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JAGDISH D
Customer Reviews for All Freight Logistics Canada Ltd At Karans Plaza
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Rayna is a rock star. She totally went beyond. She was soo sweet and helpful. We are moving to the 100 mile house area and if we have use u-haul again we hope we can get Rayna to help us again.
Nicole ZCan you please send me my deposit back as soon as possible Gouri Vij
GOURI VSome info ahead of time telling me about picking up the truck when no one is there
Cam FGreat customer service, friendly and going beyond to assist!
Nataki BWas a very easy and awesome experiance, save my day for sure. Gladly recomend to anyone. Cheers
Michael fEmployee should always be present during working hours.
Sunny TYou can't get any thing better than this on rentals Perfect on everything made my day thanks to Rayna and Amanda
Anil KThank you so much Everything were very good
Abdul MGot a wonderful service from Rayan. Thank you so much
Anmol CPeople were great.
Andrew MRayna was very courteous and very competent
Kiran STo me up to good level and very friendly person on time Rayna is very kind and polite person.
Deivendran SThank you for making my moving easy and affordable. I received great customer service by provider, Rayna. Because of her I was able to sign in/out easily. Moreover, she was available for any questions I had in between my moving. Recommending all to use this facility for future pickup/ moving.
Puneet DThe appointment was 4, but sent me message that they will delay which is OK, BUT around 4,2 one mover only arrived and told me the other mover on his way, and he started to unload boxes that doesn't need another hand, but off course he was taking a lot of time, meanwhile he was checking the other mover who wasn't answer his call, then told me the other mover won't come and the manager is looking for other one, around half an hour and his manager told him that a new mover on his way, so he started every 15 minutes to go to bus station to check the mover if arrived or not because his phone battery is dead, finally the other mover arrived and started to move big stuff but also overall they were very slow, started 4,15 and finished around 8,15 for a house got unloaded in 1 hour and 30 minutes, highly not recommend.
Mohamed AThe vehicle was in good condition, and the service was top-notch. Rayna was super helpful and highly recommend for anyone in need of a rental truck!
Divij KAmazing customer service.
Angie DYou guys charge 340$ for 8hours what the fuck man seriously without informing u deducted soo much amount
Jatinder SThe agent never mentioned that I would be receiving an online registration/pickup or return notification that I needed to fill out. I was only asked to text her a photo of the odometer and fuel level readings before and after the rental. Consequently, I do not expect to be charged the $20 next day "convenience fee".
Paul AVery good cooperation from the owner
Ahinas KAll Are good & deals are also good
Sandeep GThe pickup process was not good. Pickup time was 10:00 am. No one was there and the door was locked. The phone numbers provided continuously responded with messages saying they were "unavailable". At about 10:35 a person arrived who was apparently related to the Uhaul representative and phoned them at home. That person called me back and explained how to access the truck. I left the pick up location an hour late. The truck only had a quarter tank of fuel and had a broken windshield and a broken driver's side mirror. Ensure you do the online pickup process. This should not be "recommended", but essential! Once you get over the pick up issues, everything else was ok.
John AThe young lady was absolutely excellent and made the process quick and efficient. Service was fantastic. Will definitely recommend this location to any friends
Jasmin AThe lady that helped me was absolutely amazing, she made it super easy to pick up and drop off.
Kristina D- very poor signage - confusing pick up instructions - hard to get ahold of someone for help
zahid aThis drop off location personnel went beyond her job. She made this whole experience so much better. Many thanks to her. She made my day so much better
Nina Nhand crank on front of car hauler trailer not working properly. Staff was very friendly and helpful.
bruce mExcellent service à la clientèle. The owner was very pleasant to deal with and very accommodating. Good location on the main road.
Christopher KTruck was ready for me on time. Phone pick up was supper convenient. I put little extra gas and they refunded me for that, that itself is a five star quality highly recommended
Asma ASuper fast and convenient. Rayna is very knowledgeable and super helpful. She guided through every step and made the process so quick and easy. Highly recommend this location.
Rovina DAwesome thanks
Sanjeev jPretty awesome service! Atleast much better from others. Had a pretty great experience
Kashish AI rented it at 12:45 Saturday and returned it at 12:45 Monday there was no one there at pick as she was running late and had to have her dad come and get me keys. Told me on the phone on Saturday no one would be there when I returned it so I should text her a picture of the mileage and gas and leave the key in the drop box. Then I get a bill for three day instead of 2 days. When I phoned uhaul I'm told I have to deal with the location. When I phone I'm told between 12 and 2 are in the same billing period. I said I picked it up at 12:45 and returned it 48 hours later at 12:45 like I was told. Now I have to wait for them to look into this. I have a text time strapped and phoned and left a voice message asking them to confirm they got it. Never heard from them. But they got the picture as they had the gas and mileage. I think uhaul should be on top of things. For me to be told uhaul can't do anything but only the location.
Joshen RRenting a truck here was a breeze. Reyna was so helpful and easy to deal with, I wish all customer service people were like her. She's simply fantastic. I will go to her any time I need a rental.
Concetta MNothing to improve, it was an amazing facility and great staff
Jay rAll good thanks
kulwant sAmazing customer service and whole experience was great !!! Rayna followed up in middle of the rental period to check on the vehicle and such. That's great customer support.
Amardeep GI had difficulties with the self checkout and sent a text for help. The lady who works at this location and was off on this Sunday was extremely helpful and guided me patiently to get access to the truck and going. I am not sure if I got the name accurately. Maybe Reyna? Thank you! Merci.
Michail RRayna was friendly and helpful. And great at keeping in contact for anything we needed! Merci.
Katie HThe lady we dealt with during pick up was nice but was not the uhaul employee/owner. We managed to get the rental. It was dirty (coffee etc in cup holder). Upon returning we did a drop off situation. I asked the gentleman who took the keys if I had to complete any paperwork etc. he said no and sent me on my way. Fast forward to now, was not contacted for payment and was charged a late return fee. Don't waste your time here they won't contact you for payment instead they send you to collections. This rental was in January… it is now November!
Tianna GNo whon there when I picked up and when they did show none of them knew how to hook up the trailer. I asked the lady if I should call before returning she said yes . When I returned it no whon there again .
James BVery professional and very nice service
Jeff DOld and engine light blink
Jagan Nthe agent was not at the location when I called her, she was not aware of the process very well and it took half an hour to return the truck. In the end, I could not get back my deposit. Although I had been told that I would get back my deposit right away when I get back the truck. Howerver, when I returned the truck the agent said we just pay back to your credit card or check
Mohammad EThis location was absolutely amazing to deal with.
Rohit GKept calm in a tough situation and did everything that she could to help out her customers. Had a positive attitude. I will 100 %give it a five star
Uges MI SENT AN EMAIL. NO, NOT HAPPY AT ALL.
Brian Svery freindly service
SHERRY WMore vans for renting
Ravinderpal SThe worker called twice in the morning, she seemed rushed and very impatient about the whole situation. It was moving day for us and having that attitude to the situation didn't help, plus she said she'd help me change the time online, but never did which caused more issues with payment at the end so nothing was done right. I didn't appreciate it.
Brenda H