Customer Reviews for Allcell Repair Service Inc
(U-Haul Neighborhood Dealer)

Évaluation :

5

Representative was very nice and welcoming

Évaluation :

3

You have to park equipment on the road cause they have a locked gate

Évaluation :

1

Arrived to find location closed and locked during hours it was listed as "open". Repeated phone calls were not answered. Spent 30 minutes on the side of a busy US441 highway on the phone with U-haul customer support in order to return the truck using the online App. Would not recommend this location, at all.

Évaluation :

2

The explanation of the charges was horrible. I still am trying to figure out what I owe vs. what's is to be credited. A nightmare never again will I use Uhaul

Évaluation :

3

I only want for one day but he said it's going to be close and return Sunday . Now I was paid for Two day 

Évaluation :

2

The owner of the store was not at the location and we had to wait on him even after we made a reservation. When we arrived the gate was locked so we asked his next door neighbor if he had seen owner or the store and he said he hadn't and the store has inconsistent hours

Évaluation :

5

Best customer service ever!!! Very friendly and welcoming! I will go here again. It felt like I made a friend.

Évaluation :

5

Merci

Évaluation :

4

Bien

Évaluation :

5

Excellent service everyone was professional

Évaluation :

4

After waiting on hold for two hours to change my drop-off location. I finally gave up and left it here. Now uhsul wants to charge me an additional $65 fee for using the Ocala location.

Évaluation :

5

Excellent customer service, I have no improvements.

Évaluation :

1

Absolute worst service I have ever gotten from u-haul!! Attendant would not help me park trailer or remove it from my truck!! I am 66 yrs old and it was very heavy!! He had no jack or equipment to remove it with!! Terrible location!!

Évaluation :

5

This guy went above and beyond to help me with my return. What a blessing.

Évaluation :

2

I rented a car dolly, and had to pull it out and hook it up by myself. They never even checked to see if it was hooked up properly!

Évaluation :

2

The man acted like he was doing us a favor by taking it.

Évaluation :

1

The customer service at this location was absolutely horrendous. He charged my card $100 without asking for my permission, and without telling me the amount first. He then proceeded to yell and argue with me when I inquired about the charge! He was very rude and never once apologized. He also had no idea what he was doing and was extremely slow. I wouldn't recommend this place AT ALL.

Évaluation :

5

Very friendly

Évaluation :

1

I olmost bit the crab out this guy very rude.

Évaluation :

5

Don't Change a Thing.

Évaluation :

1

The attendant was not polite, and was not very pleasant to di business with him. I wont recommed this location and/or wont use this location again

Évaluation :

2

The truck was filthy....

Évaluation :

5

I pointed out the ranches Drive and one of the chains and come loose because the nut has come off the bolt that was holding it and he took note and was very nice about it. And made notations in the contract

Évaluation :

1

Different location from original. Spent an hour on the phone with customer service to try and get my original pickup location corrected. They told me there was nothing they could do despite me having to spend more money on gas to get to the new location (which was 15 miles further out of town). Lots of confusion throughout the process on the part of every employee I came into contact with.

Évaluation :

5

Representative was very courteous and friendly. The vehicle was very clean. I had a very good experience with this dealer/location. Would use this place again.

Évaluation :

2

They were not even open and I had to park the truck up to the fence and leave keys in mail box. No drop box for keys. I just got a call from uhaul asking where I dropped it off at as if they did not even process the truck when they re opened on Monday