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Darlene D
Customer Reviews for All Valley Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The location where I picked up the truck was great. I had major issues even getting a truck and had to drive 3 hours from where I live and then had to wait 4 hours once I got there. Uhaul did give me a discount in the price of the truck but it seems that if you dont have any trucks that you should get more.
mona hLet customer know they can return trailers during weekend. I did that for my convenience hoping it was okay.
Richard WBackend was dirty when picked up.
PHILLIP Pthe exterior of the truck was filthy, but given how cold and snowy it was i don't think they had the ability to wash the truck.
Ben KConfusing voicemail instructions and no call back.
karen kI prefer to have the trucks full of gas when I pick them up. It makes it easier to return.
Daniel SAfter hours drop off was easy.
richard lEasy drop off with lots of room to manuever.
Richard LWe dropped off after hours. For a first time user, it was a somewhat clunky experience, but got it figured out. My poor data reception made it a little challening. But overall, being able to do a "one-way" move was incredibly helpful and beneficial!
Edward PDan was great guy at BV to deal with
Brent EGreat customer service at this location. Thankful they are there. We have used them twice and highly recommend them. Ryan
ryan dthe truck was dirty when I checked it out
Brandon LOnly complaint was they said to unhook and I was good to go and they would check the trailer in shortly. Finally got it checked in two days after I dropped it off (dropped it off during business hours).
richard lGreat customer service. Fast and efficient!
Kathleen BLocation was closed on Saturday, suprisingly, for a tourist town. Could not determine if dropoff was proper due to geo-locate issues so I made an extra physical visit to facility a few days after my drop-off deadline just to check if all was done correctly, which fortunately, the helpful attendant told me it was. Location looks a little more like an RV and car storage lot than a u-haul lot with no good signs directing what to do , unlike most locations. Still, it was only drop off location in BV so I assumed it was correct. Better signage and drop off directions would help.
richard lAgain, super easy drop off. People there were friendly and helpful!
Brady JThis team went above and beyond to make sure I could go on my way. Can't recommend them enough!!
Sarah WPERFECT customer service as well!!!!
Momoko MThere was 20 blankets In the back that were not folded. My wife and I folded all of them even though we didn't use them
David DMarcus is very professional highly recommend
Ben CEverything
Roy MEasy drop, easy to find, but cell signal was iffy so it took awhile to get the after hours info to download
jess rThis is a fine location in a very small town, so don't expect to find a whole lot of equipment ready and waiting. Still, they are nice folks and with the basic things you need.
Randall WMake your drop off procedure much easier and less time consuming to do! The photos I had to take took a long time to upload because my phone didn't have good WiFi in this location. If any cell providers don't have good coverage at a location, the location should provide WiFi a customer can use. My suggestion is to recommend the customer drop the truck off, take photos p, lock up the truck, drop the key in the key drop and just tap a bar on the app that says "My Truck is Parked". The truck can't go anywhere after that and the dealer can verify the mileage and fuel gauge in about 10 seconds next time he opens. It took me an hour! I did good personal assistance from an employee when I came by to how and where to drop it off a few days before I dropped it off.
Barry EGood experience. The staff was helpful. I will recommend.!
Greg MThe yard was flooded due to recent rain, but the service person was great!
Lynne GGreat service
Kayette HThey told me it has 3/4 of a tank of gas and it was only a quarter. I filled to half.
Karin DTo have a place to return your U-Haul closer (30 miles) was Great, better than having to drive 60 miles to return a U-Haul like in the past.
DARRELL FAll was great!
corena bDespite being a chaotic dirt parking lot everything went super smoothly!
Barry SMarcus and his team are great... could not be more satisfied!
lyle hThe facility was awesome. The call center was terrible. Let the individual facilities manage their calls please. The woman I spoke with tried to book me a reservation in the metro area that was three hours away. I went to my local facility that was 10min away and got the done. Excellent service locally
James BI would have them go over the process a little better.
Tonya LI thought the location was great and they were good at finding the mechanical issue. I'm just glad the trailer made it with out wreckind due to the issues it had. Drop off location had friendly staff and cared about the condition of the equipment they rent out.
Megan SOverall great service.
Jerome JMarcus, offered an additional solution to the time I needed the truck rental even though the location wasn't open. The truck was immaculate and moving blankets were provided. Thank you for your hospitality!
Heidi BJust dropped. Super disappointed in Uhaul drop off. There was a location less than a mile from me but I had to drive 30 miles out of my way to this location because the one in Salida was full. More money and more time, not a good experience at all.
Natali TDrop off was challenging for this 68 yo nurse. Being a weekend, the office was closed-which I expected. I had called ahead and the site helped explain things. There was an orange box marked for keys and contract. I had to do it all on my phone. Fortunately my daughter was with me and could help. All in all I highly recommend Uhaul
Barbara WOverall excellent
RICHARD BSuper friendly and helped return the trailer with no problems. This was after connecting several other locations first.
Isaac BLocation was easy to get in and out if. Rental dropped off after hours so no interaction with anyone.
Harriett MNo one at the front desk, place looked like a landfill, complete dump. I had to walk around the property to find an employee to help me. He told me to park the trailer and said i was good to go and that he would email my receipt confirming my drop off. I never received anything untill 2 days after drop off and after hours of customer service calls. Horrible experience. Uhaul is way too unorganized and the customer service people aren't helpful or even seem like they want to help. I got the same answer everytime, they would say "sorry i can't help you". Never thought Uhaul was this bad.
Eric RMarcus is a great guy who is so helpful and accommodating.
Brenda WStaff were very helpful. Will definitely be back!
Andrew MThird rental from this location. Marcus is awesome!
Troy BOverall great service!
Jerome JI waited about 10 minutes and had to go find someone to help me.. This is not their main business and was unable to contact them via telephone.
Tim CNothing to note
Robert AVery helpful people there. Hard to get them on phone as they are very busy and U-Haul is a side job. Just glad they are open for business and are very accommodating
Ken Kexcellant customer service. Very friendly and accomodating. Truly an enjoyable experience.
Gloria G