Customer Reviews for All New Equipment Rentals
(Concessionnaire U-Haul dans le voisinage)

1102 évaluations

465 S Rock Blvd   Sparks, NV 89431

(775) 355-5704

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 9h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(775) 355-5704

465 S Rock Blvd
Sparks, NV 89431

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 9h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANNAH MARIE L. 
Évaluation :
5

The guys were great. Nothing needed from my perspective.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnel C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ralph H. 
Évaluation :
1

This was the worst experience I have ever had. I would rather carry my stuff than have to rent another uhaul.

Alyssa M. 
Évaluation :
2

Didn't like the hidden fees

Jose U. 
Évaluation :
1

I was extremely overcharged extra fees added for no reason I would not recommend this location to anyone and totally disrespected

Darlene B. 
Évaluation :
1

24hr max rental???? GET MORE DAMN INVENTORY!!!!!

Peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
2

The truck was bouncing around on the road and the interior was fairly dirty when picked up. I also got an extra charge without explanation.

Dakota D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
1

Worst experience i have had with any Uhaul facility ever and i have over 100 rentals in my 11 years owning my Company. They threatened my wife to call the police on me for theft because they couldnt reach me while i was in the Incline Village mountains on an installation with poor cell service. I left a messge early telling them to extend my rental and they still did that. Plus they charged me 50 $cleaning fee when all i left was a free moving blanket i was going to give them. I actually cleaned the van. Not to mention that Van had 3 check engine lights blinking.

Kenneth C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cassie P. 
Évaluation :
5

I also hired movers through the website, who did nothing but complain, informed me that Uhaul lied to me about the sizer of the truck because they got rid of all the 17' trucks and gave me a 14', and all of my things won't fit in the truck I rented. Complained about how much I had to move including the weight. Told me "I have another 5-hour job after this and I'm exhausted from this move already" They took their time and just before 2 hours I told them we have to get over to the new place as I only paid for 3 hours. They charged me an additional hour of labor and I still had to rent another truck, and load the remaining items myself the following day. I'd suggest removing this company from your site.

Sheila F. 
Évaluation :
3

The company changed my reservation last minute to a new location. Our appointment was for 7:15 at the South Meadows location and right when we got there we had a message stating that the reservation was moved to a new location. The new location didn't open till 9:00 so we had to wait 2 hours to get our truck to start moving. We had to also change our appointment time and tell the movers that we didn't need them till later. This was a real issue for us as we both had to work later in the day and had to call our jobs to see if we could come in later. They also stated we would be getting a deal when I was in the phone of 19 $and a mileage discount but that wasn't shown in the contract. Still paid full price. Not very happy

Sydne H. 
Évaluation :
5

Our rental rep was great! Than you!

Pascal L. 
Évaluation :
5

Very helpful and made sure we got reimbursed for the windshield wiper

Justin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINETTE LOUIS U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy T. 
Évaluation :
3

Driving off the lot already 40 minutes later than expected from this location being opened we found that our Uhaul had a flat front left tire. We aired up on our own, informed the customer service representative and he let me know to bring it up to the manager the next day. I only had help to move my home until 1 and this really put pressure when the help left and I had to do the rest of the move with only myself and one other person for a 2000 sf ft home. This is why I chose not to return that day as I needed to be moved out by midnight of that day so time was not a luxury. When I returned that evening and dropped off I noted these items in the online drop off and still haven't received a callback for this. I am asking if there is a way to reimburse me for the cost of the rental for the inconvenience of the lateness of the location opening up and the flat tire. Thank you for any consideration. Isabel Calderon

Isabel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Afovtafo S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick G. 
Évaluation :
1

Old man at location was deplorable and rude. Truck broke down 50miles out of town. Called location and roadside.. no help! Got truck started the next day on my own after driving back to location. Old guy told me it wasn't documented( which it was! TWICE!) told me I would be charged a second day. Got invoice. Wasn't charged second day but was charged an extra gas fee.. the guy behind me came out and told me the old guy wouldn't even rent to him because he was I. A bad mood.. wow! Never again

Jami K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio B. 
Évaluation :
5

Nothing needed to be improved as far as I can see.

Michael V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Last weekend I experienced a computer issue on Friday and Saturday and couldn't rent a truck, but this was nationwide so it was no fault of this location.

Gary P. 
Évaluation :
4

Nothing you got it down.

Eddie U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro F. 
Évaluation :
1

I have rented with Uhaul several times before. The check is usually streamlined but does take some time to do. I walked into the Uhaul gave my info and ID and got a printout right away and someone pulled the vehicle up immediately. As I am checking out the truck I checked for my ID and noticed I wasn't given my ID back. I wished I looked at the contract closer because the drop off location had changed from what I entered online. I was unable to do after hours drop off because of this. I tried to call the next morning to change it but he said he could not help and I had to do it at the new drop off location.

David V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
4

Excellent Customer Service... Easy Transaction.... Thanks!!

Sandy K. 
Évaluation :
5

Uhauls down nationwide and Ken could not have been better at helping me the whole experience A+++

Aaron C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PETER M. 
Évaluation :
5

Always fast in and out

Kaycee W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana R. 
Évaluation :
3

Agent at checkout was very accomodating. Agent at check-in, not so much, he was rude and acted as though he did not want to be there.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward C. 
Évaluation :
2

I had an appt for 9:00 am and the employee did not show up until 1 hour and 10 minutes later. All he mumbled was something about problems at home. Some other people who were waiting said he was also late the day before. He was very unprofessional.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Girard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
4

Clean the seat and the cabine

Jeanpierre D. 
Évaluation :
1

We got threatened to be arrested For grand theft auto. We ran an hour late or so, but will never rent from uhaul again.

BRICK CHARLES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
4

Agent worked hard to clarify the paperwork. I am happy of the outcome. Thanks you

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaiah M. 
Évaluation :
5

Awesome fuel mileage on the studio sized truck. Clean, plenty of room for a average studio or bedroom sized move.

Sam C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Judy L. 
Évaluation :
3

The app said I could pick up the truck at 8am. I had to wait till 9am which kinda sucked. I was using the 24/7 truck thing I thought.

Jon S. 
Évaluation :
5

Very friendly staff, great customer service

Patricia O. 
Évaluation :
5

Thanks for the great service

April B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
5

Can't think of anything they didn't do right....maybe a popcorn machine? I was kinda hungry...

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry M. 
Évaluation :
5

Everything was great.

Jose R. 
Évaluation :
5

Friendly professional

Randall C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam T. 
Évaluation :
5

Fast, efficient and friendly. Five Stars!

James G. 
Évaluation :
5

I found Nick at All Equipment Rentals, because I was completely screwed over by the staff at the corporate store on Virginia Street in Reno. I had a 12 pm pickup time and at 1 pm they cancelled my rental and trailer without even bothering to contact me. No where on the online "Guaranteed Reservation" was this policy communicated. The staff at U-Haul Virginia Street did nothing to help me. I contacted Nick on my own, and he agreed to stay a few minutes after closing to meet me. He saved my day!

Alex W. 
Évaluation :
1

I had an appointment for 9:15am. I showed up at 9am. 1 other customer there when representative arrived. He told us that he had to wait for him to check in vehicles. Fine. Other customers arrived and rushed the door. A line suddenly formed with me at the back. I mentioned that I was here before these other customers. I left it at that. I got my truck at 9:55am. The Truck was nice but dirty.

Michael H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph A. 
Évaluation :
2

There were used masks under the seat . They need to sanitize after each use .

Mario C. 
Évaluation :
2

The location opened late, the staff was average for customer service and the experience was not as good as it has been in the past.

Michael J. 
Évaluation :
5

I love you fact that after hours and no personnel was there, that you can use the website to drop off the Truck and Auto transport and all you have to do drop off the key in the Dropbox and take pictures of what you are leaving. That's a great thing!

anthony R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

forrest P. 
Évaluation :
3

I made a reservation and the equipment was not there. The guy made it right and took care of things, but I had planned everything around that reservation.

Mark J. 
Évaluation :
5

Friendliest, most helpful staff in town and the van was great!

Ray M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary A. 
Évaluation :
5

Rien

marie A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kirsten S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Agent was very helpful

Dwight K. 
Évaluation :
2

First off, the people working there were acting like kids with a pressure washer out front and were spraying the back of the truck I was leaving with . They were very sarcastic in conversation while giving them our details to enter to the system . When I climbed in there were empty water bottles and wood chips everywhere inside the cabin and in the cargo space. I drove the truck a total of 8 miles round trip and the gas gauge didn't even budge but somehow I got charged 30 $for 10 miles and a quarter tank (?) how is that even reasonable . After arriving to drop the vehicle back off there were people inside more concerned with their new camera operation then the customers standing in front of them. One guy sternly TOLD us to leave the keys on the ground and go, they'll get the keys when they have a minute . Very unprofessional , rude and price scammy location and people. I'll never go back to that place for anything ever again.

Alfred C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA MARIE C. 
Évaluation :
3

Returned trailer just 3 hrs past 24 hrs period and I get charged for another day and it was at the end of the day bad business I don't think I will use you in the future.

Michael T. 
Évaluation :
1

Rented an appliance dolly on 12/20, returned on 12/21. When I went to return it, was told by the rep he was busy and would check it in later. Against my better judgement, I trusted this would happen. Several days later received a call from U-haul corporate saying it hadn't been returned. Told her it had been returned and she said she would call the store and set it right. Never heard back. Then got an email on 12/30 stating u-haul has been trying to get ahold of me about the unreturned dolly. Tried calling the local store many times, no answer. Called the corporate number, talked to someone else who said they'd follow up. Didn't hear back from her, but finally someone from the Rock Blvd store followed up a day or two later, looked into it, and finally marked it as returned and finalized my return. All this over a 10 $rental. Very disappointed in this experience and don't plan on using this location again.

Andrew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse C. 
Évaluation :
4

Thank you for inquiring about my rental experience. I made my reservation on November 22nd, 2020. I reserved a 20' truck for December 19th at 10:00 am for 6 hours at the U-Haul moving & storage of Double Diamond of Reno, NV. The reservation number was 20883474. I scheduled movers to arrive at 11:00 am to assist. On December 18th at 9:53 pm, I received a text that stated my reserved equipment would not be available for me in 12 hours. I checked online, and my reservation had been moved to December 21st at 10:00 without my knowledge. I called, and I was told that a truck would be available approximately 4:00 pm on December19th. I explained that time would not work because I had planned for a 10:00 am pick up with movers assistance. I was offered another truck that was located approximately 30 plus miles from Reno. I explained that was additional mileage, time, and gas that I had allocated my funds for. I said that I was willing to accept if the cost was the same as my original reservation. I was told that I would need to speak to scheduling, and the representative supposedly sent in the order/request to scheduling. After discussion in my home and contact with the movers, I called back to see the possibility of moving the reservation to December 20th. The reservation was moved with the same pick up time, 10:00. The location changed. The new location was U-Haul at Oddie Blvd of Reno, NV. I arrived at Oddie Blvd at 10:00 am on December 20th, and I was told that the truck would not be available until 11:30 am. Again, I had to check with the movers for their availability. I was told to call around 11:30 am to confirm the truck's availability. I called at that time, and the representative said that they would call me back after calling the customer with the truck. I waited, and I called back. The manager, Miguel, sent me a text. The text said that they were having trouble covering my reservation, and he had a vehicle at another location, 465 S. Rock Blvd, Sparks, NV. I accepted this truck with great frustration and disbelief from the past day and a half. What is the point of setting a reservation? Miguel must have sensed my frustration with my reservation, and he offered a VIP Code which credit 50 $back to my payment method. He told me to have the U-Haul representative at the 465 S. Rock Blvd location apply the code. The gentleman tried, and the code did not get accepted. He called his boss, and he told him that the code takes 24 hours to become valid. Since the 20th of December I have called about this code, and I have been told that managers and/or regional managers would contact me in regard to this amount back to my payment method. The last correspondence was an email from Amanda Brooks with reference number 2995647 which listed the same voucher that Miguel had sent me. I spoke to another representative over the phone, and I mentioned that I have storage unit. I was wondering if I could apply the code to my storage unit. He said “yes, the code could be used for any U-Haul transaction. The process could not be done online. The process would need to be in-person.” I called my storage location for verification, and I was told the code was only good for truck rentals. I am experiencing more frustration. I called back to your 800 number, and the representative explained that the code could only be applied to my next reservation because of the 24 hour restriction and my current reservation was already processed. The code could not be applied so I am not eligible for the credit to my payment method that Miguel had mentioned. Lastly, I asked if the code has an expiration date. Yes, one year. I do not self-move very often. I have had nothing but frustration with this reservation. Again, what is the point of setting a reservation? What is the point of good customer service?

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
3

Was not my original selection for location. Relocated by UHaul due to equipment availability. A little further away but location was acceptable. Facility nothing spectacular but 26' truck needed was available. Check out was easy. A little longer on return, but all went well, and move completed successfully. Would use this facility again.

Luis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
1

The staff member was extremely rude and unprofessional. Demanded that i provide a LOCAL contact in order take posession of the vehicle, despite having a reservation. After informing him i did not have a local contact for which to share he became argumentative and then proceedes to assist the next person in line. After protesting for several minutes he finally consented to accepting a sibling who lives 2000 miles away. Upon returning the vehicle the office was unstaffed and opened, two hours prior to the scheduled closing. I and a fellow renter waited 20 minutes, not sure what to do. We finally decided to place the keys into the after-hours mailbox, which deposited the keys on the floor of the office hallway. With the door being unlocked we were both filled with trepidation. I more so because of the poors service i recieved that morning. I do not recommend this retailer AT All!!

Christopher W. 
Évaluation :
5

The Rock Blvd location was great, friendly, honest. I first rented a van through the app and was given a reservation for a van at the Oddie Location. When I got there there were no vans and said there wouldn't be. The app should have told me this and not given me a confirmation number as if there was a van waiting on the lot for me.

Kristen C. 
Évaluation :
1

Overall it was a bad experience; A truck I booked was not returned on time and my whole schedule was screwed up. It was not very good customer service at a location booked and this location transferred. Not able to return to a location I booked with originally afterall.

Mio S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob H. 
Évaluation :
5

Easy check out and easy check in!

Daniel B. 
Évaluation :
1

U-Haul should invest in some customer service classes. I have never encountered such poor customer service from such a big company. This was by far a one of the most stressful experiences of my life, to have someone call me 30 minutes before picking up a 26 foot truck that the truck was no longer available and to call a 1-800 number. After visiting multiple u-haul locations and receiving the same lack of urgency and disrespectful customer service I will Never recommend or use your company ever again. You should be more sensitive and helpful to people that are trying to move from house to house which is already a stressful situation and it doesn't help when your staff has no people skills.

Juan C. 
Non reviews have been submitted for this location.

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