I had my unit paid in advance, (due to the fact they double charged me and wouldn't refund me my money) and they still managed to disable my access code and lost records of me having a unit on the property. After my 3rd call to the corporate office I was given a temporary code to enter and 24 hours later they restored my account. Just to sum it all up.
Adonis Smith | Expérience généraleCustomer Reviews for All Star Storage - Newport
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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My code didn’t work and I was quoted something for a different price then what I got
Edwina Grandberry | Expérience généraleI could not talk to a person but on the phone. The kiosk was not working properly and we could not understand each other then the customer service person has technical difficulties and gave me a number to call. The security of the facility was such that a car could not get in but by the security gate. But there is an opening that anyone could access inside the fence next to the unattended office. I do appreciate the use of the facility it was convenient for me and nothing bad happened over the 13 months I rented there . Just frustrating the one time I needed help the facilities dis not work.
Paul Mathers | Expérience généraleI will recommend All Star storage to my friends. Your pricing and late fees are very affordable. Thank you All Star Storage. Leslie Brown
Leslie Brown | Expérience généraleAll Star was great! I had 2 outdoor units with them for off season boat storage. The boats were always safe and secure just the way I left them.
Eric Shay | Expérience généraleThe snow removal is pathetic No ice removal or salt at all ! I feel 6 times on the ice in front of ALL THE NORTH FACING UNITS that do not get any Sun to melt the ice 6 to 8 feet across the entire length of the building Then I was charged an extra month's rent for not giving "WRITTEN NOTICE OF MOVING OUT " RIDICULOUS WAY TO TREAT CUSTOMERS
Larry Rose | Expérience généraleI have recommended this facility to three friends.
Keith Walls | Expérience généraleVery pleased with everything.
rod grabowski | Expérience généraleI know it was hard for me to make payments and I understand that's why my unit was sold but there could have been a little more understanding on the facilities part helping people keep there units.. I just lost alot of valuables and sentimental things..
Nicole Welch | Expérience généraleThank you for the years of storage you provided me while I lived in an apartment, I now own a home and have my own storage......
JON CARR | Expérience généraleThere was never anyone in the office, and our items were full of mouse droppings and many things were water damaged.
Michael Iatzko | Expérience généraleThis facility is not user friendly for travel trailer storage, not enough space in the yard. Someone needs to clean up the pallets and debris along the fence line.
Gerald Lucas | Expérience généraleIn the entire time I had the storage unit I never seen or spoke with anyone. The office was closed due to covid which I understand. I was able to rent the unit at the kiosk without contact with anyone. I paid with auto pay monthly without contact. But for some reason when I wanted to stop renting I couldn't do that through the kiosk and I was told I needed to provide written notice of leaving by the 20th of the month. I moved out on the 13th and put a hand written not in the Dropbox at the office door. Hopefully this is enough. Possibly add the ability to end the rental agreement through the kiosk. Thank You... Jason Romack
Jason Romack | Expérience généraleI rented a "cube" and when I went to it the cube had a hole in it and the bottom was wet. I called back and I was told that there was nothing else available in the size I needed. I have received an email that I moved out, and it was dated one day after I paid for my unit but I'm still waiting on my refund because I never m9ved in - not even for one day.
Jennifer Doss | Expérience généraleEven when my unit was one broken into when some kids broke into a few units. Staff here were so kind and thorough in making sure nothing was taken and that I was taken care of. I only left because I lost my job and couldn't afford the unit anymore
Sarah George | Expérience généraleWe moved out of outside spot for the camper. We picked it up the same way we dropped it off. Well lit very secure.
Michael Conley | Expérience généraleI was supposed to receive a call on several occasions regarding access and billing issues and never did. I also have an issue with having to be out of the unit by the 22nd to avoid paying for another full month rent.
Travis Taylor | Expérience généraleVery nice facility felt my stuff was secure, will use again if needed.
Stanley Rogers | Expérience généraleThe gentleman I dealt with was more than helpful! I felt he went out if his way to help me out! Great customer service! Merci.
Dawn Mcbee | Réservationwhat you expect
GEORGE HARVEY | RéservationRented 92 and it doesn't exist. Walked around 45 minutes. Manager tried tell me to put my stuff in 114 and he'd fix it. Called to charge me $60 more. Rented elsewhere. Nice try on the bait and switch.
Jackie pacheco | RéservationGreat experience. I moved here from California and needed a place to store my large trailer while we looked for a home to buy. I called at least 20 different storage places and Eric was the best.
CODY CRAMNER | Expérience généraleGreat place have used them twice and never had any issuse. Had easy access to my secure and clean unit.
FLOYDE NISLEY | Expérience généraleGood facility and staff. I was told over the phone initially I would receive my first months rent for free and then was charged for my first month. other then this, no issues.
JOHN RADFORD | Premières impressionsThe two people I spoke with were very helpful.
Privacy Request | Premières impressionsClean and secure good sized units
Privacy Request | Premières impressionsNo idea. Just started renting. Hopefully it will be great
Privacy Request | Premières impressionsThere should be someone in the office during business hours. Why leave the cell phone number if no one answers it?
Privacy Request | Premières impressionsAwful! Unit was full of spider webs and dirt. They put their lock on my unit 1st night. Manager was rude and disrespectful.Took an hour to get someone to take lock off.
Privacy Request | Premières impressionsConvenient location. Staff was nice and helpful.
Privacy Request | Premières impressionsJon was very helpful when coming in and I appreciated the follow up call the next day too.
Privacy Request | Premières impressionsVery helpful and nice
DANAE PAWLAK | Premières impressionsI will not be using your facility to park my RV. All though the storage units look fine, your outdoor parking is really non-existent. Hopefully you can expand your RV parking area.
Privacy Request | Premières impressionsQuick friendly service.
Privacy Request | Premières impressionsoutdoor storage spots are not marked. no one at the facility at midday.
Privacy Request | Premières impressionsThey were polite and professional during sign in. I am storing a 31 foot travel trailer there. Unfortunately it is not quite adequate for that size trailer. It is a tight fit.
Privacy Request | Premières impressionsClean, dry unit. Only person on staff was also changing oil at the oil change in front of the units.
Privacy Request | Premières impressionsGreat help even before I moved into the unit. Karen was very helpful contacting me two weeks in advance to make my move very smooth.
Privacy Request | Premières impressionsthe lady was prompt and polite
Privacy Request | Premières impressionsGreat service.
Privacy Request | Premières impressions