Customer Reviews for All Purpose Storage
(Concessionnaire U-Haul dans le voisinage)

283 évaluations

193 Rob Snow Rd #A   Pagosa Springs, CO 81147

(970) 264-6376

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 2h pm
  • Sam : 9h am à 12h pm
  • Dim : 1h pm à 5h pm
Heures d'ouverture spéciales
  • 5/8/2021 - 5/9/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(970) 264-6376

193 Rob Snow Rd #A
Pagosa Springs, CO 81147

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 2h pm
  • Sam : 9h am à 12h pm
  • Dim : 1h pm à 5h pm
Heures d'ouverture spéciales
  • 5/8/2021 - 5/9/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Several lights were inoperable was the only issue

Lukus S. 
Évaluation :
5

Not a thing Monica was awesome !!!!!!!

Tom Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

debbie R. 
Évaluation :
5

Monica was the service representative who checked the truck in. She was very on the ball and quite friendly as well as waiting for me outside when I arrived. It's refreshing after a long road trip (involving moving) to be greeted by Monica's brand of professionalism after completing the task. Big thanks to Monica for making my truck return stress free.

EARL C. 
Évaluation :
5

Keep doing what you are doing and also going the extra mile to take care of the customer. Monica was knowledgeable and attentive to unique needs of two truck and a trailer. She made sure safety was understood and was flexible with changing situations. I highly recommend All Purpose Storage and working with Monica.

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
5

Monica's ability to serve us in our time of need was top notch. She went above and beyond in answering our questions, helping us with the trailer, and being available when we had issues with traveling. She was quick to respond and truly knows how to serve her customers. You want great customer service? Go here.

Chris G. 
Évaluation :
5

Monica was the best friendly the truck was ready and warm and answered all our questions 10 out of 10 got excellent customer service

Erin T. 
Évaluation :
3

Monica was very helpful and went out of her way to help during the snowstorm!

Coquette C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan T. 
Évaluation :
5

Great location with customer service! The young lady went above and beyond to help me out. I will send referrals to All Purpose Storage.

ROBERT D. 
Évaluation :
4

This location is a little confusing to get in and out of, but Monica was very helpful and thorough. She was a little stressed when I first arrived (because she was all by herself and there were so many customers who needed help concurrently), but we had a nice conversation once she was able to help everyone who needed it.

Gary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace V. 
Évaluation :
5

I don't think you can do anything about the situation that happened to me. Monica took incredible care of me I reserved a truck. We were supposed to get snow totaling 1 inch the next day. We got a foot. I would've gotten the truck Completely stuck and in a horrible mess. I never even took the truck I reserved off the property. I called monica on her day off and she was kind enough to come and help me. But policy is policy even though I did not move the truck and then I spent the money to rent a trailer I was still charged. Monica said that's policy and she was very very sorry. She is a phenomenal manager. I'm just sorry I paid for something I didn't get to use. I'm not saying it's that U-Haul's fault at all.

TERRI P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

philipp M. 
Évaluation :
5

I will work with this location again. Monica was very pleasant to work with and made it an easy return process.

WILLIAM H. 
Évaluation :
5

I had to call the office after hours because I was unable to disconnect one of the safety chains. To my amazement, Monica said she would come assist me. Within 5 minutes she was there and had my trailer disconnected and me on my way. She gets not a gold star but a PLATINUM Star!!! Thank you U-Haul for your having exemplary employees and THANKS to Monica for interrupting her Friday evening family time to help me out. King Campbell, DDS.

GARRETT C. 
Évaluation :
5

I will use this location in the future, the manager was very respectful and attended to my last-minute needs. I highly recommend this location to anyone in need of a Uhaul rental.

JEAN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MEGAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Y. 
Évaluation :
5

Monica was very pleasant, professional, and a delight to work with.

Kelly R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean O. 
Évaluation :
5

CLEAN equipment and great customer service at this location. I will be a returning customer in the future.

NATHAN W. 
Évaluation :
5

I am incredibly happy with my service at All Purpose Storage & Monica's customer service. She went out of her way to help me out with my move. I will defiantly go back to this location in the future, 5 Star location.

LOMONT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Such great customer service! Especially for a last minute rental!

Mercedes S. 
Évaluation :
5

Very efficient point of contact. Monica called two days prior to arrival to review directions and vehicle delivery. Will do business at this location again!

William R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff O. 
Évaluation :
5

Awesome experience! 👍👍 Two thumbs up!

David B. 
Évaluation :
5

The lady who helped us was well versed in support, equipment & making sure all worked well prior to leaving and returning the trailer. Best UHaul location & service to date. Maryann & Jim Gulland

MaryAnn G. 
Évaluation :
5

very helpful

EDWARD FRANCIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek P. 
Évaluation :
5

Dawn was amazing! She was such a joy to visit with as well as great customer service skills. Highly highly recommend going and seeing her for any Uhaul moving needs.

Christina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALLY S. 
Évaluation :
5

Thank you Monica for all your help.

CHRISTINE R. 
Évaluation :
3

Extend hours on weekends and leave business hours on phone message.

David M. 
Évaluation :
3

All good

MATTHEW A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
3

The places was fine and Monica was helpful.

Christopher B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leigh L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiran T. 
Évaluation :
5

Everything was perfect

Juan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry C. 
Évaluation :
4

The internet connection at the U Haul location wasn't very strong which made the check in/out procedure take longer.

DAVID N. 
Évaluation :
1

i set up a 24 hr rental to be picked up at 9am. i didnt get out until after 10:00. then i got a txt saying my trailer was due back at 3:00 pm. after calling the 1800 number and spending 35 minutes on hold my rental was changed to a 24 hr rental. then i returned the trailer after hours around 5 pm and tried to follow the online return procedure and i hope i did it properly as i got no conformation email... this was my worst uhaul expierence to date.

Christopher P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Monica was a huge help, she's appreciated.

ERIC EARL C. 
Évaluation :
5

Monica was friendly and knowledgeable in all aspects of the trailer and the appropriate towing vehicle. Worked to expedite our service in a competent manner. Will go there again.

Robert D. 
Évaluation :
1

Only option I was given for the drop off.

Patrick A. 
Évaluation :
5

Nothing. Excellent service.

Christopher H. 
Évaluation :
5

Excellent service. Staff went above and beyond expectations.

Christopher H. 
Évaluation :
5

No improvement necessary. Absolutely outstanding service. Above and beyond expectations.

Christopher H. 
Évaluation :
5

I had a very positive experience both with the personnel and the equipment.

BOB C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
4

Monica assisted me and she was outstanding. I have nothing but praise for her great assistance.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Wonderful service

Susan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
3

Your computer system was down, it has been not working for a over two weeks makes the company look bad. The representatives couldn't check me in. Also you had me delivering my items to one UHaul and

chris c.  |  Réservation 
Évaluation :
2

When I booked the reservation I opted out of the damage waiver. I showed up with the tow vehicle, and was immediately advised that I had to purchase D-rings, at 20 $ea, to hook the trailer to my truck because the hooks wouldn't work on my vehicle. I connected the trailer myself without the D-rings with a little work. Then I was advised that the trailer did not have brakes, “Yes it does” I said “ it has surge brakes”, no clue what I was talking about. After printing my receipt, I noticed I was charged for a 5k damage fee that I did not want, an extra 40 $. Then when I stated I didn't want the damage waiver, the employee was confused and said “What do you want me to do about it?” I noted again I didn't want it and she said that she already charged the card and didn't know how to fix it, frustrated I left. Upon loading the vehicle onto the trailer, less then 5 miles from the U-Haul rental location, I noticed the trailer had a flat tire, I checked the tire with soapy water and found a pin hole leak in the tire. No point in refilling the tire as it would just go flat again. Called U-Haul for a tire replacement, they took care of me quickly and sent someone out right away. In less then 30 min the tire was changed and was ready to go. Very happy with the road service but I should have never had to call since the tire was probably flat when I left U-Haul. I feel like they should be a little more educated and understand the units they have, tires should be check before the unit leaves not when it comes in, also how to refund when they mess up the bill.

Matthew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary P. 
Évaluation :
5

Friendly and courteous.

Thomas D. 
Évaluation :
3

New tires on vehicle, but the lug nuts were loose causing a 3 day repair delay in Canada after shearing two pins on the wheel of the back tire.

Cecelia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marlene A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Monica was very good. She was able to get me a truck when I was in a bind. She is very friendly and efficient. A pleasure to work with. I wish all of the people I interface with as a customer were as friendly and helpful.

Sterling R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

The lady that received the trailer was very helpful.

Patrick A. 
Évaluation :
5

The lady that received the trailer was very supportive. It was nice that she reached out in advance to help coordinate the drop off.

Patrick A. 
Évaluation :
5

The young lady that helped us was very friendly and helpful. Excellent service.

linda M. 
Évaluation :
4

The customer service representative was very friendly and helpful both on the phone and in person. The location was open on a Sunday afternoon on a holiday weekend, which made for an easy return process. I just wish the road to the location was in better shape.

Carol F. 
Évaluation :
5

improvements are not necessary. your U-Haul rep went above & beyond what was expected of her. have leased from this location before, and intend to return business.

KATHERINE M. 
Évaluation :
4

This was a nice location BUT you sent me to an alternate location that cause a significant cost and delay because we had to go pick it up from a greater distance...

Harry B. 
Évaluation :
5

Very pleasant staff! Thanks Monica!

NATHAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick H. 
Évaluation :
2

was charge for two days extra and again when I drop it off

Robert L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig B. 
Évaluation :
2

The location is a little hidden and the road going up to it is dirt and not maintained very well. Other than that no problems

James B. 
Évaluation :
5

some one had smoke in the truck . could smell it the whole time.

Douglas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUES K. 
Évaluation :
4

It is wintertime and we had recent snow so the equipment was naturally covered in ice and snow.

Greg G. 
Évaluation :
4

Very friendly and efficient.

King C. 
Évaluation :
5

Excellent service à la clientèle

Brian W. 
Évaluation :
5

Very impressed with your facility and especially the young lady that helped us. Her name was Monica I think, because of her I will rent will Uhaul next I need anything. Thanks a bunch!

Marcos R. 
Évaluation :
3

The manager is awsome and deserves a raise.

Nathan D.  |  Expérience générale 
Évaluation :
4

Not enough lighting. Maintenance is getting much better. Security is always an issue and can never be taken for granted.

Bob P.  |  Expérience générale 
Évaluation :
5

Monica was superb! Very friendly and helpful with my moving needs.

Deborah B.  |  Expérience générale 
Non reviews have been submitted for this location.

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