Le client n'a pas laissé de commentaire.
Selvin S
Customer Reviews for All Storage LLP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The Uhaul people at Grand Forks was great. The corporate customer service people confused everything.
Donna QGetting verified through the mobile app took way too long.
Marisol Rthe picking up the truck process was atrocious. it took an hour of my time. i was very stressed out because of it. the app and pick up self needs a lot of work.
Britian HStaff was very friendly and helpful. Will definitely use this facility when I have storage needs again.
Alan H | Expérience généraleThe hours on their webpage and U-Haul's app said open till 4:00. I got there a little after 3:00 and no one was there. Felt very uncomfortable dropping and going without a live person to check me in.
Bob HI recognize it is difficult to staff locations, but the website says the location is open until 5. I got a text from UHaul requesting to return our equipment early so other families can use it. I called the location before 430 and left a message and got to the location prior to 5 but no one was available. the hours on the store front said it opened at 8 a.m., but didn't actually open the next day until 9.
Paul WAll Storage found a trailer for me when no one else could! They were simply first rate!
PAUL PMy experience on my rental was above expectations
Paul KNot much done here other than dropping it off. Not much inspecting or helping unhook which is something that I appreciated at Shone's.
Zenon MGreat people!!!
Shawn WFantastic experience. She was great to work with.
Angela HHave more people like this gentleman working in all your stores!
dave dHonestly this was a great storage facility. We had a couple different units. The staff was always very helpful answering questions, fixing anything that was wrong, and communicating. They always answer the phone and usually can help you with whatever you are calling about right away! I would highly recommend and we will use in the future. Merci.
Trena L | Expérience généraleThe tank wasn't full. There was no third seat for my passenger when I was told prior to pick up that it did. There was a bag of garbage in the cab area and there was no snow or ice scraper for the windahield. The passenger door seal made so much noise while driving, we tried to use tissue to help reduce sound, to no avail. Not pleased with this whole experience.
Tim ZMerci
RICHARD GAllow the option for extended borrowing. Due to the military move and their timelines, I couldn't get the equipment back in 5 short days and because of that I'm charged extra through no fault of my own
Chandra SI was very disappointed that the truck did not come with a full gas tank. It is difficult, if not near impossible, to return a partially filled vehicle with the same amount of gas as when it was picked up.
Neil GWe needed short term storage. Your facility was perfect. Very safe and secure. Merci
James H | Expérience généraleVery nice & helpful person in the office.
Rick EYou were great thank you
ROSA OLet people clearly know that equitment exact equitment at exact location is not guaranteed. Make sure you are not charging customers extra unasked for fees, and when they ask to get them removed remove them.
BRANDON NThe inside needed wiped down.
donna pSuper friendly staff and I would definitely recommend using them to my friends and family!!!
Paul D | Expérience généraleGood storage business. David was great. Highly recommend
Randy M | Expérience généraleLet us use the trailer that was gathering snow in the lot on very little notice and saved me 2 hours of driving to another location
ARJAY ETruck wheel bearing nearly came off while I was on the highway. Autoshop said it was held on by the break clamp only. That is not a well maintained truck
KOLE DThe tow dolly was missing the right tail light at time of pickup. The chains for below the car also were missing the rubber stopper. The staff was great but the equipment was in poor shape.
Jacob LExcellent customer services and helpful. Very satisfied thank you.
Mawlid A | Expérience généraleThe only comments I have are for the uhaul company itself. This location was great.
Maddison LEverything was great! Easy in, easy out. Thanks for everything!
Morgan S | Expérience généraleLights didn't work
SCOTT DReviewing my receipt and notice a 10$ fee for 'Missing/damage' fee?! Upon my return of the trailer - it was inspected and the attendant did not mention it to me. Yet you proceed to swipe 10$ off my account . Fraudulent behavior
LINET AThe gentleman I talked to prior to dropping the truck off and after dropping the truck off had no customer service skills whatsoever. When he answered the phone it was just hello. I wasn't certain if I got a hold of U-Haul or not I had to ask.
Karin Vwas a little uncomfortable leaving the truck without a person there
Sovi HImprove your customer communication throughout the process and your atrocious business model.
PER WHave a person present for checkout and return.
Brian RThis was a great experience. I was able to rent the equipment and return it with no issues.
SIRYVONNE BTell a customer the full check in/out process especially when there is no one in the building to help. I was not aware of certain policies for checking out, like taking a picture of the odometer. All I was told was to lock the door and put the key in the security box. Even a 'don't turn in the key until the online return process is done' would have been helpful.
Montanna BHave someone available on site for the pick up. I had to do everything over the phone.
Jon PGreat place
Jenny S | Expérience généraleOrder was cancelled by something, calling corporate they would not tell me who cancelled the order so I had to rearrange a complete trailer pickup 2 hours before my move. Business was closed during business hours so he could "go on vacation"
Ryan BThe trailer is in need of some repairs The place I picked up the trailer was disorganized
STANLEY MExcellent service à la clientèle
GIOVANNI MYou are doing excellent service continue
MAHAMOUD YCustomer service took forever
justice bGreat customer service! Process was quick and easy.
JAMES OVery helpful, friendly service!
Christy WThey assisted us in loading the car and making sure it was secure! I did not get the truck I reserved nor did I get the pickup location i had requested. i am not sure why you switch these items with out informing me! We had to go to multiple locations to get boxes and packing supplies!
Rick MI moved 4 blocks. the location where I reserved the truck is 7 blocks away from the condo. Half of the miles used were picking up and dropping off the truck. I was under the impression the truck would be at the closer office. I paid about $15 more due to mileage! not happy about that vl hesse
Vaughn HEverything was great! Keep it up ??
Tammy R