Évaluations des clients All Service Citgo

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de All Service Citgo

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Ronald F. le

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Le client n'a pas laissé de commentaire.

Joseph O. le

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Le client n'a pas laissé de commentaire.

Virginia B. le

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i booked a truck for brattleboro then was told i had to go to hinsdale or keene so i canceled and rebooked with bennington. i rented the truck at brattleboro because enterprise is next door. was not happy they changed it.

Reed M. le

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Le client n'a pas laissé de commentaire.

Sheryl W. le

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Le client n'a pas laissé de commentaire.

Philip C. le

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Everyone was very helpful

Virginia B. le

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David was super nice and went over all the information about the truck.

Kathy S. le

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I did the express check in and it still took a long time to do paperwork.

Steve M. le

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Nothing. David was great and very accommodating.

Veronica O. le

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David was awesome in every way. Pick up and drop was fast and easy. All communication was top notch while I had the rental truck (which was 14 days). All questions were answered in a timely manner and very respectfully. I’ll definitely recommend anyone looking to rent a truck to call and speak to David. I’m a 100% satisfied customer.

Tricia Z. le

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Everything was fine workers very helpful

Bruce P. le

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No improvement needed. Everything was excellent.

Nancy M. le

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Le client n'a pas laissé de commentaire.

Eileen W. le

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Davis was very helpful and friendly and addressed every concern well. We very much appreciated his great service to us

Tricia Z. le

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Nothing. They worked with us on everything we needed

JAMES P. le

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Local representative texted me a better address to use for locating the facility, which was quite useful, as the location itself sits back from the street. You may want to update your website similarly.

Tricia Z. le

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The owner pete and the helper dave were ready to help with all of our concerns

Erik B. le

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Le client n'a pas laissé de commentaire.

Jamie F. le

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We reserved a truck for this location over a week before pickup. U-haul corporate changed the pick up to Bennington Self-Storage U-haul. When we went to pick up the truck, arriving at 4:40 the day of the reservation, no one was in the office and I left multiple messages on multiple phones listed on the door. All Service Citgo saved the day and got us on the road with a box truck early the next morning. Bennington Self-Storage us BAD! All Service Citgo is GOOD.

judy G. le

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The trailer didn't seem to pull well. Also the hitch was messed up. Flopped around

Ronald Q. le

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It would be nice if the item customer wants is unavailable at location they choose to pick up at that Uhaul would see that it was made available there rather then customer having to go as I had to 60 miles one way to pick up available unit

Alan D. le

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Le client n'a pas laissé de commentaire.

Johannes N. le

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It was difficult to find access to the location because the location has recently moved and isn't quite as easily accessible. Also, it is no longer associated with the CITGO gas station. The service was very good, though!

Cody T. le

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Le client n'a pas laissé de commentaire.

Gregory V. le

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It would only be better if it was free. Great service, I was in and out quickly and had just what I needed!

James H. le

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Le client n'a pas laissé de commentaire.

Susan R. le

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Le client n'a pas laissé de commentaire.

Mark F. le

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Make sure the people at this location keep their U-Haul franchise.

Brady J. le

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The process for returning a vehicle required the use of a smart phone and data. The process took much longer than the old method of dropping a key in the box. I find this method of return is not acceptable.

John L. le

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Le client n'a pas laissé de commentaire.

Amy B. le

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Le client n'a pas laissé de commentaire.

Donald J. le

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most excellent people to work with!

Thomas G. le

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Le client n'a pas laissé de commentaire.

Dennis S. le

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Le client n'a pas laissé de commentaire.

Tracy F. le

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Le client n'a pas laissé de commentaire.

Loam D. le

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The scheduling was a nightmare. You changed my pickup location to one that wasn’t even open and functioning. Luckily I checked in time otherwise would have completely ruined my move. While driving rental you informed me of new drop off point, very far from my booked drop off. After waiting over 30 minutes to speak to anyone, in the middle of my move, I was finally able to speak to a very rude and unhelpful operator who finally put me through to scheduler, who fixed the situation. Moving is very stressful and this whole process made it twice as stressful as it needed to be.

Deborah F. le

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Tom and his staff are great!

Gregory V. le

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Excellent service and follow up. Best U-Haul experience I've ever had.

Matthew M. le

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Le client n'a pas laissé de commentaire.

julie E. le

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Le client n'a pas laissé de commentaire.

mike T. le

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Le client n'a pas laissé de commentaire.

JOHN L. le

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Le client n'a pas laissé de commentaire.

Justin M. le

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Everyone one at all service was great to work with. The guys have a great system and are very organized.

Annemarie B. le

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Le client n'a pas laissé de commentaire.

Kathleen M. le

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Le client n'a pas laissé de commentaire.

JOHN L. le

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Everyone was helpful in all aspects. Including hooking & unhooking the trailer.

SCOTT B. le

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Le client n'a pas laissé de commentaire.

Matthew S. le

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Le client n'a pas laissé de commentaire.

George G. le

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They found an item I lost and got it back to me.

Jacqueline M. le

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Very nice, personable people and easy to drop off.

JOHN D. le

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Great guys , so convenient too. Highly recommend to others.

Douglas G. le

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Make Sunday rentals available. I had to rent for two days because the service center closed at noon on Saturday and had no mechanism for a 24-hour rental that included the Sunday daylight hours.

Deborah B. le

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Le client n'a pas laissé de commentaire.

JOHN D. le

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Great service ! Will be doing business with your company again. John D

Amy B. le

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Le client n'a pas laissé de commentaire.

Kari C. le

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Thank you for your kindness at my families traffic time of need.

Erik B. le

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Le client n'a pas laissé de commentaire.

Geoff S. le

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Time required to complete the documentation is generally excessive at UHaul

gerald K. le

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the location was over an hour from where i live. the trailer did not have the proper hookup. i had too supply one.

Amy G. le

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Le client n'a pas laissé de commentaire.

Renee R. le

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Keep the same great attitude and costumer service.

Pearlann A. le

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Le client n'a pas laissé de commentaire.

JAMES B. le

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Carry on!

George B. le

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Le client n'a pas laissé de commentaire.

Lou W. le

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Le client n'a pas laissé de commentaire.

Melody D. le

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Great customer service with the employees!! Good job!!

george G. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

Juan R. le

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Have box vans available in all your pickup/drop off U-haul locations.

Amelia C. le

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James was very helpful and patient while I set everything up. He was excellent.

Chris R. le

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Le client n'a pas laissé de commentaire.

Aphena C. le

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I originally was going to rent from,this location. But they were inflexible about my husband picking up the trailer. I had to pack out of another location. Will never rent from this location again. I dropped off the trailer b\c this was the location that was texted to my phone.

Stacey N. le

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Customer service at All Service Citgo is exceptional!

chris M. le

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I have no complaints about this location, but I have a huge complaint about our service all together. We originally reserved one in Williamstown and got a call saying that we were all set the day before. We went to pick it up and lot and behold the truck wasn't there. We immediately went to panic mode because we had a whole house to pack and no uhaul to out it in. We had to drive to Pownal and North Adams to still find nothing. The guy in North Adams was kind enough to find us one in Bennington so we had to drive all the way back past Pownal to pick it up. When it was all said and done we lost hours of packing time and if it weren't for friends helping us out we would've been in a terrible position. We called and they pointed the finger at the place we made the initial reservation as to why it never showed and the place we made the reservation pointed the finger at uhaul. This is not go business practice and we were never compensated for paying for milage we never should've paid for in the first place. We even had to bring the uhaul back to place we found one in the end adding on more milage. This experience was very hard on my wife and it won't soon be forgotten

CHRISTI B. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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The pick up site was very unorganized, the truck had sand in it. When we returned the truck the said we had to clean it! But the sand wasn’t our mess!!! My husband spend 45 minutes cleaning the truck and it was given to us in that condition. That didn’t seem right!

Jon H. le

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I was charge a cleaning fee because he said I didn't fold blankets. I want the cleaning fee to be refunded. I have pictures of the trailer at pick up to show the dirt

Valter M. le

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Le client n'a pas laissé de commentaire.

Cecil P. le

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Everything was great David the customer rep was professional, knowable, and very pleasant to work with. Something hard to find these days!!!!

Shawn L. le

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Great job by Peter and crew

Ann Q. le

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When we got there the guy forgot to get our truck we lost an hour of our moving crew didn’t finish our move and it was a waste of time and money if they’re representing a company they’re not doing a good job. Extremely pissed

Leo H. le

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They went above all expectations and hooked up the trailer for me and made sure everything was proper A plus Service

Harry R. le

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Small operation. David was very helpful.

david T. le

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Make sure you can take a clear picture with your phone or you will not be able to do express check in

Angela P. le

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Le client n'a pas laissé de commentaire.

Daniel B. le

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This place does not look like an official (or even unofficial) UHaul rental place, but the truck was spotless, it ran well, and the owner gave me helpful advice about using the truck. I'd go back!

Nancy S. le

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Le client n'a pas laissé de commentaire.

Ron V. le

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kept getting stuck in icy driveways and parking lots.

Rodney S. le

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Le client n'a pas laissé de commentaire.

Kim H. le

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Nothing

Gary G. le

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Overall the experience with/at All Service Citgo was above excellent. The guys there were GREAT! At first was annoyed that I had to travel to another state to pick up because my local u haul didn't have what I requested online, even though it stated online 1 was available, which in the long run means I have to pay the extra mileage because it had to be returned where I picked up. I would recommend paying the extra mileage for the outstanding service!!

le

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The only thing I did not like was that the station where I dropped it off was closed so I had to put the info and key into a drop box.

CHRISTOPHER S. le

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Le client n'a pas laissé de commentaire.

Tara H. le

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Le client n'a pas laissé de commentaire.

HOWARD C. le

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Le client n'a pas laissé de commentaire.

Mary H. le

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The truck was fine but we couldn't get it up our driveway. We called and asked if we could return it for a refund and the owner said "yes, just bring it back." so we did. It was ten miles each way, at 99 cents a mile and when we got there, the owner said "You'll have to take it up with the uhaul folks" and did not issue a refund. We decided to keep the truck for the day and move what we could even though we had to now drag everything down the hill. There were 20 miles driven that I was charged for that would not have been driven if we weren't first promised a refund.

Winfield H. le

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Don't charge me an extra day for being 5 minutes late. Particularly when the location is closed on Sundays and no one is there to rent it out. The location staff was wonderful, but the regional manager, Scott Parsons, is a jerk and probably an untrustable employee. I've talked people out of using U-Haul 5 out of 6 times since, and will continue to do so until a manager contacts me with an explanation.

Christa Jan R. le

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I was rather upset when I returned the truck and was charged for an extra day because I was a few hours late. I have been a valued costuomer for over 5 years and now am looking for other moving trucks.

Tom R. le

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NA

Anne S. le

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They took the time to make sure I understand everything and knew how to work everything in the vehicle. I really appreciated that!