Customer Reviews for All Day All Night Storage
(U-Haul Neighborhood Dealer)

355 évaluations

7131 Old Pascagoula Rd   Theodore, AL 36582
(Next to Mobile Grey Hound Park)

(251) 443-7613

Heures d’ouverture

  • Mon: 9:30 am–4:30 pm
  • Tue: 9:30 am–2 pm
  • Wed-Fri: 9:30 am–4:30 pm
  • Sat: 9:30 am–1 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(251) 443-7613

7131 Old Pascagoula Rd
Theodore, AL 36582
(Next to Mobile Grey Hound Park)

Services dans cet établissement :

Heures d’ouverture

  • Mon: 9:30 am–4:30 pm
  • Tue: 9:30 am–2 pm
  • Wed-Fri: 9:30 am–4:30 pm
  • Sat: 9:30 am–1 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very professional I would recommend anyone to them the lady in the office was very sweet thanks again 😘

MEYONDA MITCHELL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

casandra lovett 
Évaluation :
5

Nothing everything was excellent

GLORIA PITTS 
Évaluation :
5

The U-Haul needs to be checked out. We had to jump off the truck after loading it. We also filled truck up to full but after driving it for about 15 miles gas gauge read below a half a tank. Not sure if gage is working right but overall it was good.

PAUL ROBINSON 
Évaluation :
1

The lady running the place was very rude and seemed as though she was being disturbed by having to get off her phone and do her job. She couldn't find our reservation and when she did find it she tried to charge me more than I was quoted even though nothing had changed with my reservation. It wasn't until I was about to call uhaul did she "found a discount" that would match our reservation price. I didn't believe a word of that.

Charles Pitt 
Évaluation :
5

Tammy, was glad to see you. Made sure your trip was pleasant.

ronald callender 
Évaluation :
5

This location was very helpful and forthcoming with information.

Donna Ladnier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA GONZALES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine Bennett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT DOHERTY 
Évaluation :
3

Pickup location changed without notice, would prefer to have more choice in pickup location

Joshua Goldman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANEKQUA ORR 
Évaluation :
5

Truck needed oil and transmission fluid. It didn't shift properly and it was a hassle. I overextended my use and the ladies were very understanding with the situation I was in and I'm very grateful. Maintenance should be done on the vehicle and any other vehicles as well. It cost me money to get the fluids checked by a professional at pep boys. He said that he wasn't allowed to do any fluid refills that it required and I still had to pay 32 dollars to find that out. All in all the women who works there are exceptional and I highly recommend the facility to everyone

Carmen Montgomery 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eric fields 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tifany Williams 
Évaluation :
5

Credit unopened packs of moving blankets. Will be more likely to use this location again

laurie lindsey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott harris 
Évaluation :
5

My only concern was when I got the truck it was nearly out of gas and the person who I rented from said they'd credit me $12 for gas I'm upset because I $150 in the truck and left nearly a half a tank but no reimbursement for that but overall it's a Great truck Mrs.Lois Rembert.

LOIS REMBERT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Howard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAN KIM 
Évaluation :
5

Very customer efficiency

ronald callender 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKHTER HOSSAIN 
Évaluation :
5

Wonderful experience n very helpful

CLEVELAND ALBERT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Waleska Garcia 
Évaluation :
3

they didn't want to take the truck back at his location./ it took about an hour to g et the issue resolved

John Johnston 
Évaluation :
5

Just would be better if a actually open 24/7

JAMES Laws 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES WAFER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRINCETON GREGORY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM YOW 
Évaluation :
4

Everybody was so helpful

ROY DAVIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID SEIBERT 
Évaluation :
5

Excellent Service!

thomas Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID SEIBERT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICE HUGHES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT COLLINS 
Évaluation :
5

Great experience! We were in a bind because of hurricane Ida and had to move a family member quickly. They were thoughtful and very accommodating! Thank you so much for the smooth process!

AMANDA FRAZIER 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ebony Napier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN Dicks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES QUINT 
Évaluation :
5

This location is the ONLY uhaul location I use and will ever use. The staff are fantastic.

STACY YOW 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANATHIA MITCHELL 
Évaluation :
4

The after hours drop off area was small when trying to drop off a 26' truck. A larger area would make this site a 5 star excellent rating. Every other aspect was a excellent rating.

Kevin Mitchell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Nelson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH BRYARS 
Évaluation :
5

Not a thing!

Leanna Crabtree 
Évaluation :
5

Perfect

Christina Rush 
Évaluation :
5

The customer service was awesome!!! Very nice and helpful lady. Truck was clean. The ride was horrible. The truck sounded like it was about to fall apart. When you turn it would make a popping noise. I really didn't feel safe in that particular truck. Other rentals in the past were nice. This one was horrible.

WENDI EDWARDS 
Évaluation :
5

Extremely helpful and friendly.

ROLAND DAVIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL WALZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Slade Harbison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Darrell Hoffman 
Évaluation :
3

The manager at this site was very rude to me, misinformed me, and lied to me. I returned the truck at 7:30am on the day it was due back. It was clean and full of gas.i put the key in the drop box. The manager at no time told me where to park it, only that if I returned it early, to call her and she would give the code to the gate. I called the office the night before, left a message saying I needed the code. I did not receive a call back. When I spoke to the manager later in the day to make sure all was ok, she was very rude, and not very professional. She yelled at me for leaving it in front of the gate, tried to tell me I left the key in it and told me she would have to charge me an after hours return fee of $20.00. Which I was ok with. She said the truck was not checked in until after the time it was due back. She told me she knew exactly the time I dropped it off and when I was picked up by my ride. I later called the office and spoke with Jessica who much more pleasant and very professional, she said she would address the issue of me being over charged, going so far as giving me a call back to let me know the status of the situation. I was charged twice for the use if the moving blankets. The manager told me my total charge for the rental would be $128.00. Instead I was charged $239,4 with additional charges pending totaling $113.02. My receipt shows I was giving a credit of $83,08 which I have yet to get. So, no, I am not happy with the service or all the extra charges I wasnt aware of and I will not be using uhaul again. Regards, Judith Havard

JUDITH HAVARD 
Évaluation :
5

Nothing everowasgreat

ARMELIA RUDOLPH 
Évaluation :
5

Allday allnight storage is a great place.

GARY HAND 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mikelia mcalpine 
Évaluation :
5

Excellent customer service. A+ Thank you.

LAUREN BAKER 
Évaluation :
5

She was very nice and her spirit filled the office with so much joy... Thank you guys for everything

Saveria Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES JONES 
Évaluation :
5

Online check-in process was easy and made the in-person check-in much faster. Loved the online check-out procedure where I was asked to take pictures to verify the mileage, fuel, how clean, and the location. Made the whole transaction feel quick and easy

Alan Reeves 
Évaluation :
5

Very friendly and fast service.

TERRY HINES 
Évaluation :
1

I had 1/4 tank of gas and stopped specifically to get gas. It was supposed to be 3/8?! So I guess it wasn't quite 3/8 and they charged me $. I had a ride so I dropped it off early and they charged me for that too. Terrible. Would not use again.

Cheryl Nelthropp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFINY WILLIAMS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD HAGAR 
Évaluation :
4

The lady behind the counter was very nice and friendly. I do think uhaul has made the process more complicated for checking in and out. That is no reflection on the staff at this location, but it is directed to uhaul processes. It shouldn't be that complicated. Customer service was excellent. Process, not so much.

Darrin Thompson 
Évaluation :
5

They were very efficient

GENE MAXWELL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATOYA HILL-SHOLTZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jimmie harrell 
Évaluation :
5

Everything was great.

Gary Hand 
Évaluation :
5

Manager was fantastic.

Gary Hand 
Évaluation :
5

Returned truck on Sunday at Willard TV on Greeno Road on Hwy 98, Fairhope. Gas filled and cleaned.

ALTHEA GOSS 
Évaluation :
5

Every aspect went smooth helped take some of the hassle out of moving.

Robb Massie 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONY HOPPER 
Évaluation :
5

Nothing. My experience was great.

Frances Crist 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanice Bryant 
Évaluation :
5

The console in cab was a bit dirty. Should be able to upload more than 1 picture when verifying rental. Service was excellent

LAURA VEAL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA WILKERSON 
Évaluation :
5

Great Folks!!

KIRK LANIER 
Évaluation :
5

U-Haul helps make helping people in my trailer park easy. Thank You U-Haul No Name Park LLC Christine Cayton

Christine Cayton 
Évaluation :
5

This was the 2nd time I rented a U-Haul from this location. The Lady was nice and very professional both times. Kindest Regards Christine Cayton

Christine Cayton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha Tookes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

saskia gomez 
Évaluation :
5

All was good. Thank you

Cassandra Smith 
Évaluation :
1

Take out the broke off screws sticking out the side rails and fix the leak in the roof. My cabinets got rained on in the truck by the leak and scratched and gouged by screws. Was not worth getting the truck from them. They have three trucks the size I rented two new ones and one that is messed up. So they give me the messed up one. That was nice ! Picking up the truck before they open is a pain. They do not give you the gate code to get in. You have to call the 1-800 number and stay on the phone for 15 minutes to talk to someone that can call someone and get you a code. Then you have to get another code to get your padlock off. Which none of that is in your contract information. So if you plan on picking up at 7 AM you need to be there at least by 6 AM. And returning it was a pain. They could not get my location on my phone. So I had to leave the truck there locked and take the keys with me and come back after 9 AM when they were open and I hope they didn't charge me which they didn't. The whole experience was awful.

Jeremy Brannon 
Évaluation :
5

I have no problems with this location. I have used before, and will again. U-haul has changed a few things, where you are to do something where you scan your Drivers licence, I never did get that link. Love the people at this location.

LAURIE SULLIVAN 
Évaluation :
3

I am a reservation number for a 15ft truck, and when I called AHEAD to confirm all they had was a 20ft. They did give it to me for same price.

john tondello 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy Lowell 
Évaluation :
5

Wrong lock on truck but U-Haul representative was quick to resolve problem.

jacob vann 
Évaluation :
4

I don't know anything you could do any better

CHARLOTTE WEBER 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID BLISS 
Évaluation :
2

The lady was confused on us bringing the truck there, even though the app said to. She then said something about taking it somewhere else, but I followed the instructions online and we left. You just need better employees.

Erick Fields 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANETTE MCCASKILL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA TOOKS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan Reeves 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell Rivera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Stafford 
Évaluation :
5

I don’t think you should charge by the mile if you can’t pick up the trucks at the location you select when you book online.

Rian Moore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott fuller 
Évaluation :
5

Nothing everything was excellent

David Travis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Hunt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY PRATHER 
Non les évaluations ont été soumises pour cet établissement.

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