :
5

They were very accomodating. I arrived a day early and they provided me with an entrance code and allowed me to come back when it was convenient for me.

Privacy R.  |  Premières impressions 
Évaluation :
4

quick and easy. 24 hr access a real plus. close to AFB.

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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