Very rude when asked about billing
Donald V
Customer Reviews for All-In-1 Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The U-Haul and All-In-1 Storage LLC was very conveniently located. It's very clean and very organized. We spoke with the lady in the office and she was very knowledgeable and explained everything. She also made sure she provided a phone number in case we had a question later. I have been in customer service before and I would give Autumn and "Excellent" rating. I would definitely use your location again!
Rhonda FVery good service
Patrick JVery kind and knowledgeable!
Josh FTheresa is very professional and provided excellent customer service. The place is well maintained. Merci.
Alexander LAutumn was amazing!!! Again my reservation was split to drop off the equipment in 2 different locations. She was able to update it so both could be dropped off at the same place. Good thing since my paperwork from the pickup location only provided one drop off address. I had no way of knowing they were to go to 2 different places. Autumn was very helpful, was able to answer a lot of questions and overall was just amazing.
AnneMarie lS.O.
Terry MThe lady that waited on me was truly outstanding, Definitely an asset for the UHAUL brand and the people she represents!
WILLIAM AAttendant fantastic, wish I had gotten name.
gary sTruck was 2 quarts low on oil when we picked it up but the staff was very friendly and reimbursed us for the oil we had to purchase for it..
Steven MWhen I brought it back, I paid cash, but I don't understand why I have to wait a couple days for it to take it off my card from pending and give me credit for my money back. They can always take your money instantly, but you have to wait when they owe you back I don't understand that.
WILLIAM JShe was extremely nice and professional
Rachel PThey did not want to let us return the truck after hours. They did ultimately allow it, but not without a fight, and were rude about it
Benjamin GEverything was perfect. They had what I thought we needed but next time I know I need the next one up. Ohh and their office was beautiful.
Darick OI did not have a good experience with uhaul in the past at a different location, but figured I would give another go. This time was so much better. The lady that helped me was very nice and both picking up and dropping off the trailer went so smooth and fast.
William HEverything was great, I see no reason to change anything.
larry cFirst class dealer. Super nice staff
Raymond FExcellent customer service. Flexible and accommodating.
Woodlake CCharged us $15 for fuel and we made sure the gas was were it was when we picked up the U-Haul
Jason BAir conditioner did not work, truck sounded terrible
COURTNEY BThe lady that received delivery of the trailer was nice and polite. She showed me a good location to drop the trailer and even helped me unhook it.
Jason SThe staff was very friendly. And made me feel welcome. Just stay the same. Don't change nothing.
Sandy BGreat customer service quick and easy to deal with .
Philip LGreat customer service staff. Friendly, courteous and informative.
Anthony HVery nice place with friendly people
Nerissa CVery friendly
Erica HThe man at the store we visited, the Bluefield WV store near Coal Heritage, he was a very nice man
Savanna SVery Friendly and Very Respectful!!!
MONICA YWhen your vehicle (uhaul truck) have some problem they will ask you to call roadside assistance number. When you call roadside, which keep you wait for an hour to pick up your phone and after that wait they suggested to contact the location office. I called several time and my phone was never been pick up. Horrible service and not considerate when you are in trouble.
syed aEverything was as promised plus they hooked us up with someone to carry all our heavy stuff.
Joseph LNo complaints
Laura SStay as you are. Friendly and professional quality customer service staff member
Anthony HVery clean, but we didn't needed for the 2 days we thought wanted to turn it in. They were closed, with no night drop. I regret getting the truck. Becareful, and be on time. Do not leave the vehicle at the gate....
Gary JHonestly everything was great and I would definitely rent from them again. They went above and beyond to make sure that I understood the rental agreement & process.
Stephen CKeep up the great work! It was a pleasure doing business with you.
Thelma BThe salesman waited for me to return so i could change out my receiver ball. He stated he could waite so i didnt have to arrange my plans. Much Appreciated!!
CORTLENHARRYJR AYou sent this information to the incorrect email address. Thank goodness there was not more personal information on here! Please pay attention to sldetsils - it matters!
Stacey PStaff came out as soon as I arrived, I was checked in, equipment removed, and I was on my way in 5 minutes. Highly satisfactory!
John FBooked Uhaul 2 weeks in advance. It was not ready, had to drive to 2 locations to get what I needed and put me 1 1/2 hour behind in my move.
Ronda DWhen making a rsvp, please do not change locations of pickup! This caused chaos in our planning. The agent, Autumn was amazing and kind! If it wasn't for her, this service would've been a flop!
Jennifer SI would never rent Au haul again because you are doing false advertisement and next time I'll just hire somebody in my family to how my stuff
Corbett CThe very courteous and professional staff.
Zanetta Tvery cooperative and they do an excellent job with customer service.
Curtis LPeople at this location are friendly and helpful, explaining every step of the process.
stephen pThe woman that we dealt with was all about customer service. She was quick & efficient as well as friendly. We were in a huge hurry & she got us out very quickly. Many kudos!
David Dfine as is
stephen pBe careful when refilling the gas , the gauge lags and you will put back more gas than you used and they will not credit or reimburse you for the extra gas.
Basil TIt was a smooth process, the lady was very nice
Joy HTruck was ready when promised, I had made a reservation, and in good condition. I did not need anything extra, I already had a two-wheel dolly, padding, and straps, but they were available. All the people I was delt with were very nice, explaining everything. I would use them again.
stephen p