Évaluations des clients Allied Rent A Car

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Allied Rent A Car

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jon G. le

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Dirty windows and poor customer service Maybe cause it's at a Marriott.... I curious how much is my bill 18 miles over then I took it....They dont check vehicle before or after from beginning to end.....

Jessie J. le

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I have booked the reservation at 10:00 AM oN 9/29. then the lady called me at 10:15 at that day. she said no more 26 feet truck. I was comeing back from SD Stuck out overthere and meantime my helper has waited at storage. everything is mess up and gave me only $50 DISCOUNT???so frustrated?? SO SAD FOR THIS TIME.

amber W. le

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I waited over 30 minutes for a rep to arrive at the branch. No apology was give. And she tried to rush me out with out a receipt. When the 2 reps arrived to the branch they casually began talking about their lunch and exchanged money for lunch before attending me or even greeting me.

Abbey C. le

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This location is saying I returned the car with an almost empty tank of gas which is 100% false and charged my account without authorization. I returned the truck with 1/8 of a tank of gas. The employees didn’t do an inspection or anything. Just asked for the keys and where I parked. I would like to be credited back the amount that was charged on my account without my authorization or I will be contacting my bank for fraudulent charges

Trevor N. le

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There was no signs to say that the U-Haul is in the car rental place that was inside The Marriott, the lot was at a different location, which isn’t a problem in itself if you have two vehicles. However, our problem is that we got charged for an extra day although we returned the truck almost 3 hours ahead of our scheduled drop off. The manager wasn’t at the location and the girl said to just leave the key with her. The manager was supposed to email us our receipt. He or she did, the day after we dropped it off, and charged us an extra day. We emailed them back and are still waiting for the response. Just because the manager wasn’t there, doesn’t make it right to charge us, that is theft. Completely unprofessional. Wouldn’t recommend it to anyone.

Corey D. le

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Le client n'a pas laissé de commentaire.

Roberto P. le

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Everything ok.

Solomone I. le

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Le client n'a pas laissé de commentaire.

CESAR A. le

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More precise instructions on locating the key drop box. However, enjoyed the convenience of the drop off location. I truly enjoyed the ease of the return process. Very impressed with the ease and the clear step by step instructions when using the return Mobil service, will recommend it to others.

Jennifer S. le

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The parking lot was located at a different site and this information was not communicated. Being a Sunday, this caused problems. Also, I've been charged another $58 and I have not received a receipt.

Sierra L. le

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Don't charge for services the customer doesn't get. I asked for a dolly, got charged for one but didn't get one. I let the attendant know but still got charged

Sara L. le

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was confusing where to drop it and didn't understand instructions to walk key in...we expected the office right there but it was across the street in another shop

Joel R. le

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Nothing, it was ok

Felicia G. le

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Staff training and knowledge

george S. le

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Le client n'a pas laissé de commentaire.

Michael T. le

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Le client n'a pas laissé de commentaire.

Kenneth K. le

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The "remote" drop-off was very convenient; however, there was no signage indicating that we were in the right place (and no person to confirm that we were in the right place). It was awkward to wander around a hotel restaurant entrance looking for a place or person to leave the key with. The idea is great, but the execution needs to be more clear on the details.

Carol H. le

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Le client n'a pas laissé de commentaire.

Laura I. le

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You need to man the front desk better. We had to wait for awhile and another lady renting a car was super unhappy but that is related to Allied Rent A Car. Any ways, whomever did the bill charged me for furniture blankets which they most likely knew there were none available. I asked the rental car person to have the Uhaul manager call me back so I could be reimbursed. She has not called me back yet. Her name is Reyanna Manchego. I called the general UHaul number to get my refund started but now I have to call this location again to see where my refund is at this point.

Robert C. le

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There was some confusion as I made this reservation online and was able to select the mobile pickup option for this location yet it doesn't appear that the location was set up for that. I ended up having to go through the rental associate, which is fine, except I ended up wasting time looking around for the truck which happened to be nowhere near address of the pick up location. Overall, the rental process was fine, it just would have been nice to know the procedure for pick up was going to be different than advertised.

Candace D. le

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Le client n'a pas laissé de commentaire.

Alicia J. le

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Le client n'a pas laissé de commentaire.

Christopher P. le

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The front desk agent didnt show up until 1 hour past the reservation and claimed she overslept. So we waited there for over an hour with movers ready but no truck.

Elton B. le

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The Young woman at the counter was professional courteous, and returned quickly with my vehicle. I would recommend the place to all my friends.

Marissa W. le

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Great customer service from the girls at the counter. I’ve always have great service at the location.

Christopher B. le

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Agent saw us looking for the building and came out to greet us.

Matthew F. le

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The lady at the counter did not know what she was doung. She had to call for help which took an extra 15 min. She also helped another customer who came after me. Why disnt she finish helping me first? And he attitude was pretty shitty. She spoke really quiet and with no emotion. She seemed like she hated smher job or just disnt care or both. The other woman who helped her knew what she was doing but she wasnt friendly either. The guy driver was feiendly though. Will never go back to this location.

Scott W. le

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It seemed that the check out process is a bit inefficient. The trucks are off site and the rep had to drive over to get the truck. I might try to online service next tome. Everyone was very pleasant to deal with.

Deborah S. le

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The only problem I had was I was rented this truck with exactly 1/2 tank I returned it with 3/4 of a tank to get charged .93 because I went over 2.1 miles? So ridiculous because in that case I should of got money back for having more gas in the truck then when I rented it!! Not hood customer service in that regards!!

Michael H. le

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Le client n'a pas laissé de commentaire.