Fast, friendly, easy! There's nothing else!KAREN T.
Customer Reviews for All New Equipment Rentals
(U-Haul Neighborhood Dealer)
Pour nous contacter
Sparks, NV 89431
Services dans cet établissement :
- Lun.-sam.De 9 h am à 5 h pm
- DimancheDe 9 h am à 2 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Owner too involved in putting up Xmas trees instead of helping his ex-clients.$5800 one way rental for this vehicle is also ridiculous, rip off!ROBERT S.
We had rented a 10' truck with a dolly. The truck was fine but needed to be swept inside, and there was NO dolly. We didn't go back for it but I will be asking to not be charged for the dolly we never received nor used. Overall the experience was good. Moving is never fun but extending the reservation was easy, expensive but easy. I think the extending process could be more simplified online with not soo many words but it was fairly self explanatory.Rachel C.
Le client n'a pas laissé de commentaire.Ricardo D.
Le client n'a pas laissé de commentaire.Donald B.
Was supposed to pick up the trailer at an Incline Village location, but found out only when I got there at the pickup time that that the trailer was at the Sparks location. Took another hour and half to get there. I should be compensated for the extra gas! Maybe inform someone if there's a change?Wallis P.
Le client n'a pas laissé de commentaire.Joanne S.
Le client n'a pas laissé de commentaire.Daniel I.
Le client n'a pas laissé de commentaire.Connor G.
My original reservation was canceled without my knowledge at the Silverado location. It said I can communicate through my reservation confirmation page and that the branch would receive my text. When I got there it was canceled and I never received notification before I got there. Then there were no trucks in the size I needed available. I had to go to a farther locaction which cost me more in gas and time. I will be renting another truck in a month or 2. Would be nice to get a promo code or discount for my next rental. Also, the lady said that the text probably went to customer service even though online it said my communication will go directly to the branch. Either way, I should have been notified as soon as it was canceled or a courtesy call prior to the cancellation. Merci.troy S.
Helpful and patient staff. Answered all my questions.Ron D.
Le client n'a pas laissé de commentaire.Ron D.
I rented the wrong size trailer. They traded it out and took excellent care of me.Scott G.
Le client n'a pas laissé de commentaire.Joshua H.
Le client n'a pas laissé de commentaire.Paige S.
Le client n'a pas laissé de commentaire.Jerome L.
Le client n'a pas laissé de commentaire.Eric Q.
I wouldn't change anything. Great company!. Except for the insurance. If someone tries to add insurance after the fact please make it easier to do so.Johnny O.
Crew was great and very easy to work with. MerciRick M.
Maintenance could be a bit better.Brett C.
Incredibly helpful and informative. Friendly staff and was able to answer all the questions I had. I actually felt like a valued customer at this location.Eric R.
Great staff and easy check out! They were so friendly. I would go here again.Anthony N.
Le client n'a pas laissé de commentaire.Debra L.
Le client n'a pas laissé de commentaire.michael B.
Le client n'a pas laissé de commentaire.Jose C.
The extra mile charge and the reservation is ridiculous . This is the third truck I have rented in a 30 day period. Why tell customer they have a reservation if nothing is guaranteed until 48 hrs before pickup? All of reps on phone were great and helpful but your system needs some improvement. All rentals were from same town to location, this time I was charged for 10 miles over ???? You need cust loyalty program or something not to nickel and dime people.Brad A.
Le client n'a pas laissé de commentaire.Melissa O.
Le client n'a pas laissé de commentaire.Bruce E.
Le client n'a pas laissé de commentaire.James G.
I normally go to the Silverada but from now on I think I will start at Rock they are a lot faster very happy with them Thank youRobert B.
Everything is great, awesome customer serviceAlexander C.
Le client n'a pas laissé de commentaire.MICHAEL C.
Le client n'a pas laissé de commentaire.Elise E.
Le client n'a pas laissé de commentaire.Travis A.
Le client n'a pas laissé de commentaire.Steve S.
Le client n'a pas laissé de commentaire.irvin W.
Easy registration processJeff W.
Le client n'a pas laissé de commentaire.Charla M.
The staff was helpful, knowledgeable and respectful would recommend this location.Valerie H.
The staff was very courteous and helpful, and the pick up and drop off were quick. The truck was older and a little dirty, but worked fine. The U-Haul app, on the other hand, is a horrible experience. After uploading drivers license and other information more than a week prior, the app wanted new pics of my drivers license but refused to accept them. Very frustrating.Michael H.
This time they were closed, but last week when I dropped off my other truck they were super nice and chill!Brad A.
Nick was awesome thank you.JUAN M.
Very satisfied with the serviceVivian T.
Very relaxed! Nice ! 2 min and we were on our way. Great job!Brad A.
Tiny U-Haul location. Guy was missing at first but showed up. Transfer took a while because we have 2 layers of things. All good in the end!Patricia C.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Cali S.
Le client n'a pas laissé de commentaire.Dennis P.
Le client n'a pas laissé de commentaire.Andrew K.
You could clean the windows on the trucksMike W.
Le client n'a pas laissé de commentaire.Marc H.
Le client n'a pas laissé de commentaire.Mario J.
Process was easy to drop off the equipment.Kathy S.
Overall, I liked the staff and their customer service- helpful, attentive, and caring. I would just improve the cleanliness inside of the truck.Sara G.
Le client n'a pas laissé de commentaire.Frank B.
Le client n'a pas laissé de commentaire.Junko A.
Le client n'a pas laissé de commentaire.HAROLD S.
The worst experience of all. Firstly, the reservation included an insurance fee of $8. Everything usually goes smoothly. However, at the counter, they informed me that the insurance fee was $40. I declined. I rented a trailer and returned the next day. The employee detached the trailer and assured me everything was fine. But two days later, I received a letter stating that the trailer was still in rental. I responded, stating that I had returned it a long time ago. After three days, I received a bill stating that I returned the trailer a week later and they charged me the $40 insurance fee. It is a very poor place.Stanislav S.
Nothing, it was perfect 👍GLENN P.
Le client n'a pas laissé de commentaire.Rory B.
Your good to goMark S.
Le client n'a pas laissé de commentaire.Maxell G.
These guys treat me with great respect and with great dignity, I shall be using them as my go to trailer needs! Respectfully Randal H.RANDAL R.
Le client n'a pas laissé de commentaire.RICH E.
When in need for a U-Haul this is the location to go to! I have been at other locations and the Customer Service was horrendous! Nick and his Team at 405 S. Rock Blvd went above and beyond being professional. I encountered a glitch with my Bank Card and had to be on the phone with my Bank for a long time until it got resolved. Nick was so courteous and totally accommodating during that tedious process! Thank you again for all your patience Nick.ALICE H.
Le client n'a pas laissé de commentaire.Steve R.
Le client n'a pas laissé de commentaire.Lois P.
The girl that helped me was wonderful. She was welcoming, friendly, and helpful. She's definitely an asset for UHaul to have.Tara B.
Friendly, efficient, overall great experiencebarbara M.
Le client n'a pas laissé de commentaire.RANDAL R.
Le client n'a pas laissé de commentaire.Jeff S.
Le client n'a pas laissé de commentaire.Randy A.
I planned on dropping it off on Sunday and despite the fact that it was supposed to be closed, the gentleman arrived as I did and unhitched me immediately and moved the trailer with a forklift after I left. It could not have been easier.Brett S.
They did a great job.Steve R.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Maureen M.
Le client n'a pas laissé de commentaire.Arthur O.
Le client n'a pas laissé de commentaire.Mohammad S.
Very nice and helpful staff. In and out quickly and very safety oriented with equipment, safety lights and trailer hook up, ExcellentRobert D.
Le client n'a pas laissé de commentaire.Avis M.
Le client n'a pas laissé de commentaire.Nasrummanullah S.
Wonderful people working hereDominic S.
I would not however recommend the original turn in location, 1510 W. 4th St. in Reno. They leave the phone off the hook most of the day, don't show any address and an unreadable business sign. Gates are locked, don't respond to honking. Neighbors don't know them.Irene R.
Le client n'a pas laissé de commentaire.Scott S.
Le client n'a pas laissé de commentaire.Sayantan M.
Le client n'a pas laissé de commentaire.Scott T.
Be the samedavid J.
Berlin is a pleasure to deal with. Give her a raise!John M.
Le client n'a pas laissé de commentaire.ANTOINE DAMONE L.
Easy access for drop off and key night drop.Deborah F.
Thank you Nic for your amazing customer service ! Everytime I move I use your location ! You over exceed my expectations. Thank you so much for always taking care of me. I appreciate you!Jami B.
Le client n'a pas laissé de commentaire.Larry F.
Le client n'a pas laissé de commentaire.Jerold J.
Le client n'a pas laissé de commentaire.Gabriel N.
Le client n'a pas laissé de commentaire.Nathan C.
Le client n'a pas laissé de commentaire.Don S.
Le client n'a pas laissé de commentaire.Silvestre V.
Le client n'a pas laissé de commentaire.Arian S.
Le client n'a pas laissé de commentaire.Tammy T.