U-Haul made critical changes twice for my booking. First was for the pickup location (Etobicoke to Mississauga), and then the pickup time (8:30am to 12:00pm). The pickup location changes were understandable but the time change was unacceptable. We were moving from Toronto to Ottawa and needed the truck on the morning of the move (Dec 4). When I called the pickup location to tell them that I needed the car at 8:30am instead of 12pm, the person just said that he can't do that and instead told us to come pick it up by 6pm on Dec 3rd. This sudden change has cost us 60 $of overnight parking. In addition, when we arrived to pick up the truck, the person at the reception has made a mistake and didn't tell us that by changing the driver's name it would remove the original driver from the insurance. We realized this after completing the sign off. The person called the dealership support on how to add an additional driver to the insurance and the dealership support person's answer was that they can't do anything about it. When I asked if we could cancel the whole transaction and redo it to add the original driver, the dealership support's answer was yes, but the reception person's response was very reluctant. He commented that it's gonna take a long time to complete that. Regardless we redid the whole contract and were able to complete the sign off. This whole process has been a nightmare and the reception person was not helpful. Will not recommend this place as a pick up location.DAVID R P.
Customer Reviews for All Time Car Rental Corp
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Mississauga, ON L5C1K7
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun-ven : 12h pm à 6h pm
- Sam : 12h am à 4h pm
- Dim : fermé
Heures d'ouverture spéciales
- 12/11/2021: 12h00 pm à 4h00 pm
- 12/18/2021: 12h00 pm à 4h00 pm
- 12/25/2021 - 12/26/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Lauren S.
Le client n'a pas laissé de commentaire.Samantha G.
The owner at this location is an amazing and his personalized service is what makes difference. I would recommend everyone I kmow.Ghan J.
Le client n'a pas laissé de commentaire.Gautam K.
Le client n'a pas laissé de commentaire.Liu F.
For starters, when I talked to customer service first I was told that the truck was booked for the time â² I had set up. When I showed up on the day of, there was a huge problem with picking up the truck. I was told by the agent that I had to have a credit card in order to get the truck. When I originally booked it, there was nothing mentioned about a credit card ðŸ'³. I was not happy about it. Then I had to book ðŸ"- another one for a later time â² and then when I arrived at the other location to pick up the second one I had the same issue with needing a credit card to use the truck ðŸšš. The second agent told me that I also needed a credit card to get the truck ðŸšš. So instead of having a credit card for the truck ðŸšš I was then asked for 100 $dollars ðŸ'¸ ðŸ'µ ðŸ'² and then I could take it and that he would just deduct the charges from the money ðŸ'°. Once we came to the agreement ðŸ¤ and I was able to get this done âœ" I had to go to an ATM ðŸ§ machine and get some cash ðŸ'¸ ðŸ'° ðŸ¤'. Once that was over and I was finally able to get the truck ðŸšš, upon my careful look inside of the truck ðŸšš there was Styrofoam in the back of the truck. At this point I just wanted to get it over and done âœ" with. I was not a happy person but I still did what I needed the truck for. So, as for ever renting any equipment from uhaul again, well let's just say that I will never ever use any other services from you guys. Kirk Wiscombe.KIRK W.
The gentleman finalizing the reservation was bery polite. However, the truck they rented me had a broken drivers mirror held on by packing tape? The windows were disgusting dirty, the inside was dirty. In our current COVID environment this is totally unacceptable. Was very disappointed when it gave me the option of 24hr chexk in and the day before they email at 230pm telling me that location doesn't offer that service and I had till 5pm to show up and get my truck? They did give me extra time but I had to make arrangements with work to leave for an hour. That is not really acceptable. If I did not get there by that time I would have had to wait till noon the next day. I hope to hear back from someone regarsing these matters. Brad TalbotBrad T.
Vehical extremly dirty and smelly, used tissues inside the cab, heater smells like a dead rat inside, driver-side mirror broken an held on with tape, rear tire low pressure . I do not recommend this locaton to anyoneABRAM A.
Le client n'a pas laissé de commentaire.Gafer E.
Le client n'a pas laissé de commentaire.Dilanka D.
Le client n'a pas laissé de commentaire.Marco M.
Le client n'a pas laissé de commentaire.Patrick W.
Hidden charges, appointment booked was delayed.Arvin F.
This was the best location and best service provided by the staff.Mahmood A.
Keep up the great customer service.Osbert S.
Le client n'a pas laissé de commentaire.FAHAD A.
I had selected a 930am pickup via mobile but was only notified 4pm the day before via phone call that I had to pick up the keys before 6pm today to get my vehicle at that time since no one would be at the store until noon tomorrow. I only found out when I picked up the keys that the vehicle size I wanted was not available and I could only get something bigger - this was a huge problem for me since I had was able to drive a vehicle that size. I did not appreciate the last minute notifications on all these items which did not allow me much time to adjust my plans.Jonathan M.
Le client n'a pas laissé de commentaire.HISHAM E.
Excellent serviceMuhammad Hassan M.
All went very well The gentleman there was very helpfullMustafa M.
Le client n'a pas laissé de commentaire.ENSHUN J.
I was charged double for the equipment so I was not happy about that because they know that I only order one.Sue B.
Overall experience, exactly as I expected. Perfect care for customers. Great experience, I'll rent from there again.MIRCEAV P.
Le client n'a pas laissé de commentaire.PETER O.
Location owner was a fraudster. The gas when showed to him was at the level at which it was given to us, the owner confirmed. Then 10 minutes before the store closing he called to say that that gas is not full, either come and fill up the tank or I'll charge extra.SIDDHARTHA B.
Le client n'a pas laissé de commentaire.Christopher C.
Le client n'a pas laissé de commentaire.jasim A.
Charges extra fuel even though I filled up before returning. Scammer, this is really crappy thing to do to your customersRyan M.
Nothing. Waqar was exceptional and very friendly. He is a great rep. for Uhaul.Affan W.
The service that I received at this location was very excellent, the true clear honest details, no hidden or miss leading fees. On top of everything the patient customer service representative that had all the answers for me. It's the best among all the places I have ever dealt with. Thank you so much to himFERAS H.
Le client n'a pas laissé de commentaire.JULIO CESAR D.
I was very satisfied with the service provided at this location. Will definitely use this service should the need come up later and would also recommend it to others.Saiprasad K.
Great customer service especially Mohammed very friendly and helpfu.Mohammed A.
Very disappointed in the online pickup process. The Uhaul was booked for 11:30 AM, arrived on time and tried to use the Uhaul website as instructed but the website failed to load and timed out in different steps of the process. Eventually gave up and had to wait for the location to open at 12 PM for the person pickup. A good 30 mins wasted for nothing. Only reserve your pickup during office hours, online pick up doesn't work and very frustrating.Bing L.
The representative was kind and polite and the truck in general was in good condition but the cup holders in the dash were dirty with food.Fabio S.
The gentleman at All Time Car Rental Corp (833 Westlock Rd) was very helpful and accommodating. Overall, I was very happy with the experience. Will definitely rent here again.Ederlyn F.
Have a duplicate of your car key. .thanks.LUEL D.
Le client n'a pas laissé de commentaire.RicHARD S.
I've used this before and didn't have an issue. Today the customer services reps were terrible. They told me it was approved and I should get my code but never did. They closed the chat before I can confirm. I had to contact back customer service then they re routed me to call the Canadian scheduling number. Overall it took almost an hour and half to checkin. Everything worked out but was very frustrating.Trinh Y.
Great location with extremely nice, helpful and polite personnel. I forgot to return some equipment and he completely trusted me and gave me the option to return it in a reasonable time.Muhammad Bilal I.
Le client n'a pas laissé de commentaire.Chinthaka D.
Le client n'a pas laissé de commentaire.Nicole B.
Le client n'a pas laissé de commentaire.Assadolah A.
Le client n'a pas laissé de commentaire.Abhinit K.
Helpful, friendly and quick service. Thank you!!Steven D.
Person in charge Mr. Waqar was very professional and courteous. Gave excellent U Haul experience.Fahim S.
Le client n'a pas laissé de commentaire.Kelly L.
Le client n'a pas laissé de commentaire.VIRENKUMAR P.
I had a flat tire on my return, it took 4 hrs for someone to come and fix it. It was such a disappointing experience.SUMEET B.
Please reduce price for KM since price is more for each KM..Sai Ramkumar B.
Clean the truck inside full of peanuts on the floor from the previous customer. Service the transmitter on the truck did not drive well.JOHN S.
Le client n'a pas laissé de commentaire.Navin S.
Le client n'a pas laissé de commentaire.ALEXELA M.
Thank you Mohamad. He was very helpful and informative during the pick up time and when he received it back.Ahmed I.
Excellent service à la clientèleHassaan A.
Man in charge was nice. Above and beyond.Victor O.
Thank you so much for your serviceBatol R.
N/A . Mr. Mohamed was really friendly and helpful. His suggestions made difference and saved us time and effort. MerciAmr M.
Le client n'a pas laissé de commentaire.Mohamed A.
Your app was pathetic and was wasted my 2 hours need compensate for my 2 hour wasted for pick and drop offBILAL M.
Very low fuel always issue for the truckRODNEE C.
They had given me a wrong bill. I'm not sure if they corrected it even though I had informed them as well as U-Haul. I'd appreciate to see how much I was actually charged.Issam A.
Agent at store was unhelpful, rude, and discourteous. Overall deplorable service. Had to wait for over 30mins to pick up truck, which compromised my elevator reservation for my move out. This is utterly unacceptable and disappointing. In addition, the truck I originally booked was double booked and the agent on the phone had asked me to tell the people to take another truck in the lot. This was extremely unreasonable. The agent at the store was also more helpful, respectful, and pleasant to the Caucasian appearing individuals who arrived after me. It was evident being BIPOC influenced the service I received. Overall, terrible experience, and I will not be recommending this uHaul location, or uHaul at all. The online self checkin didn't work either!!ANTHONYWILLIAM V.
The person in charge was very rude but apart from that he was efficient and the vehicle was in good condition.Rohit G.
The app was difficult to work with and often didn't recognize simple pictures. I was forced to use Chrome on my phone.Domenic C.
Le client n'a pas laissé de commentaire.JULIO D.
Le client n'a pas laissé de commentaire.Lorne B.
Le client n'a pas laissé de commentaire.Kevin O.
Le client n'a pas laissé de commentaire.Vern P.
The worst experience we've ever had. I even have photos of the customer service Rep not wearing a mask while speaking with us. We were supposed to get a truck at 930 am but didnt get one until 230 pm. Absolutely unacceptable.CLINT T.
Very good receptionist and well organizedAGHADI M.
Le client n'a pas laissé de commentaire.SHAMEER K.
I have refilled the gas to the Sam level when I picked the truck but was charged for fuel. I have used the online check and provided the pictures for the same.RAGHURAM NAIDU A.
J'ai été très impressionné. I see nothing wrong in your services what needs improvement at this point in time.John E.
Well most of the vehicle was clean and i marked it clean while picking it up. But the driver and passenger seats fabric was too much dirty. Seems like someones pet accompanied them in the van. Also there was some used tissue papers found in the compartment inside door panel. The cargo area was clean but furniture derbis was found from previous occupant. But overall experience was good.Imran H.
The mobile app is awful. I tried several browsers to complete the mobile pickup and nothing worked. And it failed in a variety of different ways.Rick P.
Online service. If there is technical difficulties between the steps of verifying and activating a reservation an email detailing pertinent information such as the pad lock code should be included. I stood outside the truck for upwards or 30mins on hold with customer service calls dropped continuously before I could get into contact with someone who could help me. All because the lock code wasn't included in the email. Or a link to complete the check points to finish activation. Someone needs to look into thatPriscilla A.
Close shopAhmed N.
I'm not sure who gave my email to spammers, but I did start receiving spam emails after giving my email to you guys.Alexey T.
Le client n'a pas laissé de commentaire.LUIS A.
The service was great and the owner of the location is even better. Highly recommend him!Asad R.
It was not sanitized (confirmed by employee at the location) Over charged from original confirmation charges when booking.MARIA M.
i had downloaded the uhaul app and tried to use it at the location to complete my transaction, but it didnt work, it would keep getting stuck at when asking me to take my picture, i must have taken a picture 10 times, but it didnt move forward. the same when returning the truck in the evening, i took a picture of the dashboard with the mileage and the fuel gauges, but it wouldnt go ahead. very frustrating and annoying experience. Also the customer support number that it ask to call was not reachable.HASAN M.
Le client n'a pas laissé de commentaire.Rasika D.
you are way too expensiveAhmad I.
Le client n'a pas laissé de commentaire.Mohamed B.
The Van we rented needs an alignment very badly.Jason D.
Lacking signage so very difficult to find. It's a dark sketchy location and feels unsafe at night.Victoria O.
always friendly and professionalMelissa G.
1 hour to pick up and almost 45 to drop offScott T.
Le client n'a pas laissé de commentaire.SHANNON H.
Le client n'a pas laissé de commentaire.DANIEL D.
Easier signage to find the rental trucks would make it a better experience. It took us a while to find they were parked behind the plaza. Once we found the truck, it was a very straightforward experience through the mobile browser. I would use the mobile pickup service again.Bojan R.
Le client n'a pas laissé de commentaire.JAFAR S.
Le client n'a pas laissé de commentaire.NIMESH S.
The truck was filthy from inside. Gravel and sand was not cleaned up. On the outside the truck was covered with snow and I do not carry equipment to clean a truck.Ayushi V.
Le client n'a pas laissé de commentaire.Adil N.
Excellent customer serviceVergel T.
Easy accessibility of unit, however it seems as if not a lot of care was put into cleaning the front. Empty takeout containers were stuffed under the seats with used utensils. Also had requested and paid for a dolly to use which I did not receive.Carlos J.