Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Lock on box was next to impossible to open, lift gate was literally frozen closed. No ice scraper and I needed one.
Ignacio Rovirosa
Évaluation :
4
I got there at 10 minutes till 5 and they close at 5 but it was already closed. I did not like having to check the truck back in online and take pictures. Maybe it was because of the parade but that's the only thing that upset me
Shelley Beverly
Évaluation :
1
I made an extra trip to drop off my personal car before the U-Haul so I could return during normal business hours to ensure it was personally checked in. I went out of the way to fill up the truck before dripping off as the location does not have fuel nearby. I based it off the miles-to-empty gauge which seemed accurate during my 600 mile one way trip, and the fuel gauge was hard to read being a digital gauge. When I dropped off the truck, the person behind the counter would not get up to check in the truck personally and blamed it on the dog they had with them. I showed them my pictures of the fuel gauge and made it clear I based it on the miles to empty which was 5 miles over what it had been when I picked up the truck and the gauge looked close to me to where it had been when I picked it up. Without notification, this location charged me for fuel on my card. This easily could have been dealt with if the person had checked me in as was expected during business hours as I could have run and got a couple more gallons of gas if expected. I called the location when I saw the charge on my card, and they then told me and told me I could call U-Haul. I did call U-Haul and they credited me back the charge. I'd steer clear of this location and use the corporate location on Noland.
Michael Pedigo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kayla Haefner
Évaluation :
3
Le client n'a pas laissé de commentaire.
James Thomson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cedric Salas
Évaluation :
5
Alissa is the best! Great customer service and always very accommodating!
JELENA ELLIS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Natasha England
Évaluation :
5
Excellent service
Joe Kraft
Évaluation :
5
Excellent service à la clientèle
Jane Ann Williams
Évaluation :
5
Le client n'a pas laissé de commentaire.
glenda Allen
Évaluation :
5
Le client n'a pas laissé de commentaire.
VICKY ARD
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry Schaffer
Évaluation :
4
Online login was a hot mess. Had to enter all my information four times because it would start over when I hit the wrong button which was very frustrating. Needs to save your information
Danie Mcclanahan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen Limo
Évaluation :
5
Something was making the front end jump at about 40 mph.
JOHN DOLLAR
Évaluation :
5
Le client n'a pas laissé de commentaire.
Justin Jackson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tom Crook
Évaluation :
5
Le client n'a pas laissé de commentaire.
greg weems
Évaluation :
4
Le client n'a pas laissé de commentaire.
David Ingram
Évaluation :
5
The personal were very helpful and went over everything with me , they hooked me up and I was on my way in no time flat
jerry moe
Évaluation :
5
Awesome folks!
Robert Agan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia Townsend
Évaluation :
5
Let customers in advance know that you can not leave your vehicle at the facility even for the 12 hours i rented the truck. I had to drive the uhaul to my house and come back to pick up my car then go back to move. It's very inconvenient not knowing that before getting there. Otherwise the facility is great
Geoffrey Barker
Évaluation :
5
The location was fine the problem I had was with the app and i spent over 30 minutes trying to figure it out.
Charlene Payne
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey M Kuddes
Évaluation :
5
Great staff, very helpful and quick reservation and checkout process. Location was very convenient as well, will definitely recommend to others.
Tim Williams
Évaluation :
5
Very friendly and helpful. Quick pick up and return.
DANNY GARD
Évaluation :
5
She was very pleasant and helpful
Tumia Williams
Évaluation :
5
Very friendly and very trouble free rental experience.
Darrel Culver
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mark Brown
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathleen Palmer
Évaluation :
5
This was my first time renting from this location. The service was great, everything explained and and the vehicle was clean and ready. I would definitely come back for future rentals.
Dave Gonzalez
Évaluation :
2
Le client n'a pas laissé de commentaire.
Phillip Mayfield
Évaluation :
5
I think that this location was on top of everything, it was clean and the employees were very helpful!
Gary Garton
Évaluation :
5
Alisha was wonderful
linda brown
Évaluation :
5
More Dollys..we had to load a washer and dryer with a skateboard
Amanda Beguloa
Évaluation :
3
Le client n'a pas laissé de commentaire.
Natalie Jones
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tammy Wilckens
Évaluation :
5
Outstanding service! Thank you!!
RICHARD GREEN
Évaluation :
5
Thank you all so much!!
michael richardson
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALIBEK JUMAYEV
Évaluation :
5
I was in a crunch, and Alicia was amazing. No problems at all and when I needed to extend at the last minute she made everything super easy and it didn't cost me an arm and a leg. Thanks girl.!
Angela Seeley
Évaluation :
5
Top notch equipment and awesome customer service!
Eric Pierceall
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Wood
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heaven Jackson
Évaluation :
4
Job well done.
PATRICIA ROGERS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica Kochanowicz
Évaluation :
5
Hands down the best Uhaul experience ever. Quick, clean, efficient, great communication, accurate billing, kind. If I need a Uhaul again, I might be tempted to drive out of my way to rent from this location again, that's how pleasant the process and experience was with this location!
Amy Spurlock
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle Goss
Évaluation :
5
Excellent service à la clientèle. I wouldn't change anything.
Sarah Challender
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel McMurtrey
Évaluation :
5
The staff was very helpful and courteous at all times. They went above and beyond to address our needs.
Ralph Bledsoe
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lacy Nichols
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa Graber
Évaluation :
5
Didn't go in but, it looked beautiful and well maintained. I brought a trailer up to Kansas City for U-Haul and for some reason got charged for it even though I didn't use it.
Stan Dobbins
Évaluation :
5
Super experience, person was very friendly and helpful
DAN FOGT
Évaluation :
5
You all were fantastic. On point with customer service. It was a real joy.
Stephanie Griffin
Évaluation :
5
Nothing keep doing what you are doing. Thanks.
Charles Tyson
Évaluation :
4
Le client n'a pas laissé de commentaire.
Drew Hayes
Évaluation :
1
They took more money than they were supposed to off of my card !
Maryam Lewis
Évaluation :
5
As far as improvements, I have no suggestions or complaints. I would like to comment on the young lady that helped me through this transaction. She has a very upbeat personality and is VERY knowlegable of her job! It was a pleasure doing business with her.
Theodore Haase
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trisha Magana
Évaluation :
3
Le client n'a pas laissé de commentaire.
Julie Yates
Évaluation :
5
Le client n'a pas laissé de commentaire.
EMMA OLMEDO
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVEN PETERSON
Évaluation :
5
My only issue was that I first went to the wrong location on US 40 highway. Clarifying this location to the general public would be helpful.
Gerald Burzinski
Évaluation :
5
Très sympathiques et professionnels. Will use them soon and often
Matt Royalty
Évaluation :
5
The crew at All Secured Storage is always friendly and helpful. Renting is a breeze and an easy experience.
James Page
Évaluation :
5
Le client n'a pas laissé de commentaire.
Riley Hensley
Évaluation :
5
The lady was extremely helpful and friendly.
Kevin schrader
Évaluation :
5
Have more furniture blankets to rent. Otherwise very pleased.
Richard Ambrose
Évaluation :
5
Absolutely love renting from this location. The staff are incredibly kind and helpful and the equipment is always good quality and clean.
EMMA OLMEDO
Évaluation :
5
Great service,
David Fry
Évaluation :
5
Le client n'a pas laissé de commentaire.
Felicia Green
Évaluation :
5
Amazing customer service! All Secured Storage made the process very simple and took excellent care of us! Truck was very clean and ran great as well! 10/10 reccomend!
Dustyn Tindall
Évaluation :
5
The staff were friendly and very welcoming. It truly felt like a hometown business and not lifeless like a corporate office. I loved it.
Phillip Talbot
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Bradley
Évaluation :
4
Good customer service!
Tina Wilson
Évaluation :
5
Great Service
Great Customer service
Larry Moore
Évaluation :
5
Le client n'a pas laissé de commentaire.
Davena Rivera
Évaluation :
5
Le client n'a pas laissé de commentaire.
Felicia Rodriguez
Évaluation :
3
The virtual pick up process was not user friendly.
Jennifer Patterson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darren Laptad
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Healy
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERESEA RICHARDSON
Évaluation :
4
Le client n'a pas laissé de commentaire.
Craig Hemphill
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN DOLLAR
Évaluation :
5
Great service
Steven Shaw
Évaluation :
5
If all uhaul locations were run this way, renting from uhaul would be a pleasure.
Joseph Bednarik
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Healy
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fran or Martin Rodriguez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Neal Giebler
Évaluation :
5
I saw nothing.
DANIEL HEAD
Évaluation :
5
Excellent help and thank you!!!!
David Taylor
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna Herring
|
Expérience générale
Évaluation :
5
The check in process needs to be more streamlined online. It's very confusing and lengthy.
Christy Laster
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wendy McCormick
Évaluation :
5
Le client n'a pas laissé de commentaire.
Toinette McGrew
Évaluation :
5
Had a lot of trouble with signing in via your app. A young lady at this location was a genius getting us all set up and on the road. Other than that everything great.
Kevin Romstad
Évaluation :
5
Best place I have ever been. Great staff and nice big area to drive around units.
Brian Stiffler
|
Expérience générale
Évaluation :
5
Very helpful when we needed them. Easy to get to our unit and store what we needed for our move. When it was time to empty it out it was just as convenient. Je les recommanderais sans hésiter.
Jeff VanBiber
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM BLANKENSHIP
|
Expérience générale
Évaluation :
5
Great family run facility. Alisa, her Dad and Mom and the rest of the team are amazing. Great job.
Emmanuel Dorn
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela Moore
|
Expérience générale
Évaluation :
5
Really great clean new place. Very well secured and lots of cameras and well lit. The staff is super friendly and helpful. I would for sure go back if I need a place to store stuff
JOHN KNUST
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Expérience générale
Évaluation :
5
Great and friendly people!
Easy access
Lance Owen
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Expérience générale
Évaluation :
5
I was very pleased with company . They reached out to me when my world fell apart & was very kind in every way to help me . The customer service at front desk was so helpful , when my husband passed they were supportive & worked with me . I would recommend for sure & if I happen to need storage I would travel to use them again . Thank you so much !!
Tina WAELTY
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Expérience générale
Évaluation :
5
Convenient, safe, clean, spacious. The online payment system works perfectly, complete with monthly reminders. The facility manager does a great job; friendly, organized, responsive. Simply put, this is the best outdoor storage facility in the KC metro!
Eric Urfer
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve Reinart
|
Expérience générale
Évaluation :
5
Awesome place with awesome people! The units were very clean and the entire place was very well taken care of. It is family owned and operated and they take very good care of their customers.
Charity Miller
|
Expérience générale
Évaluation :
5
I only dealt with the girl behind the counter. She was fantastic!! Very positive and helpful in every way. Storage areas were clean and we'll maintained. I would recommend this business or use it again in the future.
chris cavanaugh
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Expérience générale
Évaluation :
5
The customer service here was outstanding! They responded quickly and were very helpful during time their. Only left because of relocation out of state.
Curt Voiles
|
Expérience générale
Évaluation :
5
Excellent Facility and Customer Service
Steve Davis
|
Expérience générale
Évaluation :
5
The office staff was always very helpful and easy to deal with. Would store there again in a heartbeat!
William Haley
|
Expérience générale
Évaluation :
5
Was easy to work with staff, facility was always clean and well maintained.
Bryan Wilcutt
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Expérience générale
Évaluation :
5
Excellent service à la clientèle.
Perry Howard
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Expérience générale
Évaluation :
5
Great place with great staff.
Jeff Brown
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Expérience générale
Évaluation :
5
I was given a great deal. The staff was very helpful and friendly. Seemed very secure
Brandon Wilkinson
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.