Évaluations des clients All Purpose Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de All Purpose Storage

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SHELLEY O.
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Le client n'a pas laissé de commentaire.

JOHN B.
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Le client n'a pas laissé de commentaire.

GOURAV D.
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The lady at the check in counter made our experience a breeze and the gentleman answered all our questions!!! Keep up the awesome work!

Ron M. | Expérience générale |
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Tina and Rob were great to deal with, I would and already have recommended them numerous times already

RICHARD R.
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Le client n'a pas laissé de commentaire.

rebecca C.
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Rob was very friendly. Professional and tactful. It was a great start to a stressful moving day. Rob is perfect for this job. Thank you and I recommend this place highly and give a 5 star rating.

AMBER W.
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Le client n'a pas laissé de commentaire.

Victor M.
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I had an amazing service!!!! I had to change the time a few times due to circumstances and Rob took the time to find me a truck I could pick up at his location. He above and beyond! I would highly recommend this location!!!!!!

Francine M.
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Le client n'a pas laissé de commentaire.

KRISTIE L.
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Overall, my experience of renting the truck was frustrating: 1. the website advertised this location as a mobile location. Because of my complicated move (I was coordinating with ferries and ferry reservations), I booked this location because of the flexibility. I received a phone call from uhaul the next day advising this was not a mobile location. When I arrived in person to pick up the truck, I was told this was, in fact, a mobile location. 2. the rates advertised on the website were not the rates I was charged in person (ie. vehicle insurance was quoted online as 15$. When I arrived in person, I was charged 17$. Price per kilometer differed from online to in person as well. 3. once I picked up the truck and drove a few minutes, I realized the side mirrors needed to be adjusted for me to see. I tried to move them myself. When I couldn't figure out how to adjust them, I consulted the manual in the glove box. The manual's instructions did not match my truck. I called the number on my rental agreement to ask for help. The customer service girl was neither helpful nor polite. She was short tempered, exhausted with my call, disrespectful, and rude. When I asked to speak with someone else who may understand my question better, I was told to "figure it out myself" and she hung up.

MATTHEW S.
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Le client n'a pas laissé de commentaire.

WILLIAM R.
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The staff was very helpful and friendly. Couldn't ask for more. Thanks Dean

RICHARD E.
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This rental was as easy as it gets and I would recommend U-Haul and this location to anyone that was looking for a rental truck.

Maquinna P.
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Le client n'a pas laissé de commentaire.

TIMOTHY S.
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Professional, clean and inviting. Very pleasant attendant.

Haydn M.
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Le client n'a pas laissé de commentaire.

Vern S.
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Le client n'a pas laissé de commentaire.

Lawrence S.
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Le client n'a pas laissé de commentaire.

LAURA G.
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He was incredibly helpful and went above and beyond to have my bill fixed because of a computer error and someone at head office refused to take his word for it so he had to ask for management and as soon as he did it was taken care of. I appreciate his amazing service.

Shauney F.
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Le client n'a pas laissé de commentaire.

Rodolphe D.
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Le client n'a pas laissé de commentaire.

Heatherly H.
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Speed up your intake process at the site

Matthew O.
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Great service and friendly staff - will rent again

al T.
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Le client n'a pas laissé de commentaire.

Lacey R.
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The lady at the desk was absolutely fabulous. She was cheerful and full of information. When I dropped it off, she was right there + ready for the keys. 11/10 customer service!!

Robert P.
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Le client n'a pas laissé de commentaire.

Michelle T.
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Tina was absolutely awesome! friendly, patient, and accommodating. I would recommend her for anything she would ever choose to do. However, I am not very happy with the truck. I used it to drive about 125 miles and it cost me almost 100 dollars in gas. Given the cost, and the fact that you charge for mileage in addition to the rental charge, I don't know if I would ever use u haul again.

Murray B.
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Nil

Chantal S.
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this woman was great, super friendly and had a very fun welcoming environment. she was super helpful to me and helped calm my nerves!

Kevin M.
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No comment

Vonda C.
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Le client n'a pas laissé de commentaire.

Dale H.
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Pleasant and helpful on the phone and in person.

Chad H.
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Staff was amazing very friendly and helpful.

Randy R.
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As U-Haul experiences go, this was easily the best one. Quick, polite and easy to do. Thanks very much - will be using you again for sure.

Robert K.
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I rent from this location quite often and Tina is a great to deal with and very helpful every time, I never have to worry that my vehicle is ready and clean when I arrive

bob W.
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Le client n'a pas laissé de commentaire.

Maureen T.
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the location was farther away than my preferences and it would have been helpful for haul to provide the equipment I needed at a more convenient location. I arrived early and they didn't have time to wash the truck before I left. They were very accommodating and helpful to get us on the way as quickly as possible and I would recommend the location and staff - my beef is with Uhaul

Philip W.
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Almost impossible to find this location. Location signage is non-existent, and the lot itself is hidden from the south by brambles. Uhaul.com sent us to a location north of Ladysmith which did NOT have our rental. The redirect to Old Victoria in Nanaimo cost us time and fuel. Not impressed with the website rental system.

Kerry T.
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Le client n'a pas laissé de commentaire.

Robert K.
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Love this location, Tina is so helpful and informative

Jeff H.
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At 4pm on Saturday, there was no one at their business. Their sign clearly said open until 5pm. No one answered the phone. So we just left the uHaul and dropped the keys off in their uHaul drop off box. I have pictures to prove we dropped the unit off. If they try any funny business, I won't be nice.

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Tina was fantastic! Very helpful when another U-Haul location where we originally had our truck reservation called lest than 30 minutes before I was to pick it up and said they did not have a truck for me. (I reserved 1 month is advance and called to confirm 1 week before moving date). Tina got me back on track and on my way. Thank you Tina!

Robert K.
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Great people , very informative and helpful .

Justin P.
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Le client n'a pas laissé de commentaire.

Robert K.
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Very nice people , they were very helpfull and they always make my rental easy and stress free

Michelle K.
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Friendly staff. We decided to upgrade truck size at pickup so our truck was not the one reserved, it was full of mould. Staff were very helpful and apologetic. Perhaps be good to clean that out for the next though.

Robert K.
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Great people , very helpful and informative

Robert K. | Expérience générale |
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Great place and very helpful staff

Brian M.
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Had to park the vehicles on the road outside a locked gate in a sketchy part of town.

Hannah G.
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Drove for 20 minutes put $5 worth of fuel in tank showed it was the same as before but we were charged $45 to my credit card as a fee for it being under full, seems like total bullshit to me never renting again at least from this location

Cameron B.
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Le client n'a pas laissé de commentaire.

ian C.
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No improvements needed, everything was very good. Friendly and efficient customer service.

val B.
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Le client n'a pas laissé de commentaire.

logan L.
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Fire office worker

Sherrill W.
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Have the vehicles filled up instead of customer having to waste time getting gas in the middle of a move.

james B.
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Le client n'a pas laissé de commentaire.

Neil R.
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Box had glue all over floor. Stuck to our feet and contents.

SCOTT S.
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Le client n'a pas laissé de commentaire.

Dawn C.
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I was upgraded from a 10' truck to a 15' truck which meant I had to pay an extra $100 dollars to take the ferry. I did not need the extra space and therefore this was an unnecessary extra expense for me. UHAUL should consider this when one-way rentals require ferries.

SCOTT S.
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Le client n'a pas laissé de commentaire.

Sharleen or Mark E.
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Le client n'a pas laissé de commentaire.

Amirah F.
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Closed Sundays so truck and keys were dropped off only.

dick G.
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Le client n'a pas laissé de commentaire.

MARVIN N.
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Offer a $30 flat rate for both truck and unlimited mileage. Went to pick up the truck and was told something else. Very poor experience and no one is willing to own up to the amount I was quoted.

david L.
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big yard, i parked wrong side of lot.

Andrew W.
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Very professional and helpful. I will definitely do business with this location again.

Hugh M.
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Le client n'a pas laissé de commentaire.

dick G.
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Le client n'a pas laissé de commentaire.

Dave D.
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Le client n'a pas laissé de commentaire.

James R.
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The truck had bugs and dirt on the windshield. I had done my reservation at a location closer to my home in north Nanaimo, and at the last minute was sent to a location at the very south end of the city. Very inconvenient.

Michael B.
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Le client n'a pas laissé de commentaire.

Gary L.
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Nothing about the location... just the truck itself. I mean, really, a long haul truck without cruise control?? Basic no frills everything. Fine for local moves but brutal for long distance.

Stephen D.
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Le client n'a pas laissé de commentaire.

Jim R.
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The clerk was friendly and helpful

Jean-Francois P.
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Again no issue with the drop off location. Just terrible customer service when trying to arrange the drop off location and time.

Peter L.
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I found the interior of the cab could have been cleaner was ok but could have used a good wipe i only used the truck for half a day

michael D.
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Le client n'a pas laissé de commentaire.

ANNE Z.
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Le client n'a pas laissé de commentaire.

Chad M.
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Representative at this location was very friendly, professional, and helpful. She had also gone out of her way to call to let me know I had left my bank card behind.

Vance S.
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Easy drop off, friendly staff, no complaints.

shaunnah S.
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Service was very poor. If another service was available to me I'd use it. Still not finished negotiating final bill.

Nikolas O.
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Le client n'a pas laissé de commentaire.

Ewen H.
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Le client n'a pas laissé de commentaire.

Robert K.
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A better selection of trucks at this location would be nice but over all the people there are awesome , they are very knowledgeable and helpful .

Roger A.
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Computer was very slow which took a lot of time

shayne D.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER P.
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asked for a drop off location close to my area and was given the furthest location from me .

Ewen H.
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Make the vehicle available at the location it was originally scheduled for. Forcing me to pickup at this location cost me over $30 plus fuel more in having to go further to pick it up, not impressed but certainly not the locations fault.

vern J.
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This location/operation was just fine. Only issue was that this is about 20 km from my house, when there was another location about 2km...not sure why the closer one was not used?

jesse G.
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Communication was key. I received a text the day of the move indicating a new drop off location, but not indicating the new location closed at 5:00PM. I arrived after 5:00PM, but thankfully the owner was still there. The owner helped me with the drop off process and was understanding of the frustrations I had had with UHaul for this move. I felt much more willing to work with UHaul (particularly at the All Purpose Storage Ltd location) in the future because of the way the owner treated me.

taylor S.
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Le client n'a pas laissé de commentaire.

Paul D.
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Le client n'a pas laissé de commentaire.

bob S.
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easy in & out truck was clean & well maintained staff was excellent rates were very fair yes I would recommend ALL PURPOSE STORAGE & TRUCK RENTAL FOR YOUR NEXT MOVE

Wendy R.
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Drop off on Sunday in the rain, location closed. Put keys & contract in drop box. Walked home which was minutes away :).

Monique W.
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Everything was just fine.

JEFFREY F.
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Le client n'a pas laissé de commentaire.

GLENYS B.
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Le client n'a pas laissé de commentaire.

John Moorhouse M.
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Le client n'a pas laissé de commentaire.

robert A.
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Le client n'a pas laissé de commentaire.

William S.
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Le client n'a pas laissé de commentaire.

Leslie R.
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Friendly helpful staff made the whole experience great !

David J.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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