Évaluations des clients All Star Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de All Star Storage

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Jason C. le

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This is a storage facility that acts a uhaul dealer as well. Unfortunately this place is the only place near me that had the truck i needed. A gentleman helped me with the contract when i arrived. All done online on his cell phone. I was charged with all kinds of options i didnt ask for. Had to call U-haul direct to correct overbilling. I was told he would be there the following day when i dropped off the truck to settle the bill. He was not. NO ONE WAS THERE. I had to call main office and uhaul to get drop off instructions. What a pain in the neck! Never will i rent a Uhaul teuck again except from a Uhaul dealer. Allstar Storage was absolutely TERRIBLE when it came to service and customer satisfaction. 30 minutes to pick up truck 60 min to drop off. Unbelievable.

Dawn M. le

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The gentleman I dealt with was more than helpful! I felt he went out if his way to help me out! Great customer service! Thank you!

malissa S. le

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No comment

Vent L. le

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Le client n'a pas laissé de commentaire.

josephine R. le

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Le client n'a pas laissé de commentaire.

GEORGE H. le

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what you expect

Jackie p. le

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Rented 92 and it doesn’t exist. Walked around 45 minutes. Manager tried tell me to put my stuff in 114 and he’d fix it. Called to charge me $60 more. Rented elsewhere. Nice try on the bait and switch.

CODY C. le

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Great experience. I moved here from California and needed a place to store my large trailer while we looked for a home to buy. I called at least 20 different storage places and Eric was the best.

FLOYDE N. le

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Great place have used them twice and never had any issuse. Had easy access to my secure and clean unit.

Pam M. le

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This was the worst U-Haul experience I've ever had. I had a scheduled time for a car hauler pickup and no one was at the office. I waited an hour. I was also told by the U-haul rep online that the location would have a ball hitch for the trailer. Just to make sure I called the location multiple times and left a message with the answering service and asked if they would call me back to verify. I was never called back so when the office manage did finally arrive he informed me that he had no ball hitch to rent causing me to have to drive to another U-haul to rent the ball and come back. Meanwhile my son who was just in an accident had to wait hours for me to arrive on the expressway. I also asked when we were finalizing the initial paperwork that I would like to drop the trailer off at the Monroe, MI location. When I was done I drove to the Monroe location and they had to refuse the trailer because the documentation was done wrong. I had to instead drive it back out to the destination of origin (ALL STAR STORAGE in Newport MI). I had an unnecessarily very long and frustrating day and would like a call back to discuss compensation for the gross mismanagement.

JOHN R. le

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Good facility and staff. I was told over the phone initially I would receive my first months rent for free and then was charged for my first month. other then this, no issues.

Jeffrey A. le

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Le client n'a pas laissé de commentaire.

victoria D. le

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Very disappointed in U-Haul. I went with U-Haul because of a prior experience with another rental truck copmany. Would not recommend U-Haul.

Martha C. le

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a day. Dealer Eric said there was nothing he could do about the price and I was to call the regional manager Todd Estes in Monday for a credit. I left a message with Todd Estes in 8-6 with no return call. I tried Todd Estes in 8-7 and received his voice mail saying he was not available until 8-13 and to call a different number which is a wrong number. All I want is credit for the amount we were quoted when I made the reservation and not the amount I was charged. I can dispute with credit card company if you prefer / Martha Crum

joe S. le

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Train employees so they know how to use the computer system. Have more than one employee so you don't have to wait for them to finish an oil change customer before they can help you. This has happened several times at this location.

nicholas P. le

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Le client n'a pas laissé de commentaire.

David S. le

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Was Not open when I needed to drop off.

THEODORE K. le

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Le client n'a pas laissé de commentaire.

DANAE P. le

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Very helpful and nice