Customer Reviews for All Purpose Storage
(Concessionnaire U-Haul dans le voisinage)

118 évaluations

10857 Business 21   Hillsboro, MO 63050

(636) 789-5604

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h30 pm
  • Sam : 8h30 am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(636) 789-5604

10857 Business 21
Hillsboro, MO 63050

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h30 pm
  • Sam : 8h30 am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Dale L. 
Évaluation :
1

The lady running the store was very uneducated with U-Haul it took me 45 minutes to check out she could not print a contract I left without a contract I was charged for three days and I only had the rental for 30 hours she charged me for insurance and I didn't ask for insurance the bill should've been 24 $and it was 72 please have someone call me 314-677-0244 She would like the phone rang and go to voicemail she went outside and smoke cigarettes while she was working on my contract before I left when I pulled up she was outside smoking cigarettes and when I left she was outside smoking cigarettes

Scott C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN J. 
Évaluation :
3

It would of been nice to have the truck at the original pick up location I requested. Not only was the new location completely out of my way, but I then had to pay for the extra mileage as insult to injury.

Kathleen L. 
Évaluation :
3

I used uhaul/truckshare to rent as it was after hours. I had no problem picking up the truck with my mobile phone and going through the process but returning it was a nightmare. The website said it couldn't find my location but I was sharing it so therefore, I had to pay an extra 24 hours as it was after hours and the place was closed. If when the track location feature does not work, you should be able to scan the barcode at the location like I did when I picked up the truck

Angela L. 
Évaluation :
1

Actually be there during your posted business hours. At least call the customer if you change your hours last minute. Horrible operation.

Andrew C. 
Évaluation :
5

Was a little uncomfortable just leaving the trailer but they on line check in went well. Merci!

LArry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOBY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward F. 
Évaluation :
5

No improvements needed - everything was clearly marked and easy to find. I easily walked through the whole process on my phone without anyone's help.

THOMAS W. 
Évaluation :
3

We had issues picking up our requested vehicle. The appliance dolly wasn't in the truck. Tab for the box dolly was missing, furniture pads not 8n the container so it appears that we used them.

THOMAS T. 
Évaluation :
1

The equipment was wrong on the contract compared to the actual trailer. They tried to give me a different trailer type then what I rented. They forced insurance even though I didn't select it and had already prepaid online and then I couldn't get it refunded. I am VERY dissatisfied with everything associated with this location.

BETTY B. 
Évaluation :
1

Zero masks, long wait times, tow dolly driver side light was out

michelle G. 
Évaluation :
4

While the Hillsboro location was fine, it was very much out of the way for us for a pickup. We had scheduled a pickup on Manchester Road in Ballwin (literally one mile from our son's apartment) for 7 AM. The location was changed due to a drop-off switch (or an overbooking). We couldn't get it until the Hillsboro location opened at 8:30. Then the taillight adapters were not on the trailer, so we had to go to Advanced Auto Parts, NAPA, and back to another UHaul location to get someone to even know A) what to sell us and B) how to connect them. By the time we started loading the trailer--back in Ballwin (which was 42 minutes one way away), it was already 10:15 AM, and we had to be out of the apartment by noon. It was a very stressful morning.

Sydney D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cindy K. 
Évaluation :
3

The online process was a bit difficult as I could not enter appropriate information (i.e. phone number) despite having an account. I did not get the extra supplies requested, but at least got a refund for this.

Emily S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Homer M. 
Évaluation :
5

very friendly

RONNIE M. 
Évaluation :
3

It was pouring rain and the truck was parked in a mud pit, so in order to asses the back of the truck and cargo area you had to walk through slippery, sticky, mud. It would be good if the truck could be parked at least ten feet further into the actual surface lot and not in the mud. This is the second time I've had this experience with UHaul where there was a clearly defined lot with other trucks, but the truck I rented was sitting in mud.

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william P. 
Évaluation :
2

make sure pick ups times are actually the time to pick up. had a pickup time for 7am as Truck Share Mobile 24/7. I then had to wait until 8:30 once the location opened because they didn't have my keys ready

ABBIE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DWAYNE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Todd W. 
Évaluation :
2

The parking lot is way to close to the restaurant parking making it difficult to get in and out with a big truck. Pick up was a headache

Heather W. 
Évaluation :
5

friendly and knowledgable staff

WILLIAM T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Forgot her name, but sweetest lady helped me drop off. Even when I called she gave me helpful information about times and reassured me they could guide me to help park it. Didn't take us long at all and w/ her help I was able to park in the lines even lol! Great experience, thanks all!

Kelly J. 
Évaluation :
3

I had an ok experience although I'm being charged an extra 20 and don't know why

SAMANTHA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

linda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jami G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen J. 
Évaluation :
2

The trailer we were given to use would not stay tightened to the hitch, it was unsafe and unusable, we had to return it after 1 hour. There were no other units available.

KEITH H. 
Évaluation :
1

I returned my equipment and when i got my receipt it wasnt turned in for i er 2 hours and the lady said she had been to busy to check it in she blew me off and said to call uhaul. Very unprofessional and rude. Would never recommend this location.

SUSANNE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffry C. 
Évaluation :
4

The check in on phone was somewhat confusing when asking about a second contact. Wasn't sure what it was asking as far as the choices listed since I didn't have one listed. After waiting for 20 minutes on the phone for help I was FINALLY able to get my key and get rolling down the road. I will say that the check IN on the phone went much smoother!

Brian S. 
Évaluation :
5

All Purpose Storage has always been so helpful. We have used them multiple times.

DEBORAH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth P. 
Évaluation :
5

Everyone was very nice and willing to make my experience with moving a smooth one .

kathey C. 
Évaluation :
5

Nothing, very easy pick up and drop off. Only issue I couldn't upload dispute pictures on the all when picking up the truck.

William W. 
Évaluation :
3

Need to extend hours on saturday.

Catherine T. 
Évaluation :
3

Card reader wasnt working, took 3 cards to get one to be accepted !!! I filled the truck ACROSS THE STREET FROM LOCATION upon return, filled it till the pump clicked off, it says on the truck to not top off..more fuel than when i picked it up and i was charged !!! Online return would go thru !!!! And the person at the desk never left her chair, no walk thru, no instruction on the truck...nothing...this was the worst u haul experience ive had in 40yrs...maybe if they stayed open more than 3,5 hrs in a saturday this would have went smoother...

Kenneth G. 
Évaluation :
2

make sure truck is road worthy

Richard H. 
Évaluation :
5

Great experience!

keith D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rusty J. 
Évaluation :
1

The woman that works there is rude and lacks all things required to work in customer service! I will never rent from this location again. She didnt even bother to call before canceling my reservationS. After that she tried to add on items to increase the cost past what i had reserved the night before. Never again.

Brittney B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale R. 
Évaluation :
1

Lock box did not work - jammed? Tried to call many times and on hold for a long time. Suggestion to have emergency contact for location. Finally, 2,5 hours later, we got into another box for key. I scheduled to have a 26ft truck but received a 10ft. Messed up entire day and move. I really hope UHaul will take care of the inconvenience this has caused.

Mike P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KURT R. 
Évaluation :
4

I was surprised it did not leak at all during the constant rain I was i during the ride to and from my destination.

MARK P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOE W. 
Évaluation :
4

Maintenance your equipment. The suspension was totally horrible. Front end alignment was completely off. I drive professionally so can tolerate a lot but an inexperienced person could potentially be in a lot of trouble

MATT B. 
Évaluation :
3

The equipment was clean but the truck itself needs an alignment. It did not feel very safe while driving

tinberly M. 
Évaluation :
1

it sucks you rent a u haul for the day on Saturday but you don't get to use it for the whole day you have have it back by 12:00 pm. Never rent A u haul again AND the people at this place aren't very friendly

Patrick W M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
2

Be on time back from lunch and make sure you schedule the right times!!!

KAREN S. 
Évaluation :
5

Work on internet sign up and check in. Total pain....It should be easier. Ask for pictures, driver's license info etc. Before you pick up truck!

David E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tom H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet G. 
Évaluation :
2

We walked in to rent a small trailer with ramp to take a riding lawnmower from one place to another. We only needed it for a couple of hours at most. We called ahead to be sure that a trailer was available and went straight in. The person that was working was very nice, but it took five attempts and 45 minutes to actually rent us the trailer. She had to call someone else (twice) and at the end, we were forced to take and pay for the insurance, which was 11 $extra. We had no intention on taking the insurance and made that clear, but were told that she was unable to remove it. We ended up paying almost 40 $to rent a trailer for a couple of hours. We weren't given drop off instructions, so we just returned it after hours and left. I received a call the next day asking if we had returned it because there had been no self check-in. I explained that we weren't told that we needed to do that and that we had, in fact, dropped it off the previous evening around 6pm. We have rented from U-Haul many times in the past and have never had this kind of an experience. Overall, it was a poor experience and we will probably not use this location again, although it is the closest to our home.

ADRIANNE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
4

Very easy to park the truck once we got there.

Ryan T. 
Évaluation :
3

The woman at the counter said she would be there until 4 PM and when I returned at 3:30 pm she was already gone. The website I had to use to return the truck started me over twice and the third time I made it further along but there was no indication that I was done so I don't know if I actually made it all the way through the return process. I just put the keys in the box because I was not going to try a fourth time.

Samuel G. 
Évaluation :
3

Due to epidemic, no assistance was given.

Brian W. 
Évaluation :
3

Ensure that equipment and truck that are reserved weeks ahead of time will be available

Brian W. 
Évaluation :
1

The after hours check out process is impossible. It took 3 hours.... and I'm actually tech savvy! People can't be on there phone with support and be on a website at the same time with one phone! When there is a problem or something is not filled in correctly instead of the website forcing you through the ENTIRE process just to kick it out due to an error 5 pages prior is ridiculous! I went through the form 5 times! That's a lot of typing on a PHONE!!!! At least 2 of the 5 customer service reps were ignorant of their job! Whoever canceled the reservation just added another layer of anger. Yes, I said cancel, then she talked me out of it just to hang up with me, just to not call me back as she said she would and instead cancel the reservation.... REALLY??? How dumb!

Laura M. 
Évaluation :
2

You need to train you 3rd party staff better and do not allow reservations if it will not be available....this was the WORST experience ever

Michael W. 
Évaluation :
5

Thank you very much for all your help!

Shawn S. 
Évaluation :
5

One glitch in the mobile check out where the app erroneously stated my mileage was less than when I started and was not able to proceed with the remaining process.

christina P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin T. 
Évaluation :
1

It took one hour to do rental agreement. I had to move a trailer to get to mine.

greg O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal G. 
Évaluation :
5

Everything went well. The equipment was in great shape plan on renting it again

john D. 
Évaluation :
5

Very easy drop off.

Deborah L. 
Évaluation :
1

Took us two hours to pick up over the Internet once we got there to pick up then we got into truck to start and it was so loud it hurt our ears , it has part of the exhaust missing . When we took it back to turn in the lady from Hillsboro mo rental place said it was very unsafe and should not have even been rented out. It was a horrible experience.

Evelyn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

Everything was great

Mary Jane B. 
Évaluation :
3

add to your drop off app where to store the key..

Justin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
1

I rented a trailer for a day. Not a truck or vehicle. I was told by Marge everytime i dealt with her that i had to "check in" the trailer when i returned it bu my phone or in person. Everyone else told that only applied to vehicles, not trailers. The other person that worked there told me that Marge has been told this many time but refused to except the fact. You CAN NOT return a trailer using your phone because there is no option on the link. Anyway i returned the trailer the same day i took it. I called and daid it was back and you cant check it in on your phone.......etrc. Marge tells me if i dont come in person that day by 4, i would be assessed a late fee. Very rudly too. Long story linger i called the 1-800 number and a higher person at u haul had to call her and straiten ger out. I heard Marge has been rude to most customers and that's just how she is. I'm assuming she's related ro the owners or something like that. Anyways. Ill never rent from that store again. I'll spent my money where i will be treated like a cutomer.

Martin S. 
Évaluation :
5

Online prices differed from the price in store.

Thomas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL J. 
Évaluation :
3

The lady who helped me get the truck didn't know what she was doing

Catherine S. 
Évaluation :
5

It was a fine experience

rusty S. 
Évaluation :
4

I experience at this location was great. However, I received a call from Uhaul of St. Louis on the day I was to return the truck asking if I was going to be able to return truck on time, when I stated I might not the agent was rude, did not inform me that she was about to put a 135,00 $ charge on my credit card. Happy with Hillsboro location.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harvey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathleen L. 
Évaluation :
5

Most well kept truck I have ever rented. Gas mileage sucked.

Rich B. 
Évaluation :
5

Incredibly helpful staff and good equipments. Made our moving process a breeze!

Alexander K. 
Évaluation :
4

I was charged for moving blankets and dolly we did not use and did not break the seals of. Right rear tire is bald

Mike C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammy R. 
Évaluation :
5

Customer service (Holly) was awesome. She helped us with a smile and a laugh fix my mistake. She is a total asset to this place.

Dianne C. 
Non les évaluations ont été soumises pour cet établissement.

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