Évaluations des clients Allbright Auto Sales LLC

There was no dolly when I ordered one.

Below average for a 26' truck and a vehicle tow. There is a Uhaul closer to my new home.

Returned trailer 2 days before due date but never closed out my contract due to nobody never being there

Very nice. Understandable and said that pickup location should have never allowed me to leave with a vehicle in that condition especially driving the distance that I did. Said the chain had been broke for a while.

I don't usually fill these things out but this was a miserable experience. When we went to get the uhaul we were given a code for a lock box. The key was not in the lock box. I had to go back the next morning and there is no office. A gentleman from another business saw us waiting and knew who to call. I was told they would be there in 5 min. 45 min later a lady shows up. When they finally realize the key is in the drop box (to which she does not have a key for) I am told she needs to go get the key and will be back in 5 min. I am left to sit on a curb with no shade for ANOTHER hour. (My ride was already an hour late for work and I sent him on. I specifically reminded the attendant that she needed to change the pick up time because the system thought I had picked it up the night before. She said she would take care of it. She did not. I was still charged for an extra day. I then had to spend 40 min on hold trying to get someone to answer the phone. On a positive note the rep was apologetic and helpful processing the refund. I probably wouldn't have been so frustrated had I at least received a “hey, I'm sorry this got messed up” in the beginning. Instead they all acted like this was my fault.