Another great experience using Uhaul rental. The area manager Mr. Cody always prompt and have the answers for you if you have questions!Jeffrey P.
Customer Reviews for Alliance Energy Industries
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Laurel, MS 39440
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 12h pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This was an great experience to me. I extended rental and the area manager Mr.Cody gave me a call and explained the fees to make sure everything was ok. He was very professional and courteous! I recommend this service for all!Jeffrey P.
Le client n'a pas laissé de commentaire.Barry H.
Le client n'a pas laissé de commentaire.DONALD S.
Le client n'a pas laissé de commentaire.Charles M.
More input.at.this.loctionSTANLEY R.
The location is a sketchy gas station in Laurel MSRYAN W.
Provide more one way trucks from highly populated areas.Michael L.
Le client n'a pas laissé de commentaire.Travis K.
Le client n'a pas laissé de commentaire.kevin A.
Le client n'a pas laissé de commentaire.Stephanie J.
I DID NOT RECIEVE ANY NOTIFICATIIN OF FINAL CHARGES OR CHECK IN.Rhonda D.
Le client n'a pas laissé de commentaire.Trina H.
Crowded parking. Employee had to move her car so I could park and I could tell she was not happy! It was awkward.Tammy B.
This is the 4th time that I've rented a trailer from this location and I've never had a bad experience.KENDAL W.
They had no idea I was coming. Of course it was all over the phone so they couldn't inspect trailer or help see if the lights worked which I couldn't plug in because I don't know how many vehicles still use the old 5 prong plug. The trailer number I was supposed to get wasn't there and the person I was talking to couldn't understand that there was only 1 5x8 trailer on the lot. Overall not a happy person.James P.
Le client n'a pas laissé de commentaire.Bobby W.
Le client n'a pas laissé de commentaire.Tyrone D.
Le client n'a pas laissé de commentaire.Ethel N.
The owner or the store that you are located at was very rude to many customerLatricia T.
The truck had a little dirt inside the cab but the lady who rented the Uhaul is very nice. This is the second time I have rented from this site and she has been very kind.fredrica B.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.william D.
Le client n'a pas laissé de commentaire.Deloris S.
Although I hope to never have to move again, my experience start to finish was amazing. Needs were met above and beyond!!Marion G.
Easier exchange to take possession of itemdonald S.
For starters I had to manukau move a trailer out of the way. I had to get them after I moved the trailer to move a truck out of the way. No one would help back me up to the trailer. To help the next person someone at this place should be able to make sure the right size ball is being used. Make sure to help direct the person to trailer and help hook it up. I did all this on my own no help what so ever. I will try to never use this location again. They didn't even ask if I needed help. This place was bull crap!Bruce S.
Le client n'a pas laissé de commentaire.miranda P.
Le client n'a pas laissé de commentaire.paulet K.
Cindy at Alliance gave excellent customer service. Thank so much, Cindyshirley M.
Le client n'a pas laissé de commentaire.KENDAL W.
Workers need to check when they are brought back. I was over charged for mileage that I didn't use. I'm not working right now so the amount they took out was not right so I couldn't pay my storage fee. This put a lot of hardship on me.Tonia R.
Le client n'a pas laissé de commentaire.Sharon C.
My reservation was for 8:00 AM. There was no one there to check me in. I had to wait about 15 minutes for someone to call and okay me getting the key.Kay S.
Thanks everyone was very nice and helpfulLaSharon H.
This is the 2nd time this location has inconvenienced me with no one present to handle dropping off or picking up a trailer.Sylvia B.
You should remove your uhaul affiliate from here. It was poor service and a dirty truck that leaked.Stephen R.
Le client n'a pas laissé de commentaire.Mary R.
This is not their primary business and it comes second.Peter H.
These people are extremely helpful and professionalBeau M.
Le client n'a pas laissé de commentaire.chris D.
Le client n'a pas laissé de commentaire.charlotte L.
The appointment was for 8:30 and the employee did not arrive until 9:00. They did not have all the equipment I rented and I had to go to another location to pick that up. It took over an hour just to get the paperwork done. She was having to check out customers at the gas station while trying to take care of my rental in between customers.Justin C.
Make all employees more aware on how to except returns.Christina P.
Le client n'a pas laissé de commentaire.Tabitha S.
Very unprofessional. They want check trucks In or out.Patricia W.
The only reason we drop off here is because my dad lives nearby. There really isn't anyone onsite who can help you, they just say to drop it off and leave, there's no check and balance while there to make sure you are good to go, etc. I've dropped off at this location twice and felt uneasy about it both times. Some type of assistance or information for the convenience store attendants would be nice. Otherwise, the location is easy and convenient.Melanie D.
Staff is very unprofessional.. also, there is only one employee in the whole store to do Uhaul, operate the register, operate gas pumps and accept orders from incoming vendors. The time it takes to rent something is absurd. I am in the system and it still takes no less than 30 minutes to rent something. The guy that owns this alliance also ownes all of the Uhaul/alliance energy locations. They are all unprofessional, unclean and hard to deal with. It's a shame that this is who has taken over the uhaul locations in my area. I Cannot be more disappointed.greg S.
Le client n'a pas laissé de commentaire.Sulmi C.
The site of my pick up seemed dis-organized. They had had my reservation but couldn't give me my contract. Promised to email my contract which I never received. An hour after I picked up my trailer I received a phone call asking if I was still interested in renting the trailer.Richard O.
Air needs Freon.angela L.
Le client n'a pas laissé de commentaire.Bob B.
Le client n'a pas laissé de commentaire.constance B.
Le client n'a pas laissé de commentaire.Elideth M.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.Wayne L.
Le client n'a pas laissé de commentaire.Jimmy W.
Le client n'a pas laissé de commentaire.Jimmy W.
All U haul locations need to be on one accord with corporate U haul. I had so many issues for two weeks. Corporate was telling me one thing and local was telling me another. The day before I was supposed to move I was going to get my U-Haul just to find the place was closed after i talked to someone the same day who said that all locations were open til 7. No one offered any help so i ended up getting the u haul the same day i was supposed to be moved out, which caused a lot of stress. The location I picked up at was fine. The experience from overall services was horrible.tamara N.
Le client n'a pas laissé de commentaire.bobby G.
The lady that I talked with on the phone was very helpful and knowledgeable. From beginning to the end she was able to handle every aspect of the rental and was very nice while she did her job. That is something that is missing these days. I'm sorry that I can't remember her name but her customer service was above and beyond what is required. She was great!Chester T.
Le client n'a pas laissé de commentaire.Peggy Sue G.
I made reservations well in advance to pick-up in Meridian Mississippi and was notified a couple of days before pick-up date that I would have to travel over an Hour one way to pick-up my requested equipment. I was told on the Phone I would receive 50,00 $ and additional mile for the inconvenience, which was insufficient. On a Move to Washington D.C. in 2016 U-Haul allowed me to Drive a 26 ft. moving truck from Georgia without a working horn (Safety issue) would not fix the issue.William F.
Location was also a convenience store. The clerk also operated the counter so she was back and forth between the register and us Uhaul customers. The wait time was unacceptable.jeff M.
Excellent experience. Thank you.Kirt B.
Le client n'a pas laissé de commentaire.nikki H.
Le client n'a pas laissé de commentaire.Irvin K.
Le client n'a pas laissé de commentaire.Cindy K.
recommend on changebonnie D.
Le client n'a pas laissé de commentaire.bobby G.
Keep up the good work.Irvin K.
Hire an extra person so it doesn't take an hour to rent a tow dolly.daryl F.
This was not the original drop off location i requested - when we arrived, no one was there. Poorly located, phone message was not returned. The location above is where we dropped off the equipment-those folks were fantastic, helpful, friendly.Paul N.
Le client n'a pas laissé de commentaire.Shana S.
Picked up truck that was filthy in the cab, had about 2 dozen blankets in back with 2 dollies the lady was very rude I was picking up truck a day early and argued with me that it was not approved when I had my email confirmation pulled up and showed her.Gregory M.
Le client n'a pas laissé de commentaire.ERICA B.
Le client n'a pas laissé de commentaire.BENJAMIN Q.
No one came to make sure that I had it hooked up correctly. I am a single woman and I expected someone to help me hook it up. I did not have the hitch completed locked and it bounced off of the ball hitch. It could have been really bad.Beth H.
Le client n'a pas laissé de commentaire.SCOTT J.
Was told we could pick up the unit on Saturday 8:00 am. We was there at that time waited 35 minutes for the employee to show up for work to do the transaction. She never did so we had to do it over the phone with someone else. I have to say the employee inside the store not sure of her name but she was excellent in trying her best to attend to our needs and the other man that was dropping off a unit. Seems to me like she is more responsible and should be in charge of that position. Very friendly and apologetic.Janet C.
Le client n'a pas laissé de commentaire.Wayland B.
I was told the price per day and that once I returned the unit at the 24 hr drop off location the rental days would end. At actual day of pick up was then told a 4 day minimum charge would apply. Definitely misleadingScott H.
Pick up was fine. It was during the rental that was a nightmare. Could not get any help when trying to extend rental. NO ONE knew how, when, where, why, or how much! Had to call 15+ times on Sat & probably half that on Mon. Ridiculous! Other than that, the process & rental was a pleasant experience.Mandy S.
They identified that improper hook up by the place where I picked up the Uhaul did significant damage to the bumper of my truck.Allen T.
This sight was chosen at the last minute after we had trouble with our original drop off location: New Look Auto Body, 648 Cross Street, Laurel, MS. I WOULD NOT RECOMMEND NEW LOOK AUTO BODY TO ANYONE!!!! RUDE, RUDE, AND MORE RUDE!!! You need to train and educate these employees on customer service. I will also be warning people about this location on Google Reviews.Randolph J.
Le client n'a pas laissé de commentaire.LARRY H.
Le client n'a pas laissé de commentaire.Robin M.
Le client n'a pas laissé de commentaire.Stacie W.
Don't charge for unused and unopened furniture coversRobin M.
Le client n'a pas laissé de commentaire.Brenton S.
I had an awesome first time experience with this company/location. Ms. Cindy was the best!ASHLEY M.
Good experience;Marcus M.
I requested a dolly and it was not an included in my order and none available at pickup locationBobbie M.
Le client n'a pas laissé de commentaire.Bart D.
Le client n'a pas laissé de commentaire.MELINDA F.
Le client n'a pas laissé de commentaire.kenny T.
Make sure equipment is available before being charged for equipment.Chris R.
The rep was not too friendly, and she had to tend to other customers in the store while tending to me picking up the UHaul.Sherrian L.