Customer Reviews for All Valley Auto
(Concessionnaire U-Haul dans le voisinage)

331 évaluations

12765 CR 314   Buena Vista, CO 81211

(719) 966-0702

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 12/27/2021 - 12/31/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(719) 966-0702

12765 CR 314
Buena Vista, CO 81211

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 12/27/2021 - 12/31/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

I had requested a pickup location in Denver. I had to drive two hours through the mountains to pick up this truck, putting us almost a day behind. The truck had major mechanical problems and broke down on the way to return it, requiring a tow into the yard.

Jeanne W. 
Évaluation :
5

All valley auto was outstanding. Your U-Haul online check in procedure is very tedious and time-consuming unless you're a tech wizard. I would absolutely not do the online check-in in the future.

Ronald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william W. 
Évaluation :
3

Having a helpful person who knew what he was doing was very much appreciated a lot of the other U-Haul places I've dealt with are these half ass U-HaulPlaces where they don't seem like they know what they're doing or don't want to help or be bothered I prefer to talk to an actual person rather than try to drop something off online

Deborah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEWIS B. 
Évaluation :
5

Marcus was very helpful in correcting all the many mistakes made by the pickup location

Spencer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred B. 
Évaluation :
5

great service! The supervisor made sure I got the equipment I requested, AND WELL MAINTAINED! Merci!

Kent J. 
Évaluation :
1

I returned my U-Haul during normal business hours and with two people there and me the only customer at 4 pm - they wouldn't check me in!! Said they were on lunch for an hour to do it myself. There was no cell service so I had to just leave it and I didn't feel good about that. They were awful. I got stickers in my scandals becayse the “yard” was so overgrown snd just a big mess. They did send me an email later that it was checked in but horrible horrible customer service!! They suck!

KAREN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bishop J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

venis P. 
Évaluation :
3

I understand this is a small town, but this is a mechanics shop. Lot of vehicles parked around the place.

PHILIP J M. 
Évaluation :
2

The van was dirty. There was dog hair on the seats. There were two warning lights on the dash (low tire pressure and oil change needed soon). The low tire pressure wouldn't turn off, even after I added air and the pressure on the wheel in question was inflated above the pressure on the other tires. At $.59 per mile, the van should be better maintained. I've rented many times from uhaul and the fleet should be better

Henry S. 
Évaluation :
4

Trucks should be washed out prior to renting.

Jay L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlton P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
1

The left a two wheeler from the previous customer and where trying to double charge me at the facility.

Whitney S. 
Évaluation :
4

Outside of the trailer was dirty but the important interior was fine.

Douglas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S. 
Évaluation :
5

Easy rental from great people!

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
3

Requested furniture pads; not available

John P C. 
Évaluation :
3

The truck was not what I had requested and no notification was given to me. Truck was to big for what we needed and hard to get around town.

Staci B. 
Évaluation :
2

Could you please respond to my calls about the cleaning fee? I felt this was a bit unfair. Merci.

Robert C. 
Évaluation :
5

All good. Great people to rent uhaul from. Would recommend them very highly.

Gary Charles Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel D. 
Évaluation :
5

Appreciate your help. Checking in rental equipment was a breeze!

Brian M. 
Évaluation :
4

The lot and the general area looks rough, but the location has excellent customer service. All the staff are very friendly and helpful.

Timothy D. 
Évaluation :
2

The vehicle had a strong animal odor and was dirty inside. The seats were covered in hair. The tire sensor light was on. I was told it is always on.

Melissa M. 
Évaluation :
5

Online hours information for this location is incorrect.

Ryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
5

Marcus was EXTREMELY helpful in correcting the online screwup by Uhaul. Without his effort.my rental would have been a disaster. Uhaul did not have the 26 foot truck I reserved available (it was 50 miles away over a mountain pass) but Marcus managed to get me a 20 footer. Of course Uhaul didn't compensate me for not getting me the truck size I reserved 4 weeks in advance.

John E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATHANIAL B. 
Évaluation :
4

The Uhaul salesman in thr Buena Vista office is a complete professional. Kind and knowledgeable and very friendly. I rent quite often and I think this office has the best customer service.

HARRY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kurt P. 
Évaluation :
4

I can't believe how expensive this was. I also only needed the rental for three days but I was forced to buy a rental for four days. I'm not pleased with that.

caleb C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
3

The parking lot is dirt and had lots of huge puddles. But the personnel were excellent.

Thomas W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kellee R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFERSON L. 
Évaluation :
5

Marcus, the representative at this location was very patient and informative with all questions and/orr concerns. He was very professional and helpful. Thank him for me, please.

David S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MANUEL D. 
Évaluation :
2

Ordered a 26' truck 3 weeks before we needed it and 1 week before they called and said we couldn't get it. Ordered a 20” truck said it was in the lot and it wasn't. Then to pick up a 20” truck we drove a total of 5 hours to pick it up. Then about 100 miles into the trip the check engine light came on.

Manuel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
3

My reservation was made for UHaul at 615 S Havana St Aurora CO. 2 days before pickup, I got a call that there were no trailers in all of Denver and if I wanted to rent one, U would have to drive 130 miles west into the mountains to Buena Vista. You should not take reservations you cannot honor. I had no time to make other arrangements so had to spend 6 hours driving and over a half a tank of gas going to pick the trailer. No discount dor my inconvenience. Caused additional stress ib an already stressful time. Last UHaul for me.

Leeann T. 
Évaluation :
1

I was forced to drive a total of 5 hours from my desired location to pick up the vehicle. The overall location and gentleman that helped me was great. However, when I was informed that I would have to drive out of the way to pick up the vehicle that completely changed my moving experience. I asked several times over several days to speak with a manager to discuss further options however was never able to get a hold of the person. I was either told they were in a meeting, on the phone, home, or would get a call back. Over several days I was never able to get a hold of a manager or hear from anyone. I was told my only options were to pick up the vehicle or to choose someone else for my moving purposes. Overall the vehicle performed well and the location that it was picked up was in good condition. However, the entire experience of having to drive that far to pick up the vehicle would make me not want to use U-Haul and their services ever again.

Grant C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
4

Perfectly located. Super easy to do business with.

Seth W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NEIL K. 
Évaluation :
4

Merci

ELIZABETH H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

connie C. 
Évaluation :
5

I dropped the truck off after hours so did not see anyone, but did receive my rental receipt from them in my email, which was good.

Laurie S. 
Évaluation :
3

I'm happy to have UHaul service available in the town I dropped it off. If the location needs to be a repair shop on a dirt lot on the edge of town, so be it. It wasn't fancy, but it was functional. Glad to have them there!

SETH W. 
Évaluation :
3

We were charged 25 $cleaning fee. That seemed a little much. But otherwise it was a great experience

JANE A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dusty J. 
Évaluation :
4

Truck wasn't clean inside the box when i picked it up.

Janell K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly S. 
Évaluation :
5

Very good service!

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janice B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl C. 
Évaluation :
5

Very knowledgeable got exactly the size I needed and within minutes!

freddie C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan J. 
Évaluation :
5

The online check-in was super convenient and easy. The truck was really clean, both in the cab and in the back. A very friendly guy helped me back it in when I returned the truck. I will definitely be a return customer if I ever need a moving truck again.

Wendy W. 
Évaluation :
3

The items we needed were not available at this location---appliance dolly. The truck was not available so I had to go into the office instead of going through the mobile check in process. I would recommend this place as it is the only Uhaul place in Buena Vista, CO.

Susan R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
1

Not very welcoming but once I got the attention of individual working in the shop, he was helpful.

CRAIG L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffery M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Douglas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle W. 
Évaluation :
5

Super easy and quick drop! Very helpful!

Heather R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adriaan V. 
Évaluation :
5

Nothing...I liked the way he checked us in so I knew right away that I was good to go and not have to wait for an email.

SHERILYN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas C. 
Évaluation :
5

I couldn't figure out how to use the online app for pick up. The gentleman at the counter that helped me was very friendly and super helpful!

Wendy W. 
Évaluation :
3

Le service à la clientèle était génial. Unfortunately they did not have the truck we had reserved through uhaul national service. They only had a car dolly. Dolly worked fine.

MARK E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donna S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
3

The 20 foot truck we reserved was not available. So, we had to go with a 26 foot truck. This was a scheduling mix up with Uhaul and not with the local location, who was surprised that we had been promised a 20 foot truck.

JOE P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cindy G. 
Évaluation :
5

The gentleman who checked us in/out was very kind, punctual, and helpful. He called ahead of time to make sure everything was good to go for our reservation. I'd rent from All Valley Auto again and recommend it to others.

Lisa M. 
Évaluation :
5

everything was great

jayson P. 
Non les évaluations ont été soumises pour cet établissement.

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